call centre Latest News

Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.

Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.

Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.

Automotive specialist Coachworks Consulting has launched a new programme to improve the aftersales performance of call centres.

Toronto, Canadian based, offshore outsource service provider, TeleStar Communications has signed an agreement with a popular Canadian Daily deal internet company to operate a outbound B2B sales campaign.

Intelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services

Premier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres prepare their contact centre for adverse weather conditions.

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

Altitude Software Announces Availability of Free SIP Server Software Solution Feature Pack 11

Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

Positioning of the core IT infrastructure and related technology integration, upgrade and deployment to bolster the datacentre can have far-reaching consequences for business.

Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.

Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value.

A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

Hanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and...

According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.

Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications

What is fuelling the continued growth and expansion of outsourcing globally?

A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

Who better to ask for insights about customer service than your own customers?

Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Almost 3 million travellers are reported to have passed through South African ports of entry in August.

In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.

Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .

Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.

The proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.

Coracall today announced the inauguration of its latest facility in Durban, South Africa. With 600+ production seats, the centre is located in Umhlanga, an area which is rapidly becoming the exclusive location of choice for contact centres.

Assured Capital Holdings Group of companies today announced the formation of a new group company specifically focused toward global Contact Centre services. The new company will be called Coracall.

Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.

Coracall today announced the appointment of Ian Allison to the role of Director of Call Centre Services.

Research company, Apex Insight has released a report which indicates that more public sector organisations will be considering outsourcing call centres.

Automotive specialist Coachworks Consulting has launched a new programme to improve the aftersales performance of call centres.

Cold calling, a term that refers to calling up companies or individuals in an attempt to sell them something with no prior knowledge, was at the very core of telemarketers in the past, but times have changed drastically.

Toronto, Canadian based, offshore outsource service provider, TeleStar Communications has signed an agreement with a popular Canadian Daily deal internet company to operate a outbound B2B sales campaign.

Air21 announces the development of their new voice broadcasting system and inform potential users about the benefits of the system.

Helpdesk needed to shift up a gear to keep up with demand from this growing technically-aware generation

The study quantifies the market size and historical growth, probes trends behind the figures, profiles and explores performance of leading companies, discusses industry value drivers and sets out a market forecast supported by relevant evidence.

Intelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services

The call centre installation for Retail Kudos a recruitment agency in Portsmouth was completed using the companies corporate colours.

The call centre installation catered for over 40 House to Home employees based in Aldridge, West Midlands.

Premier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres prepare their contact centre for adverse weather conditions.

Due to popular demand, we are holding a 2nd ‘Big Freeze’ Webinar on the 21st February at 11.00 am (GMT) We have already seen sub-zero temperatures this week and the risk of places across the UK becoming bitterly cold are high.

Contact Centre management and specialist recruitment agency, Cactus Search, saw their website’s busiest ever day on Thursday 12th November, following the release of their 2012 Salary Survey.

The 2012 Salary Survey by the leading Call & Contact Centre Management recruitment agency, Cactus Search, has shown growth in the salaries of Management & Specialist staff in the sector to be above the national average.

A new report by the leading Call & Contact Centre Management & Specialist recruitment agency, Cactus Search, has shown salaries in the industry to be faring better than the national average.

New reports have delved deeper into the poor service being delivered by many of the countries call centres. The alarming evidence exposes poor service as a root cause for increased workload, decreased staff morale and increased costs.

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

WeQ4U is a new telephone service that works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087X, 084X and 03 numbers in our extensive database of UK companies. We put you through without the queue.

Altitude Software Announces Availability of Free SIP Server Software Solution Feature Pack 11