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September 2014
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contact centre Press Releases

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By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.

By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By Sinclair Voicenet
Partnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises

By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies

By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...

By NewVoiceMedia
The global mobile network provider has transformed its customer experience as it prepares for rapid growth

By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award and the CEO of Mindpearl has been shortlisted for the European Outsourcing Professional of the Year award in the EOA Awards: The European Outsourcing Association (EOA) is the centre of...

By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers

By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment

By PR Artistry
Sunrise Software suggests Simple, 3-step methodology puts gamification theory into practice

By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.

By NewVoiceMedia
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

By ShoreTel
Enhanced multi-channel support improves agent productivity and operational efficiency

By NewVoiceMedia
New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses

By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.

All Press Releases

By Interactive Intelligence
Through increased integration, improved customer service strategies, and assessment of current business processes, organizations in the Middle East can make the decision to move to a more innovative and proactive strategy for patient engagement

By Mindpearl
ANNOUNCEMENT Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice.

By Mindpearl
Suva, Fiji, September 2014 Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year.

By Mindpearl
Fiji has won the 2014 European Outsourcing Association (EOA) Awards Offshoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco.

By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Prof

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By Sinclair Voicenet
Partnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises

By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies

By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...

By NewVoiceMedia
The global mobile network provider has transformed its customer experience as it prepares for rapid growth

By Mindpearl
William Pattison, winner of the prestigious NOA People Choice Award and the CEO of Mindpearl has been shortlisted for the European Outsourcing Professional of the Year award in the EOA Awards: The European Outsourcing Association (EOA) is the centre of...

By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers

By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment

By PR Artistry
Sunrise Software suggests Simple, 3-step methodology puts gamification theory into practice

By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.

By NewVoiceMedia
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By PR Artistry
Latest release of Connect includes improved handling of Chat to increase agent effectiveness and customer satisfaction in contact centres

By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

By PR Artistry
Motivating staff key to attracting and retaining the ‘Facebook generation’

By ShoreTel
Enhanced multi-channel support improves agent productivity and operational efficiency

By PR Artistry
Online CloudStore catalogue provides faster, easier access to the latest Contact Centre-as-a-Service solutions for the public sector

By NewVoiceMedia
New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses

By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.

By PR Artistry
Sunrise Software’s flagship Customer Service Desk software Sostenuto has been selected by Callstream, a specialist provider of innovative solutions for the UK’s call centre market.

By NewVoiceMedia
Leading cloud contact centre vendor secures position in the Silicon Valley Comes to the UK (SVC2UK) 100 Club

By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia

By PR Artistry Limited
Customers to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 Software

By Mindpearl
MINDPEARL WINS ‘OUTSOURCE CONTACT CENTRE PROVIDER OF THE YEAR 2013’ London, October 2013 Mindpearl has been named the ‘Outsource Contact Centre Provider of the Year 2013’ at the National Outsourcing (NOA) Awards.

By NewVoiceMedia
Fully integrated contact centre built from scratch in just 28 minutes

By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.

By NewVoiceMedia
Leading cloud contact centre vendor NewVoiceMedia today announced the launch of its innovative Workforce Management (WFM) solution ContactWorld Perform.

By NewVoiceMedia
NewVoiceMedia’s cloud contact centre solution, ContactWorld for Service, has helped Lumesse reach the final in the ‘Customer Service Innovation of the Year’ category of the European Call Centre and Customer Service Awards.

By Sinclair Voicenet
SmartVoice Assist enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training

By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has been selected as a finalist in the Cloud Provider of the Year category of the 2013 UK IT Industry Awards.

By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has opened a new office in central London, continuing its rapid worldwide expansion.

By Mindpearl
Mindpearl Fiji’s Home Direct team were very excited to celebrate their second birthday this month on the 5th August, 2013, two years from taking their first live call for Home Direct.

By NewVoiceMedia
NewVoiceMedia is strengthening its position in Asia Pacific as a leading cloud contact centre vendor, with the appointment of Glenn Aspden as Technical Sales Director APAC.

By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has appointed Georgia Thomas as Partner Marketing Manager.

By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.

By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.

By Infinity CCS
- The best entry wins a £1,500 Merida pro road racing bike

By Altitude Software
Fast-growing Outsourcer Deploys Altitude uCI for Sales, Marketing and Customer Care Operations INET addresses the largest outsourced customer service market in the GCC region

By NewVoiceMedia
Brandon Read, IT assistant at NewVoiceMedia, was honoured as a top performing apprentice at a House of Lords reception last week.

By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.

By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option

By Coracall
The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

By Altitude Software
Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned community in the UAE Al Hamra Village Delivers Customer Service Excellence with Altitude Software



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