call recording News

Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products

Intelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services

Enhanced Focus on Mitigating Call Recording System Rollout Risk, New Teaming Approach

Rob Scott of Denwa Communications explains why so many UK businesses are buying call recording in 2012

Veritape, market leader in PCI DSS compliant call recording software, is pleased to announce the launch of callguard.co - a vibrant new website, totally orientated towards PCI DSS compliance and call recording.

Patent application submitted for ground breaking mobile phone recording technology

Unified workforce optimization suite makes it easier for call centers to optimize agent performance, increase productivity and improve service levels and customer satisfaction.

OrecX has successfully lab and customer tested its recording platform on the ShoreTel IP-PBX version 1.4-784

Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products

Intelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services

Intuition Acclaim 5.2 Brings Direct IP Connectivity and Enhanced Attendant Features to Popular PBX

Enhanced Focus on Mitigating Call Recording System Rollout Risk, New Teaming Approach

Rob Scott of Denwa Communications explains why so many UK businesses are buying call recording in 2012

National customer survey conducted by eVoice® shows that 44% of respondents wear five or more hats for their organization.

Enghouse Interactive Explains State of Customer Interactions in U.S. Business in First Customer Interaction Index

Carlo's Bakery, Home of "Cake Boss" chooses OfficeWatch Telemanagement to help their growing business track phone calls and increase customer service.

CosmoCall Universe, Syntellect CIM, CallRex Quality Management Suite, Intuition Enterprise honored for software excellence

CallRex Workforce Management Delivers Key Features Essential to Businesses

CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.

TriVium Systems, announces the successful implementation and roll-out of its SonicView Call Recording solution at Freedom Health, the nation’s largest health insurer. SonicView will help Freedom achieve Quality Assurance, Compliance Monitoring

Metropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce Edward T. Burke & Associates’ (ETB&A) decision to utilize AgentWatch to improve their office’s compliance with stringent federal call regulations.

Ever wonder how many calls came in off your marketing campaign? Ever wonder what those calls looked like? Wouldn't it be nice to know ow many were good, bad, or needed work? Now you can with a new platform called CallGrader.

Technology partners Veritape and ExoIS showcase CallGuard and PeepSafe™ at the PCI SSC North American Community Meeting in Scottsdale, Arizona

Mediahawk, a call tracking and recording provider has launched on demand outbound call recording.

Radio Tuner STC-Н456 makes it possible to work with 8 channels of FM or AM band at the same time, allowing recording radio stations.

8-channel miniature network device for recording audio from microphones and phone lines. Access to information is performed via TCP/IP network using web-browser.

Smart Logger records voice conversations from analog and digital telephone lines and other sources and gives instant and comfortable access to recorded data.

TriVium Systems today announced that it is joining HP AllianceONE partner program. TriVium Systems provides call recording and reporting software that work in conjunction with HP telephone systems to deliver converged communication solutions.

Veritape, market leader in PCI DSS compliant call recording software, is pleased to announce the launch of callguard.co - a vibrant new website, totally orientated towards PCI DSS compliance and call recording.

ContactPoint’s Affiliation with ARA Opens Door for Call Recording, Sales and Customer Service Training

Patent application submitted for ground breaking mobile phone recording technology

Veritape and Ground Labs are pleased to announce a partnership which will improve PCI DSS compliance for call centre customers by keeping contact centres secure and reducing fraud.

CallGuard brings PCI DSS compliance solutions to North American call centres through new Veritape and Novo Technologies joint partnership.

Paul Manyweathers will help Voxsmart to focus on mobile applications that increase security and ensure legal compliance and protection for all mobile users

CallGuard’s secure voice transaction technology gives a confidence boost to companies taking payments by telephone.

dvsAnalytics, a leading provider of call recording and contact center analytics, today announced its Encore™ Technology Suite 2.3.0 is now validated with the latest unified communications (UC) system from ShoreTel.

Sound Communications, Inc., an industry leader of Call Centers and Call Recording Systems, was awarded the 2010 Partner of the Year by Verint Actionable Solutions. This is the eighth consecutive year that Sound Communications has won this award.

Metropolis Technologies, a leading manufacturer of telemanagement software, today announced the release of its AgentWatch call center management software for Avaya IP Office PBXs.

Workforce Management Partner Enhances CyberTech’s Comprehensive Voice/Data Recording Solutions Suite

Continued sales growth makes CyberTech the voice recording company to watch in 2011

DAVOCOM Cellphone Call Recording facilitates organizations to record, store and retrieve cellphone calls. The recorded calls are stored, archived on a secure server and can be reviewed as needed. The process is user friendly and cost effective.

Ongoing expansion strategy sees CyberTech establish operations In 11 countries around the world

MVD Communications proudly announced today that it has once again achieved OAISYS® Elite Reseller Gold level status (OAISYS is a leader in business call recording and contact center management solutions).

CyberTech cuts the time taken to search and review audio content in over 30 languages

New unlimited scalability recording platform can support upwards of 40,000 channels

Final Beta Preview of LivePVR Cloud Edition is now available allowing individuals and organizations to record mobile phone calls and automatically backup the recordings with their context to a server running Softtrends Cloud Services

Businesses typically spend approximately 5% - 15%, or more of their revenue on advertising and marketing campaigns. Is your advertising working?

Important Contract Reflects Increasing Financial Sector Demand for Flexible, Secure and Resilient Recording Solutions

TeleFinity the leading Call Center Quality Management Solutions provider announces its successful implementation of its Call Recording system LogFinity in Americana Company in Amman, Jordan to serve KFC, Pizza Hut and Hardees customers.

Consolidated Technologies, Inc. and CTI Group (Holdings), Inc. forge new partnership to offer a high quality call recording solution for businesses that need to comply with industry legislation, liability, dispute resolution, and quality monitoring.

New CyberTech Release 5.4 enhances return on investment by allowing different companies or business units within an enterprise to securely and independently co-exist on a single recording system.

CTI Group (Holdings) Inc. announces today that directly on the heels of the successful debut of the SmartRecord Mobile-CRM application shown last week at BroadSoft Connections....

Adore mobile Softphone will strategically add the power of live voice communication to any PocketPC/PDA to Phone and PDA to PDA. AdoreSoftphone For Windows Mobile 6.0/6.1 which support SIP protocol

Marketing technology provider, Mediahawk reached the final of the Business Excellence Awards last night. Nominated in the category ‘Business Innovation’ for their sales tracking product, the team were delighted to reach the final three.

The launch of 03 numbers by Ofcom, specifically designed for businesses that wish to have all the dynamic calling features included with 08 numbers but also want to reward their customers, has arrived and is proving to be a highly popular choice for

CallCopy cc: Discover 4.0 tests compatible with Cisco Unified Communications Manager 7.0.