http://news.prlog.org/tag/bpo/bpo - Latest News (Press Releases) - Read news before it's newsen-us3600 http://www.prlog.org/12143386-positive-interactions-with-well-trained-contact-centre-agents-coracall-contact-centre-durban.htmlPositive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness. http://www.prlog.org/12142031-outsourcing-with-conscience-haydea-solutions-offers-carbon-neutral-bpo-services-in-uk-and-europe.htmlHAYDEA, the shared services business of Hayleys, Sri Lanka’s largest listed company, is the first and only Sri Lankan BPO provider to offer Certified Carbon Neutral business outsourcing services in the UK, Ireland and mainland Europe. http://www.prlog.org/12139440-managing-gen-remote-workers-coracall-contact-centre-durban-south-africa.htmlManagement behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals http://www.prlog.org/12128121-wns-signs-contract-extension-with-leading-pharmaceutical-company-for-high-end-research-analytics.htmlWNS Holdings Limited announced that it has extended its contract with global pharmaceutical leader GlaxoSmithKline Services Unlimited (GSK), to deliver high-end research and analytics services. http://www.prlog.org/12118906-nicaragua-ready-for-the-nearshore-nexus-conference.htmlNicaragua will be a sponsor at this year’s Nearshore Nexus conference, to be held at the Jersey City Hyatt Regency in New Jersey this April 24th. This is the second consecutive year that the country participates in this premiere outsourcing event. http://www.prlog.org/12117512-technology-and-telecommunications-is-changing.htmlThe advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office. http://www.prlog.org/12116800-doxee-to-showcase-cloud-solutions-for-mps-and-bpo-services-at-the-2013-xplor-user-conference.htmlDoxee’s executives will participate in educational panels and speaking sessions as well as exhibit at the Vendor Forum in St. Pete Beach, FL from April 16 to 18, 2013. http://www.prlog.org/12116504-telstra-globals-cloud-solution-powers-flat-planets-expansion-in-asia.htmltoday announced an agreement with Flat Planet to provide cloud-based Virtual Contact Centre (VCC) services to support its global expansion. http://www.prlog.org/12098693-softco-bpo-webinar-deliver-invoice-automation-to-your-customers.htmlThe informative event will demonstrate how SoftCo’s Cloud solutions has enabled BPO's across the UK to expand current service offerings, driving new revenue streams and improving customer loyalty. http://www.prlog.org/12097519-pronicaragua-to-participate-at-premiere-outsourcing-conference.htmlPRONicaragua, the official investment and export promotion agency of Nicaragua, will participate in Nearshore Nexus, the premier outsourcing conference focused on Latin America IT services and BPO, which will take place in New Jersey on April 24th. http://www.prlog.org/12091737-trec-global-offers-world-class-service.htmlTREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers. http://www.prlog.org/12079756-bpo-voice-introduces-low-cost-advertising-solutions.htmlBPOVoice is pleased to introduce Premium Membership exclusively for the outsourcing professionals. This membership has been introduced keeping in mind the constant demand for low cost advertisement solutions for the emerging bpo companies. http://www.prlog.org/12079098-mellon-poland-among-the-best-business-services-companies-in-poland.htmlMellon Poland is among the finalists announced for the first “Poland Outsourcing and Shared Services Awards”. The firm has been nominated under the “Best BPO Firm of the Year” category. http://www.prlog.org/12065562-asian-global-creation-wins-outsourcing-center-of-the-year-award.htmlJanuary 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce. http://www.prlog.org/12061926-gary-markham-appoints-jodi-brutto-as-client-relations-manager.htmlLSG, the leading litigation management innovator announces the appointment of Ms. Jodi L. Brutto as Client Relations Manager. Jodi brings in over 20 years of insurance industry experience. http://www.prlog.org/12061920-lsg-sponsors-britishamerican-business-bab-uk-christmas-lunch-2012.htmlLSG, the leading litigation management innovator, was one of the proud cosponsors of the British American Business (BAB) Christmas lunch on 11th December 2012 which was held at the Dorchester Hotel in London. http://www.prlog.org/12061918-lsg-participation-at-the-cayman-captive-forum-2012.htmlNew York, 6 December 2012: LSG, the leading litigation management innovator, was a sponsor at the Cayman Captive Forum 2012 which took place from November 27th to 29th at the Ritz-Carlton in The Grand Cayman. http://www.prlog.org/12057749-modern-terminals-and-wns-form-strategic-partnership-to-service-the-shipping-logistics-industry.htmlWNS and Modern Terminals Limited, announced a strategic partnership to deliver BPO services and solutions to the shipping and logistics industry. http://www.prlog.org/12053122-ruralshores-conferred-with-awards-for-its-pioneering-work.htmlIndia’s largest rural BPO, RuralShores today announced that it is the only Indian recipient of the 2012 Asian Innovation Award conferred by Credit Suisse and The Wall Street Journal Asia. http://www.prlog.org/12043311-how-good-is-your-customer-service-just-ask-your-customer.htmlWho better to ask for insights about customer service than your own customers? http://www.prlog.org/12042534-customer-delight-its-more-than-words.htmlCustomer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa. http://www.prlog.org/12041614-bpo-outlook-positive-for-2013.htmlThe outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company. http://www.prlog.org/12040958-south-africa-ranks-highly-as-tourism-destination.htmlAlmost 3 million travellers are reported to have passed through South African ports of entry in August. http://www.prlog.org/12040638-wns-collaborates-with-kyriba-to-deliver-treasury-management-and-cash-management.htmlWNS Global Services, a leading provider of global business process outsourcing (BPO) services, announced its collaboration with Kyriba, the leader in cloud-based treasury management solutions. http://www.prlog.org/12036053-ita-not-just-whisky-which-is-flowing-in-south-africa.htmlWhilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly. http://www.prlog.org/12032131-ceo-for-south-african-bpo-body-announced.htmlGareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013. http://www.prlog.org/12028832-coracall-adds-business-transformation-practice-to-offerings.htmlGlobal outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers. http://www.prlog.org/12028266-outsourcing-industry-grows-as-stock-markets-tumble.htmlAs stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector. http://www.prlog.org/12027252-airline-industry-outsourcing-will-continue-to-grow.htmlThe global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market. http://www.prlog.org/12022953-webinar-kmpg-and-capgemini-discuss-risk-and-governance-in-bpo.htmlHow Much Does Risk Impact Your Bottom Line: The New Enterprise Approach to Governance, Risk, and Compliance Management: How to Make the Vision a Reality http://www.prlog.org/12017806-wns-expands-accounts-payable-workbench-offering-for-erp-procure-to-pay.htmlWNS announcing the release of EZ-Accounts Payable Workbench (EZ-APW) a suite of ERP technology tools to enable P2P Process improvement and automation. http://www.prlog.org/12005295-coracall-announces-iso-9001-certification.htmlCoracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International. http://www.prlog.org/12005280-coracall-announces-iso-27001-certification-by-qms-international.htmlCoracall announces ISO 27001 certification by QMS International http://www.prlog.org/12001082-focus-services-revolutionizes-crm-with-clearview.htmlClearview will change the way the industry views customer relationship management. ClearView'd metrics and reporting gives client's insight to their campaigns they have never had before and can only get from ClearView. http://www.prlog.org/11992279-coracall-announces-multi-lingual-support-from-its-bpo-contact-centres.htmlCoracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions. http://www.prlog.org/11979313-avasant-releases-impact-sourcing-report.htmlAvasant today announced the release of a research report titled “Incentives & Opportunities for Scaling the ‘Impact Sourcing’ Sector”. http://www.prlog.org/11976804-wns-and-concur-to-partner-opening-up-travel-and-expense-management-and-bpo-services.htmlWNS and Concur enters into a partnership to open up Travel & Expense Management and BPO Services to Respective Clients. http://www.prlog.org/11963889-wns-is-an-associate-lead-partner-at-the-15th-annual-asian-shared-services-outsourcing-week.htmlWNS Holdings is an Associated Lead Partner at 15th Annual Asian Shared Services and Outsourcing Week to be held from September 4th to 6th at MAX Atria, the Singapore Expo, Singapore. http://www.prlog.org/11963715-coracall-announces-inauguration-of-durban-south-africa-facilty-july-2-2012.htmlCoracall today announced the inauguration of its latest facility in Durban, South Africa. With 600+ production seats, the centre is located in Umhlanga, an area which is rapidly becoming the exclusive location of choice for contact centres. http://www.prlog.org/11945595-new-editor-takes-charge-at-next-coast-medias-global-delivery-report.htmlHighly respected business journalist Ann All has been named editor of Global Delivery Report, an online publication focused on globalization and its impact on IT and business process outsourcing. http://www.prlog.org/11939497-wns-expands-global-capability-adding-delivery-center-in-poland.htmlWNS Holdings limited, today announced the opening of its new delivery center located in Gdynia, Poland. http://www.prlog.org/11939269-international-association-of-outsourcing-professionals-seeking-nominations-for-best-outsourcing-team.htmlGlobal Excellence in Outsourcing Award Recognizes Leading Outsourcing Teams in Best Practices and Innovation http://www.prlog.org/11934555-cold-calling-and-selling-thing-of-the-past-for-telemarketing.htmlCold calling, a term that refers to calling up companies or individuals in an attempt to sell them something with no prior knowledge, was at the very core of telemarketers in the past, but times have changed drastically. http://www.prlog.org/11932668-demand-analysis-of-the-bpo-south-african-retail-retail-sectors-added-to-reportbuyercom.htmlNew report: Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors: Identifying Specific Opportunities Within the Two Sectors http://www.prlog.org/11926025-the-first-bpo-and-ito-investment-forum-in-nicaragua-the-solution-near-you-success.htmlThe Government of Nicaragua, through PRONicaragua, the official investment and export promotion agency of the country, and the Nearshore Executive Alliance inaugurated the first BPO & ITO Investment “The Solution Near You” in Managua, Nicaragua. http://www.prlog.org/11922007-fusion-bpo-services-achieves-second-year-of-pci-certification-and-compliance.htmlFusion BPO Services has been re-certified as PCI DSS version 2.0 Certified Company for the second year in a row. This is the highest standard of excellence for payment data security. http://www.prlog.org/11921500-softco-launches-cloud-service-for-business-process-outsourcers-bpo-with-abbyy.htmlSoftCo combines SoftCo Cloud with ABBYY FlexiCapture, enabling providers to offer enterprise data capture and cloud-based document management specifically for Business Process Outsourcing http://www.prlog.org/11919334-a2ia-signs-new-deal-with-healthcare-bpo-to-automatically-classify-incoming-medical-charts.htmlA2iA Signs New Deal with Healthcare BPO to Automatically Classify Incoming Medical Charts, Including Those Written in a Providers’ Handwriting http://www.prlog.org/11916574-invensis-takes-security-to-whole-new-level.htmlPioneering business process outsourcing organization, Invensis Technologies, has recently received ISO/IEC 27001 certification. http://www.prlog.org/11905749-wns-acquires-fusion-outsourcing-services-in-south-africa.htmlWNS (Holdings) Limited(NYSE: WNS), a leading provider of global business process solutions, today announced that it has acquired Fusion Outsourcing Services (Pty) Ltd., a leading BPO provider based inSouth Africa.