call centre News

Premier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres prepare their contact centre for adverse weather conditions.

Due to popular demand, we are holding a 2nd ‘Big Freeze’ Webinar on the 21st February at 11.00 am (GMT) We have already seen sub-zero temperatures this week and the risk of places across the UK becoming bitterly cold are high.

Contact Centre management and specialist recruitment agency, Cactus Search, saw their website’s busiest ever day on Thursday 12th November, following the release of their 2012 Salary Survey.

The 2012 Salary Survey by the leading Call & Contact Centre Management recruitment agency, Cactus Search, has shown growth in the salaries of Management & Specialist staff in the sector to be above the national average.

A new report by the leading Call & Contact Centre Management & Specialist recruitment agency, Cactus Search, has shown salaries in the industry to be faring better than the national average.

New reports have delved deeper into the poor service being delivered by many of the countries call centres. The alarming evidence exposes poor service as a root cause for increased workload, decreased staff morale and increased costs.

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

WeQ4U is a new telephone service that works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087X, 084X and 03 numbers in our extensive database of UK companies. We put you through without the queue.

Altitude Software Announces Availability of Free SIP Server Software Solution Feature Pack 11

Results in Over 70% Reduction in Time and Costs to Simulate and Test Speech-Enabled Voice Self-Service for Airline Reservations; Ensures Successful Voice Upgrade and Deployment

A completely free of charge headset consultancy service will offer call centres and office based businesses across the UK and opportunity to review their headset setup and telecoms equipment, as well as a noise level assessment and UC headset review

Cyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 and Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications.

Leeds-based Day One’s Systems Training solution has been reviewed and selected to be showcased by Learning Light, operators of industry leading website www.e-learningcentre.co.uk

The Muscat-based bank Heightens Customer Service Standards with Altitude Software

Talent Match, the low-cost, low-risk recruitment solution for contact centres, has launched today.

Innovative affordable housing provider deploys scheduling software to manage rapidly growing call centre handling 22,500 calls every month

Online conversions and engagement specialist Leadcall, has unveiled a unique solution that let’s online visitors watch for themselves as they are connected to live help and assistance using the ultimate conversion tool, the telephone.

Smart Link named Best Large Outsourcing Service Provider, Best Recruitment Program and Best Market Pioneer in KSA Altitude Software user honoured with key distinctions at Middle East Call Centre 2011 Awards

Cyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Finance and Voice Biometrics

Experience World-Class Customer Service Through Contact Centre Operational Excellence

Elingo's Karl Reed, Chief Marketing & Solutions Officer examines five key communication trends emerging in South Africa in 2011.

New LED monitors provide higher picture quality and enhanced specifications whilst delivering a 40% reduction in the total cost of ownership over the life of the equipment

InTechnology launches a secure online customer management portal that gives calls centres the ability to tailor their voice routing plans to ensure that calls aren't missed and call queuing is avoided

IPscape, Australia’s true cloud-based contact centre technology provider, has received an A$825,000 grant in the latest round of Commercialisation Australia funding to help IPscape become a global leader in the cloud contact centre market.

ProCom Connections, the Herts-based telemarketing and call centre solutions company, will be showcasing its new cloud-based technology solution at the Technology for Marketing and Advertising exhibition at Earls Court next month.

Leading Contact Centre management recruiters Cactus Search have just released their 2011 Salary Survey.

Charities can transform their Facebook presence and create a holistic experience within their own Facebook page.

The new Forrester report “Market Overview: Customer Service Speciality Solutions,” has evaluated Connect Assist’s technology platform – RightNow – as having best overall score.

Workforce Management Partner Enhances CyberTech’s Comprehensive Voice/Data Recording Solutions Suite

Continued sales growth makes CyberTech the voice recording company to watch in 2011

Aastra, a leading company at the forefront of the enterprise communication market, today announced it has launched version 7.5 of its CMG application suite to enhance businesses' daily communications and collaboration with partners and customers.

What's the difference between a call centre and an answering service?

This is yet another achievement for the Pune based BPO.

Pscape has been named in the Deloitte Technology Fast 500 Asia Pacific Ranking for 2010 with growth of 141 percent over three years.

Charity uses rapid addressing technology to process over 33,000 payments on the night of the appeal

Real-time lead information directly channelled into the contact centre

Charity will use address auto-fill software to process more payments, faster

Local business consultants Barnstone are developing a knack for tackling common business challenges with a fresh approach.

1001tech IPvox Sdn Bhd has announced today significant enhancements to its EzyTouch All-In-One Call / Contact Centre Solution application.

Ongoing expansion strategy sees CyberTech establish operations In 11 countries around the world

CyberTech cuts the time taken to search and review audio content in over 30 languages

New unlimited scalability recording platform can support upwards of 40,000 channels

South African TV Show Host, Producer and Entrepreneur, CEO of Faizal Sayed Media, Faizal Sayed has announced this week that he will shortly start writing his book.

Shortly after the release of The Islamic Times as a Division of this emerging corporate, Faizal Sayed Media Associates has launched its call Centre Division.

Three60technologies; a growing technology company from Gurgaon, launched an online social media network callcentrebuddy.com dedicated to call centre professionals.

Revenues increase 18 percent; GAAP operating income up 56 percent

AFIWI International Retains WoahMedia.com To Design Digital Billboard Marketing Campaign For JAMBANA.

Photographers, videographers, hair stylists, make-up artists and models are the true kings and queens of the Internet. Without the art they produce, the Internet would be one boring place to surf.

Photographers, Videographers, Hair Stylists, Make-Up Artists & Models Are The Engines That Drive The Internet. Beauty Bar Network Joins Forces With woahmedia.com to Sway The Balance Of Power.

ProtoCall One, a leading contact centre consultancy and systems integrator, has won a contract to support all contact centre technology infrastructure for PlusOne Services.