contact center solution Latest News

Pioneering solution integrates best-of-breed eService with Cisco’s leading contact center platform for medium-sized businesses

Company recognized for delivering innovative solutions for second year in a row

Knowledge management pioneer is recognized for trendsetting innovations

AVISSOL offers Predictive Dialer solutions for call centers, that does not require too much of hardware and easily expandable to meet the growing needs.

Sytel Limited is launching an initiative, with immediate effect, to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.

eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7).

OnviCenter 6 offers a highly affordable and fully integrated suite of Workforce Optimization tools, supported by unique Agent Desktop Unification and Automation software, virtualized for today’s distributed workforce.

Software Magazine ranks eGain as one of the world's 500 largest software companies

eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces

eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies

Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management

eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on CSM