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contact center Press Releases

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By Golden Gate BPO Solutions, LLC
Golden Gate BPO’s expansion into Belize comes via an operating partnership with Transparent BPO, a group who entered the region in 2009 and spent the last four years assembling the finest management team, enhancing operational best practices.
By Interactive Intelligence Inc
Software suite adds contact center features to Lync Server for an improved customer experience, enhanced collaboration, and simplified deployment
By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience
By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level
By Acqueon Technologies Inc.
DALLAS, TX – Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space, today announced that it is among the first to achieve Microsoft Lync 2013 qualification for its flagship contact center solution, AiQ.
By Inktel Contact Center Solutions
InkWell seeks to make the well-being of team members a top priority.
By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region
By Telco Management
Telco Management has proudly embraced the new anti-bullying laws recently put into place throughout British Columbia.
By ClearView™
An innovative call center work force optimization company, announced today that one of the largest home automation corporations in North America, a national industry leader in home security systems, will implement the use of the ClearView™.
By Aspect Software
Cloud-based, SAAS Contact Center Platform Designed for Simplicity & Operational Ease
By NewVoiceMedia
US businesses lose $41 billion a year as customers fight back
By Carousel Industries
Exeter, Rhode Island: Carousel Industries, a leader in managed services, contact center, mobility, unified communications, data and visual communications, announced it has hired Terence Fogartyas Contact Center Solution Consultant – Strategic Accounts.
By NewVoiceMedia
Jamison Powell joins to expand the sales organization throughout North America East, accelerating growth through new customer acquisition.
By Global CTI
Global CTI announced today it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year, covering the October 2012 through September 2013 time period.
By Evolve IP
Continues National Expansion While Adding Data Centers, Technologies and Enterprise Consulting Services to Its Evolve IP OneCloud™ Offering
By Donnelly Communications, Inc.
Donnelly Communications, Inc, a leading provider of contact center services, is pleased to welcome Ronda Wagner as Vice-President of Client Services.
By Telco Management
Within just a few days Telco staff and management have raised thousands of dollars, and it has been confirmed, the Canadian Government will match money raised.
By NewVoiceMedia
Partnership to be officially launched with world record contact center challenge
By Interactive Intelligence Inc.
Supervisory application helps contact centers improve quality assurance by giving managers untethered access to information
By Telco Management
Telco Management is constantly evolving into the new age and developing the future of call centers with trained professional personnel at all levels.
By Evolve IP
Gains Productivity Features and Disaster Avoidance Benefits While Lowering Total Cost of Ownership
By Education at Work
Cincinnati non-profit and customer service organization, Education at Work, Inc., announces the addition of Tanya Mahon, a veteran in the customer service industry, as the new Vice President of Business Development and Marketing.
By 24-7 Intouch
24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.
By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact centre vendor, with the appointment of Monica Girolami as Head of Marketing North America.
By 24-7 Intouch
24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer (BPO) located in the heart of the Americas, Guatemala City, Guatemala.
By Interactive Intelligence Inc.
IMUM deploys Interactive Intelligence solution to manage fluctuating call volumes through dynamic resource allocation and reduce agent interactions with flexible Interactive Voice Response (IVR)
By Outsource Consultants
Former Vice President of an award winning outsource call center service agency, Corey Kotlarz, opens up a call center outsourcing brokerage and consulting firm called Outsource Consultants.
By Evolve IP
Rich Fox, Call Center Thought-Leader, to Discuss Cloud vs. Premise Based Services
By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.
By Dezide
In the spring 2013, TDC finalized a successful implementation of Dezide’s IT solution for TDC’s consumer customers. Now TDC has expanded the solution to also cover TDC’s enterprise and wholesale customers.
By Interactive Intelligence Inc.
Integration designed to help enterprises and contact centers improve customer service and increase employee productivity
By Interactive Intelligence Inc.
Award recognises Interactive Intelligence's high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership
By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions is pleased to announce that it has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year.
By Interactive Intelligence Inc.
New content management software designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service
By Interactive Intelligence Inc.
Software Magazine lists Interactive Intelligence 203rd among its annual Software 500 ranking
By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions officially announced the location of their newest Oregon contact center: Veneta.
By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13.
By Acqueon Technologies Inc.
TMC selects Acqueon Technologies as a top innovator on the ITEXPO Las Vegas show floor
By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.
By Interactive Intelligence Inc.
Liquid Latitude™ designed to reduce costs, optimize agent resources, and improve business continuity
By 24-7 Intouch
WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care,Social Herd will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit, which takes place September 9 to 11 at the MGM Grand in...
By First Call Resolution
First Call Resolution announces the promotion of Katheryn Carnahan, from VP of Operations to Senior Vice President.
By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact center vendor, with the appointment of Eric Coyle as Vice President Sales Engineering.
By Teckinfo Solutions Pvt.Ltd.
TECKINFO MARCHES INTO KOLKATA   Teckinfo, a leading solution provider for contact center, CRM, Messaging, Help desk & other communication software has begun its business operations in eastern region of India, continuing its rapid expansion.
By NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact center solutions, has opened its new headquarters for North America in San Francisco, California.
By Interactive Intelligence Inc.
Total orders up 115 percent from 2012 second quarter; Cloud-based orders quadruple and were 64 percent of total orders; Total revenues up 39 percent to $76.2 million
By Acqueon Technologies Inc.
New Relationship Further Extends Acqueon Products and Services into Australia and New Zealand’s Cisco Markets
By Interactive Intelligence Inc.
Complimentary 75-minute web event will highlight best practices for developing social customer service strategies
By Callnovo
Callnovo, a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China.
By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products



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