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call center Press Releases

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By Xenialab
xCALLY Shuttle (http://www.xcally.com) provides a new seamless CTI integration with Salesforce, CRM leader solution.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Parlance Corporation
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study”.
By Evolve IP
Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services.
By FCR, LLC
Independence, Oregon selected as location of new call center site.
By Evolve IP
Powered by Cloud BI and Analytics Leader Birst, Evolve IP Analyst Delivers Actionable Analytics for Evolve IP Customers
By Towne Answering Service
As an active member of the PINetwork and the first to be certified in Pennsylvania for the Pinnacle platform, Towne Answering Service was recently awarded the Gold 24/7 Call Center Certification Award by the Association of Teleservices International...
By Farnsworth Hill Company
Beachwood, Ohio –November 18, 2014— In July 2013, it was announced that a longtime Beachwood, Ohio call center, distribution and fulfillment company was purchased and placed under the new name Farnsworth Hill Company (FHC). A boutique style U.S.
By Evolve IP
Chairman, CEO and Co-Founder Selected By Junior Achievement For Business Acumen and Community Contributions
By Conversocial
NEW YORK and LONDON, Oct. 23, 2014 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced the appointment of Paul Johns, a marketing executive with 16 years’ experience in brand development for emerging...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions, LLC, (http://www.goldengatebpo.com) a leading global customer management and Business Process Outsourcing (BPO) company, announced that is has secured a long-term agreement to provide customer service and other support...
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom,  internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance...
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.
By Georgia Calls
Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs,
By ADDASOUND Denmark A/S
ADDASOUND is pleased to announce they have signed a North American distribution agreement with 1450, Inc. for their full line of corded and cordless headsets.
By ADDASOUND Denmark A/S
Chicago, IL - ADDASOUND is pleased to announce they have signed a North American distribution agreement with TeleDynamics for their full line of corded and cordless headsets.
By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.
By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition
By Voice Nation
VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.

All Press Releases

By CFI Group
Results highlight importance of live customer service agents to contact center experience
By SJS Solutions Ltd
Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs.
By Xenialab
xCALLY Shuttle (http://www.xcally.com) provides a new seamless CTI integration with Salesforce, CRM leader solution.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Cyara
Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience
By Parlance Corporation
Parlance Corporation, a leader in enterprise auto attendant solutions, today announces a new article “The Challenges Associated with Developing an Auto Attendant Script” by Michele Gosselin, Service Engineer at Parlance Corporation.
By Parlance Corporation
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study”.
By SJS Solutions Ltd
SJS Solution Executives said the company is just weeks away from launching a new platform which is based on their current best in class enterprise solution known as Optymyse4.2.
By ADDASOUND
ADDASOUND is pleased to announce they have signed a North American distribution agreement with Ingram Micro for their full line of corded and cordless headsets.
By Evolve IP
Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services.
By Dialing Innovations
President of Dialing Innovations Gives His Paid Vacation Days to Colleagues as Appreciation for 2014 Record Breaking Year.
By FCR, LLC
Independence, Oregon selected as location of new call center site.
By Evolve IP
Powered by Cloud BI and Analytics Leader Birst, Evolve IP Analyst Delivers Actionable Analytics for Evolve IP Customers
By Evolve IP
80% of customer calls answered in less than 20 seconds, helping Sanditz attract new corporate customers
By Towne Answering Service
As an active member of the PINetwork and the first to be certified in Pennsylvania for the Pinnacle platform, Towne Answering Service was recently awarded the Gold 24/7 Call Center Certification Award by the Association of Teleservices International...
By Farnsworth Hill Company
Beachwood, Ohio –November 18, 2014— In July 2013, it was announced that a longtime Beachwood, Ohio call center, distribution and fulfillment company was purchased and placed under the new name Farnsworth Hill Company (FHC). A boutique style U.S.
By Evolve IP
Chairman, CEO and Co-Founder Selected By Junior Achievement For Business Acumen and Community Contributions
By Conversocial
NEW YORK and LONDON, Oct. 23, 2014 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced the appointment of Paul Johns, a marketing executive with 16 years’ experience in brand development for emerging...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions, LLC, (http://www.goldengatebpo.com) a leading global customer management and Business Process Outsourcing (BPO) company, announced that is has secured a long-term agreement to provide customer service and other support...
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom,  internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance...
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.
By PerformTel
Recognized as the Fastest Growing Privately-Owned Company in Minn
By Georgia Calls
Georgia CALLS, a unique 501(c)3 non-profit helping high-risk, returning citizens make a successful transition from incarceration back into society as business entrepreneurs,
By ADDASOUND Denmark A/S
ADDASOUND is pleased to announce they have signed a North American distribution agreement with 1450, Inc. for their full line of corded and cordless headsets.
By ADDASOUND Denmark A/S
Chicago, IL - ADDASOUND is pleased to announce they have signed a North American distribution agreement with TeleDynamics for their full line of corded and cordless headsets.
By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.
By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition
By Voice Nation
VoiceNation, a preferred call center partner for thousands of businesses nationwide, has experienced significant growth and will be expanding the number of staff in their call center and on their corporate team.
By Teckinfo Solutions P.Ltd.
Teckinfo sets up 1100 seat call center for a leading Telecom company in Lagos, Nigeria.
By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.
By Evolve IP
Company Awarded With Clean Opinion from Grant Thornton, LLP.
By Evolve IP
To be Inducted Into the 2014 Philadelphia Business Hall of Fame
By First Call Resolution
Expansion to add another 10,000 square feet to its current operations in Coos Bay and could bring an additional 140 jobs to the area.
By First Call Resolution
Expansion will add another 5,167 square feet to its current operations in Grants Pass and could bring an additional 100 jobs to the area.
By Evolve IP
Finance Professional with 20 Years in Technology Bolsters Award-Winning Cloud Services Management Team
By Altitude Software MENA
Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth in MENA
By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies
By Open Access BPO
Philippine-based outsourcing firm Open Access BPO now delivers voice-based customer service and technical support in 13 languages.
By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.
By Vocalcom
Centre de Contacts en mode Cloud - Une solution Cloud de centre d'appels puissante et légère : pas d'installation de logiciel, interface Web, coût à l'usage...
By One Call Now
Constelaltion Energy plugs into automation to efficiently reach customers
By Epicenter Technology
Epicenter is India’s leading Business Process Outsourcing (BPO), founded in the year 2000.
By Midwest Real Estate Data
Chicagoland MLS Four-Peats as the Top Help Desk Award Winner
By Open Access BPO
Philippine-based outsourcing solutions provider Open Access BPO releases Call Center Attrition and Turnover: Average Rates and Common Causes, a white paper exploring the frequent occurrence of resignation in the contact center business.
By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...
By Inktel Contact Center Solutions
With the launch of several new customer service programs, the contact center has begun the year demonstrating significant growth
By Outsource Consultants, LLC
Minneapolis, Minnesota Outsource Consultants – Call Center Advisors hires sales veteran Rick Monro as the Vice President of Sales in February 2014.
By Centurion Inc.
TAMPA (March 6, 2013) – Centurion, Inc. is pleased to announce the implementation of consumer self-service applications on an Avaya Experience Portal IVR at Nicor.


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