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By Inktel Contact Center Solutions
The WISH committee is proud to announce that for the next six months, Inktel will be giving a $500 donation to each of the following charitable causes: July:  Mabel Wall -- Funding the Miami Dade County Parks Program for Children with Disabilities.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR Region.
By Nixxis
Created 15 years ago, this company has seen a constant growth at all levels. Despite the lack of marketing communication, it raised from 80 to almost 400 telephone operators only in a few years.
By Evolve IP
Invited To Speak on Associate Development at Annual Conference
By Go4Customer
Go4customer US a leading global Business Process Outsourcing (BPO) service provider is pleased to announce a new addition of new client that is Edelweiss, India's leading financial services groups.
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it provided live call center support for the Red Nose Day USA Television broadcast that aired on Thursday night, May 21st, on...
By Lee & Associates
Lee & Associates Arizona is proud to announce the signing of a 12-year, 111,349 SF lease with The Home Depot USA, Inc. of Atlanta, GA. The back office building known as Tempe One is located at 1717 W. 16th St. in Tempe.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in...
By Inktel Contact Center Solutions
Each year, the restaurant industry’s best and brightest descend upon McCormick Place in Chicago for the National Restaurant Association Show.
By TCN, Inc.
WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to...
By Evolve IP
Recognized For Award-Winning Cloud Services, Financial Achievements and Growth Strategy
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of.
By Loway
Release 0.9 is a major release for the dialer and Loway is sure that all Asterisk call-center professionals using WombatDialer worldwide will love it. Over 80 items were added or improved as a result of months of developing, usability te
By Evolve IP
Award-Winning Cloud Services Company Recognized For Cloud Infrastructure
By Inktel Contact Center Solutions
When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.
By Xenialab
xCALLY Shuttle (http://www.xcally.com) provides a new seamless CTI integration with Salesforce, CRM leader solution.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Parlance Corporation
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study”.
By Evolve IP
Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services.
By FCR, LLC
Independence, Oregon selected as location of new call center site.

All Press Releases

By Cyara
Automated customer experience testing enables an innovative pace and a 60% reduction in manual testing
By Inktel Contact Center Solutions
The WISH committee is proud to announce that for the next six months, Inktel will be giving a $500 donation to each of the following charitable causes: July:  Mabel Wall -- Funding the Miami Dade County Parks Program for Children with Disabilities.
By Dialing Innovations
Dialing Innovations announces their development team has adopted Google’s newest standards for mobile-friendly websites while creating a more intelligent site that integrates with all aspects of business or call center applications.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR Region.
By Nixxis
Created 15 years ago, this company has seen a constant growth at all levels. Despite the lack of marketing communication, it raised from 80 to almost 400 telephone operators only in a few years.
By Evolve IP
Invited To Speak on Associate Development at Annual Conference
By Parlance Corporation
For more information, contact: Mark Bedard, Director of Marketing PARLANCE CORPORATION 400 W.
By Cyara
Cyara Chat Honored for Exceptional Speech Technology, Bridging the Gap Between Self-Service and Assisted Calls with a Well Executed Chat Experience
By Go4Customer
Go4customer US a leading global Business Process Outsourcing (BPO) service provider is pleased to announce a new addition of new client that is Edelweiss, India's leading financial services groups.
By SJS Solutions Ltd
Anyone attending the biggest contact center event in 2015 (15th-19th June - Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular..
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article, “The Caller Experience: Time is Everything” by Mark Bedard, Director of Marketing at Parlance.
By noHold, Inc.
May 27, 2015, MILPITAS, CA – After the soft launch of noHold’s Call Center Virtual Assistant (CCVA) product for BPOs, call centers around the globe are experiencing a streamlined method of delivering excellent customer support.
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it provided live call center support for the Red Nose Day USA Television broadcast that aired on Thursday night, May 21st, on...
By Lee & Associates
Lee & Associates Arizona is proud to announce the signing of a 12-year, 111,349 SF lease with The Home Depot USA, Inc. of Atlanta, GA. The back office building known as Tempe One is located at 1717 W. 16th St. in Tempe.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in...
By Inktel Contact Center Solutions
Each year, the restaurant industry’s best and brightest descend upon McCormick Place in Chicago for the National Restaurant Association Show.
By TCN, Inc.
WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to...
By Evolve IP
Recognized For Award-Winning Cloud Services, Financial Achievements and Growth Strategy
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of.
By Loway
Release 0.9 is a major release for the dialer and Loway is sure that all Asterisk call-center professionals using WombatDialer worldwide will love it. Over 80 items were added or improved as a result of months of developing, usability te
By Evolve IP
Award-Winning Cloud Services Company Recognized For Cloud Infrastructure
By Accurate Always, Inc.
The Ultimate Call Center Audit Tool for Government, Healthcare, and Highly Regulated Industries
By Inktel Contact Center Solutions
When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.
By Inktel Contact Center Solutions
Coming off the heels of one of our hottest peak holiday seasons, Inktel’s Retail practice outperformed expectations and established new retail partnerships across a variety of different sectors: - One of the largest global tire and auto service...
By RMG, LLC
RMG is currently hiring sales people for a sales call center position. Telemarketing sales positions also available for those with limited call center experience but have a desire to join a dynamic sales team.
By Execs In The Know
Join Execs In The Know, West Interactive, and ADT for a webinar, Tuesday, April 21 at 1 PM ET.
By dial24seven
Over the previous years, Dial24seven has seen structural movements in the eco-framework and behavioral movements in the business and reacted in a successful and auspicious way to these powers. What began as a vanilla voice-hunt based organization
By Aizan Technologies
Intelligent Toll Free combines carrier grade Toll Free functionality with the latest Voice Analytics and Call Routing technologies creating a Toll Free service that is flexible, robust and provides key business metrics about callers and agents.
By Dialing Innovations
Dialing Innovations, a leader in call center solutions and software services, develops robust local push technologies that improve the customer service experience for businesses throughout all of North America, South America, and Europe.
By Overtime Pay Laws
Overtime pay rights website's infographic on call center employee overtime laws in the United States.
By CFI Group
Results highlight importance of live customer service agents to contact center experience
By SJS Solutions Ltd
Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs.
By Xenialab
xCALLY Shuttle (http://www.xcally.com) provides a new seamless CTI integration with Salesforce, CRM leader solution.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Cyara
Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience
By Parlance Corporation
Parlance Corporation, a leader in enterprise auto attendant solutions, today announces a new article “The Challenges Associated with Developing an Auto Attendant Script” by Michele Gosselin, Service Engineer at Parlance Corporation.
By Parlance Corporation
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study”.
By SJS Solutions Ltd
SJS Solution Executives said the company is just weeks away from launching a new platform which is based on their current best in class enterprise solution known as Optymyse4.2.
By ADDASOUND
ADDASOUND is pleased to announce they have signed a North American distribution agreement with Ingram Micro for their full line of corded and cordless headsets.
By Evolve IP
Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services.
By Dialing Innovations
President of Dialing Innovations Gives His Paid Vacation Days to Colleagues as Appreciation for 2014 Record Breaking Year.
By FCR, LLC
Independence, Oregon selected as location of new call center site.
By Evolve IP
Powered by Cloud BI and Analytics Leader Birst, Evolve IP Analyst Delivers Actionable Analytics for Evolve IP Customers
By Evolve IP
80% of customer calls answered in less than 20 seconds, helping Sanditz attract new corporate customers
By Towne Answering Service
As an active member of the PINetwork and the first to be certified in Pennsylvania for the Pinnacle platform, Towne Answering Service was recently awarded the Gold 24/7 Call Center Certification Award by the Association of Teleservices International...
By Farnsworth Hill Company
Beachwood, Ohio –November 18, 2014— In July 2013, it was announced that a longtime Beachwood, Ohio call center, distribution and fulfillment company was purchased and placed under the new name Farnsworth Hill Company (FHC). A boutique style U.S.
By Evolve IP
Chairman, CEO and Co-Founder Selected By Junior Achievement For Business Acumen and Community Contributions
By Conversocial
NEW YORK and LONDON, Oct. 23, 2014 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced the appointment of Paul Johns, a marketing executive with 16 years’ experience in brand development for emerging...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions, LLC, (http://www.goldengatebpo.com) a leading global customer management and Business Process Outsourcing (BPO) company, announced that is has secured a long-term agreement to provide customer service and other support...
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.


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