customer engagement Latest News

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

SEiiAN Rewards launches a new cloud-based loyalty program software, mplifyr (‘amplifier’), allowing businesses to create their own customized incentive program to rival large loyalty programs, but at a fraction of the...

The Lean BA announces a new series of educational workshops for large global companies that accelerate change by building competency and professional growth in customer engagement, collaboration, business needs assessment and stakeholder management.

Developed for the Enterprise, SMB and Hosted Service Provider, the two new applications provide a turn-key solution for Customer Interactions that significantly improve customer engagement at a fraction of the cost.

Performancepoint,LLC. is pleased to announce that Everick (Rick) Gross has joined the team as Managing Director of the Washington DC region.

Performancepoint LLC is please to announce that Trey Browder has joined the company as Managing Director of the Mid-South Region.

The new ‘Dakar’ version contains multiple customer-facing UI upgrades; a complete redesign of the Engagement Console; and several time-saving features including the ability to quickly create multiple landing pages.

Drona Mobile is a fastest growing enterprise mobility solution preferred by India's leading enterprise users. This article highlights how Drona Mobile has been shortlisted for Best Implementation of 2012 Awards organized by PCQuest.

Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.

BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.

CreatorMail collected an impressive Gold, four Silver and a Bronze at this year’s digital marketing industry DMA Awards held at Old Billingsgate, London, on December 7th.

Consumer Behavioural Values Start-up Targets Lifestyle Directory Users with Smart Customer Profiling Tool and Enticing Launch Offer

Sallie Burnett, President of Customer Insight Group, presented a top-level lecture on CRM best practices to graduate students at the CU Denver Business School.

Kampyle, the leading Feedback Solution provider, announced today its partnership with ClickTale, the industry leader in Customer Experience Analytics, enabling joint customers to make smarter business decisions based on unparalleled insights.

Opens Opportunities for Multi-channel Customer Service Solutions across Social, Agent, Web and Mobile Experiences, Positioned to Exploit Billion Dollar Market Opportunity in Small/Medium Business Segment

Instant at the point of experience customer surveys now attainable

The Saffron Housefine dining Indian restaurant in Addison announces launch of their mobile site to enable their customers to view their menu and as a customer engagement tool that enables their customers provide feedback in realtime

SEiiAN Rewards launches a new cloud-based loyalty program software, mplifyr (‘amplifier’), allowing businesses to create their own customized incentive program to rival large loyalty programs, but at a fraction of the...

The Lean BA announces a new series of educational workshops for large global companies that accelerate change by building competency and professional growth in customer engagement, collaboration, business needs assessment and stakeholder management.

The latest version of Content Hub includes a shift from a single Hub deployment option to allowing an unlimited number of Content Hubs.

Developed for the Enterprise, SMB and Hosted Service Provider, the two new applications provide a turn-key solution for Customer Interactions that significantly improve customer engagement at a fraction of the cost.

If you haven’t included social media into your business scheme, you’re falling behind the curve. Nearly three-quarters of small businesses have adopted some form of social media in an effort to get their name out in front of the public eye.

Performancepoint,LLC. is pleased to announce that Everick (Rick) Gross has joined the team as Managing Director of the Washington DC region.

Performancepoint LLC is please to announce that Trey Browder has joined the company as Managing Director of the Mid-South Region.

The latest version feature enhanced analytics to provide marketers with more solid insights into customer behavior

The latest version contains multiple analytics upgrades to allow marketers and internal learning and communication professionals to accurately base their optimization decisions on robust data.

The new ‘Dakar’ version contains multiple customer-facing UI upgrades; a complete redesign of the Engagement Console; and several time-saving features including the ability to quickly create multiple landing pages.

Drona Mobile is a fastest growing enterprise mobility solution preferred by India's leading enterprise users. This article highlights how Drona Mobile has been shortlisted for Best Implementation of 2012 Awards organized by PCQuest.

The new DRONA Mobile website www.dronamobile.com is based on responsive design principles so it works and displays perfectly on PCs, smartphones and tablets.

Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.

BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.

Solution to Help Retailers Profitably Address Omni-Channel Commerce and Supply Chain Optimisation in Real Time

Online behavioural analysis techniques developed by CreatorMail have achieved industry leading customer engagement activity levels - exceeding 42% - for its high street brand customers.

CreatorMail collected an impressive Gold, four Silver and a Bronze at this year’s digital marketing industry DMA Awards held at Old Billingsgate, London, on December 7th.

Sallie Burnett, President of Customer Insight Group recently announced the addition of SourceGas to its growing client roster.

Customer Insight Group recently announced the addition of Branson Tourism Center to its growing client roster.

There are some very simple things you can do to drive more traffic to your website. This is a practical, hands on list you can put to use straight away.

So how do you go about cutting through the vast cacophony of digital marketing and stand out from your competitors, engaging more customers online?

Consumer Behavioural Values Start-up Targets Lifestyle Directory Users with Smart Customer Profiling Tool and Enticing Launch Offer

Sallie Burnett, President of Customer Insight Group, presented a top-level lecture on CRM best practices to graduate students at the CU Denver Business School.

Customer Insight Group, a leading strategic marketing consulting firm adds Swiss Colony to its client roster.

Techno Brain announced today that it has been listed as Top 10 Company in a survey conducted on Top 100 Mid-Sized Companies in Tanzania

Powerful contextual analysis engine will help analyse customer feedback comments. Innovative use of QR codes and SMS at Formula One British Grand Prix.

In the latest in her series of business webinars, consultant Eva Jenkins and her guest speaker, Dr. Amy Baylor, will explore the critical role user experience plays in helping companies engage and create loyal customers for long-term profitability.

Kampyle, the leading Feedback Solution provider, announced today its partnership with ClickTale, the industry leader in Customer Experience Analytics, enabling joint customers to make smarter business decisions based on unparalleled insights.

Online conversions and engagement specialist Leadcall, has unveiled a unique solution that let’s online visitors watch for themselves as they are connected to live help and assistance using the ultimate conversion tool, the telephone.

Taking advantage of its growing online community Hotel Rocha Apartamentos places its bet on a new Social Media Management System that escalates customer engagement into a new level

Using Social Media for Customer engagement and Relationship Management

Careful integration of offline and online channels will aid marketers in reaching out effectively

Seven, the leading customer engagement agency, in partnership with Virgin Digital Publishing, has created the first interactive advertising campaign for iPad apps that fully utilises iPad’s capabilities.

Gain-Stovall, Inc. (GSI), a Colorado PR consulting company, announces a new client. GSI enjoys working with clients that focus on customer service and giving back to the community and Champion Window Company of Denver is committed to doing both.

Social media is all about 'real talk' - where authenticity and engagement matter most. Learn how to make your campaign work this time with a live coaching session from an internet and business guru in Tucson.

How Leaders Effectively Measure Business Performance

Customer Insight Group, Inc., the industry pioneer and leader in social media strategy, was selected to create Ginny’s social media plan

Silverbear Ltd have launched their new website where they hope to transform organisations by enabling you to engage with your customers intelligently.

New study shows challenge and importance of achieving customer love

“No human being is an island, so it’s no longer useful to consider them as one.”

New release enables agents to embrace customer support via Twitter

Companies can now embrace Twitter in their existing service and support operations. With one click, users can feed tweets into business workflows and turn Twitter into a value-add channel for customer engagement.

Customer and employee engagement solutions company launches annual study to identify which businesses excel at connecting with customers

Customer and Employee Engagement solutions company updates web site to include their one-of-a kind Physician Engagement Management solution

beRelevant's Social CRM platform uses virtual collaboration to proactively gather and prioritize insights from customers through social networks and email. With beRelevant companies can discover customer priorities and drive positive word of mouth.

Live2Support Inc. has just launched two major enhancements, co-browsing and SnapShot screen viewing capability, to its live chat software. Both features are slated to significantly improve the quality of customer support services.

A strong return on investment is critical in the current financial downturn, and though it may be hard for companies to see uncertain times as a moment of opportunity, today, online is where the customers are.