call center Latest News

TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking. 24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.

WRB is pleased to be joining industry colleagues at a leading pharmaceutical sales event, the eyeforpharma conference, June 3-4, 2013 in Philadelphia, PA.

Coupled With SSAE 16 SOC II/III Compliance, Company Announces HIPAA & PCI Compliant Cloud Architecture Initiative

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.

Successfully migrates Unified Communications (UC) customers to award-winning platform and integrates teams with Evolve IP culture

Evolve IP Chairman, Chief Executive Officer and Co-founder Guides Award-Winning Cloud Services Company from Start-up to Inc. 500 Status

Expands Cloud Management Service Providing End-User Access to Unified Communications and Call Center...

Evolve IP CTO and Founding Partner Honored With Prestigious Award From the Philadelphia Business...

Organizations Can Now Access Guaranteed Reserved Pools of Private Cloud Computing and Self-Provision With Web-based Management...

Evolve IP, The Cloud Services Company™, today announced that EMG is relying on a variety of cloud services from its award-winning platform including virtual servers, network security and colocation. An Inc.

TREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers.

Cyara Solution Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience

GKK Griffin redesigned website for improved ease of use and navigation.

Moving and storage company to fill open positions throughout 2013

Custom-Contact partners with Professional Institute of Technology, (LV-PITA) to provide innovative business outsourcing solutions towards the Hospitality, Gaming and entertainment industry with its new call center in Las Vegas Nevada.

Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.

InfoCision is pleased to announce that it has been named one of America’s Top 150 Workplaces by WorkplaceDynamics.

Contact Centers and Carriers reported to save up to 20 percent using Local Routing Number database to query LNP data.

Delivering exceptional customer service for various industries. Focusing on customers to build rapport and drive customer satisfaction. PSG promotes a pro-active environment,The bottom line is, without your customers; we wouldn't be here today.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking. 24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.

Grove City, Ohio Business Repeats as Partner of the Year in Total Sales

As state governmental agencies serve the public, customer service is a critical issue, particularly in managing wait times and routing calls.

WRB Communications, a leading outsource partner of healthcare contact center solutions, recently announced strong growth and expansion in 2013.

WRB is pleased to be joining industry colleagues at a leading pharmaceutical sales event, the eyeforpharma conference, June 3-4, 2013 in Philadelphia, PA.

Coupled With SSAE 16 SOC II/III Compliance, Company Announces HIPAA & PCI Compliant Cloud Architecture Initiative

Helping those who help others with free access to voice communication solutions

Founder Martin D. Tighe Assumes the Role of Chairman of the Board, Dennis E. McMaster is Appointed CEO, Thomas P. Moroney is Appointed President of the Donnelly Division, Greg L. Steele is President of the ProCore Division

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.

Successfully migrates Unified Communications (UC) customers to award-winning platform and integrates teams with Evolve IP culture

TROY, Mich. May 9, 2013 — Dialogue Marketing Inc. has announced that TMC, a global, integrated media company, has named Dialogue Marketing on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.

Evolve IP Chairman, Chief Executive Officer and Co-founder Guides Award-Winning Cloud Services Company from Start-up to Inc. 500 Status

Doherty Customer Contact Solutions and Avtex co-host all-day Bloomington, Minnesota conference for 70+...

InfoCision Management Corporation was recently honored with its twentieth consecutive MVP (Marketing Via Phone) Quality Award from CUSTOMER magazine; and continues to be the only company to be honored every year since the award’s inception in 1993.

Transcend launched a new brand initiative while exhibiting for the first time at LeadsCon, a biannual conference for vertical media and direct response marketing that took place in Las Vegas March 19th – 20th.

Expands Cloud Management Service Providing End-User Access to Unified Communications and Call Center...

Evolve IP CTO and Founding Partner Honored With Prestigious Award From the Philadelphia Business...

Organizations Can Now Access Guaranteed Reserved Pools of Private Cloud Computing and Self-Provision With Web-based Management...

Stratus Contact Solutions today released a Google Hangout video featuring Jim Iyoob, Senior Vice President of Corporate Development on implementing live web chat for customer service.

Evolve IP, The Cloud Services Company™, today announced that EMG is relying on a variety of cloud services from its award-winning platform including virtual servers, network security and colocation. An Inc.

Magellan Solutions CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore providers for their call center and business process operations this year.

TREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers.

Cyara Solution Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience

GKK Griffin redesigned website for improved ease of use and navigation.

Moving and storage company to fill open positions throughout 2013

Custom-Contact partners with Professional Institute of Technology, (LV-PITA) to provide innovative business outsourcing solutions towards the Hospitality, Gaming and entertainment industry with its new call center in Las Vegas Nevada.

Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.

Infinity Contact has seen a lot of growth in the past year & will continue to see growth into 2013. Infinity plans on filling over 100 positions between their two locations. Openings include a variety of Inside Sales & Administrative positions.

InfoCision is pleased to announce that it has been named one of America’s Top 150 Workplaces by WorkplaceDynamics.

Contact Centers and Carriers reported to save up to 20 percent using Local Routing Number database to query LNP data.

Delivering exceptional customer service for various industries. Focusing on customers to build rapport and drive customer satisfaction. PSG promotes a pro-active environment,The bottom line is, without your customers; we wouldn't be here today.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

Centergistic Solutions, Inc is pleased to announce a limited time offer to upgrade their significant installed base of original AgentView 4W, AV97 and AVII systems to the current AgentView 5.0 release for a single low fixed price.

Westpark Communications is pleased to announce that Lisa Hebert has joined the company to further develop the growing portfolio of local, national and international accounts, with specific emphasis on business development in The Woodlands, TX.

OrecX Joins SugarCRM Partner Program and is Now Listed on SugarExchange

Acqueon Proves Itself as a Key Player in the Software Solutions and Technology Sector

Centergistic Solutions, Inc is pleased to announce the appointment of Ashok Mall as a new sales agent in Spain.

The National Association of Business Resources has named this year's 2012 National Best and Brightest winners and Inktel has made the list.

Cyara’s Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution Key Challenges: New Technology Deployment, Untrained Staff, Failed IVR Application Vendor and Over-Stretched QA Team

SME-based contact center owners, led by Magellan Solutions' CEO Fred Chua, team up to represent and articulate the interest of small and medium-sized call centers in the Philippines.

Call Center Solutions - 3rd Party Call Monitoring, Review and Consulting

WRB, a leading outsource provider of healthcare contact center solutions, announced the addition of two members to its executive team with Richard “Tex” Kund as VP of Sales and Dawn Messina as Director of Application Software Support.

Centergistic Solutions, Inc is pleased to announce the appointment of Intrasoft International as a new reseller in Greece.

Enablx, a United States-based provider of live call center services and self-help technologies, launches new solutions and enhances their web-based offerings.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Johannesburg – Contact centres in SA are under pressure to evolve to meet the changing needs of customers who want to interact with companies using electronic channels such as Web, e-mail and social media, as well as the telephone.

Local leaders, employees and friends from the community celebrate one year of operation in company's Fort Erie location

Inktel is partner partnering with a leading health information provider to develop and execute a program that consists of outbound business-to-business sales of medical coding books and e-products.

A new book is now available to help leaders at all levels in the call/contact center to transform from good to world class.