http://news.prlog.org/tag/call-centre/call centre - Latest News (Press Releases) - Read news before it's newsen-us3600 http://www.prlog.org/12139440-managing-gen-remote-workers-coracall-contact-centre-durban-south-africa.htmlManagement behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals http://www.prlog.org/12132576-ombudsman-services-selects-cloud-based-contact-centre-from-intelecom.htmlIntelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations. http://www.prlog.org/12124423-newvoicemedia-announces-record-200-increase-in-new-contract-value-for-fy2013.htmlNewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value. http://www.prlog.org/12117512-technology-and-telecommunications-is-changing.htmlThe advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office. http://www.prlog.org/12112064-newvoicemedia-continues-european-expansion.htmlHanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and... http://www.prlog.org/12079245-arema-connect-20-is-born-in-the-uk.htmlArema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum. http://www.prlog.org/12070277-everence-selects-cincoms-customer-communications-solution.htmlFinancial Services Organization Chooses Cincom Eloquence to Enhance Document Communications http://www.prlog.org/12043311-how-good-is-your-customer-service-just-ask-your-customer.htmlWho better to ask for insights about customer service than your own customers? http://www.prlog.org/12042534-customer-delight-its-more-than-words.htmlCustomer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa. http://www.prlog.org/12041614-bpo-outlook-positive-for-2013.htmlThe outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company. http://www.prlog.org/12040958-south-africa-ranks-highly-as-tourism-destination.htmlAlmost 3 million travellers are reported to have passed through South African ports of entry in August. http://www.prlog.org/12036053-ita-not-just-whisky-which-is-flowing-in-south-africa.htmlWhilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly. http://www.prlog.org/12032138-cost-advantages-of-tier-2-locations-double-edged-sword.htmlThe proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk. http://www.prlog.org/12027252-airline-industry-outsourcing-will-continue-to-grow.htmlThe global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market. http://www.prlog.org/11968135-offshore-locations-what-drives-investment-in-particular-georgraphy-umhlanga-durban-sa.htmlAt the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations. http://www.prlog.org/11963715-coracall-announces-inauguration-of-durban-south-africa-facilty-july-2-2012.htmlCoracall today announced the inauguration of its latest facility in Durban, South Africa. With 600+ production seats, the centre is located in Umhlanga, an area which is rapidly becoming the exclusive location of choice for contact centres. http://www.prlog.org/11962708-assured-capital-holdings-announces-formation-of-coracall-january-31-2012-business-wire.htmlAssured Capital Holdings Group of companies today announced the formation of a new group company specifically focused toward global Contact Centre services. The new company will be called Coracall. http://www.prlog.org/11957921-offshoring-drivers-whats-driving-the-outsourcing-boom-durban-south-africaaugust-6-2012.htmlAnnouncing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom. http://www.prlog.org/11955731-coracall-announces-appointment-of-ian-allison-london-united-kingdom-july-2-2012-business-wire.htmlCoracall today announced the appointment of Ian Allison to the role of Director of Call Centre Services. http://www.prlog.org/11943247-uk-public-sector-set-to-boost-call-centre-industry.htmlResearch company, Apex Insight has released a report which indicates that more public sector organisations will be considering outsourcing call centres. http://www.prlog.org/11940374-new-coachworks-consulting-business-improvement-programme-targets-call-centre-success.htmlAutomotive specialist Coachworks Consulting has launched a new programme to improve the aftersales performance of call centres. http://www.prlog.org/11934555-cold-calling-and-selling-thing-of-the-past-for-telemarketing.htmlCold calling, a term that refers to calling up companies or individuals in an attempt to sell them something with no prior knowledge, was at the very core of telemarketers in the past, but times have changed drastically. http://www.prlog.org/11908574-telestar-communications-canadian-daily-deal-internet-site-outsources-contract.htmlToronto, Canadian based, offshore outsource service provider, TeleStar Communications has signed an agreement with a popular Canadian Daily deal internet company to operate a outbound B2B sales campaign. http://www.prlog.org/11875409-vblast-air21s-voice-broadcasting-under-development.htmlAir21 announces the development of their new voice broadcasting system and inform potential users about the benefits of the system. http://www.prlog.org/11869605-call-centre-market-report-published-by-apex-insight-reveals-25bn-market.htmlThe study quantifies the market size and historical growth, probes trends behind the figures, profiles and explores performance of leading companies, discusses industry value drivers and sets out a market forecast supported by relevant evidence. http://www.prlog.org/11865594-intelecom-and-cloud9-business-analytics-partner-to-provide-cloud-contact-centre-services.htmlIntelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services http://www.prlog.org/11849234-rapid-office-furnitures-latest-call-centre-installation.htmlThe call centre installation for Retail Kudos a recruitment agency in Portsmouth was completed using the companies corporate colours. http://www.prlog.org/11834947-rapid-office-furniture-completes-call-centre-installation.htmlThe call centre installation catered for over 40 House to Home employees based in Aldridge, West Midlands. http://www.prlog.org/11797408-contact-centre-webinar-top-tips-on-how-to-prepare-your-contact-centre-for-adverse-weather.htmlPremier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres prepare their contact centre for adverse weather conditions. http://www.prlog.org/11789529-free-webinar-prepare-your-contact-centre-for-big-freeze-in-2012.htmlDue to popular demand, we are holding a 2nd ‘Big Freeze’ Webinar on the 21st February at 11.00 am (GMT) We have already seen sub-zero temperatures this week and the risk of places across the UK becoming bitterly cold are high. http://www.prlog.org/11773094-contact-centre-management-agency-sees-busiest-ever-day-following-new-research.htmlContact Centre management and specialist recruitment agency, Cactus Search, saw their website’s busiest ever day on Thursday 12th November, following the release of their 2012 Salary Survey. http://www.prlog.org/11773037-focus-on-customer-experience-means-contact-centre-salaries-remain-strong-in-recession.htmlThe 2012 Salary Survey by the leading Call & Contact Centre Management recruitment agency, Cactus Search, has shown growth in the salaries of Management & Specialist staff in the sector to be above the national average. http://www.prlog.org/11768171-contact-centre-management-salaries-remain-strong-in-economic-downturn.htmlA new report by the leading Call & Contact Centre Management & Specialist recruitment agency, Cactus Search, has shown salaries in the industry to be faring better than the national average. http://www.prlog.org/11721410-poor-call-centre-service-traps-businesses-in-costly-vicious-cycle.htmlNew reports have delved deeper into the poor service being delivered by many of the countries call centres. The alarming evidence exposes poor service as a root cause for increased workload, decreased staff morale and increased costs. http://www.prlog.org/11720497-courts-announces-partnership-with-lantone-systems-to-set-new-heights-to-its-call-centre-facilities.htmlCourts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems. http://www.prlog.org/11694264-weq4u-launches-new-consumer-service-to-reach-busy-uk-call-centres-without-waiting-in-the-queue.htmlWeQ4U is a new telephone service that works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087X, 084X and 03 numbers in our extensive database of UK companies. We put you through without the queue. http://www.prlog.org/11681858-altitude-vbox-gets-new-features-to-enable-more-cost-savings-in-the-contact-centre.htmlAltitude Software Announces Availability of Free SIP Server Software Solution Feature Pack 11 http://www.prlog.org/11657439-us-airways-deploy-cyara-to-automate-testing-of-customers-phone-self-and-assisted-service-experience.htmlResults in Over 70% Reduction in Time and Costs to Simulate and Test Speech-Enabled Voice Self-Service for Airline Reservations; Ensures Successful Voice Upgrade and Deployment http://www.prlog.org/11617800-the-new-free-headset-consultancy-service-from-corporate-telecommunications.htmlA completely free of charge headset consultancy service will offer call centres and office based businesses across the UK and opportunity to review their headset setup and telecoms equipment, as well as a noise level assessment and UC headset review http://www.prlog.org/11616030-westpac-bank-to-discuss-customer-centric-approach-to-open-speech-recognition-for-banking.htmlCyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 and Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications. http://www.prlog.org/11594383-day-one-solution-showcased-on-learning-centre.htmlLeeds-based Day One’s Systems Training solution has been reviewed and selected to be showcased by Learning Light, operators of industry leading website www.e-learningcentre.co.uk http://www.prlog.org/11590345-national-bank-of-oman-enhances-operational-efficiencies-with-best-in-class-contact-centre.htmlThe Muscat-based bank Heightens Customer Service Standards with Altitude Software http://www.prlog.org/11578949-talent-match-low-cost-contact-centre-agent-resourcer-launches-today.htmlTalent Match, the low-cost, low-risk recruitment solution for contact centres, has launched today. http://www.prlog.org/11575274-qmax-helps-radian-to-fill-recruitment-gaps-saving-time-and-money.htmlInnovative affordable housing provider deploys scheduling software to manage rapidly growing call centre handling 22,500 calls every month http://www.prlog.org/11574829-leadcall-brings-customer-service-to-new-level-with-the-ultimate-in-click-to-call-technology.htmlOnline conversions and engagement specialist Leadcall, has unveiled a unique solution that let’s online visitors watch for themselves as they are connected to live help and assistance using the ultimate conversion tool, the telephone. http://www.prlog.org/11548618-top-honors-for-smart-link-contact-centre-outsourcing-operations-with-altitude.htmlSmart Link named Best Large Outsourcing Service Provider, Best Recruitment Program and Best Market Pioneer in KSA Altitude Software user honoured with key distinctions at Middle East Call Centre 2011 Awards http://www.prlog.org/11501305-cyara-sponsors-voice-solutions-showcase-speechtek-europe-2011-may-25-26-in-london.htmlCyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Finance and Voice Biometrics http://www.prlog.org/11491867-contact-centre-operations-your-platform-to-excellent-service-quality.htmlExperience World-Class Customer Service Through Contact Centre Operational Excellence http://www.prlog.org/11486998-five-communication-trends-for-the-contact-centre-industry.htmlElingo's Karl Reed, Chief Marketing & Solutions Officer examines five key communication trends emerging in South Africa in 2011. http://www.prlog.org/11426003-unique-new-led-monitors-from-vigilant-vision-deliver-40-reduction-in-total-cost-of-ownership.htmlNew LED monitors provide higher picture quality and enhanced specifications whilst delivering a 40% reduction in the total cost of ownership over the life of the equipment