customer care Latest News

How will your customers talk to their friends about their experience with you during this busy month? Here are 3 keys to giving exceptional customer care from best-selling author, coach, & speaker Dr. Joey Faucette.

Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

Your ability to hold onto your customers is becoming less dependent upon your products and services and more dependent upon the relationship those customers have with your company.

According to the Founders, there is a Care Deficit in Business today. Businesses are becoming more "transactional" in nature. They do not focus on creation of satisfied customers thereby retaining them.

How will your customers talk to their friends about their experience with you during this busy month? Here are 3 keys to giving exceptional customer care from best-selling author, coach, & speaker Dr. Joey Faucette.

Orange Armenia confirmed today that it managed to enhance its customer care effectiveness by 20% over the last year following the use of Astellia’s E2E monitoring solution, deployed in March 2011.

Talk of the Town News, sponsor of the Talk of the Town Customer Satisfaction Award, is seeing an increase in businesses winning the award for providing excellent customer service.

Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

DIN-rail power supply manufacturer PULS UK is offering free UK-based advice and technical support for all its power supply products.

Colorado dentist receives high marks for customer satisfaction, earning him consecutive Talk of the Town Awards.

Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

Talk of the Town News and Celebration Media U.S. today announced the most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

Retailers get a unique opportunity to discover the award-winning customer satisfaction measurement service developed by HappyOrNot at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

Globitel, the leading provider of global telecom solutions, recently announced its participation in the upcoming 2012 GSMA Mobile World Congress. The event will be hosted in Barcelona Spain between February 27th and March 1st 2012

Concierge Auto Service is a new business in Houston, Texas. We take the grief and aggravation out of car care by picking up your vehicle at your home or office, bringing it to our shop, servicing it, and bringing it back to you, saving you time!

€3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company

Final 2011 star ratings and Talk of the Town award winners to be announced by Talk of the Town News as the year end approaches.

Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent recipients.

Food Should Taste Good has implemented the i-Sight Case Management Solution to improve response times to customer feedback.

The OSC will undertake a review of our business standards and make recommendations to the Board of Directors and senior management to reinforce the firm’s client focus.

CMIQ brings the 2nd Social Media for Customer Management Summit 2011. This event will arm you with the expert’s edge in social CRM implementation and tools to make measurable and immediate improvements to your social customer management strategy.

Persona e-Care Solution Suite™ Version 3.2 Targets Mobile Users and Vertical Markets

Polish multi-play operator, Vectra has selected Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.

Former Oracle Strategist Jeremy Oosthuizen Joins Origin Firm

JF Hillebrand celebrates winning the IFW Customer Care Award for their Supply Chain Management

Krishnan Adds Valuable Dimension to Talented Management Team

Study from Forte Consultancy Group conducted in coordination with Marmara University finds consumers have significant differences in their preferences when it comes to call center agents, shaped heavily by individual demographic characteristics.

JF Hillebrand are shortlisted for IFW Customer Care Excellence Award

True customer relationship management software is all about improving the level of customer care that you are able to offer your clients.

More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.

According to ACT, customer care can never be replaced by technology alone

Low-cost, easy to access and robust API allowing mobile users to automatically configure their settings will enable Content Providers, MVNOs and Service Providers to slash the cost of customer care

Metaspire Consulting wants to keep tragedies like the drinking water contamination at Camp Lejeune from happening.

Xzilerating Connexions provides LoanOfficerSchool.com with Inbound Sales Support, Inbound Customer Service, Telemarketing, and Back Office Support.

MultiBillion Dollar Customer Service Business: Million Dollar Name. Web Site: CustomerService.WS T.M.

Nationally recognised for outstanding levels of customer service, Northgate Managed Services has been awarded the prestigious Customer First UK Standard for its work within the Education sector.

Introducing Eyerys (pronounced Iris): is a revolutionary automated feedback tool that allows you to receive customer feedback on your contact centre immediately. Knowing what your customers think of your service when they are still emotional about.

Project will ensure high quality customer care and billing for water and wastewater services in Egypt

UK-based specialist customer and change management company Customer Consulting Ltd (CCL) has revealed the secret of customer retention - and what organisations do which makes customers leave them.

Misumi usa, inc. Pays for canadian duties and brokerage fees under enhanced canadian customer care program

Marketing Donut expert shares how to develop an online community for your customers.

Use giveaways to get sales. Marketing Donut expert reveals how.

Exporting could pay off for small businesses. But not without careful planning, says Marketing Donut.

Leading global provider of GPS-based mine management solutions, Leica Geosystems, today announce the official launch of the new Leica Active Customer Care programme for their Australian customers. The roll-out will continue globally throughout 2009.

Endeavour Enterprises N.V. has announced today the company’s new management blog dedicated to Business and Management posts.

First Great Western (FGW), one of the UK’s Train Operating Companies (TOCs), is implementing a ‘customer information during disruption’ (CIDD) process designed by Customer Consulting Ltd (CCL).

In accordance with its continuing customer service strategy to improve the quality of stays and good experiences in its apartments, WayToStay launched last week its new extended hours at the telephone helpdesk for clients.

Xceed, a fast growing global provider of quality business process outsourcing services, was announced the winner of the “Best Career and Skill Paths Award” during the unique awards ceremony organized by INSIGHTS Organization

Phaseware, Inc, a North Texas-based customer support software provider, was named as a 2008 American Business Awards Finalist in the Best New Company category

Voices.com was awarded the silver medal for the Full-Suite CRM category at the 1to1 Impact Awards celebrated during Frost & Sullivan Sales and Marketing Conference.

Since 1994 the insurance magazine Insurance Age has held an annual awards ceremony. In September Delite Insurance who work with jml-insurance.co.uk were Highly Commended in the Customer Care category.