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December 2014
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bpo Press Releases

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By Vsynergize
The heavily regulated U.S electricity industry is undergoing a major transformation since 1990’s.

By WNS Global Services
Highly efficient organizations strive to perfect their framework in order to establish scalability, improve performance and drive customer satisfaction.

By WNS Global Services
The World Economic Forum (WEF) has inducted WNS Global Services in its elite Global Growth Companies (GGC) community.

By BPO Resource
Sellers and Lenders Benefit from REALTOR® Expertise in Broker Price Opinions

By Lloyd Ledet
Hundreds of new positions to be filled as Contact Call Center expands

By CustomerSpeak
200 new jobs by October, domestic US capacity projected to double by year-end.

By 1st Asset International
Today’s business needs a trusted BPO provider that combines global resources, industry experience and insight into their business with a commitment to innovation and operational excellence.

By 1st Asset International
The competition for new subscribers remains intensely fierce across the fast changing communications market. Being able to manage, grow and retain your relationships is the core of the communications industry.

By 1st Asset International
When hiring a call center to service your clientele it is important to make sure the organization is compatible with your needs.

By 1st Asset International
Every calling campaign we initiate comes with a guarantee: We will dial as many phone numbers as your business requires and do so in a timely manner.

By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

By Coracall
Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report.

By Callnovo
Callnovo, a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China.

By Coracall
Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms.

By Coracall
The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa.

By Coracall
Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.

By WNS Global Services
WNS won the Gold for the ‘Best in Customer Service’ awards at the recently concluded APAC Contact Center World 2013 awards in Singapore.

By Coracall
With 2013 halfway through, BPO trends are beginning to emerge.

By WNS Global Services
WNS, a leading provider of global Business Process Outsourcing (BPO) services, today announced it has extended its service contract with Scandinavian Airlines.

By Coracall
In an April 2013 research by Accenture discusses the “talent paradox of outsourcing,” simply revealed that over 200 enterprise businesses are seeing poor returns on investment when it comes to utilising call centres.

By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.

By Coracall
No one likes to receive unsolicited calls, but cold calling is still a lead generating tool employed by many businesses today. In fact, cold calling prospects is more than just dialling a random number.

By WNS Global Services
British Airways Extends Outsourcing Contract with WNS. With this, we will continue to provide a comprehensive range of services across sales & customer care, operations and shared services.

By WNS Global Services
WNS has for the 3rd consecutive yr been positioned by Gartner in the ‘Leaders’ quadrant of the ‘2013 Magic Quadrant’ for F&A BPO.

By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.

By www.bpo-plus.com
Middle East Contact Centre Show is the region’s top contact centre event and it push the envelope on regional excellence and outstanding performance of contact centres.

By Coracall
According to real estate consultancy company CB Richard Ellis, business process outsourcing (BPO) industry in the Philippines is expected to double over the next three years.

By HAYDEA Solutions (Europe)
Outsourcing is no longer just about cost and efficiency. It has graduated also to partnering for sustainability and partnering for knowledge. HAYDEA Solutions - CarbonNeutral and knowledge-based finance and accounting services in the UK and Europe.

By Coracall
The current Gen Y workforce certainly has its opportunities and its challenges. Having grown up with high-tech, they're probably best suited to thrive in this brave, new connected world.

By Coracall
According to several studies, the numbers of females in the workplace is growing worldwide as is their place as household income earners.

By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.

By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.

By Coracall
The successful candidate will be responsible for: Downloading Data, Manage Data, Order Data, Data Extraction and Analysis, Allocation of Leads and Reporting.

By Coracall
General Purpose: Prepare, facilitate, monitor, evaluate and document training activities in the company.

By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option

By Coracall
The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

By Coracall
South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.

By Coracall
Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.

By HAYDEA Solutions (Europe)
HAYDEA, the shared services business of Hayleys, Sri Lanka’s largest listed company, is the first and only Sri Lankan BPO provider to offer Certified Carbon Neutral business outsourcing services in the UK, Ireland and mainland Europe.

By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

By Coracall
When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country

By Coracall
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

By WNS Global Services
WNS Holdings Limited announced that it has extended its contract with global pharmaceutical leader GlaxoSmithKline Services Unlimited (GSK), to deliver high-end research and analytics services.

By Coracall
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

By Coracall
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

By Coracall
People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired

By PRONicaragua
Nicaragua will be a sponsor at this year’s Nearshore Nexus conference, to be held at the Jersey City Hyatt Regency in New Jersey this April 24th. This is the second consecutive year that the country participates in this premiere outsourcing event.

By Coracall
The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

By Doxee
Doxee’s executives will participate in educational panels and speaking sessions as well as exhibit at the Vendor Forum in St. Pete Beach, FL from April 16 to 18, 2013.

By Ogilvy Public Relations
today announced an agreement with Flat Planet to provide cloud-based Virtual Contact Centre (VCC) services to support its global expansion.




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