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July 2014
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contact center Press Releases

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By Evolve IP
Rich Fox, Call Center Thought-Leader, to Discuss Cloud vs. Premise Based Services

By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.

By Dezide
In the spring 2013, TDC finalized a successful implementation of Dezide’s IT solution for TDC’s consumer customers. Now TDC has expanded the solution to also cover TDC’s enterprise and wholesale customers.

By Interactive Intelligence Inc.
Integration designed to help enterprises and contact centers improve customer service and increase employee productivity

By Interactive Intelligence Inc.
Award recognises Interactive Intelligence's high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership

By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions is pleased to announce that it has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year.

By Interactive Intelligence Inc.
New content management software designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service

By Interactive Intelligence Inc.
Software Magazine lists Interactive Intelligence 203rd among its annual Software 500 ranking

By First Call Resolution
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions officially announced the location of their newest Oregon contact center: Veneta.

By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13.

By Acqueon Technologies Inc.
TMC selects Acqueon Technologies as a top innovator on the ITEXPO Las Vegas show floor

By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.

By Interactive Intelligence Inc.
Liquid Latitude™ designed to reduce costs, optimize agent resources, and improve business continuity

By 24-7 Intouch
WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care,Social Herd will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit, which takes place September 9 to 11 at the MGM Grand in...

By First Call Resolution
First Call Resolution announces the promotion of Katheryn Carnahan, from VP of Operations to Senior Vice President.

By NewVoiceMedia
NewVoiceMedia is strengthening its position in North America as a leading cloud contact center vendor, with the appointment of Eric Coyle as Vice President Sales Engineering.

By Teckinfo Solutions Pvt.Ltd.
TECKINFO MARCHES INTO KOLKATA   Teckinfo, a leading solution provider for contact center, CRM, Messaging, Help desk & other communication software has begun its business operations in eastern region of India, continuing its rapid expansion.

By NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact center solutions, has opened its new headquarters for North America in San Francisco, California.

By Interactive Intelligence Inc.
Total orders up 115 percent from 2012 second quarter; Cloud-based orders quadruple and were 64 percent of total orders; Total revenues up 39 percent to $76.2 million

By Acqueon Technologies Inc.
New Relationship Further Extends Acqueon Products and Services into Australia and New Zealand’s Cisco Markets

By Interactive Intelligence Inc.
Complimentary 75-minute web event will highlight best practices for developing social customer service strategies

By Callnovo
Callnovo, a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China.

By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and...

By WNS Global Services
WNS won the Gold for the ‘Best in Customer Service’ awards at the recently concluded APAC Contact Center World 2013 awards in Singapore.

By Magellan Solutions
Magellan’s acquisition of a new all-in-one call center solution aims to improve the company’s IT infrastructure and deliver outstanding customer service to clients.

By 24-7 Intouch
TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking. 24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.

By First Call Resolution
ROSEBURG, OR, JUNE 17, 2013 First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech,...

By Sound Communications, Inc.
Grove City, Ohio Business Repeats as Partner of the Year in Total Sales

By Interactive Intelligence Inc.
Company hopes to identify trends to better help Middle East organizations plan their customer service experience strategies

By Interactive Intelligence Inc.
Interactive Intelligence cloud-based CaaS Small CenterSM solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers

By First Call Resolution
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and...

By Comarch SA
Comarch has signed a contract with UNIQA Group in Poland to implement a new, extended version of Sales Support Portal. An internet platform will enhance insurance sales support and after-sales services of UNIQA customers.

By Interactive Intelligence Inc.
Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices

By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event.

By ethosiq
Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

By Interactive Intelligence Inc.
Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders

By Interactive Intelligence Inc.
“The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications

By Interactive Intelligence Inc.
Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time

By Doherty Staffing Solutions
Doherty Customer Contact Solutions and Avtex co-host all-day Bloomington, Minnesota conference for 70+...

By Acqueon Technologies, Inc.
Acqueon to Showcase Outbound Products and Applications for Cisco UCCX and UCCE April 3-4 in Bangkok and Speak on the Future of Outbound April 9-10 in...

By Hypatia Research Group
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

By Interactive Intelligence Inc.
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service

By Geomant
Geomant solutions extend Lync to the heart of any customer facing organization – the Contact Center

By Interactive Intelligence Inc.
“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market

By 24-7 Intouch
Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.

By 24-7 Intouch
Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference.

By Interactive Intelligence Inc.
24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution

By Centergistic Solutions Inc.
Centergistic Solutions Inc is pleased to announce a limited time offer to upgrade their customers using legacy AgentView 4W, AV97 and AVII systems to the current AgentView5 release for a single low fixed price now including a year’s remote support.

By Hypatia Research Group
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives




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