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November 2014
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contact center Press Releases

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By Conversocial
Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to enhance its customer service operation over social media in partnership with Conversocial.

By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.

By Motif, Inc.
Motif is India’s first company to be audited and certified under the Bureau Veritas (BVCI - previously known as BVQI) network for ISO 27001:2013, the latest information security management global standard

By Mindpearl
Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.

By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.

By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.

By ADDASOUND Denmark A/S
ADDASOUND is pleased to announce they have signed a North American distribution agreement with 1450, Inc. for their full line of corded and cordless headsets.

By ADDASOUND Denmark A/S
Chicago, IL - ADDASOUND is pleased to announce they have signed a North American distribution agreement with TeleDynamics for their full line of corded and cordless headsets.

By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By STS International, Inc.
Achieves Cisco Certification as a Unified Contact Center Enterprise Partner and Customer Voice Portal Partner in the U.S.

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Inktel Contact Center Solutions
Inktel recently donated $4,032 and volunteered at His House Children’s Home in Miami through WISH initiative.

By Mindpearl
PRESS RELEASE Media Information MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA Suva, Fiji, May 2014 Mindpearl has been awarded a contact centre outsourcing contract for an...

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By NobelBiz
SAN DIEGO, Calif. May 29, 2014—Gordon Krass, President and Chief Operating Officer of NobelBiz, Inc., today announced that NobelBiz has launched a revamped and reenergized website to improve customers’ overall experience.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

All Press Releases

By Sabercom Ltd
Sabercom has broken new ground in digital signage provision with a unique employee communication and client presentation solution at the RAC

By Conversocial
Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to enhance its customer service operation over social media in partnership with Conversocial.

By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...

By Teckinfo Solutions Pvt. Ltd
Come & Meet Us at Stand SR-G 37, Sheikh Rashid Hall from OCT 12-16

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.

By Motif, Inc.
Motif is India’s first company to be audited and certified under the Bureau Veritas (BVCI - previously known as BVQI) network for ISO 27001:2013, the latest information security management global standard

By Mindpearl
Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.

By PerformTel
Recognized as the Fastest Growing Privately-Owned Company in Minn

By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.

By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.

By www.integritypci.com
IntegrityPCI's advanced DTMF shifting ability, no sensitive data can be seen or recorded when taking the clients security/financial details by phone, meeting level 1 of PCI DSS compliance, but allows the agent still to fully interact with the client!

By ADDASOUND Denmark A/S
ADDASOUND is pleased to announce they have signed a North American distribution agreement with 1450, Inc. for their full line of corded and cordless headsets.

By ADDASOUND Denmark A/S
Chicago, IL - ADDASOUND is pleased to announce they have signed a North American distribution agreement with TeleDynamics for their full line of corded and cordless headsets.

By Integritypci
This was confirmed in a Data Breach Investigation Report 2014. Stolen credentials was the number one threat action in 2013 and was found in 31% of the breaches.

By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.

By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition

By STS International, Inc.
Achieves Cisco Certification as a Unified Contact Center Enterprise Partner and Customer Voice Portal Partner in the U.S.

By Mindpearl
Fiji has won the 2014 European Outsourcing Association (EOA) Awards Offshoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco.

By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Prof

By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.

By Inktel Contact Center Solutions
Inktel recently donated $4,032 and volunteered at His House Children’s Home in Miami through WISH initiative.

By Mindpearl
PRESS RELEASE Media Information MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA Suva, Fiji, May 2014 Mindpearl has been awarded a contact centre outsourcing contract for an...

By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies

By NobelBiz
SAN DIEGO, Calif. May 29, 2014—Gordon Krass, President and Chief Operating Officer of NobelBiz, Inc., today announced that NobelBiz has launched a revamped and reenergized website to improve customers’ overall experience.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Acquire Asia Pacific
Acquire’s rapid expansion in the Philippines is fuelled by growth in the BPO sector.

By Global CTI
Global CTI Rated “World Class” in Customer Satisfaction by Independent Source Bakersfield, California, May 1, 2014 – Global CTI today announced it has earned a ShoreTel® partner customer experience award.

By Evolve IP
Recognized as Top IT Innovator by the Philadelphia Business Journal

By Epicenter Technology
Epicenter is India’s leading Business Process Outsourcing (BPO), founded in the year 2000.

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI), developer of comprehensive IVR systems and contact center automation software, today announced they will be exhibiting at the IAUG CONVERGE2014 Conference to be held April 27-May 1, 2014 in Dallas, TX.

By Interactive Intelligence
Interactive Intelligence will tap into increasing demand for contact center, unified communications and IP telephony solutions in the Kingdom through partnership with AWAL

By Ansafone Contact Center
Santa Ana, California – 04/04/2014 — Ansafone has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.

By 24-7 Intouch
Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.

By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions Continues to Grow its Global Footprint and Capabilities With a New Multi-Channel Contact Center in Hermosillo, Mexico Weston, Florida, April 2, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...

By Inktel Contact Center Solutions
Bermudez’s vast experience in customer service shows a history of excellence that will strengthen the company’s leadership team

By Telco Management
Telco’s investment in team play and company culture is still proving advantageous, leading to a positive impact across all aspects of the company’s international contact center in Vancouver, Canada.

By Interactive Intelligence
Proactive Customer Communication is the new route to effective customer interaction

By Golden Gate BPO Solutions, LLC
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling the finest management team, enhancing operational best practices.

By Interactive Intelligence Inc
Software suite adds contact center features to Lync Server for an improved customer experience, enhanced collaboration, and simplified deployment

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

By Acqueon Technologies Inc.
DALLAS, TX – Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space, today announced that it is among the first to achieve Microsoft Lync 2013 qualification for its flagship contact center solution, AiQ.

By Inktel Contact Center Solutions
InkWell seeks to make the well-being of team members a top priority.

By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

By Telco Management
Telco Management has proudly embraced the new anti-bullying laws recently put into place throughout British Columbia.

By ClearView™
An innovative call center work force optimization company, announced today that one of the largest home automation corporations in North America, a national industry leader in home security systems, will implement the use of the ClearView™.

By Aspect Software
Cloud-based, SAAS Contact Center Platform Designed for Simplicity & Operational Ease



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