call centers Latest News

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

Professional Association for Customer Engagement recognizes Jeffrey Milberg as a Certified Customer Engagement Professional.

Arizona's very own call center job board has dramatic increase in job postings this month

Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight

Fusion BPO Services is pleased to announce the acquisition of O’Currance Inc., a leading provider of direct response marketing telesales services in the U.S.

ePath Learning ASAP Honored for Exceptional Innovation for Second Year

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

Sound Communications, a leader in the call recording and video recording industry, is pleased to announce a newly created position and employee - Director of Public Affairs; Bobbi Brown.

Professional Association for Customer Engagement recognizes Jeffrey Milberg as a Certified Customer Engagement Professional.

Mitt Romney has appeared as a preferred choice as USA President of the outsourcing industry in an opinion poll conducted by BPOVoice an online community of the outsourcing professionals. In total 341 people participated in this online poll.

The First Six Months of the Year Have Shown Exceptional Sales Performance Results for Servion’s U.S. Enterprise Business Unit

VoiceNation, the industry leader in live answering and virtual receptionist services,

Arizona's very own call center job board has dramatic increase in job postings this month

Web Associates LLC is an international consulting and service brokerage firm specializing in nearshore solutions

An effective telemarketer must be trained in many areas to produce the results that businesses are looking for. Without proper training a telemarketer will more than likely not meet the necessary goals that a business sets to meet their monthly quota

Hana Financial Inc. has named Bryan Hitchcock as National Production Manager for its growing home mortgage division. Hitchcock is responsible for overseeing and developing Hana's home mortgage call centers.

Anyone who has been keeping up with the latest trends in the automobile industry, has surely by now, seen or heard what a distinct advantage a BDC can be for any dealership.

Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight

Fusion BPO Services is pleased to announce the acquisition of O’Currance Inc., a leading provider of direct response marketing telesales services in the U.S.

ePath Learning ASAP Honored for Exceptional Innovation for Second Year

AnswerFirst Communications Business Development Coordinator attended the Child Abuse Council 9th Annual Champions For Children Breakfast.

AnswerFirst Communications, an international telephone answering & messaging service, plans to attend the Florida Bar Midyear Meeting.

AnswerFirst Communications, an international telephone answering & messaging service, attended the Internet Technology Summit in Tampa, FL.

AnswerFirst Communications applies for the Association of Teleservices International Award of Excellence.

AnswerFirst Communications Business Development Coordinator attends Christmas In July Silent Auction and Taste of Tampa Bay Charity Event.

AnswerFirst Communications welcomes Kevin Glenn as their new Business Development Representative.

The South Central Chapter of the American Teleservices Association (ATA) hosted their 2nd quarter event at Novo 1 on June 22nd. Call Center and industry executives showed their community support by participating in a food drive for GRACE.

The South Central Chapter of the American Teleservices Association (ATA) is hosting the 2nd annual Vendor Showcase in Grapevine, Texas. Solutions providers and vendors that cater to the contact center industry are invited to attend.

Cogito Health Announces the Introduction of the Agent Quality Monitoring Service Built on the Cogito Social Signals Platform (CSSP) Platform

HireCustomercare.com, announced today that it will be joining the Cross-Post Classified Networks platform in their Call Center/Customer Service Network.

Sound Communications, Inc., an industry leader of Call Centers and Call Recording Systems, was awarded the 2010 Partner of the Year by Verint Actionable Solutions. This is the eighth consecutive year that Sound Communications has won this award.

A series of Speech Analytics videos offering pitfalls to avoid and best practices is now available in one link. These videos help call centers focus on what is important and how implementation can be successful even with common barriers.

Have Speech Analytics Software, yet struggling with ROI? Make your investment SAFE with practices used for more than 20 years, see now.

You want Speech Analytics but not the headache of limited IT resources and skilled personnel. Need rapid returns and low risk? Now it's your turn. This quick video will help identify if Speech BI or Speech BI plus is right for you.

Do you want what the best are deploying? Speech Analytics Software coupled with Post-call survey, called Speech Analytics PLUS, is for leaders in call center excellence.

Is your Speech Analytics Software delivering Dial-to-Disconnect Analytics? With this free tutorial you can see how leading organizations may experience higher ROI for Speech Analytics programs. Can this be your best practice?

RCCSP Brings One-Week Accelerated Learning Programs to Select Cities in Texas

Boston-based consulting firm Lori Carr & Associates announces the appointment of seasoned business veteran Ron Owen as vice president of business development.

RCCSP Professional Education Alliance and Technology Marketing Corporation (TMC) announced the launch of an information portal for contact center management training and career development.

Magellan Solutions Outsourcing Inc., one of the Philippines' fastest-growing call centers, expands its operations with the opening of a new delivery center.

Call center is the one stop solution for all the data processing works. They serve you 24/7 to bring the best result out. They process the data source and give their clients the data in digital formats in a cost effective and time consuming manner.

1-800 We Answer has acquired Intouch Call Center and Answering Service of Baton Rouge, Louisiana. This acquisition bolsters 1-800 We Answer’s ability to provide the most reliable and affordable outsourced communications services in the Gulf Coast.

Omaha, NE – July, 2010 – The First Group SD, LLC (“TFG”), a wholly owned subsidiary of The First Group, Inc., have acquired the operations of Generation Direct, Inc., a North American provider of contact center solutions.

Omaha, NE-The First Group SD, LLC (“TFG”), a wholly owned subsidiary of The First Group, Inc., announced today that it has acquired the operations of Generation Direct, Inc. (“GDI”), a North American provider of contact center solutions.

The South Central Chapter of the American Teleservices Association (ATA) is hosting their annual vendor and technology showcase in Grapevine Texas. Solution providers and vendors that cater to the contact center industry are invited to attend.

Happy customers remember companies that deliver quality experiences. As a reward, they will continue doing business with them for years.

SOAMAC, Inc. (SOAMAC) and Contact Center Transformation Group, Inc. (CCTG) have combined their resources in Social Media and the Contact Center Arena to offer a suite of services that integrates social media and contact center best practices.

Vcare Corporation has become a strategic partner of all the spheres of business. Be it Finance, media, administration, insurance, banking or credit cards companies.

There is no need to introduce call center advantages over a business. The call center services can be of great help to improve your operational efficiencies and enhance your business profits.

Call Centers India gives you one roof BPOs and ITES industry solutions and related information.

The American Teleservices Association (ATA) presents the annual compliance seminar in Dallas, Texas on March 23rd. Legal experts will address regulation and compliance as well as Labor Law issues important to center leaders.

Vcare has surpassed the expectations of quality outsourcing call center services. With offices in most strategic business countries across the world

Bacolod based call center is hiring telemarketers and customer support agents amidst the economic slump.

Ansafone Contact Centers, a leading provider of outsourcing services, announced that it has been selected a winner of the Customer Interaction Solutions magazine’s 17th Annual Marketing Via Phone (MVP) Quality award.

Adapt Telephony Services, LLC has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence is a global developer of unified IP business communications solutions.

TASC,announced that Russell Satterfield will be an integral part in developing a strategic direction to aggressively grow the company as a Business Development Manager.