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Call Centres Remove


December 2014
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call centres Press Releases

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By Hands on Treatment
Wellness company expands its operation to service high-demand Western Cape

By Infinity CCS Ltd
Teleperformance UK wins Infinity CCS’s Contact Centre QA competition for innovative social media solution

By Hands on Treatment
It is a story of radical change and of success – something that does not happen in business all that often, particularly within a variable economic climate.

By Infinity CCS
Ascent, a specialist debt collection and recovery law firm and part of Irwin Mitchell, is using Infinity CCS’s QA and scorecard software Infinity Quality to audit processes and case files as well as calls.

By Aeriandi
When Aeriandi launched its first call centre cloud software, many experts suggested the company to follow the tried and tested route.

By www.clevva.net
Software-as-a-Service Company (SAAS) CLEVVA has walked away with the Business Process Enablement South Africa’s (BPeSA) Industry Award for Top Innovation for 2012.

By Coracall
Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

By Postcode Anywhere
Postcode Anywhere helps improve customer contact data at Call Centre Expo 2012

By Britannic Technologies
Britannic Technologies’ 9th Annual Convergence Summit is taking place at Wembley Stadium on 15th November 2012

By Ventrica
Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

All Press Releases

By Hands on Treatment
Wellness company expands its operation to service high-demand Western Cape

By North Star Direct
Most of the call centre service in UK provides both inbound as well as outbound call handling customer service.

By Infinity CCS Ltd
Teleperformance UK wins Infinity CCS’s Contact Centre QA competition for innovative social media solution

By Hands on treatment
The value of having access to someone to discuss issues with, to lean on for moral support or for well-timed advice based on their proven track record (particularly in business) cannot be overemphasised.

By Hands On Treatment
Emotional Intelligence or EQ is not to be likened to traditional intelligence or Intelligence Quotient (IQ). Rather, this form of intelligence governs how people handle themselves and how they interact with others.

By Hands On treatment
2013 has been challenging in many respects and many people are hoping for change in the New Year, particularly within the workplace.

By Hands on Treatment
It is a story of radical change and of success – something that does not happen in business all that often, particularly within a variable economic climate.

By Infinity CCS
Ascent, a specialist debt collection and recovery law firm and part of Irwin Mitchell, is using Infinity CCS’s QA and scorecard software Infinity Quality to audit processes and case files as well as calls.

By Hands On Treatment
Hands On Treatment has been a Proudly South African member since 2003 and in 2007 received the Proudly South African best SMME Service award. It also has a level BEE 4 status and is in the process of obtaining a level BEE 2 status.

By Hemsley Fraser
Call centres have an opportunity to make a real difference through the way they develop their staff, according to a new white paper from Hemsley Fraser.

By Aeriandi
When Aeriandi launched its first call centre cloud software, many experts suggested the company to follow the tried and tested route.

By www.clevva.net
Software-as-a-Service Company (SAAS) CLEVVA has walked away with the Business Process Enablement South Africa’s (BPeSA) Industry Award for Top Innovation for 2012.

By Coracall
Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

By Postcode Anywhere
Postcode Anywhere helps improve customer contact data at Call Centre Expo 2012

By Britannic Technologies
Britannic Technologies’ 9th Annual Convergence Summit is taking place at Wembley Stadium on 15th November 2012

By Ventrica
Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

By Eckoh UK Ltd
The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations

By Shepherd PR
Franchised dealer groups must do more to exploit the potential of call centres if they want to win aftersales market share from independent garages, according to automotive specialist Coachworks Consulting.

By Bob Little
Leeds-based Day One’s Systems Training solution has been reviewed and selected to be showcased by Learning Light, operators of industry leading website www.e-learningcentre.co.uk

By Zak Evans
Aastra BluStar™ Delivers a True HD Desktop Video Conferencing Solution

By Zak Evans
Aastra, a leading company at the forefront of the enterprise communication market, received the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership.

By William Fox-Staeton
Popular IT Support & Services firm offering free managed services to victims of Britain’s worst support call, ever.

By Veritape call recording
- Device will protect consumers and banks from £ hundreds of millions lost each year through fraud. Theft of customer payment data exchanged over the phone could soon be a thing of the past due to a simple device developed by company Veritape. -

By Hindin Solutions
The Mapit Designer 3.0 application transforms complex business information into simple decision trees to enable online troubleshooting, product selection, compliance and surveys

By Honey PR
While uncertainty surrounds the economy, companies are looking for new ways to cut costs, whilst maximising performance. Veritape’s unique call recording software provides a flexible modular solution without the big price tag.

By Accord Partnership
Free seminar to discover the tactical, 'quick win' initiatives to improve service delivery in customer service operations. Sessions by Capita, Merchants, Accord and Premier Business Audio.

By Artingence PLC
Artingence PLC has set its´ sights on significantly reducing the carbon footprint of call centres around the world.

By ReportBuyer
Report Buyer, the online destination for business intelligence for major industry sectors, has added a new report which finds that the Middle East Contact Centre Technology market is expected to be worth US$60.1 million by 2010.

By New Opportunities (Europe) PLC
New Opportunities opens a new office in Coventry, officially open for business on the 22nd October 2007.



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