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May 2015
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contact center Press Releases

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By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in...
By Inktel Contact Center Solutions
Each year, the restaurant industry’s best and brightest descend upon McCormick Place in Chicago for the National Restaurant Association Show.
By TCN, Inc.
WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of.
By Loway
Release 0.9 is a major release for the dialer and Loway is sure that all Asterisk call-center professionals using WombatDialer worldwide will love it. Over 80 items were added or improved as a result of months of developing, usability te
By 24-7 Intouch
24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking.
By Inktel Contact Center Solutions
When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.
By Execs In The Know
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB).
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By Mindpearl
MINDPEARL SHORTLISTED FOR PRESTIGOUS BUSINESS EXCELLENCE AWARDS 2015 Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards...
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Inktel Contact Center Solutions
Inktel Contact Center Solutions is pleased to announce Jordi De Joseph will be joining the team as Vice President of Solutions for the E-Commerce and Retail practices.  Mr.
By Meridian Group International
Named to CIO Review's List of Top 20 Most Promising Contact Center Technology Solution Providers
By Conversocial
Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to enhance its customer service operation over social media in partnership with Conversocial.
By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.
By Motif, Inc.
Motif is India’s first company to be audited and certified under the Bureau Veritas (BVCI - previously known as BVQI) network for ISO 27001:2013, the latest information security management global standard
By Mindpearl
Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.

All Press Releases

By 24-7 Intouch
24-7 Intouch will once again participate in SOCAP Canada’s third annual Montreal event, which takes place May 28 at the Hotel Omni - Mont Royal hotel in downtown Montreal, Quebec.
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in...
By Inktel Contact Center Solutions
Each year, the restaurant industry’s best and brightest descend upon McCormick Place in Chicago for the National Restaurant Association Show.
By TCN, Inc.
WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to...
By Accurate Always, Inc.
Accurate Always, a leading provider of comprehensive call recording and analysis solutions, announced that Voxida CenterSecure™ has been nominated for the 2015 Pipeline COMET Award for Innovations in Security & Assurance which is given to...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of.
By Loway
Release 0.9 is a major release for the dialer and Loway is sure that all Asterisk call-center professionals using WombatDialer worldwide will love it. Over 80 items were added or improved as a result of months of developing, usability te
By 24-7 Intouch
24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking.
By Accurate Always, Inc.
The Ultimate Call Center Audit Tool for Government, Healthcare, and Highly Regulated Industries
By Inktel Contact Center Solutions
When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.
By Inktel Contact Center Solutions
Coming off the heels of one of our hottest peak holiday seasons, Inktel’s Retail practice outperformed expectations and established new retail partnerships across a variety of different sectors: - One of the largest global tire and auto service...
By Execs In The Know
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB).
By Execs In The Know
Join Execs In The Know, West Interactive, and ADT for a webinar, Tuesday, April 21 at 1 PM ET.
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By Mindpearl
MINDPEARL SHORTLISTED FOR PRESTIGOUS BUSINESS EXCELLENCE AWARDS 2015 Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards...
By CFI Group
Results highlight importance of live customer service agents to contact center experience
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
By Inktel Contact Center Solutions
Inktel Contact Center Solutions is pleased to announce Jordi De Joseph will be joining the team as Vice President of Solutions for the E-Commerce and Retail practices.  Mr.
By Acqueon Technologies
Acqueon Technologies has announced a replacement offer for businesses to deploy its Lync-native AiQ contact center solution for the cost of any current annual call center maintenance contract.
By Meridian Group International
Named to CIO Review's List of Top 20 Most Promising Contact Center Technology Solution Providers
By Peter DeHaan Publishing Inc
Call center website enjoys easier navigation and increased functionality.
By Cyara
Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost and Time
By Acqueon Technologies
Acqueon Technologies Inc. has added SalesForce.com integration to its List and Campaign Management Solution to allow businesses to break down the barriers of vertical technology silos.
By Acqueon Technologies Inc.
Acqueon Technologies Inc. has partnered with Umojo to provide customers with a contact center offering that provides a service-based solution on a per user basis.
By Sabercom Ltd
Sabercom has broken new ground in digital signage provision with a unique employee communication and client presentation solution at the RAC
By Conversocial
Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to enhance its customer service operation over social media in partnership with Conversocial.
By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...
By Teckinfo Solutions Pvt. Ltd
Come & Meet Us at Stand SR-G 37, Sheikh Rashid Hall from OCT 12-16
By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions, announced today that it will be hosting a Job Fair at its location in Coos Bay, Oregon.
By Motif, Inc.
Motif is India’s first company to be audited and certified under the Bureau Veritas (BVCI - previously known as BVQI) network for ISO 27001:2013, the latest information security management global standard
By Mindpearl
Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL.
By PerformTel
Recognized as the Fastest Growing Privately-Owned Company in Minn
By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.
By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.
By www.integritypci.com
IntegrityPCI's advanced DTMF shifting ability, no sensitive data can be seen or recorded when taking the clients security/financial details by phone, meeting level 1 of PCI DSS compliance, but allows the agent still to fully interact with the client!
By ADDASOUND Denmark A/S
ADDASOUND is pleased to announce they have signed a North American distribution agreement with 1450, Inc. for their full line of corded and cordless headsets.
By ADDASOUND Denmark A/S
Chicago, IL - ADDASOUND is pleased to announce they have signed a North American distribution agreement with TeleDynamics for their full line of corded and cordless headsets.
By Integritypci
This was confirmed in a Data Breach Investigation Report 2014. Stolen credentials was the number one threat action in 2013 and was found in 31% of the breaches.
By NetSapiens Inc.
NetSapiens, a Gold Sponsor of ITEXPO, will show new contact center solution capabilities at world’s leading business technology event.
By Loway Switzerland
Loway Switzerland presents QueueMetrics Icon, the new WebRTC enabled Agent Page, at the annual Asterisk Open Source Conference and Exhibition
By STS International, Inc.
Achieves Cisco Certification as a Unified Contact Center Enterprise Partner and Customer Voice Portal Partner in the U.S.
By Mindpearl
Fiji has won the 2014 European Outsourcing Association (EOA) Awards Offshoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco.
By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Prof
By First Call Resolution
During a three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues.
By Inktel Contact Center Solutions
Inktel recently donated $4,032 and volunteered at His House Children’s Home in Miami through WISH initiative.
By Mindpearl
PRESS RELEASE Media Information MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA Suva, Fiji, May 2014 Mindpearl has been awarded a contact centre outsourcing contract for an...
By Evolve IP
70% of Premise-Based Call Centers Plan to Migrate. Respondents Site Benefits Like Scalability, Lower Total Cost of Ownership and Access to New Technologies
By NobelBiz
SAN DIEGO, Calif. May 29, 2014—Gordon Krass, President and Chief Operating Officer of NobelBiz, Inc., today announced that NobelBiz has launched a revamped and reenergized website to improve customers’ overall experience.


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