benchmarkportal Latest News

Since 2010, MRED's Help Desk has been identified as a top level Call Center in the country

Saint Louis, MO– March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

BenchmarkPortal announces that Maximus Health Services- Texas Eligibility Support Services Call Centers have been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University

BenchmarkPortal today announced that EyeMed Vision Care has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

1st Call Center To Be Certified In Mexico

A Breakthrough from BenchmarkPortal! Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to benchmark data instantly against your industry standards.

Study results: How to handle non-English calls - Webinar “How to handle non-English calls: Managing costs and increasing efficiency”

A Breakthrough from BenchmarkPortal! Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to send data directly from your systems

MERRILL, Wis.– December 2009 BenchmarkPortal today announced that Church Mutual Insurance Group has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

MetLife’s Customer Service & Sales Group Recognized by National Industry Benchmarking Survey

This week’s episode topic: Reducing Abandon Rate: Where to start, what to do. For this episode of CallTalk, Bruce Belfiore will be interviewing Mike Mastro regarding the important abandon rate metric.

Blue Ocean Contact Centers has been certified as a Center of Excellence by the Center for Customer Driven Quality at Purdue University and BenchmarkPortal.

Recently earned the prestigious Center of Excellence Certification from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University

BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10am/ 1pm Est. This will be the first ever On Line Radio Show for the Call Center Industry. It will be held by Call Center Industry leaders and discuss current issues

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database, already the world's largest, for call center metrics.

SAN FRANCISCO, CA- MCKESSON PHARMACY SYSTEMS announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

ST. LOUIS, MO- CONCORDIA PUBLISHING Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

FORT WORTH, TX – Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

BenchmarkPortal manages the call center database originated at the Center for Customer-Driven Quality. at Purdue University. This data warehouse of call center best practice statistics includes thousands of call centers in 24 industry segments.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and consulting. We believe our experience sets The College of Call Center Excellence apart. For managers looking to elevate their performance

Independent study gives contact centers best practices for gradual migration to all-in-one communications software suites, which research shows can average less than half the cost of multipoint solutions