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| contact center News+ XML/RSSBy Interactive Intelligence Inc. Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa By Interactive Intelligence Seminar to take place in Jeddah on 17th October and Riyadh on 18th October 2011 By Denise Dixon WRB Communications, a healthcare communications call center provider, announced it has selected industry veteran, Ron Abel, as the company’s new President. By IQPC Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering a World-Class, Multi-Channel Customer Experience All Press ReleasesBy Interactive Intelligence Inc. Seven key contact center trends offer opportunities to drive down costs while improving the customer experience By Jacob Pettit An IP Contact Center is a self-service application in which live agents gather valuable information from customers via the Web, e-mail, fax and phone and relay it to businesses to help them increase productivity and sales. By Cyara Solutions Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer By Michele Westergaard Interview with Daniel Murray, Vice President of Customer Affairs at Philadelphia Gas Works By Scope Middle East Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region By Interactive Intelligence Inc. Industry analyst, Art Schoeller, featured as a presenter of educational webcast By Interactive Intelligence Inc. Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa By PCCW Teleservices PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Outsourced Contact Centre of the Year (Inbound)” at the 12th Annual Hong Kong Call Centre Association Awards. By Interactive Intelligence Inc. Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, new Web portal and private cloud deployment model By Interactive Intelligence Inc. Flexible deployment options allow cost-effective migration of communications systems to all-in-one software platform By Interactive Intelligence Inc. Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants By PCCW PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Best China Outsourcing Customer Contact Center of the Year (Inbound)” at the Annual China Best Customer Contact Center Awards 2011. By Zaiba Mian Altitude Solution Enables Contact Centres to Manage Free Calls and Provide Click-to-Call Convenience for 600+ Million Skype Users Worldwide By Callpoint New Europe €3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company By eGain Knowledge management pioneer to showcase next-generation solutions for improving customer service experience across phone, web, online forums, and social networks By eGain Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year By eGain eGain Chatbot™ will enable subscribers and prospective customers to get 24x7 web self-service in English and Spanish, while enabling the wireless provider to deliver engaging and fun self-service experiences By Interactive Intelligence Seminar to take place in Jeddah on 17th October and Riyadh on 18th October 2011 By Denise Dixon WRB Communications, a healthcare communications call center provider, announced it has selected industry veteran, Ron Abel, as the company’s new President. By Colin Saldanha Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence By 24-7 Intouch 24-7 Intouch’s Vice-President of Sales, Dedicated Solutions, Chris Wallace will be Co-Chairing the SOCAP management panel at the one-day event on Crisis Management hosted by Maple Leaf Foods By IQPC Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering a World-Class, Multi-Channel Customer Experience By eGain Communications Corp. Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers By Colin Saldanha Report leaders defined as “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products” By PRONicaragua The Government of Nicaragua recently announced that the free zones sector reached a total of 92,000 jobs as of June 30th of this year, establishing a new record. By Tom Deeter The National Board of Directors for the American Teleservices Association ("ATA") is pleased to announce that Phil Grudzinski has been named Chief Executive Officer, effective immediately. By 3PL Worldwide 3PL Worldwide announces a major expansion of its contact center infrastructure and services that includes significant investment in technology infrastructure, software, and a substantial expansion of live agent capacity and contact center services. By Colin Saldanha Vendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers By Sarah Adel Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third consecutive year. By CosmoCom CosmoDashboard Receives Further Recognition for Call Center Reporting Excellence By Morgan Stewart 24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. By Tracey HOPPER Tom Davis, CEO USA800 has been nominated as a finalist for Ernst & Young Entrepreneur of the Year 2011 award. The finalists were selected by an independent judging panel made up of previous winners and other regional business leaders. By Colin Saldanha Early sign-up for free Web event exceeds 1,000 registrants By Singo1.com Singo Solution announces the roll out of their commercial Call Center Platform to the Retail Market. Singo Solution has been providing Fortune 100 organizations their state-of-art call center platform for over 8 years. By eGain Partnership will deliver innovative customer service solutions to East African businesses By Stevens Young Global Connection, a leader in prepaid phone service, and StarPound Technologies announced today the implementation of a of the award winning StarPound software platform to act as an eventual replacement of their existing Cisco Call Manager. By Frost & Sullivan Contact center outsourcing services market in Brazil keeps growing and further vendor consolidation is expected, with large participants gaining strength. By Robert Shoe Global Connection, a world leader in prepaid home phone service, announced today the implementation of a customized instance of the award winning StarPound software platform to act as a backup and eventual replacement of their Cisco Call Manager. By Paul Inman New Web site to better serve its customers and highlight the company's long history in providing outsourced contact center services. By eGain Communications Corp. Relationship with TFOUR will fulfil the market need for superior customer service solutions Increased Demand For Conact Center Resources Being Met Through CEM Professionals' Resource Placement By CEM Professionalss CEM Professionals specializes in contact center resource placement. CEMpros is adding a refined focus on contact center resources and is now providing resources for contact centers at the supervisor level and above. By ITAC Online MarkeTel has proven that their predictive dialer increases the time spent on the phone talking customers, an increase in productivity in the range of 150 to 400 percent. They are committed to developing products which constantly push the envelope. By Taj McClymont Metropolis Technologies, a leading manufacturer of telemanagement software, today announced the release of its AgentWatch call center management software for Avaya IP Office PBXs. By Colin Saldanha Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends By Denise Dixon WRB Communications, Inc., a medical communications contact center services company, will celebrate its 15th Anniversary January 16, highlighting the evolution of a company that continues to grow every day. By Taj McClymont Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011. By CosmoCom, Inc. PharmMD Chooses CosmoCall Universe to Power Pharmaceutical Consultation Services for Consumers By Colin Saldanha It is that time of year again to see where the technology directions will take enterprises into 2011 and beyond By Taj McClymont Metropolis Technologies, a leading manufacturer of telemanagement software announces on the eve of Thanksgiving the coming of a brand new solution for the Avaya IP Office system. By CNAMCallerID.com Cnamcallerid.com Introduces Near Real-Time Publishing Into Cnam Database | ||||||||||||||||||||||
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