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July 2014
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customer experience Press Releases

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By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By CRMIT Solutions
Rapid growth on its flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.

By Vocalcom
AW Rostamani were looking for a Contact Center Software Solution that provided full multimedia functions with a Single Interface for all its agents, to Accelerate Business Growth.

By Mariposa Leadership
Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.

By 24-7 Intouch
Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin).

By Vocalcom
Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.

By Espire Infolabs
Espire will be attending the event SDL Innovate in San Francisco, United States from 10th-12th June as a participating sponsor.

By Mariposa Leadership
Dr. Alan Gregerman, a highly-respected business strategy, innovation, and customer experience expert, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on June 26, 2014.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Vocalcom
The Top Call Center Software Provider of 2014, Ranked by New Frontier Group.

By The K-Method Group,Inc
K-Method Training Group launches the K-Method Academy, an online learning center to empower Dealerships with the tools and support they need to establish their own in-house training solution to take control their personnel development.

By Pimp Your Stay
Hospitality Solutions Ltd. is celebrating the launch of their website “Pimp Your Stay”. A new concept in the hospitality service industry focusing on customer experience and customer retention.

By Ellipse Solutions and Vertical Solutions, Inc.
Ellipse Solutions, a Microsoft Dynamics AX Gold Partner announced it is partnering with Vertical Solutions, Inc. (VSI) to market their post-sales service solution, VServiceManagement™, for Microsoft Dynamics AX 2012.

By Mariposa Leadership
Loyalty marketing thought leader, Mark Johnson, CEO & CMO of Loyalty360, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on Thursday, May 22, 2014.

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Mariposa Leadership
Consumer research expert, author, and Principal of Portigal Consulting, Steve Portigal, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on April 17, 2014.

By Schroder PR
AT&T Takes Home the Gold at Digital Signage Expo Awards with Inventive Content, Displays

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By Customer Relationship Metrics, L.C.
Virtually unheard of until recently, quality assurance transformation has quickly become one of the hottest activities in contact centers. Quality assurance transformation has become a big topic of discussion in the press, blogs and social networks.

All Press Releases

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By CRMIT Solutions
Rapid growth on its flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.

By Vocalcom
AW Rostamani were looking for a Contact Center Software Solution that provided full multimedia functions with a Single Interface for all its agents, to Accelerate Business Growth.

By Mariposa Leadership
Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.

By 24-7 Intouch
Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin).

By Vocalcom
Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.

By Espire Infolabs
Espire will be attending the event SDL Innovate in San Francisco, United States from 10th-12th June as a participating sponsor.

By Mariposa Leadership
Dr. Alan Gregerman, a highly-respected business strategy, innovation, and customer experience expert, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on June 26, 2014.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Vocalcom
The Top Call Center Software Provider of 2014, Ranked by New Frontier Group.

By The K-Method Group,Inc
K-Method Training Group launches the K-Method Academy, an online learning center to empower Dealerships with the tools and support they need to establish their own in-house training solution to take control their personnel development.

By Pimp Your Stay
Hospitality Solutions Ltd. is celebrating the launch of their website “Pimp Your Stay”. A new concept in the hospitality service industry focusing on customer experience and customer retention.

By Ellipse Solutions and Vertical Solutions, Inc.
Ellipse Solutions, a Microsoft Dynamics AX Gold Partner announced it is partnering with Vertical Solutions, Inc. (VSI) to market their post-sales service solution, VServiceManagement™, for Microsoft Dynamics AX 2012.

By Mariposa Leadership
Loyalty marketing thought leader, Mark Johnson, CEO & CMO of Loyalty360, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on Thursday, May 22, 2014.

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Mariposa Leadership
Consumer research expert, author, and Principal of Portigal Consulting, Steve Portigal, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on April 17, 2014.

By eGain
eGain customer engagement hub will unify interactions and knowledge in line with provider’s strategy to deliver converged services

By Schroder PR
AT&T Takes Home the Gold at Digital Signage Expo Awards with Inventive Content, Displays

By StereoLOGIC Ltd.
StereoLOGIC client, a large US B2B manufacturer, has won the award for “The Best Process Improvement Project under 90 days”. StereoLOGIC software allowed accelerating the customer response time by 56% and saving 30% of the operating cost

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By Errol Allen Consulting
Employee Morale Is Important to Your Bottom Line. Your Employees Are Your Biggest Asset.

By ITC Infotech
Retailers face challenges in 2014, seek to gather intelligence about the buying trends and experiences of their customers

By Customer Relationship Metrics, L.C.
Virtually unheard of until recently, quality assurance transformation has quickly become one of the hottest activities in contact centers. Quality assurance transformation has become a big topic of discussion in the press, blogs and social networks.

By NewVoiceMedia
US businesses lose $41 billion a year as customers fight back

By IQPC Exchange
The 2014 Call Center Summit will be co-located with the Call Center Executive Exchange in January 21-23, 2014 at the Disney’s Contemporary Resort, in Orlando, FL.

By Errol Allen Consulting
Customer Service Excellence – Strategies for Developing a Customer Focused Organization

By Virtusa
Company honored for providing superior customer experience in the healthcare industry

By Engine Service Design
Engine Service Design - Presentation at Global Service Design Network Conference (Nov 20th, 2013) in Cardiff, Wales

By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia

By Engine Service Design
Engine Service Design will deliver the keynote presentation at this year’s Global Service Design Conference in Cardiff on 19th November.

By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of its Self Service Portal solution on Oracle Cloud to enable customers to focus on strategic imperatives – with easy upgrades, virtually no downtime and operational excellence.

By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of CRM++ Adobe EchoSign Integration on Oracle® Cloud to enable customers to focus on strategic imperatives

By The Now Factory
DUBLIN – September 16, 2013 - The Now Factory will showcase its latest customer experience and analytics solutions during the LTE Asia conference taking place in Singapore from September 16- 19, 2013.

By DataOceans
ATLANTA, GA – DataOceans, LLC is a leading provider of software solutions and services that help customers in the banking, healthcare, utility, broadband and communications industries unlock data from multiple existing systems to create and deliver...

By OPTIMO
OPTIMO Software Solutions Provide Venue and Event Managers with the tools needed to run businesses with total Visibility, Accuracy and Control

By Allan Lloyds Group
Ralf Hetzer, Head of Customer Experience Transformation at Vodafone, is going to present a case study of how Vodafone weaved its way into the hearts and minds of its customers.

By American Family Insurance
Local American Family Insurance Agent Shannon Oestreich earns American Star Excellence in Customer Experience Certification

By NewVoiceMedia
JustGiving, the world's leading online fundraising platform, has boosted customer service levels through deployment of an innovative telephony solution from leading cloud contact centre vendor NewVoiceMedia.

By NewVoiceMedia
Ukash, a leading online cash payment provider, has enhanced its customer experience and increased ROI, with innovative cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
NewVoiceMedia’s solutions, ContactWorld for Service and ContactWorld for Sales and Marketing, have helped SHL reach the final in three categories at the European Call Centre and Customer Service Awards.

By marcus evans
Building a cohesive, cross-channel customer experience is key

By NewVoiceMedia
Insurance claims management service Trinity Claims – part of TrinityM Limited – is achieving excellent levels of service helped by its new cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
Magine AB, the Stockholm-based provider of live television services in the cloud, has established a new customer service operation using NewVoiceMedia’s cloud contact centre technology, ContactWorld for Service.

By The Now Factory
The Now Factory announced today the opening of its newest office in Seattle, Washington, the next step in their continuing growth in the North American market.

By NewVoiceMedia
BMJ has enhanced its customer service and inside sales business through deployment of innovative cloud contact centre solutions from NewVoiceMedia

By OPTIMO
OPTIMO, business optimisation software for Events, Venues and Global Sponsorship allows clients to design their event or venues with customisable layouts

By marcus evans
An Interview with Rob Maar, Assistant Vice President, Customer Care and

By Ellis Partners in Management Solutions
Breakout Session Friday, June 21, 2013 - San Diego Convention Center

By Speetra
With pulseM by Speetra, companies instantly hear what customers, employees think of them



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