call centres Latest News

When Aeriandi launched its first call centre cloud software, many experts suggested the company to follow the tried and tested route.

Software-as-a-Service Company (SAAS) CLEVVA has walked away with the Business Process Enablement South Africa’s (BPeSA) Industry Award for Top Innovation for 2012.

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Postcode Anywhere helps improve customer contact data at Call Centre Expo 2012

Britannic Technologies’ 9th Annual Convergence Summit is taking place at Wembley Stadium on 15th November 2012

Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

Call centres have an opportunity to make a real difference through the way they develop their staff, according to a new white paper from Hemsley Fraser.

When Aeriandi launched its first call centre cloud software, many experts suggested the company to follow the tried and tested route.

Software-as-a-Service Company (SAAS) CLEVVA has walked away with the Business Process Enablement South Africa’s (BPeSA) Industry Award for Top Innovation for 2012.

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Postcode Anywhere helps improve customer contact data at Call Centre Expo 2012

Britannic Technologies’ 9th Annual Convergence Summit is taking place at Wembley Stadium on 15th November 2012

Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations

Franchised dealer groups must do more to exploit the potential of call centres if they want to win aftersales market share from independent garages, according to automotive specialist Coachworks Consulting.

Leeds-based Day One’s Systems Training solution has been reviewed and selected to be showcased by Learning Light, operators of industry leading website www.e-learningcentre.co.uk

Aastra BluStar™ Delivers a True HD Desktop Video Conferencing Solution

Aastra, a leading company at the forefront of the enterprise communication market, received the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership.

Popular IT Support & Services firm offering free managed services to victims of Britain’s worst support call, ever.

- Device will protect consumers and banks from £ hundreds of millions lost each year through fraud. Theft of customer payment data exchanged over the phone could soon be a thing of the past due to a simple device developed by company Veritape. -

The Mapit Designer 3.0 application transforms complex business information into simple decision trees to enable online troubleshooting, product selection, compliance and surveys

While uncertainty surrounds the economy, companies are looking for new ways to cut costs, whilst maximising performance. Veritape’s unique call recording software provides a flexible modular solution without the big price tag.

Free seminar to discover the tactical, 'quick win' initiatives to improve service delivery in customer service operations. Sessions by Capita, Merchants, Accord and Premier Business Audio.

Artingence PLC has set its´ sights on significantly reducing the carbon footprint of call centres around the world.

Report Buyer, the online destination for business intelligence for major industry sectors, has added a new report which finds that the Middle East Contact Centre Technology market is expected to be worth US$60.1 million by 2010.

New Opportunities opens a new office in Coventry, officially open for business on the 22nd October 2007.