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August 2015
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contact centre Press Releases

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By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has opened a new office in central London, continuing its rapid worldwide expansion.
By Mindpearl
Mindpearl Fiji’s Home Direct team were very excited to celebrate their second birthday this month on the 5th August, 2013, two years from taking their first live call for Home Direct.
By NewVoiceMedia
NewVoiceMedia is strengthening its position in Asia Pacific as a leading cloud contact centre vendor, with the appointment of Glenn Aspden as Technical Sales Director APAC.
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has appointed Georgia Thomas as Partner Marketing Manager.
By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.
By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.
By Infinity CCS
- The best entry wins a £1,500 Merida pro road racing bike
By Altitude Software
Fast-growing Outsourcer Deploys Altitude uCI for Sales, Marketing and Customer Care Operations INET addresses the largest outsourced customer service market in the GCC region
By NewVoiceMedia
Brandon Read, IT assistant at NewVoiceMedia, was honoured as a top performing apprentice at a House of Lords reception last week.
By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.
By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option
By Coracall
The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar
By Altitude Software
Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned community in the UAE Al Hamra Village Delivers Customer Service Excellence with Altitude Software
By Altitude Software
Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates Altitude's seminar session on Wednesday June 5th, 2013 at 1:00pm
By Coracall
South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.
By Coracall
Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.
By NewVoiceMedia
NewVoiceMedia is strengthening its position in APAC as a leading cloud contact centre vendor, with the appointment of Brett Waters as Vice President, Asia Pacific. Brett joins with over 20 years’ experience in international software businesses.
By Coracall
When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, announces the appointment of Sara Smith as Partner Manager.
By Interactive Intelligence Inc.
Insurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East
By NewVoiceMedia
Cloud innovator drives efficiency of sales, marketing and mobile workforce
By Coracall
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity
By Coracall
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters
By NewVoiceMedia
NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value.
By Coracall
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication
By Coracall
People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired
By NewVoiceMedia
Hanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and...
By Coracall
According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...
By Coracall
The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...
By NewVoiceMedia
The company signs a £1.8m five-year agreement to make use of true cloud services across its customer experience operation.
By NewVoiceMedia
Guy Dubois brings more than 30 years’ leadership experience to the Board, and has a strong track record of success.
By Arema Connect
Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.
By NewVoiceMedia
Matt Tuson joins NewVoiceMedia to expand its global sales organisation
By ShoreTel
ShoreTel meeting the demand of larger enterprises with investments in contact centre solutions
By NewVoiceMedia
NewVoiceMedia announces investment of $20m following fourfold growth
By NewVoiceMedia
Clare Wenham joins Basingstoke-based company as Product Marketing Manager
By Coracall
What is fuelling the continued growth and expansion of outsourcing globally?
By Coracall
A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.
By Coracall
Who better to ask for insights about customer service than your own customers?
By Coracall
Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.
By Servion Global Solutions
Launches solutions for banks & telcos, Consolidates market experience with local office
By Coracall
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.
By Coracall
Almost 3 million travellers are reported to have passed through South African ports of entry in August.
By Coracall
In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.
By Coracall
Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .
By Coracall
Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.
By Coracall
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.
By Coracall
In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.
By Coracall Limited
The proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk.
By BPeSA
Gareth Pritchard CEO of BPO regional body in South Africa (BPeSA Western Cape), has been named as the CEO of the national body. The appointment is expected to help drive further BPO & Offshoring investment to South Africa during 2013.



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