contact centre Latest News

- The best entry wins a £1,500 Merida pro road racing bike

The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned community in the UAE Al Hamra Village Delivers Customer Service Excellence with Altitude Software

Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates Altitude's seminar session on Wednesday June 5th, 2013 at 1:00pm

NewVoiceMedia, a leading provider of cloud contact centre solutions, announces the appointment of Sara Smith as Partner Manager.

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

Gareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Following 12 months of sustained growth, Swansea based Save Britain Money (SBM) are expanding with the opening of a 9,000 square foot contact centre in Cardiff’s recently refurbished Trafalgar House.

At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.

Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.

New Workforce Management solution will enable RIAS to forecast demand more effectively, improve real-time adherence rates and meet service levels across six contact centres.

Ensures that Sensitive Authentication Data relating to credit and debit cards is not overheard, recorded or stored during telephone-based Cardholder Not Present transactions

Intelecom, provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd to provide customers with a fully integrated and secure call recording services

Desktop integration application is compatible with key Avaya inbound and outbound contact center solutions

Lync contact center solution passes demanding interoperability tests.

Premier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres prepare their contact centre for adverse weather conditions.

- The best entry wins a £1,500 Merida pro road racing bike

Fast-growing Outsourcer Deploys Altitude uCI for Sales, Marketing and Customer Care Operations INET addresses the largest outsourced customer service market in the GCC region

Brandon Read, IT assistant at NewVoiceMedia, was honoured as a top performing apprentice at a House of Lords reception last week.

The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.

In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option

The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned community in the UAE Al Hamra Village Delivers Customer Service Excellence with Altitude Software

Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates Altitude's seminar session on Wednesday June 5th, 2013 at 1:00pm

South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.

Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.

NewVoiceMedia is strengthening its position in APAC as a leading cloud contact centre vendor, with the appointment of Brett Waters as Vice President, Asia Pacific. Brett joins with over 20 years’ experience in international software businesses.

When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country

NewVoiceMedia, a leading provider of cloud contact centre solutions, announces the appointment of Sara Smith as Partner Manager.

Insurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East

Cloud innovator drives efficiency of sales, marketing and mobile workforce

Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value.

A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired

Hanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and...

According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

The company signs a £1.8m five-year agreement to make use of true cloud services across its customer experience operation.

Guy Dubois brings more than 30 years’ leadership experience to the Board, and has a strong track record of success.

Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.

Matt Tuson joins NewVoiceMedia to expand its global sales organisation

ShoreTel meeting the demand of larger enterprises with investments in contact centre solutions

NewVoiceMedia announces investment of $20m following fourfold growth

Clare Wenham joins Basingstoke-based company as Product Marketing Manager

What is fuelling the continued growth and expansion of outsourcing globally?

A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

Who better to ask for insights about customer service than your own customers?

Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.

Launches solutions for banks & telcos, Consolidates market experience with local office

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Almost 3 million travellers are reported to have passed through South African ports of entry in August.

In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.

Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .

Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.

The proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk.

Gareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013.

Is the health lottery good news for charities? Mr. Ian Allison, Director of Call Centre Services with Coracall said, “There is no doubt that any initiative which increases funding to charitable institutions and disadvantaged groups is good thing.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Following 12 months of sustained growth, Swansea based Save Britain Money (SBM) are expanding with the opening of a 9,000 square foot contact centre in Cardiff’s recently refurbished Trafalgar House.

At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.