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October 2014
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September 2014
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contact center Press Releases

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By Evolve IP
Continues National Expansion While Adding Data Centers, Technologies and Enterprise Consulting Services to Its Evolve IP OneCloud™ Offering

By Donnelly Communications, Inc.
Donnelly Communications, Inc, a leading provider of contact center services, is pleased to welcome Ronda Wagner as Vice-President of Client Services.

By Telco Management
Within just a few days Telco staff and management have raised thousands of dollars, and it has been confirmed, the Canadian Government will match money raised.

By NewVoiceMedia
Partnership to be officially launched with world record contact center challenge

By Interactive Intelligence Inc.
Supervisory application helps contact centers improve quality assurance by giving managers untethered access to information

By Telco Management
Telco Management is constantly evolving into the new age and developing the future of call centers with trained professional personnel at all levels.

By Evolve IP
Gains Productivity Features and Disaster Avoidance Benefits While Lowering Total Cost of Ownership

By Education at Work
Cincinnati non-profit and customer service organization, Education at Work, Inc., announces the addition of Tanya Mahon, a veteran in the customer service industry, as the new Vice President of Business Development and Marketing.

By 24-7 Intouch
24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.

By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact centre vendor, with the appointment of Monica Girolami as Head of Marketing North America.

By 24-7 Intouch
24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer (BPO) located in the heart of the Americas, Guatemala City, Guatemala.

By Interactive Intelligence Inc.
IMUM deploys Interactive Intelligence solution to manage fluctuating call volumes through dynamic resource allocation and reduce agent interactions with flexible Interactive Voice Response (IVR)

By Outsource Consultants
Former Vice President of an award winning outsource call center service agency, Corey Kotlarz, opens up a call center outsourcing brokerage and consulting firm called Outsource Consultants.

By Evolve IP
Rich Fox, Call Center Thought-Leader, to Discuss Cloud vs. Premise Based Services

By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.

By Dezide
In the spring 2013, TDC finalized a successful implementation of Dezide’s IT solution for TDC’s consumer customers. Now TDC has expanded the solution to also cover TDC’s enterprise and wholesale customers.

By Interactive Intelligence Inc.
Integration designed to help enterprises and contact centers improve customer service and increase employee productivity

By Interactive Intelligence Inc.
Award recognises Interactive Intelligence's high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership

By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions is pleased to announce that it has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year.

By Interactive Intelligence Inc.
New content management software designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service

By Interactive Intelligence Inc.
Software Magazine lists Interactive Intelligence 203rd among its annual Software 500 ranking

By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions officially announced the location of their newest Oregon contact center: Veneta.

By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13.

By Acqueon Technologies Inc.
TMC selects Acqueon Technologies as a top innovator on the ITEXPO Las Vegas show floor

By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.

By Interactive Intelligence Inc.
Liquid Latitude™ designed to reduce costs, optimize agent resources, and improve business continuity

By 24-7 Intouch
WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care,Social Herd will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit, which takes place September 9 to 11 at the MGM Grand in...

By First Call Resolution
First Call Resolution announces the promotion of Katheryn Carnahan, from VP of Operations to Senior Vice President.

By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact center vendor, with the appointment of Eric Coyle as Vice President Sales Engineering.

By Teckinfo Solutions Pvt.Ltd.
TECKINFO MARCHES INTO KOLKATA   Teckinfo, a leading solution provider for contact center, CRM, Messaging, Help desk & other communication software has begun its business operations in eastern region of India, continuing its rapid expansion.

By NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact center solutions, has opened its new headquarters for North America in San Francisco, California.

By Interactive Intelligence Inc.
Total orders up 115 percent from 2012 second quarter; Cloud-based orders quadruple and were 64 percent of total orders; Total revenues up 39 percent to $76.2 million

By Acqueon Technologies Inc.
New Relationship Further Extends Acqueon Products and Services into Australia and New Zealand’s Cisco Markets

By Interactive Intelligence Inc.
Complimentary 75-minute web event will highlight best practices for developing social customer service strategies

By Callnovo
Callnovo, a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China.

By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and...

By WNS Global Services
WNS won the Gold for the ‘Best in Customer Service’ awards at the recently concluded APAC Contact Center World 2013 awards in Singapore.

By Magellan Solutions
Magellan’s acquisition of a new all-in-one call center solution aims to improve the company’s IT infrastructure and deliver outstanding customer service to clients.

By 24-7 Intouch
TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking. 24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.

By First Call Resolution
ROSEBURG, OR, JUNE 17, 2013 First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech,...

By Sound Communications, Inc.
Grove City, Ohio Business Repeats as Partner of the Year in Total Sales

By Interactive Intelligence Inc.
Company hopes to identify trends to better help Middle East organizations plan their customer service experience strategies

By Interactive Intelligence Inc.
Interactive Intelligence cloud-based CaaS Small CenterSM solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and...

By Comarch SA
Comarch has signed a contract with UNIQA Group in Poland to implement a new, extended version of Sales Support Portal. An internet platform will enhance insurance sales support and after-sales services of UNIQA customers.

By Interactive Intelligence Inc.
Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices

By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event.

By ethosiq
Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

By Interactive Intelligence Inc.
Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders




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