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November 2014
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call centre Press Releases

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By PR Artistry
Certification achieved as pressure mounts on cloud based solution providers to protect customer data

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...

By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers

By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.

By Save Britain Money
This Christmas we have a new band entering the battle for Christmas number 1 as Nev and The Call Centre go head to head with SuBo and the X-Factor, with their charity double A-side SWSWSWN and a cover of the Killer’s hit Mr Brightside in C Sharp.

By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.

By 3CX Ltd
Advanced call center features, number to name conversion via Exchange integration, cross-office presence and advanced call reporting at a fraction of the costs of traditional PBXs

By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.

By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.

By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.

By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

By PR Artistry
Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.

By Cincom Systems of Australia
Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications

By Coracall
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

By Coracall
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

By Coracall Limited
The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

By Coracall
At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.

By Coracall Pty Ltd
Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.

All Press Releases

By PR Artistry
Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for keeping customers happy in today’s contact centres According to research from two million consumers prior to the launch of a new benchmarking programme, customer...

By PR Artistry
Certification achieved as pressure mounts on cloud based solution providers to protect customer data

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...

By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers

By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.

By Save Britain Money
This Christmas we have a new band entering the battle for Christmas number 1 as Nev and The Call Centre go head to head with SuBo and the X-Factor, with their charity double A-side SWSWSWN and a cover of the Killer’s hit Mr Brightside in C Sharp.

By PR Artistry
Online CloudStore catalogue provides faster, easier access to the latest Contact Centre-as-a-Service solutions for the public sector

By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.

By Mindpearl
MINDPEARL WINS ‘OUTSOURCE CONTACT CENTRE PROVIDER OF THE YEAR 2013’ London, October 2013 Mindpearl has been named the ‘Outsource Contact Centre Provider of the Year 2013’ at the National Outsourcing (NOA) Awards.

By PR Artistry
New features increase accessibility and mobility for proactive management

By NewVoiceMedia
Fully integrated contact centre built from scratch in just 28 minutes

By 3CX Ltd
Advanced call center features, number to name conversion via Exchange integration, cross-office presence and advanced call reporting at a fraction of the costs of traditional PBXs

By Save Britain Money
Having already won an award for Best Reality Non-Competition show at the National Reality TV Awards this week, the BBC3 series 'The Call Centre' is in the running for a coveted award at the National Television Awards 2014.

By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.

By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.

By Quvu
Since its launch, Quvu has provided call centres with key features enabling them to stand out from their competition, and simply do business better. Read below to see if your call centre could benefit fro Quvu.

By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

By Coracall
Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report.

By Coracall
Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms.

By Coracall
The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa.

By Coracall
Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.

By Coracall
Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now.

By Coracall
With 2013 halfway through, BPO trends are beginning to emerge.

By Coracall
In an April 2013 research by Accenture discusses the “talent paradox of outsourcing,” simply revealed that over 200 enterprise businesses are seeing poor returns on investment when it comes to utilising call centres.

By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.

By Coracall
No one likes to receive unsolicited calls, but cold calling is still a lead generating tool employed by many businesses today. In fact, cold calling prospects is more than just dialling a random number.

By Coracall
Customer support call centres and IT assistance is often thought of when outsourcing is brought up in business conversations. While these two industries remain in high demand, other vocations are being chosen for outsourcing and offshore assistance.

By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.

By Coracall
According to real estate consultancy company CB Richard Ellis, business process outsourcing (BPO) industry in the Philippines is expected to double over the next three years.

By Coracall
The current Gen Y workforce certainly has its opportunities and its challenges. Having grown up with high-tech, they're probably best suited to thrive in this brave, new connected world.

By Coracall
According to several studies, the numbers of females in the workplace is growing worldwide as is their place as household income earners.

By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.

By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.

By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option

By PR Artistry
Intelecom Group AS, a provider of cloud contact management technology, has announced the appointment of David Whitgift as UK Operations Director.

By Coracall
South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.

By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

By Microzone PR
Positioning of the core IT infrastructure and related technology integration, upgrade and deployment to bolster the datacentre can have far-reaching consequences for business.

By PR Artistry
Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.

By Coracall
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

By Coracall
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

By NewVoiceMedia
NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value.

By Coracall
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

By Coracall
The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

By NewVoiceMedia
Hanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and...

By Coracall
According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

By Coracall
The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

By Arema Connect
Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.

By Cincom Systems of Australia
Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications



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