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contact centre Press Releases

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By Mindpearl
MINDPEARL SHORTLISTED FOR PRESTIGOUS BUSINESS EXCELLENCE AWARDS 2015 Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards...
By Converso Contact Centres
Converso has made a partnership with a leading telephone and broadband service provider italk.
By Interactive Intelligence
Through increased integration, improved customer service strategies, and assessment of current business processes, organizations in the Middle East can make the decision to move to a more innovative and proactive strategy for patient engagement
By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.
By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.
By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’
By Sinclair Voicenet
Partnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...
By NewVoiceMedia
The global mobile network provider has transformed its customer experience as it prepares for rapid growth
By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award and the CEO of Mindpearl has been shortlisted for the European Outsourcing Professional of the Year award in the EOA Awards: The European Outsourcing Association (EOA) is the centre of...
By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
By PR Artistry
Sunrise Software suggests Simple, 3-step methodology puts gamification theory into practice
By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.
By NewVoiceMedia
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.
By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience
By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level
By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

All Press Releases

By PR Artistry
Innovative Cloud Contact Communications Company Teams with Business Development Entrepreneur to Expand Into New Markets
By PR Artistry
London UK Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Services has extended its use of Intelecom Connect for the organisation’s United Kingdom operations.
By Mindpearl
Media Information: MINDPEARL SHORTLISTED FOR THE 2015 WOMEN IN BUSINESS AWARDS IN FIJI Suva, Fiji, March 2015 Mindpearl, award winning international contact centre outsourcer, recently attended the Women in Business (WIB) awards in Fiji held in March...
By Capita Conferences
This timely event brings together leading providers from across the public sector to provide strategic and practical advice on designing and implementing modern and efficient contact centres.
By PR Artistry
Capita supports client’s 30,000 employees with HR, administration and other occupational services.
By PR Artistry
New queue management provides better service to callers and reduces stress for contact centre staff
By Mindpearl
MINDPEARL SHORTLISTED FOR PRESTIGOUS BUSINESS EXCELLENCE AWARDS 2015 Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards...
By Mindpearl
AU, Feb 2015 As exchange rates and economies change around the world, so too does the list of countries vying for offshore call centre and back office outsourcing work.
By Converso Contact Centres
Converso has made a partnership with a leading telephone and broadband service provider italk.
By PR Artistry
New App is now able to be downloaded via Salesforce AppExchange
By PR Artistry
Rob Crutchington, Director at Encoded, discusses PCI compliance for contact centres. Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant.
By PR Artistry
Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for keeping customers happy in today’s contact centres According to research from two million consumers prior to the launch of a new benchmarking programme, customer...
By PR Artistry
Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution.
By Interactive Intelligence
Through increased integration, improved customer service strategies, and assessment of current business processes, organizations in the Middle East can make the decision to move to a more innovative and proactive strategy for patient engagement
By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.
By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.
By Mindpearl
Fiji has won the 2014 European Outsourcing Association (EOA) Awards Offshoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco.
By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Prof
By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’
By Sinclair Voicenet
Partnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...
By NewVoiceMedia
The global mobile network provider has transformed its customer experience as it prepares for rapid growth
By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award and the CEO of Mindpearl has been shortlisted for the European Outsourcing Professional of the Year award in the EOA Awards: The European Outsourcing Association (EOA) is the centre of...
By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
By PR Artistry
Sunrise Software suggests Simple, 3-step methodology puts gamification theory into practice
By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.
By NewVoiceMedia
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.
By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience
By PR Artistry
Latest release of Connect includes improved handling of Chat to increase agent effectiveness and customer satisfaction in contact centres
By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level
By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region
By PR Artistry
Motivating staff key to attracting and retaining the ‘Facebook generation’
By ShoreTel
Enhanced multi-channel support improves agent productivity and operational efficiency
By PR Artistry
Online CloudStore catalogue provides faster, easier access to the latest Contact Centre-as-a-Service solutions for the public sector
By NewVoiceMedia
New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses
By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.
By PR Artistry
Sunrise Software’s flagship Customer Service Desk software Sostenuto has been selected by Callstream, a specialist provider of innovative solutions for the UK’s call centre market.
By NewVoiceMedia
Leading cloud contact centre vendor secures position in the Silicon Valley Comes to the UK (SVC2UK) 100 Club
By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia
By PR Artistry Limited
Customers to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 Software
By Mindpearl
MINDPEARL WINS ‘OUTSOURCE CONTACT CENTRE PROVIDER OF THE YEAR 2013’ London, October 2013 Mindpearl has been named the ‘Outsource Contact Centre Provider of the Year 2013’ at the National Outsourcing (NOA) Awards.
By NewVoiceMedia
Fully integrated contact centre built from scratch in just 28 minutes
By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.
By NewVoiceMedia
Leading cloud contact centre vendor NewVoiceMedia today announced the launch of its innovative Workforce Management (WFM) solution ContactWorld Perform.
By NewVoiceMedia
NewVoiceMedia’s cloud contact centre solution, ContactWorld for Service, has helped Lumesse reach the final in the ‘Customer Service Innovation of the Year’ category of the European Call Centre and Customer Service Awards.
By Sinclair Voicenet
SmartVoice Assist enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has been selected as a finalist in the Cloud Provider of the Year category of the 2013 UK IT Industry Awards.


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