contact center Latest News

Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event.

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time

Acqueon to Showcase Outbound Products and Applications for Cisco UCCX and UCCE April 3-4 in Bangkok and Speak on the Future of Outbound April 9-10 in...

Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.

Centergistic Solutions Inc is pleased to announce a limited time offer to upgrade their customers using legacy AgentView 4W, AV97 and AVII systems to the current AgentView5 release for a single low fixed price now including a year’s remote support.

Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.

Centergistic Solutions, Inc is pleased to announce a limited time offer to provide annual support on their AgentView release 4 and 5 software for a single low fixed price.

Acqueon to Showcase Contact Center Solutions January 30-February 1, 2013 at World’s Leading Communications and Technology Show

Contact Centers and Carriers reported to save up to 20 percent using Local Routing Number database to query LNP data.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

There is an increasing demand for specialized, technically qualified contact center support services from Agri-input businesses. "KrishiSalahkar" - contact center based services are a unique initiative to serve the needs of agriculture businesses

Post-call surveying in contact centers is growing rapidly, despite so many people that have opinions based on feelings instead of facts. Get this ebook and learn from the academic inventors and get best practices that work. Includes self-assessment.

Centergistic Solutions, Inc is pleased to announce a limited time offer to upgrade their significant installed base of original AgentView 4W, AV97 and AVII systems to the current AgentView 5.0 release for a single low fixed price.

T-Mobile to move its technology and customer service functions to the cloud

Professionals from across Qatar and the Gulf will meet at the Contact Centers Summit Qatar to share best practices and discuss ideas

Centergistic Solutions, Inc is pleased to announce the appointment of Ashok Mall as a new sales agent in Spain.

The National Association of Business Resources has named this year's 2012 National Best and Brightest winners and Inktel has made the list.

Comarch has signed a contract with UNIQA Group in Poland to implement a new, extended version of Sales Support Portal. An internet platform will enhance insurance sales support and after-sales services of UNIQA customers.

Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices

Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event.

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders

“The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications

Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time

Doherty Customer Contact Solutions and Avtex co-host all-day Bloomington, Minnesota conference for 70+...

Acqueon to Showcase Outbound Products and Applications for Cisco UCCX and UCCE April 3-4 in Bangkok and Speak on the Future of Outbound April 9-10 in...

Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service

Geomant solutions extend Lync to the heart of any customer facing organization – the Contact Center

“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market

Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.

Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference.

24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution

Centergistic Solutions Inc is pleased to announce a limited time offer to upgrade their customers using legacy AgentView 4W, AV97 and AVII systems to the current AgentView5 release for a single low fixed price now including a year’s remote support.

Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

Cyara’s Testing, Monitoring, Simulation, Benchmarking Play Key Role in Thirty-Six Separate Sites’ Successful Move to Single, Centralized, Web-Based, Virtualized Contact Center Platform

Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.

Centergistic Solutions, Inc is pleased to announce a limited time offer to provide annual support on their AgentView release 4 and 5 software for a single low fixed price.

Acqueon to Showcase Contact Center Solutions January 30-February 1, 2013 at World’s Leading Communications and Technology Show

Contact Centers and Carriers reported to save up to 20 percent using Local Routing Number database to query LNP data.

January 23, 2013- Cebu City, Philippines was recently honored and awarded as the best outsourcing contact center of the year by local Cebu City chamber of commerce.

Clare Wenham joins Basingstoke-based company as Product Marketing Manager

There is an increasing demand for specialized, technically qualified contact center support services from Agri-input businesses. "KrishiSalahkar" - contact center based services are a unique initiative to serve the needs of agriculture businesses

Post-call surveying in contact centers is growing rapidly, despite so many people that have opinions based on feelings instead of facts. Get this ebook and learn from the academic inventors and get best practices that work. Includes self-assessment.

Experts to discuss key trends benefiting any company contemplating a contact center technology purchase or upgrade

Keynotes include NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie’s List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown

Centergistic Solutions, Inc is pleased to announce a limited time offer to upgrade their significant installed base of original AgentView 4W, AV97 and AVII systems to the current AgentView 5.0 release for a single low fixed price.

T-Mobile to move its technology and customer service functions to the cloud

Total orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year

US Hire Signals Continued Company Growth; Enables Focus on Global Markets for Cyara’s Testing, Monitoring and Simulation Suite

With the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications

Professionals from across Qatar and the Gulf will meet at the Contact Centers Summit Qatar to share best practices and discuss ideas

Acqueon Proves Itself as a Key Player in the Software Solutions and Technology Sector

Event to highlight how modern technology can help contact centers in the Kingdom deliver superior customer service

Centergistic Solutions, Inc is pleased to announce the appointment of Ashok Mall as a new sales agent in Spain.

The National Association of Business Resources has named this year's 2012 National Best and Brightest winners and Inktel has made the list.

SME-based contact center owners, led by Magellan Solutions' CEO Fred Chua, team up to represent and articulate the interest of small and medium-sized call centers in the Philippines.

WRB, a leading outsource provider of healthcare contact center solutions, announced the addition of two members to its executive team with Richard “Tex” Kund as VP of Sales and Dawn Messina as Director of Application Software Support.

Centergistic Solutions, Inc is pleased to announce the appointment of Intrasoft International as a new reseller in Greece.

The significant achievement is another example of Datrose’s outstanding commitment to its customers.

Representatives from 24-7 Intouch will attend Terrapinn’s 2nd annual Loyalty World USA, running October 29-31 in Las Vegas, Nevada.

Interaction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns

Centergistic Solutions Inc. installs AgentView 5.x behind a Cisco UCCX (version 8.5) for a Canadian Energy Company driving DashView display dashboards. Cisco UCCX 8.5 is the latest release of Cisco's flagship contact center platform.

The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)

Telephony and CRM integration designed to improve customer service and increase employee productivity

New report: Analysis of the Asia-Pacific Hosted Contact Center Market: Cost Savings and Other Business Benefits of Hosted Model Resonate with Organizations of All Sizes

Software Magazine ranks Interactive Intelligence 208th among its Top 500