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customer care Press Releases

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By The Ballen Group
Thom Fisher, the Ballen Group’s Customer Care Coordinator, shares tips on customer service and how to care for your customer’s needs.

By Forte Consultancy Group
Forte Consultancy Group, one of the MENA region’s largest independent consultancy houses, today announced that Dr. Saad Bin Dhafer Al-Qahtani has joined the company as Country Partner, the Kingdom of Saudi Arabia. Dr.

By Listen to Life
If we survey your customers about service experiences, would they be mad? Here are 3 Positive Ways to Cure Customer Rage from Dr. Joey Faucette, leading Positive Success expert and #1 Amazon best-selling author of “Work Positive in a Negative World

By 24-7 Intouch
WINNIPEG, Manitoba. May 15, 2013 - Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto, taking place June 17th to 19th, 2013 at the Westin Harbour Castle, in Toronto, Ontario.

By Work Positive
How will your customers talk to their friends about their experience with you during this busy month? Here are 3 keys to giving exceptional customer care from best-selling author, coach, & speaker Dr. Joey Faucette.

By Ventrica
Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

By Talk of the Town News/Celebration Media U.S.
Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

By HappyOrNot Oy
HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

All Press Releases

By The Ballen Group
Thom Fisher, the Ballen Group’s Customer Care Coordinator, shares tips on customer service and how to care for your customer’s needs.

By Forte Consultancy Group
Forte Consultancy Group, one of the MENA region’s largest independent consultancy houses, today announced that Dr. Saad Bin Dhafer Al-Qahtani has joined the company as Country Partner, the Kingdom of Saudi Arabia. Dr.

By Listen to Life
If we survey your customers about service experiences, would they be mad? Here are 3 Positive Ways to Cure Customer Rage from Dr. Joey Faucette, leading Positive Success expert and #1 Amazon best-selling author of “Work Positive in a Negative World

By TechNavio
• Key Vendors include Amdocs, Ferranti Computer Systems, Oracle, SAP

By Deskero
Deskero is a cloud-based customer care software that integrates a traditional ticket system with brand new social features to offer companies a great tool to make their clients happy.

By WNS Global Services
British Airways Extends Outsourcing Contract with WNS. With this, we will continue to provide a comprehensive range of services across sales & customer care, operations and shared services.

By ServeMeBest
For the first time, French organizations can share call recordings with their callers, bringing a new level of customer service transparency.

By 24-7 Intouch
WINNIPEG, Manitoba. May 15, 2013 - Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto, taking place June 17th to 19th, 2013 at the Westin Harbour Castle, in Toronto, Ontario.

By Quick Click Print
Your ability to hold onto your customers is becoming less dependent upon your products and services and more dependent upon the relationship those customers have with your company.

By Elevenity Ventures
According to the Founders, there is a Care Deficit in Business today. Businesses are becoming more "transactional" in nature. They do not focus on creation of satisfied customers thereby retaining them.

By Work Positive
How will your customers talk to their friends about their experience with you during this busy month? Here are 3 keys to giving exceptional customer care from best-selling author, coach, & speaker Dr. Joey Faucette.

By Astellia
Orange Armenia confirmed today that it managed to enhance its customer care effectiveness by 20% over the last year following the use of Astellia’s E2E monitoring solution, deployed in March 2011.

By Talk of the Town News/Celebration Media U.S.
Talk of the Town News, sponsor of the Talk of the Town Customer Satisfaction Award, is seeing an increase in businesses winning the award for providing excellent customer service.

By Ventrica
Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

By The Words Workshop
DIN-rail power supply manufacturer PULS UK is offering free UK-based advice and technical support for all its power supply products.

By Talk of the Town News/Celebration Media U.S.
Colorado dentist receives high marks for customer satisfaction, earning him consecutive Talk of the Town Awards.

By Talk of the Town News/Celebration Media U.S.
Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

By Talk of the Town News/Celebration Media U.S.
Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

By HappyOrNot
Retailers get a unique opportunity to discover the award-winning customer satisfaction measurement service developed by HappyOrNot at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

By HappyOrNot Oy
HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

By Mahmoud
Globitel, the leading provider of global telecom solutions, recently announced its participation in the upcoming 2012 GSMA Mobile World Congress. The event will be hosted in Barcelona Spain between February 27th and March 1st 2012

By Michael Wagner
Concierge Auto Service is a new business in Houston, Texas. We take the grief and aggravation out of car care by picking up your vehicle at your home or office, bringing it to our shop, servicing it, and bringing it back to you, saving you time!

By Callpoint New Europe
€3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company

By Celebration Media U.S./Talk of the Town News
Final 2011 star ratings and Talk of the Town award winners to be announced by Talk of the Town News as the year end approaches.

By Celebration Media U.S./Talk of the Town News
Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent recipients.

By Joe Gerard, i-Sight
Food Should Taste Good has implemented the i-Sight Case Management Solution to improve response times to customer feedback.

By Alicia Simone
The OSC will undertake a review of our business standards and make recommendations to the Board of Directors and senior management to reinforce the firm’s client focus.

By CMIQ
CMIQ brings the 2nd Social Media for Customer Management Summit 2011. This event will arm you with the expert’s edge in social CRM implementation and tools to make measurable and immediate improvements to your social customer management strategy.

By Sorriso Technologies, Inc.
Persona e-Care Solution Suite™ Version 3.2 Targets Mobile Users and Vertical Markets

By Katarzyna Gajewska - Comarch.com
Polish multi-play operator, Vectra has selected Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.

By Origin, Inc.
Former Oracle Strategist Jeremy Oosthuizen Joins Origin Firm

By Image Line Communications
JF Hillebrand celebrates winning the IFW Customer Care Award for their Supply Chain Management

By Origin, Inc.
Krishnan Adds Valuable Dimension to Talented Management Team

By Forte Consultancy Group
Study from Forte Consultancy Group conducted in coordination with Marmara University finds consumers have significant differences in their preferences when it comes to call center agents, shaped heavily by individual demographic characteristics.

By Image Line Communications
JF Hillebrand are shortlisted for IFW Customer Care Excellence Award

By Pythagoras Communications Ltd
True customer relationship management software is all about improving the level of customer care that you are able to offer your clients.

By Michele Westergaard
More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.

By Michelle Chase - Chase Communications
According to ACT, customer care can never be replaced by technology alone

By Hugh Paterson
Low-cost, easy to access and robust API allowing mobile users to automatically configure their settings will enable Content Providers, MVNOs and Service Providers to slash the cost of customer care

By Justin Beller
Metaspire Consulting wants to keep tragedies like the drinking water contamination at Camp Lejeune from happening.

By Xzilerating Connexions
Xzilerating Connexions provides LoanOfficerSchool.com with Inbound Sales Support, Inbound Customer Service, Telemarketing, and Back Office Support.

By CustomerService.WS T.M.
MultiBillion Dollar Customer Service Business: Million Dollar Name. Web Site: CustomerService.WS T.M.

By Northgate Managed Services
Nationally recognised for outstanding levels of customer service, Northgate Managed Services has been awarded the prestigious Customer First UK Standard for its work within the Education sector.

By Lebogang Sekgobela
Introducing Eyerys (pronounced Iris): is a revolutionary automated feedback tool that allows you to receive customer feedback on your contact centre immediately. Knowing what your customers think of your service when they are still emotional about.

By Prophecy Internatioal
Project will ensure high quality customer care and billing for water and wastewater services in Egypt

By Bob Little
UK-based specialist customer and change management company Customer Consulting Ltd (CCL) has revealed the secret of customer retention - and what organisations do which makes customers leave them.

By Misumi USA
Misumi usa, inc. Pays for canadian duties and brokerage fees under enhanced canadian customer care program

By Mick Dickinson
Marketing Donut expert shares how to develop an online community for your customers.

By Mick Dickinson
Use giveaways to get sales. Marketing Donut expert reveals how.

By Mick Dickinson
Exporting could pay off for small businesses. But not without careful planning, says Marketing Donut.



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