contact centres Latest News

Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by transport watchdog, Passenger Focus to manage enquiries from rail passengers.

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.

With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving...

Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by transport watchdog, Passenger Focus to manage enquiries from rail passengers.

Southend, UK, 24th April 2013 - Outsourced contact centre Ventrica which provides niche, high quality customer contact services, has been treated to free health screening for its advisors that take care of customer enquiries on behalf of client,...

Balancing the delivery of a multi-channel customer experience strategy and meeting the needs of shareholders is becoming increasingly difficult in today’s volatile economy, yet is a necessity for any business that wants to stay ahead in this...

Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has chosen to deploy Salesforce.com so it can enhance its offering of outsourced web-chat, social media and e-mail marketing services.

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Assured Capital Holdings Group of companies today announced the formation of a new group company specifically focused toward global Contact Centre services. The new company will be called Coracall.

Servion Global Solutions announces appointment of Abhijit Banerjee as the new vice president and head of business operations for the Asia-Pacific region.

Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs

Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.

With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving...

Aastra, a leading company at the forefront of the enterprise communication market, received the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership.

Www.itsacareerthing.com launches their innovative telephone / remote assessment and interviewing platform into the contact centre market.

Customer and change management company Customer Consulting Ltd (CCL) has celebrated its tenth anniversary by entertaining its clients and consultants at an event at the Royal Institute of British Architects in London.

Contact centres are key instruments in the information delivery units for government organisations. In the current environment, contact centre professionals have to tackle large call volumes with callers expressing high levels of stress.

UK-based customer and change management company Customer Consulting Ltd (CCL) estimates that some 40 per cent of all calls to contact centres, especially those in the financial services sector, are the result of failure demand.

Moving customer services online seems like a no brainer. Letting customers communicate with you via the web as an additional channel is now a ‘must have’! But where do you start?

Leading travel add-ons company HolidayExtras.com is delighted to have been awarded the Silver Medal for Best Contact Centre (under 250 seats) by ContactCenterWorld.com.

Free seminar to discover the tactical, 'quick win' initiatives to improve service delivery in customer service operations. Sessions by Capita, Merchants, Accord and Premier Business Audio.

A large financial services organisation is looking to save some £3m in the first year, thanks to advice from the specialist customer and change management company Customer Consulting Ltd (CCL).

New Opportunities opens a new office in Coventry, officially open for business on the 22nd October 2007.

Worldwide survey by Genesys Telecommunications Laboratories, I revealed that customer service is a critical driver of profitability and satisfaction. UAE leads in Middle East Contact Centre growth at 16.3%.