cem Latest News

Astellia announces it has joined global industry body TM Forum, and as a new TM Forum member is participating in one of TM Forum’s Catalyst projects focused on Customer Experience Management (CEM).

Kentico Software (www.kentico.com), the Web Content and Customer Experience Management vendor, announced today a promising start to the New Year with the arrival of its 100th employee, a clear forecast of the company’s continued success and growth.

AfricaCom, Cape Town, South Africa, November 13th 2012 - Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, joins hands with Vodacom Mozambique to implement its VIP Care CEM solution.

Astellia unveiled today new CEM analytics and reporting capabilities for its VIP Care application. The solution helps operators monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue.

Clarabridge will be exhibiting at Forrester Research’s Customer Experience Forum East, Booth #306, June 26-27, in New York

Astellia expands its investments in the Indian market with the opening of a new office in Guargon

Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS, announced today that it will showcase its top-down Customer Experience Management solution at the Mobile World Congress, Hall 1, booth B08.

Customer Experience Management experts from communication service providers and other leading industries will gather at Telecoms IQ’s CEM in Telecoms – North America Conference in Miami next week

Interview with Daniel Murray, Vice President of Customer Affairs at Philadelphia Gas Works

The Middle East CRM & Customer Intelligence Summit 2012 will be held in Dubai on 14-15 May 2012.

More Than 200 Large Companies Participated In Temkin Group’s Assessment Of How Companies Collect And Use Customer Experience Metrics

In recent times, customer experience management (CEM) has undergone a series of massive transformations as companies increasingly recognise that there is more to satisfaction than simply providing a good product or service.

Temkin Group Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability

Big Green Zero Chief Engineer, Jim Burpee, has received The Association of Energy Engineers designation as a Certified Energy Manager. He is one of fewer than 10,000 CEM's, worldwide, helping commerical property owners recover wasted energy dollars.

Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst

Study Of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels To Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, And Credit Cards

Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill With Customers In Report On 143 US Companies Across 12 Industries

Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Ambitions

The customer satisfaction average for utility companies in the US has fallen over the last five years due to a combination of fluctuating pricing, botched smart meter trials, and unreliable communication. This has made customers more discerning.

Customer Service Solutions and The Jackson Group celebrated completing their 400th research engagement together. The partnership has included survey work for clients in professional sports, media, and government in North/South America and abroad.

MCorp Managing Director, Michael Hinshaw, to speak at SAP and SAPinsider’s annual CRM conference.

American Speed Association statement, released by the association's headquarters in Daytona, Florida, announcing the new relationship between ASA and California Event Management, at the National Orange Show Event Center in San Bernardino, CA.

Global Customer Experience Management (CEM) Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia...

Global Customer Experience Management (CEM) Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia...

Coming out of the GFC and with increased consumer demands for better services, more and more organizations are struggling to maintaing their customer experience, receiving more customer service complaints and security breaches than ever.

Demonstrating his company's commitment to deliver complete energy solutions to its clients, Dan Steiner, President of D.L. Steiner, Inc. recently earned the respected Certified Energy Manager designation from the Association of Energy Engineers.

The 2nd Annual Customer Retention, Satisfaction and Loyalty organized by i Group concluded on a high note at the Le Royal Méridien in Mumbai on the 6th August 2010.

Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has...

Customer Inside and Soffront sign partnership agreement to supply CRM solutions to the UK and Ireland

What is a customer hungry for in a CEM? Cogent Technology release their recipe for success when selecting a Contract Electronics Manufacturer.

G-CEM, Organizer of the Annual Global Customer Experience Management Awards program announced that the 8th Global Customer Experience Management Awards program is now open for application until 30th November 2009...

Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners. Endorsed by 9 leading authorities, the program has proven success for its international track record, rich content and the complementary expertise .

Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents...

Medallia, the global leader in Customer Experience Management solutions, today announced details about its 2009 Best Practices Conference. The event is hosted at the Four Seasons Biltmore in Santa Barbara, CA from April 20-22.