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August 2014
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contact center Press Releases

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By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By STS International, Inc.
Achieves Cisco Certification as a Unified Contact Center Enterprise Partner and Customer Voice Portal Partner in the U.S.

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Inktel Contact Center Solutions
Inktel recently donated $4,032 and volunteered at His House Children’s Home in Miami through WISH initiative.

By Mindpearl
PRESS RELEASE Media Information MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA Suva, Fiji, May 2014 Mindpearl has been awarded a contact centre outsourcing contract for an...

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By NobelBiz
SAN DIEGO, Calif. May 29, 2014—Gordon Krass, President and Chief Operating Officer of NobelBiz, Inc., today announced that NobelBiz has launched a revamped and reenergized website to improve customers’ overall experience.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Global CTI
Global CTI Rated “World Class” in Customer Satisfaction by Independent Source Bakersfield, California, May 1, 2014 – Global CTI today announced it has earned a ShoreTel® partner customer experience award.

By Evolve IP
Recognized as Top IT Innovator by the Philadelphia Business Journal

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI), developer of comprehensive IVR systems and contact center automation software, today announced they will be exhibiting at the IAUG CONVERGE2014 Conference to be held April 27-May 1, 2014 in Dallas, TX.

By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...

By Inktel Contact Center Solutions
Bermudez’s vast experience in customer service shows a history of excellence that will strengthen the company’s leadership team

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

By Inktel Contact Center Solutions
InkWell seeks to make the well-being of team members a top priority.

All Press Releases

By Integritypci
This was confirmed in a Data Breach Investigation Report 2014. Stolen credentials was the number one threat action in 2013 and was found in 31% of the breaches.

By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By STS International, Inc.
Achieves Cisco Certification as a Unified Contact Center Enterprise Partner and Customer Voice Portal Partner in the U.S.

By Mindpearl
Fiji has won the 2014 European Outsourcing Association (EOA) Awards Offshoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco.

By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Prof

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Inktel Contact Center Solutions
Inktel recently donated $4,032 and volunteered at His House Children’s Home in Miami through WISH initiative.

By Mindpearl
PRESS RELEASE Media Information MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA Suva, Fiji, May 2014 Mindpearl has been awarded a contact centre outsourcing contract for an...

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By NobelBiz
SAN DIEGO, Calif. May 29, 2014—Gordon Krass, President and Chief Operating Officer of NobelBiz, Inc., today announced that NobelBiz has launched a revamped and reenergized website to improve customers’ overall experience.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Acquire Asia Pacific
Acquire’s rapid expansion in the Philippines is fuelled by growth in the BPO sector.

By Global CTI
Global CTI Rated “World Class” in Customer Satisfaction by Independent Source Bakersfield, California, May 1, 2014 – Global CTI today announced it has earned a ShoreTel® partner customer experience award.

By Evolve IP
Recognized as Top IT Innovator by the Philadelphia Business Journal

By Epicenter Technology
Epicenter is India’s leading Business Process Outsourcing (BPO), founded in the year 2000.

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI), developer of comprehensive IVR systems and contact center automation software, today announced they will be exhibiting at the IAUG CONVERGE2014 Conference to be held April 27-May 1, 2014 in Dallas, TX.

By Interactive Intelligence
Interactive Intelligence will tap into increasing demand for contact center, unified communications and IP telephony solutions in the Kingdom through partnership with AWAL

By Ansafone Contact Center
Santa Ana, California – 04/04/2014 — Ansafone has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.

By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...

By Inktel Contact Center Solutions
Bermudez’s vast experience in customer service shows a history of excellence that will strengthen the company’s leadership team

By Telco Management
Telco’s investment in team play and company culture is still proving advantageous, leading to a positive impact across all aspects of the company’s international contact center in Vancouver, Canada.

By Interactive Intelligence
Proactive Customer Communication is the new route to effective customer interaction

By Golden Gate BPO Solutions, LLC
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling the finest management team, enhancing operational best practices.

By Interactive Intelligence Inc
Software suite adds contact center features to Lync Server for an improved customer experience, enhanced collaboration, and simplified deployment

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

By Acqueon Technologies Inc.
DALLAS, TX – Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space, today announced that it is among the first to achieve Microsoft Lync 2013 qualification for its flagship contact center solution, AiQ.

By Inktel Contact Center Solutions
InkWell seeks to make the well-being of team members a top priority.

By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

By Telco Management
Telco Management has proudly embraced the new anti-bullying laws recently put into place throughout British Columbia.

By ClearView™
An innovative call center work force optimization company, announced today that one of the largest home automation corporations in North America, a national industry leader in home security systems, will implement the use of the ClearView™.

By Aspect Software
Cloud-based, SAAS Contact Center Platform Designed for Simplicity & Operational Ease

By NewVoiceMedia
US businesses lose $41 billion a year as customers fight back

By Carousel Industries
Exeter, Rhode Island: Carousel Industries, a leader in managed services, contact center, mobility, unified communications, data and visual communications, announced it has hired Terence Fogartyas Contact Center Solution Consultant – Strategic Accounts.

By NewVoiceMedia
Jamison Powell joins to expand the sales organization throughout North America East, accelerating growth through new customer acquisition.

By Global CTI
Global CTI announced today it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year, covering the October 2012 through September 2013 time period.

By Evolve IP
Continues National Expansion While Adding Data Centers, Technologies and Enterprise Consulting Services to Its Evolve IP OneCloud™ Offering

By Donnelly Communications, Inc.
Donnelly Communications, Inc, a leading provider of contact center services, is pleased to welcome Ronda Wagner as Vice-President of Client Services.

By Telco Management
Within just a few days Telco staff and management have raised thousands of dollars, and it has been confirmed, the Canadian Government will match money raised.

By NewVoiceMedia
Partnership to be officially launched with world record contact center challenge

By Interactive Intelligence Inc.
Supervisory application helps contact centers improve quality assurance by giving managers untethered access to information

By Telco Management
Telco Management is constantly evolving into the new age and developing the future of call centers with trained professional personnel at all levels.

By Evolve IP
Gains Productivity Features and Disaster Avoidance Benefits While Lowering Total Cost of Ownership

By Education at Work
Cincinnati non-profit and customer service organization, Education at Work, Inc., announces the addition of Tanya Mahon, a veteran in the customer service industry, as the new Vice President of Business Development and Marketing.

By 24-7 Intouch
24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.

By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact centre vendor, with the appointment of Monica Girolami as Head of Marketing North America.



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