bpo Latest News

HAYDEA, the shared services business of Hayleys, Sri Lanka’s largest listed company, is the first and only Sri Lankan BPO provider to offer Certified Carbon Neutral business outsourcing services in the UK, Ireland and mainland Europe.

Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

WNS Holdings Limited announced that it has extended its contract with global pharmaceutical leader GlaxoSmithKline Services Unlimited (GSK), to deliver high-end research and analytics services.

Doxee’s executives will participate in educational panels and speaking sessions as well as exhibit at the Vendor Forum in St. Pete Beach, FL from April 16 to 18, 2013.

TREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers.

BPOVoice is pleased to introduce Premium Membership exclusively for the outsourcing professionals. This membership has been introduced keeping in mind the constant demand for low cost advertisement solutions for the emerging bpo companies.

Mellon Poland is among the finalists announced for the first “Poland Outsourcing and Shared Services Awards”. The firm has been nominated under the “Best BPO Firm of the Year” category.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

WNS and Modern Terminals Limited, announced a strategic partnership to deliver BPO services and solutions to the shipping and logistics industry.

India’s largest rural BPO, RuralShores today announced that it is the only Indian recipient of the 2012 Asian Innovation Award conferred by Credit Suisse and The Wall Street Journal Asia.

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

Gareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013.

Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.

As stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Highly respected business journalist Ann All has been named editor of Global Delivery Report, an online publication focused on globalization and its impact on IT and business process outsourcing.

Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.

HAYDEA, the shared services business of Hayleys, Sri Lanka’s largest listed company, is the first and only Sri Lankan BPO provider to offer Certified Carbon Neutral business outsourcing services in the UK, Ireland and mainland Europe.

Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country

Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

WNS Holdings Limited announced that it has extended its contract with global pharmaceutical leader GlaxoSmithKline Services Unlimited (GSK), to deliver high-end research and analytics services.

cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired

Nicaragua will be a sponsor at this year’s Nearshore Nexus conference, to be held at the Jersey City Hyatt Regency in New Jersey this April 24th. This is the second consecutive year that the country participates in this premiere outsourcing event.

The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

Doxee’s executives will participate in educational panels and speaking sessions as well as exhibit at the Vendor Forum in St. Pete Beach, FL from April 16 to 18, 2013.

today announced an agreement with Flat Planet to provide cloud-based Virtual Contact Centre (VCC) services to support its global expansion.

According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

The informative event will demonstrate how SoftCo’s Cloud solutions has enabled BPO's across the UK to expand current service offerings, driving new revenue streams and improving customer loyalty.

PRONicaragua, the official investment and export promotion agency of Nicaragua, will participate in Nearshore Nexus, the premier outsourcing conference focused on Latin America IT services and BPO, which will take place in New Jersey on April 24th.

TREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers.

BPOVoice is pleased to introduce Premium Membership exclusively for the outsourcing professionals. This membership has been introduced keeping in mind the constant demand for low cost advertisement solutions for the emerging bpo companies.

Mellon Poland is among the finalists announced for the first “Poland Outsourcing and Shared Services Awards”. The firm has been nominated under the “Best BPO Firm of the Year” category.

Evaluating real estate properties depends more than ever on professional expertise and competence, the best use of technology, and a commitment to approach the valuation assignment from all pertinent perspectives.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

WNS was recently positioned as an industry ‘leader’ for Insurance BPO in Everest Group’s 2012 Insurance BPO PEAK Matrix. Per the report, WNS was one of only three firms named in the ‘leader’ category.

LSG, the leading litigation management innovator announces the appointment of Ms. Jodi L. Brutto as Client Relations Manager. Jodi brings in over 20 years of insurance industry experience.

LSG, the leading litigation management innovator, was one of the proud cosponsors of the British American Business (BAB) Christmas lunch on 11th December 2012 which was held at the Dorchester Hotel in London.

New York, 6 December 2012: LSG, the leading litigation management innovator, was a sponsor at the Cayman Captive Forum 2012 which took place from November 27th to 29th at the Ritz-Carlton in The Grand Cayman.

WNS and Modern Terminals Limited, announced a strategic partnership to deliver BPO services and solutions to the shipping and logistics industry.

India’s largest rural BPO, RuralShores today announced that it is the only Indian recipient of the 2012 Asian Innovation Award conferred by Credit Suisse and The Wall Street Journal Asia.

What is fuelling the continued growth and expansion of outsourcing globally?

A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

Who better to ask for insights about customer service than your own customers?

Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Almost 3 million travellers are reported to have passed through South African ports of entry in August.

WNS Global Services, a leading provider of global business process outsourcing (BPO) services, announced its collaboration with Kyriba, the leader in cloud-based treasury management solutions.

In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.

Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .

Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

Gareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013.

Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.

As stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

How Much Does Risk Impact Your Bottom Line: The New Enterprise Approach to Governance, Risk, and Compliance Management: How to Make the Vision a Reality

WNS announcing the release of EZ-Accounts Payable Workbench (EZ-APW) a suite of ERP technology tools to enable P2P Process improvement and automation.

Mitt Romney has appeared as a preferred choice as USA President of the outsourcing industry in an opinion poll conducted by BPOVoice an online community of the outsourcing professionals. In total 341 people participated in this online poll.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Clearview will change the way the industry views customer relationship management. ClearView'd metrics and reporting gives client's insight to their campaigns they have never had before and can only get from ClearView.

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.