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call center Press Releases

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By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By Voice Nation
VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Evolve IP
Company Awarded With Clean Opinion from Grant Thornton, LLP.

By Evolve IP
To be Inducted Into the 2014 Philadelphia Business Hall of Fame

By First Call Resolution
Expansion to add another 10,000 square feet to its current operations in Coos Bay and could bring an additional 140 jobs to the area.

By First Call Resolution
Expansion will add another 5,167 square feet to its current operations in Grants Pass and could bring an additional 100 jobs to the area.

By Evolve IP
Finance Professional with 20 Years in Technology Bolsters Award-Winning Cloud Services Management Team

By Altitude Software MENA
Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Centre de Contacts en mode Cloud - Une solution Cloud de centre d'appels puissante et légère : pas d'installation de logiciel, interface Web, coût à l'usage...

By Midwest Real Estate Data
Chicagoland MLS Four-Peats as the Top Help Desk Award Winner

By Open Access BPO
Philippine-based outsourcing solutions provider Open Access BPO releases Call Center Attrition and Turnover: Average Rates and Common Causes, a white paper exploring the frequent occurrence of resignation in the contact center business.

By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...

By Inktel Contact Center Solutions
With the launch of several new customer service programs, the contact center has begun the year demonstrating significant growth

By Outsource Consultants, LLC
Minneapolis, Minnesota Outsource Consultants – Call Center Advisors hires sales veteran Rick Monro as the Vice President of Sales in February 2014.

By Centurion Inc.
TAMPA (March 6, 2013) – Centurion, Inc. is pleased to announce the implementation of consumer self-service applications on an Avaya Experience Portal IVR at Nicor.

All Press Releases

By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By Voice Nation
VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

By Teckinfo Solutions P.Ltd.
Teckinfo sets up 1100 seat call center for a leading Telecom company in Lagos, Nigeria.

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Evolve IP
Company Awarded With Clean Opinion from Grant Thornton, LLP.

By Evolve IP
To be Inducted Into the 2014 Philadelphia Business Hall of Fame

By First Call Resolution
Expansion to add another 10,000 square feet to its current operations in Coos Bay and could bring an additional 140 jobs to the area.

By First Call Resolution
Expansion will add another 5,167 square feet to its current operations in Grants Pass and could bring an additional 100 jobs to the area.

By Evolve IP
Finance Professional with 20 Years in Technology Bolsters Award-Winning Cloud Services Management Team

By Altitude Software MENA
Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By Open Access BPO
Philippine-based outsourcing firm Open Access BPO now delivers voice-based customer service and technical support in 13 languages.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Centre de Contacts en mode Cloud - Une solution Cloud de centre d'appels puissante et légère : pas d'installation de logiciel, interface Web, coût à l'usage...

By One Call Now
Constelaltion Energy plugs into automation to efficiently reach customers

By Epicenter Technology
Epicenter is India’s leading Business Process Outsourcing (BPO), founded in the year 2000.

By Midwest Real Estate Data
Chicagoland MLS Four-Peats as the Top Help Desk Award Winner

By Open Access BPO
Philippine-based outsourcing solutions provider Open Access BPO releases Call Center Attrition and Turnover: Average Rates and Common Causes, a white paper exploring the frequent occurrence of resignation in the contact center business.

By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...

By Inktel Contact Center Solutions
With the launch of several new customer service programs, the contact center has begun the year demonstrating significant growth

By Outsource Consultants, LLC
Minneapolis, Minnesota Outsource Consultants – Call Center Advisors hires sales veteran Rick Monro as the Vice President of Sales in February 2014.

By Centurion Inc.
TAMPA (March 6, 2013) – Centurion, Inc. is pleased to announce the implementation of consumer self-service applications on an Avaya Experience Portal IVR at Nicor.

By Evolve IP
Recognized For Award-Winning Services and Support for VARs, Systems Integrators and Independent Software Vendors

By Evolve IP
New service enables businesses to bond multiple Internet connections for increased speed and Quality of Service (QOS)

By eTechnus Corp
By Ashley Jijon 13 February , 2014 Totowa, NJ – eTechnus announced a new approach for companies who are in need of a telecommunications system with high availability and low prices.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling the finest management team, enhancing operational best practices.

By StereoLOGIC Ltd.
StereoLOGIC client, a large US B2B manufacturer, has won the award for “The Best Process Improvement Project under 90 days”. StereoLOGIC software allowed accelerating the customer response time by 56% and saving 30% of the operating cost

By Evolve IP
US Headquartered Companies with International Offices Can Now Take Advantage of the Productivity Improvements and Lower Costs Available With Cloud-based Services

By Centurion Inc.
Centurion, Inc., is pleased to announce the appointment of Kirk R. Wormington to Executive Vice President of Business Development. Since joining the company in 1995, Kirk has been an integral part of the growth and changes evolving at Centurion, Inc.

By Evolve IP
More Than Six in Ten Plan to Incorporate Virtual Desktop Infrastructure. One in Six Evaluating Cloud Services for First Time

By Employee Solutions
Company Has Now Grown to Thirteen Offices in Texas and Oklahoma

By Telco Management
Telco Management has proudly embraced the new anti-bullying laws recently put into place throughout British Columbia.

By Globitel
With an ongoing focus to provide first-rate services to its internal & external clients, Abdul Latif Jameel United Leasing (ALJL), a subsidiary of ALJ Group, the market leader for Automobile and Finance Sales in KSA has implemented ‘SpeechLog’...

By OrecX
Premier association representing nearly 900 independent, community-based telecommunications companies will help OrecX Align with Regional Business VoIP Providers

By IQPC Exchange
The 2014 Call Center Summit will be co-located with the Call Center Executive Exchange in January 21-23, 2014 at the Disney’s Contemporary Resort, in Orlando, FL.

By Global CTI
Global CTI announced today it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year, covering the October 2012 through September 2013 time period.

By Evolve IP
Continues National Expansion While Adding Data Centers, Technologies and Enterprise Consulting Services to Its Evolve IP OneCloud™ Offering

By Telco Management
Within just a few days Telco staff and management have raised thousands of dollars, and it has been confirmed, the Canadian Government will match money raised.

By Global ICT Institute
Global ICT is principally a training institution for tertiary education. Seeing the need to expand and provide more employment for their students in Batangas City, Global ICT has recently ventured into the Call Center business.

By Customer Benefit Services
Nov. 4, 2013 – Cebu, Phils. – Despite some economic challenges, there are still businesses today that continue to expand their operations.

By Telco Management
Telco Management is constantly evolving into the new age and developing the future of call centers with trained professional personnel at all levels.

By Evolve IP
Gains Productivity Features and Disaster Avoidance Benefits While Lowering Total Cost of Ownership

By 24-7 Intouch
24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.

By AccessData
SpiceCSM and Clearview Unveil First-of-its-Kind Three-way Integration with inContact Las Vegas, NV October 8, 2013 Some of the loudest buzz emanating from inContact’s 2013 ICUC Conference is the news that Clearview and SpiceCSM have completed an...

By MASH Web Holdings, LLC
The balancing act in undertaking foreign call centers for US based customers

By 24-7 Intouch
24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer (BPO) located in the heart of the Americas, Guatemala City, Guatemala.

By Outsource Consultants
Former Vice President of an award winning outsource call center service agency, Corey Kotlarz, opens up a call center outsourcing brokerage and consulting firm called Outsource Consultants.

By Evolve IP
Rich Fox, Call Center Thought-Leader, to Discuss Cloud vs. Premise Based Services



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