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February 2012
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benchmarking News

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By Lisa J. Peck
A successful businesswoman was the envy of many in her field and had all the work that she wanted without advertising. People flocked to her by referrals. Her current clientele was loyal and not wanting to go anywhere else.

By Rachel Betteridge
Due to popular demand, we are holding a 2nd ‘Big Freeze’ Webinar on the 21st February at 11.00 am (GMT) We have already seen sub-zero temperatures this week and the risk of places across the UK becoming bitterly cold are high.

By John Stewart
Lemon Interactive has signed a contract with Headstream Advisory to work on its Outsourcing application. The agreement covers the full marketing of this innovative application using best in class SEO, social media marketing and blogging services.

By Oliver Wight
Business improvement specialists, Oliver Wight EAME, surprised attendees of their supply chain benchmarking webinar by demonstrating companies that provide best-in-class service do so at half the cost of their peers.

By ScottMadden, Inc.
The Utility Industry’s Most Comprehensive Set of Materials Management Benchmarks...

By Towards Maturity
E2train joins 15 leading learning organisations to provide free industry benchmark research to improve the business impact of learning technologies

By ScottMadden, Inc.
Improving fossil fleet performance through actionable benchmarking...

By Towards Maturity
Book a Headstart Programme place before October 7th to receive a 10% discount

By Bharatbook
Bharatbook added a new report "Costco Wholesale Corporation - Company Analysis" provides data in PDF format which contains information on Company Analysis assists individual investors, managers and companies in evaluating opportunities.

By Alsbridge, Inc.
Alsbridge, Inc., ranked the #1 World’s Best Outsourcing advisor by the IAOP in 2011 over competitors like TPI, KPMG, Equaterra, Everest, Gartner and Deloitte, today announced the expansion of its operations in both Dallas, TX and Bangalore, India.

By Towards Maturity
The Towards Maturity Ambassador Programme funds the UK's largest corporate learning technology benchmark

By Fast Market Research
New Retailing market report from ICD-Research: "IKEA in UAE: Local Profile and Global Analysis"

By Fast Market Research
Recently published research from ICD-Research, "C&A in Mexico: Local Profile and Global Analysis", is now available at Fast Market Research

By Fast Market Research
Fast Market Research recommends "Adeo in Spain: Local Profile and Global Analysis" from ICD-Research, now available

By Fast Market Research
New Retailing market report from ICD-Research: "Arcadia Group in Spain: Local Profile and Global Analysis"

By Fast Market Research
Recently published research from ICD-Research, "IKEA in Spain: Local Profile and Global Analysis", is now available at Fast Market Research

By Fast Market Research
Fast Market Research recommends "IKEA in Poland: Local Profile and Global Analysis" from ICD-Research, now available

By Fast Market Research
Recently published research from ICD-Research, "Muller in Spain: Local Profile and Global Analysis", is now available at Fast Market Research

By Joy Zhang
Guangzhou China April 13, 2011 - Based on the first edition in 2002, CCM is going to publish its updated report on Vitamin E- Production, Market and Benchmarking of Vitamin E in China on April 22, 2011.

By WYSE Travel Confederation
STAY WYSE, the association for the accommodation sector of youth and educational travel sector worldwide, is seeking participants for an exciting new industry benchmarking tool.

By AbouTourism
AbouTourism, international destination management and marketing consultancy, announced its collaboration with the Brussels-based research company, TCI Research, as the exclusive representative of TRAVELSAT© Competitive Index in Greece and SE Europe

By OpeniT
The world of business is moving at such a fast pace, and with increasing competition, managers can get lost chasing other companies’ metrics.

By Great Forest
A free benchmarking helpline has been launched to help NYC building owners and managers rushing to meet the May 1, 2011 deadline to comply with the city’s landmark benchmarking law. Over 14,000 buildings are affected.

By Silah Gulf
Benchmarking has long been the preferred method of determining relative performance of contact centres, but now its being taken to a new level with the latest on-line tools.

By Bruce Beck
The CA PACE program eliminates the need for individual cities to pay high, upfront development costs associated with starting and managing an individual city’s PACE program

By webKPI LLC
San Ramon, CA – Of the many programs on the market for QuickBooks, webKPI Business Intelligence Dashboards was selected as one of only six technologies to be recognized as a 2011 Awesome QuickBooks Add-On by The Sleeter Group.

By Aarkstore Enterprise
Aarkstore announce a new report "The Future of Sustainable Food and Beverage Packaging" through its vast collection of market research report.

By webKPI
webKPI honor recognizes integration, ease-of-use and design. Of the hundreds of programs on the market that are designed to work with QuickBooks, webKPI Business Intelligence Dashboards was selected as one of only six technologies to be recognized.

By Bharat Book Bureau
Thought leader management teams face many new challenges in today’s environment. Academic institutions have implemented new regulations limiting or, in some cases, forbidding their faculty’s relationships with drug manufacturers

By Dayton Rumbough
Fleet-Wi$e Seminars has become the training sessions of choice for the nation's fleet professionals looking for truly practical and affordable solutions. It is imperative to remain up to date in today's business environment.

By InCharge Debt Solutions
Nonprofit credit counseling organization wins distinction for the third year in a row

By Fast Market Research
New Energy research report from Datamonitor is now available from Fast Market Research

By Fast Market Research
Recently published research from Datamonitor, "Green Consumers in France", is now available at Fast Market Research

By Fast Market Research
New Energy research report from Datamonitor is now available from Fast Market Research

By Sharon F. Benigson, Customer Service Group
Companies can improve customer retention and satisfaction by being more proactive — and sometimes all it takes is a well-timed explanation.

By Sharon F. Benigson, Customer Service Group
After initial resistance, frontline reps come to appreciate the efficiency of live web chat.

By Sharon F. Benigson, Customer Service Group
The authors of a new training guide introduce the concept of "service listening" and show how to apply it to better serve customers, clients and patients.

By Fast Market Research
Recently published research from Markets and Markets, "Strategies and Best Practices of U S Community Banks", is now available at Fast Market Research

By ZweigWhite
ZweigWhite’s 2010 Best Firms To Work For identifies the most exceptional practices in HR management and off-the-charts employee satisfaction in architecture, engineering, and environmental consulting firms.

By Sharon F. Benigson, Customer Service Group
Don't be so fast to issue a refund or hustle a customer off the phone. Research shows that companies can save time and money by simply explaining service failures to customers.

By Sharon F. Benigson, Customer Service Group
Customers don't usually get their make-or-break impressions of your product or your company from your advertising. They get them primarily from your frontline reps.

By Fast Market Research
New Financial Services research report from Markets and Markets is now available from Fast Market Research

By BenchmarkPortal
Saint Louis, MO– March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

By Sharon F. Benigson, Customer Service Group
The North Texas Tollway Authority gathers data from customers at every touch point to ensure ongoing service improvement.

By Fast Market Research
New Financial Services research report from Markets and Markets is now available from Fast Market Research

By Sharon F. Benigson, Customer Service Group
To encourage frontline customer service staff to take risks, service managers must make it safe to fail. An award for the best mistake of the quarter can help.

By Agilex Technologies, Inc.
Available on iTunes, “Realize the Value of Information with Agilex” is a monthly podcast series examining key topics in government IT

By Bob Little
With partnering and collaboration being key themes in British politics these days, the House of Lords proved an excellent venue to mark the 20th anniversary of Partnership Sourcing Ltd (PSL).

By Sharon F. Benigson, Customer Service Group
The recent recession reminds service managers that maintaining high levels of employee morale and motivation is vitally important during periods of economic uncertainty and downsizing.

By Melissa Gillespie
New Global Leaders Research service developed exclusively for corporations, governments, and non-governmental organizations operating internationally or in domestic multicultural markets.



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