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| call center News+ XML/RSSBy Lori Carr & Associates Boston-based Lori Carr & Associates has diversified its executive consultant team with the appointment of Fortune 100 veteran Patty Lager as its new call center sales and service practice leader. By Affirmative Call Center Solutions Affirmative Call Center Solutions (ACCS) opens a 120 seat domestic inbound and outbound service and sales center in Mesa, Arizona, offering multiple outsourced business processes to any sized business in a wide range of industries. By de novo Customer Interaction Services Frank Royal has been named as the new CEO of de novo Customer Interaction Services, LLC. Royal who was previously the President and COO of iPacesetters, a global outsourcing company started in his new role on January 2nd 2012. By Mike Romanies Webko Products has developed additional models in the Headset Budd line of adapters for call center applications, telephone, handheld and headset functionality. providing support for a wide array of telephone training applications for call centers. By Interactive Intelligence Inc. Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities By PRONicaragua Concentrix, a global business service provider and wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), recently announced it has established a world-class contact center in Nicaragua. By Robert C. Davis and Associates ATLANTA, Ga. -- Call center consulting firm Robert C. Davis and Associates has announced that its exclusive Quality Conversation approach has significantly boosted closing ratios and multiple sales to single callers for a major cable provider. By APSI Public Relations Department APSI, Woodson University and the Mike Minter Workforce Development Program team up to offer accredited training program to assist local Call Center fulfill over 1200 job openings in North Carolina. By Denise Dixon WRB Communications, a healthcare communications call center provider, announced it has selected industry veteran, Ron Abel, as the company’s new President. By IQPC Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering a World-Class, Multi-Channel Customer Experience By Jane Watkins Sales increase for Caribbean hotel using AskMeInc as their private label call center By Tempest Interactive Media The Answer Network is Proud to Receive its 4th ATSI Award of Excellence for Answering Services and Call Centers. All Press ReleasesBy Michael Romanies Headset Buddy offers interoperability for Cisco Office Phones.Buddy By Stephen Wingfield Bicom Systems announced today its new partnership with NECOR Zambia Limited in order to revolutionize the communication industry in Zambia and open the doors for Bicom Systems to work with governments around the world. By Jacob Pettit An IP Contact Center is a self-service application in which live agents gather valuable information from customers via the Web, e-mail, fax and phone and relay it to businesses to help them increase productivity and sales. By Lori Carr & Associates Boston-based Lori Carr & Associates has diversified its executive consultant team with the appointment of Fortune 100 veteran Patty Lager as its new call center sales and service practice leader. By Affirmative Call Center Solutions Affirmative Call Center Solutions (ACCS) opens a 120 seat domestic inbound and outbound service and sales center in Mesa, Arizona, offering multiple outsourced business processes to any sized business in a wide range of industries. By de novo Customer Interaction Services Frank Royal has been named as the new CEO of de novo Customer Interaction Services, LLC. Royal who was previously the President and COO of iPacesetters, a global outsourcing company started in his new role on January 2nd 2012. By Alba Luz Marin Hernandez BPO for small business is now available. Technology has made outsourcing possible even for small and mid size ventures. By Mike Romanies Webko Products has developed additional models in the Headset Budd line of adapters for call center applications, telephone, handheld and headset functionality. providing support for a wide array of telephone training applications for call centers. By Gulf InfoNet Gulf InfoNet – a Makkah, Saudi Arabia.-based provider of online marketing solutions for SMBs — has reportedly launched full-scale customer call center services. By Sarah Wilson Santa hires Appletree Answers as his answering service throughout the hectic holiday season so he can focus more time on his business - making children around the world happy! By Sharon Harry Metropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce Edward T. Burke & Associates’ (ETB&A) decision to utilize AgentWatch to improve their office’s compliance with stringent federal call regulations. By Magellan Solutions Philippine-based call center says that customer support helps online retailers handle early morning and after-office sales orders even during the holiday season. By Interactive Intelligence Inc. Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities By PRONicaragua Concentrix, a global business service provider and wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), recently announced it has established a world-class contact center in Nicaragua. By Interactive Intelligence Inc. Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence By Paul Liljenquist Focus Services, a major call center service provider, continues to strengthen its presence in the Ecommerce industry by partnering with an industry leader. By M.Valdivieso (RecruitingWhiz) AT&T is in the midst of processing and interviewing candidates to hire to join our Rantoul, Illinois inbound call center team as a Customer Service Representative. December 5th Start Work/Paid Training Date (Scheduling Interviews Now) By Chris Sustained Demand for Native Bi-Lingual Talent Sparks Opening of a Facility in Playas de Rosarito By Robert C. Davis and Associates ATLANTA, Ga. -- Call center consulting firm Robert C. Davis and Associates has announced that its exclusive Quality Conversation approach has significantly boosted closing ratios and multiple sales to single callers for a major cable provider. By Callpoint New Europe €3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company By eGain Evaluation based on completeness of vision and ability to execute By VIXICOM LLC VIXICOM, a leading-edge, multilingual contact center with more than 45 years of combined experience, today announced that Carolina Richards has been named Contact Center Process Manager. By APSI Public Relations Department APSI, Woodson University and the Mike Minter Workforce Development Program team up to offer accredited training program to assist local Call Center fulfill over 1200 job openings in North Carolina. By Denise Dixon WRB Communications, a healthcare communications call center provider, announced it has selected industry veteran, Ron Abel, as the company’s new President. By Cyara Solutions Results in Over 70% Reduction in Time and Costs to Simulate and Test Speech-Enabled Voice Self-Service for Airline Reservations; Ensures Successful Voice Upgrade and Deployment By Teri Erickson - AnswerFirst.com AnswerFirst Communications, an international telephone answering & messaging service, attended the South Tampa Chamber of Commerce Formal Networking Event. By 24-7 Intouch 24-7 Intouch’s Vice-President of Sales, Dedicated Solutions, Chris Wallace will be Co-Chairing the SOCAP management panel at the one-day event on Crisis Management hosted by Maple Leaf Foods By IQPC Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering a World-Class, Multi-Channel Customer Experience By Mike Kilroy Contact Center Solutions and Social Media Services Firm Hires Top Executive to Manage Growth in Cable, Telecommunications, Financial Services and Energy Markets By speech technology Smart Logger records voice conversations from analog and digital telephone lines and other sources and gives instant and comfortable access to recorded data. By Teri Erickson AnswerFirst Communications, an international telephone answering service, announced that their management team attended UNATION’s Press Party in Tampa, FL. By Jane Watkins Sales increase for Caribbean hotel using AskMeInc as their private label call center By Teri Erickson AnswerFirst Communications, an international telephone answering service, announced that their Business Development Coordinator has been accepted into the National Association of Professional Women. By M.Valdivieso (RecruitingWhiz) AT&T is in the midst of processing and interviewing candidates to hire to join our Davenport, Iowa inbound call center team as a Customer Service Representative. By eGain Communications Corp. Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers By Focus Services El Salvador - Las empresas estadounidenses en Centro América se beneficiarán mucho de la creación de una nueva instalación de Focus Services que se encuentra en El Salvador. By Cyara Solutions Cyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 and Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications. By Specialty Answering Service Specialty Answering Service has decided to offer a 24/7day care service for employees. Specialty understands that child care can be expensive, and stressful. You will no longer have to worry about finding a babysitter. By Teri Erickson - AnswerFirst.com AnswerFirst Communications, an international telephone answering & messaging service, attended the South Tampa Chamber of Commerce AM Coffee Event at the Tampa Elks Lodge. By Stringcan Stringcan application – Stringcan Connect - now available on Salesforce.com AppExchange. Free demo and 30-day trial available at www.stringcan.com. By Teri Erickson - AnswerFirst.com AnswerFirst Communications Marketing Coordinator attended Pitch for Pink Breast Cancer Awareness Event to benefit Morton Plant Mease breast health services and programs. By Colin Saldanha - Procre8.biz Web event will be of interest to organizations looking to add social media to their communication strategy within the contact center By Tempest Interactive Media The Answer Network is Proud to Receive its 4th ATSI Award of Excellence for Answering Services and Call Centers. By VistaMediaPress India t/a Macfamily Enterprises UK Macfamily Enterprises is improving the call center operation and moving our call center to improve our customer services for you! By Larry Carlson Companies that have experienced outsourcing headaches with vendors are now able to maintain control with a creative business approach taken by Vangtel. Visit Vangtel.com to learn more about the business shelter concept. By TREC Global We are proud to announce that we’ve integrated the SEO service to our current portfolio and we’re offering special packages for SMEs and retailers this year. By Teri Erickson - AnswerFirst.com AnswerFirst Communications, an international telephone answering service is negotiating with JJ Taylor Distributing to provide answering service solutions for their Tampa location. By EBI Writer - CHG New large-scale accounts closed within six months; further expansion is underway for Cebu's fast growing BPO company. By Teri Erickson - AnswerFirst.com AnswerFirst Communications, an international telephone answering service, provides corporate sponsorship for the 15th Annual South Tampa Chamber of Commerce Golf Classic. By Ashley Emery Top performing lead generation company announces its expansion within the New Car Lead department. | ||||||||||||||||||||||
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