customer care News

Concierge Auto Service is a new business in Houston, Texas. We take the grief and aggravation out of car care by picking up your vehicle at your home or office, bringing it to our shop, servicing it, and bringing it back to you, saving you time!

€3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company

Final 2011 star ratings and Talk of the Town award winners to be announced by Talk of the Town News as the year end approaches.

Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent recipients.

Food Should Taste Good has implemented the i-Sight Case Management Solution to improve response times to customer feedback.

The OSC will undertake a review of our business standards and make recommendations to the Board of Directors and senior management to reinforce the firm’s client focus.

CMIQ brings the 2nd Social Media for Customer Management Summit 2011. This event will arm you with the expert’s edge in social CRM implementation and tools to make measurable and immediate improvements to your social customer management strategy.

Persona e-Care Solution Suite™ Version 3.2 Targets Mobile Users and Vertical Markets

Polish multi-play operator, Vectra has selected Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.

Customer Care Center provides exceptional service to customers on a daily basis

Former Oracle Strategist Jeremy Oosthuizen Joins Origin Firm

JF Hillebrand celebrates winning the IFW Customer Care Award for their Supply Chain Management

Krishnan Adds Valuable Dimension to Talented Management Team

Study from Forte Consultancy Group conducted in coordination with Marmara University finds consumers have significant differences in their preferences when it comes to call center agents, shaped heavily by individual demographic characteristics.

JF Hillebrand are shortlisted for IFW Customer Care Excellence Award

True customer relationship management software is all about improving the level of customer care that you are able to offer your clients.

More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.

According to ACT, customer care can never be replaced by technology alone

Low-cost, easy to access and robust API allowing mobile users to automatically configure their settings will enable Content Providers, MVNOs and Service Providers to slash the cost of customer care

Metaspire Consulting wants to keep tragedies like the drinking water contamination at Camp Lejeune from happening.

Xzilerating Connexions provides LoanOfficerSchool.com with Inbound Sales Support, Inbound Customer Service, Telemarketing, and Back Office Support.

MultiBillion Dollar Customer Service Business: Million Dollar Name. Web Site: CustomerService.WS T.M.

Nationally recognised for outstanding levels of customer service, Northgate Managed Services has been awarded the prestigious Customer First UK Standard for its work within the Education sector.

Introducing Eyerys (pronounced Iris): is a revolutionary automated feedback tool that allows you to receive customer feedback on your contact centre immediately. Knowing what your customers think of your service when they are still emotional about.

Project will ensure high quality customer care and billing for water and wastewater services in Egypt

UK-based specialist customer and change management company Customer Consulting Ltd (CCL) has revealed the secret of customer retention - and what organisations do which makes customers leave them.

Misumi usa, inc. Pays for canadian duties and brokerage fees under enhanced canadian customer care program

Marketing Donut expert shares how to develop an online community for your customers.

Use giveaways to get sales. Marketing Donut expert reveals how.

Exporting could pay off for small businesses. But not without careful planning, says Marketing Donut.

Leading global provider of GPS-based mine management solutions, Leica Geosystems, today announce the official launch of the new Leica Active Customer Care programme for their Australian customers. The roll-out will continue globally throughout 2009.

Endeavour Enterprises N.V. has announced today the company’s new management blog dedicated to Business and Management posts.

First Great Western (FGW), one of the UK’s Train Operating Companies (TOCs), is implementing a ‘customer information during disruption’ (CIDD) process designed by Customer Consulting Ltd (CCL).

In accordance with its continuing customer service strategy to improve the quality of stays and good experiences in its apartments, WayToStay launched last week its new extended hours at the telephone helpdesk for clients.

Xceed, a fast growing global provider of quality business process outsourcing services, was announced the winner of the “Best Career and Skill Paths Award” during the unique awards ceremony organized by INSIGHTS Organization

Phaseware, Inc, a North Texas-based customer support software provider, was named as a 2008 American Business Awards Finalist in the Best New Company category

Voices.com was awarded the silver medal for the Full-Suite CRM category at the 1to1 Impact Awards celebrated during Frost & Sullivan Sales and Marketing Conference.

Since 1994 the insurance magazine Insurance Age has held an annual awards ceremony. In September Delite Insurance who work with jml-insurance.co.uk were Highly Commended in the Customer Care category.

This survey will measure some crucial attitudes and oppinions of the business community towards the philosophy of customer centricity.

Designing, delivering & measuring customer experience for long term loyalty

Web 4.0 - the quality web. Deutsche Webdesign introduces affordable web-based customer care and business process optimization solutions for companies operating of the internet.

DelConsulting and AllForSite have joined their customer care departments to maximize cost effectiveness, bring higher level of services and increase customer satisfaction.