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Data released today by Cambridge-based broadband comparison website Broadband Genie has revealed the depressing truth that the average consumer is getting less than half of the advertised 'up to' speed they think they are paying for.

In an extensive interview with Broadband Genie, the Internet Watch Foundation (IWF) has defended itself vigorously against allegations of secrecy and censorship, as well as its remit and the general effectiveness of its work.

Of the leading fixed-line broadband providers, BT and Sky come out top when it comes to promises of customer service and technical support, says broadband comparison website Broadband Genie. The research highlighted huge variations between ISPs.