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customer experience Press Releases

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By Tlantic
Allows retailers to interact more closely with their customers and deliver targeted offers and promotions directly to their smartphones
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By CX Group
The strategic acquisition will help CX Group’s ability to deliver Customer experience Consulting and outsourcing services to its customers in Asia.
By MaritzCX
SALT LAKE CITY – January 22, 2015 – With the world’s broadest end-to-end customer experience (CX) software platform and services business, the MaritzCX team is regularly asked about the future of the industry.
By Waterstone Management Group
Waterstone details the impact of the cloud on tech companies’ professional services businesses and how companies must redefine their service organizations to win in this new world
By HappyOrNot
HappyOrNot is back and ready to create big buzz at the upcoming Retail's Big Show in New York City on 11-13 January!
By Synthetix
Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time.
By 360Connext/CTS Service Solutions
“Crack The Customer Code with Adam Toporek and Jeannie Walters” Just Launched
By Mariposa Leadership
Lee Cockerell, former Executive Vice President of Operations at Walt Disney World® Resort, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on December 15, 2014.
By CRMIT Solutions
Silicon India, a leading technology magazine features CRMIT Solutions as one of the ‘Top 100 Tech Companies founded & Managed by Indians in US’
By allAgents
AllAgents.co.uk are delighted to announce the winners of their sought after 2014 Estate & Letting Agent customer experience Awards. Over 20,000 estate & letting agent branches on the allAgents directory have been automatically entered.
By Mariposa Leadership
Steve Curtin, a recognized customer service expert and author, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on November 20, 2014.
By Customer Xs
Stansted, 28 October 2014: – Synthetix are proud to announce our new partnership with Netherland based, Customer Xs.
By Art Suriano
Art Suriano to Empower Hair & Beauty Pros with Insights and Steps to Build Customer Loyalty and Sales Sponsored By Wella Corporation
By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...
By Hypatia Research Group
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.
By Mariposa Leadership
John A. Goodman, one of the original pioneers of the customer experience industry, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.
By HappyOrNot Ltd.
Official reseller of HappyOrNot, Luxury Life Brands, is both a Special Sponsor and Exhibitor at the leading Category Management Conference in Orlando, Florida, 29th September to 2nd October, and the award winning HappyOrNot service is being showcased...
By HappyOrNot Ltd.
HappyOrNot Ltd. exhibitor and sponsor at World Retail Congress, Paris, France, 29 September – 01 October 2014.
By Hypatia Research Group
Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations

All Press Releases

By Tlantic
Allows retailers to interact more closely with their customers and deliver targeted offers and promotions directly to their smartphones
By HCL Technologies
Joint initiative demonstrates a new, smarter way of working to improve customer satisfaction and acceleration of the digital channel experience
By Astellia
Astellia, leading provider of network and subscriber intelligence for mobile operators, today confirmed the signature of a 4G network contract with Orange Slovensko, the largest mobile operator in Slovakia.
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By Q1 Productions
Enhanced Contracting for Purchasing Groups, Competitive Pricing Models, Training Hospital Staff Among Topics to be Addressed at 2nd Annual Meeting
By CX Group
The strategic acquisition will help CX Group’s ability to deliver Customer experience Consulting and outsourcing services to its customers in Asia.
By www.satmetrix.com
Next-gen Customer Experience Management (CEM) software puts customer at the heart of business, providing unparalleled insights and sharing tools
By North Highland
Build-A-Bear CEO Sharon Price John Featured as the First Guest
By MaritzCX
SALT LAKE CITY – January 22, 2015 – With the world’s broadest end-to-end customer experience (CX) software platform and services business, the MaritzCX team is regularly asked about the future of the industry.
By Cyara
Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost and Time
By Waterstone Management Group
Waterstone details the impact of the cloud on tech companies’ professional services businesses and how companies must redefine their service organizations to win in this new world
By HappyOrNot
HappyOrNot is back and ready to create big buzz at the upcoming Retail's Big Show in New York City on 11-13 January!
By Synthetix
Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time.
By North Highland
North Highland and Sparks Grove define the new customer relationship center
By Pulse of the City News
Pulse of the City News, in conjunction with The Stirling Center for Excellence, has published the 2014 Star Award Winners on its website — those “Stars” that have provided a high-quality customer experience.
By 360Connext/CTS Service Solutions
“Crack The Customer Code with Adam Toporek and Jeannie Walters” Just Launched
By Mariposa Leadership
Lee Cockerell, former Executive Vice President of Operations at Walt Disney World® Resort, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on December 15, 2014.
By CRMIT Solutions
Silicon India, a leading technology magazine features CRMIT Solutions as one of the ‘Top 100 Tech Companies founded & Managed by Indians in US’
By CRMIT Solutions
Knowledge Based Service Enablement offers travel & transportation companies using Oracle Sales Cloud to leverage knowledge management capabilities of CRM by hosting solutions that can be published to their web and social channels.
By allAgents
AllAgents.co.uk are delighted to announce the winners of their sought after 2014 Estate & Letting Agent customer experience Awards. Over 20,000 estate & letting agent branches on the allAgents directory have been automatically entered.
By Mariposa Leadership
Steve Curtin, a recognized customer service expert and author, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on November 20, 2014.
By Customer Xs
Stansted, 28 October 2014: – Synthetix are proud to announce our new partnership with Netherland based, Customer Xs.
By Art Suriano
Art Suriano to Empower Hair & Beauty Pros with Insights and Steps to Build Customer Loyalty and Sales Sponsored By Wella Corporation
By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...
By Interactive Intelligence
As the number of alternative channels widens, social media, web chat and video chat will start to catch up with traditional communication methods
By Wheaton World Wide Moving | Bekins Van Lines
Wheaton World Wide Moving | Bekins Van Lines, Inc. is taking part in the second CX Day with company events celebrating its customers.
By Hypatia Research Group
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.
By Mariposa Leadership
John A. Goodman, one of the original pioneers of the customer experience industry, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.
By HappyOrNot Ltd.
Official reseller of HappyOrNot, Luxury Life Brands, is both a Special Sponsor and Exhibitor at the leading Category Management Conference in Orlando, Florida, 29th September to 2nd October, and the award winning HappyOrNot service is being showcased...
By CRMIT Solutions
CIOReview, a leading technology magazine features CRMIT Solutions as one of the "100 Most Promising Oracle Solution Providers 2014" and also features CRMIT Solutions: Enabling meaningful CX Cloud Solutions.
By HappyOrNot Ltd.
HappyOrNot Ltd. exhibitor and sponsor at World Retail Congress, Paris, France, 29 September – 01 October 2014.
By Hypatia Research Group
Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations
By Mariposa Leadership
Annette Franz, a customer experience management expert, thought leader and influencer, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on September 22, 2014.
By CRMIT Solutions
Manage, capture, collate, respond and distribute prospects and customers’ emails within Oracle Sales Cloud for a 360 degree customer view.
By CRMIT Solutions
Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud - Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.
By Microsoft
New partnership supports 3CLogic’s strategic initiative to offer complementary, best-in-class, cloud-based contact center solutions to enhance the core business needs of the customer
By Beyond the Arc
What: Social media is more than just a place to promote your company. Online feedback from consumers can also serve as an early warning signal for more serious issues before customers file formal complaints with industry regulators.
By AuthX Consulting
Mike Reynolds has joined AuthX Consulting as their new VP, Digital Experience Management to lead the company’s Strategic Consulting Offering to clients.
By bpmonline
Bpm’online is happy to be Named the Leader in the Sales Force Automation
By CRMIT Solutions
CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services.
By Mariposa Leadership
Chuck Wall, Founder and CEO of MarketPower Group, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on August 20, 2014.
By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’
By CRMIT Solutions
Rapid growth on its flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.
By Vocalcom
AW Rostamani were looking for a Contact Center Software Solution that provided full multimedia functions with a Single Interface for all its agents, to Accelerate Business Growth.
By Mariposa Leadership
Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.
By 24-7 Intouch
Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin).
By Vocalcom
Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.
By Espire Infolabs
Espire will be attending the event SDL Innovate in San Francisco, United States from 10th-12th June as a participating sponsor.
By Mariposa Leadership
Dr. Alan Gregerman, a highly-respected business strategy, innovation, and customer experience expert, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on June 26, 2014.
By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.


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