call center News

Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering a World-Class, Multi-Channel Customer Experience

Contact Center Solutions and Social Media Services Firm Hires Top Executive to Manage Growth in Cable, Telecommunications, Financial Services and Energy Markets

Smart Logger records voice conversations from analog and digital telephone lines and other sources and gives instant and comfortable access to recorded data.

AnswerFirst Communications, an international telephone answering service, announced that their management team attended UNATION’s Press Party in Tampa, FL.

Sales increase for Caribbean hotel using AskMeInc as their private label call center

AnswerFirst Communications, an international telephone answering service, announced that their Business Development Coordinator has been accepted into the National Association of Professional Women.

AT&T is in the midst of processing and interviewing candidates to hire to join our Davenport, Iowa inbound call center team as a Customer Service Representative.

Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers

El Salvador - Las empresas estadounidenses en Centro América se beneficiarán mucho de la creación de una nueva instalación de Focus Services que se encuentra en El Salvador.

Cyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 and Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications.

Specialty Answering Service has decided to offer a 24/7day care service for employees. Specialty understands that child care can be expensive, and stressful. You will no longer have to worry about finding a babysitter.

AnswerFirst Communications, an international telephone answering & messaging service, attended the South Tampa Chamber of Commerce AM Coffee Event at the Tampa Elks Lodge.

Stringcan application – Stringcan Connect - now available on Salesforce.com AppExchange. Free demo and 30-day trial available at www.stringcan.com.

AnswerFirst Communications Marketing Coordinator attended Pitch for Pink Breast Cancer Awareness Event to benefit Morton Plant Mease breast health services and programs.

Web event will be of interest to organizations looking to add social media to their communication strategy within the contact center

The Answer Network is Proud to Receive its 4th ATSI Award of Excellence for Answering Services and Call Centers.

Macfamily Enterprises is improving the call center operation and moving our call center to improve our customer services for you!

Companies that have experienced outsourcing headaches with vendors are now able to maintain control with a creative business approach taken by Vangtel. Visit Vangtel.com to learn more about the business shelter concept.

We are proud to announce that we’ve integrated the SEO service to our current portfolio and we’re offering special packages for SMEs and retailers this year.

AnswerFirst Communications, an international telephone answering service is negotiating with JJ Taylor Distributing to provide answering service solutions for their Tampa location.

New large-scale accounts closed within six months; further expansion is underway for Cebu's fast growing BPO company.

AnswerFirst Communications, an international telephone answering service, provides corporate sponsorship for the 15th Annual South Tampa Chamber of Commerce Golf Classic.

Top performing lead generation company announces its expansion within the New Car Lead department.

AnswerFirst Communications attends the Tampa Bay Business Journal 2011 Nonprofit of the Year Awards Luncheon at the Embassy Suites in Tampa.

Mellon is strengthening its position in the Greek market and undertakes new exciting projects in the region

By matching each individual caller with the best agent for the call, InfoCision is able to proactively enhance customer interactions to build customer loyalty, optimize conversion rates and increase the retention of high-value customers.

AnswerFirst Communications attended the AUSA Suncoast Chapter’s Purple Heart and Cake Cutting Ceremony in celebration of the US Army’s 236th Birthday at the V.A. Hospital in Tampa, FL.

TeleFinity, the leading telecom solutions provider based in Jordan, today announced that it has joined the Aastra Approved Partner Program A2P2 as Qualified Member. Compatibility and interoperability testing have been successfully completed.

Novo technologies and veritape announce partnership to bring pci dss compliance solutions to north american call centres

AnswerFirst Communications, an international telephone answering service and call center provider, announced this week that their Business Development Coordinator will be volunteering at the Child Abuse Council’s Annual Father’s Day Event.

AnswerFirst Communications, an international telephone answering service, announced this week that they attended the American Institute of Architects Tampa Mayor’s Reception.

Soon to open - one of the quickest, most affordable 24/7 PC repair services in the virtual world!

AnswerFirst Communications, an international telephone answering service, announced this week that they attended Armed Forces Appreciation Night at Memorial Hospital in Tampa, FL.

3PL Worldwide announces a major expansion of its contact center infrastructure and services that includes significant investment in technology infrastructure, software, and a substantial expansion of live agent capacity and contact center services.

PALS choose The Professionals for their customer service needs. The professionals is a good reputed company in Telemarketing, In-bound, Out-bound, & Data Services. That is the reason big companies like PALS has Chosen The Professionals.

Cyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Finance and Voice Biometrics

AnswerFirst Communications, an international telephone answering service, announced this week that they’ve joined the South Tampa Chamber of Commerce.

Donnelly Communications, Inc., a leading provider of innovative contact center solutions, introduces CustomerTouch 360, a suite of services for each stage of the customer life cycle.

Vendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers

Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third consecutive year.

24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments.

AnswerFirst Communications, an international telephone answering service, attends Monster Mixers business networking event in Tampa, FL.

Great Falls Marketing is teaming up with WJBQ - Q97.9 to give away an iPad a Day in the month of May. Great Falls trying a different and unique approach for recruitment advertising.

AnswerFirst Communications, an international telephone answering service, provides corporate sponsorship for the first annual AIA Tampa Bay Cinco De Mayo Golf Tournament.

Tom Davis, CEO USA800 has been nominated as a finalist for Ernst & Young Entrepreneur of the Year 2011 award. The finalists were selected by an independent judging panel made up of previous winners and other regional business leaders.

Thill Logistics, Inc. announced today that Brian McGarry has been named Director of Business Development. McGarry will report to Nicola Delasalle, Vice President of Strategic Sales & Marketing and Executive Vice President of International .

AnswerFirst Communications Business Development Coordinator volunteers for Tampa May Classic 5K Run in support of the Child Abuse Council.

Cleave Global is a leading outsourcing company in India which is providing call center services, outsourcing services.

Early sign-up for free Web event exceeds 1,000 registrants

Donnelly Communications Inc., a leading provider of contact center solutions, announces the quarterly release of PCI certification through TrustWave, Inc., an Approved Scanning Vendor (ASV). Donnelly has maintained certification since 2007.