contact centres News

With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving...

Aastra, a leading company at the forefront of the enterprise communication market, received the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership.

Www.itsacareerthing.com launches their innovative telephone / remote assessment and interviewing platform into the contact centre market.

Customer and change management company Customer Consulting Ltd (CCL) has celebrated its tenth anniversary by entertaining its clients and consultants at an event at the Royal Institute of British Architects in London.

Contact centres are key instruments in the information delivery units for government organisations. In the current environment, contact centre professionals have to tackle large call volumes with callers expressing high levels of stress.

UK-based customer and change management company Customer Consulting Ltd (CCL) estimates that some 40 per cent of all calls to contact centres, especially those in the financial services sector, are the result of failure demand.

Moving customer services online seems like a no brainer. Letting customers communicate with you via the web as an additional channel is now a ‘must have’! But where do you start?

Leading travel add-ons company HolidayExtras.com is delighted to have been awarded the Silver Medal for Best Contact Centre (under 250 seats) by ContactCenterWorld.com.

Free seminar to discover the tactical, 'quick win' initiatives to improve service delivery in customer service operations. Sessions by Capita, Merchants, Accord and Premier Business Audio.

A large financial services organisation is looking to save some £3m in the first year, thanks to advice from the specialist customer and change management company Customer Consulting Ltd (CCL).

New Opportunities opens a new office in Coventry, officially open for business on the 22nd October 2007.

Worldwide survey by Genesys Telecommunications Laboratories, I revealed that customer service is a critical driver of profitability and satisfaction. UAE leads in Middle East Contact Centre growth at 16.3%.