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customer experience Press Releases

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By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...

By Hypatia Research Group
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.

By Mariposa Leadership
John A. Goodman, one of the original pioneers of the customer experience industry, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.

By HappyOrNot Ltd.
Official reseller of HappyOrNot, Luxury Life Brands, is both a Special Sponsor and Exhibitor at the leading Category Management Conference in Orlando, Florida, 29th September to 2nd October, and the award winning HappyOrNot service is being showcased...

By HappyOrNot Ltd.
HappyOrNot Ltd. exhibitor and sponsor at World Retail Congress, Paris, France, 29 September – 01 October 2014.

By Hypatia Research Group
Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations

By Mariposa Leadership
Annette Franz, a customer experience management expert, thought leader and influencer, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on September 22, 2014.

By CRMIT Solutions
Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud - Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

By Beyond the Arc
What: Social media is more than just a place to promote your company. Online feedback from consumers can also serve as an early warning signal for more serious issues before customers file formal complaints with industry regulators.

By AuthX Consulting
Mike Reynolds has joined AuthX Consulting as their new VP, Digital Experience Management to lead the company’s Strategic Consulting Offering to clients.

By bpmonline
Bpm’online is happy to be Named the Leader in the Sales Force Automation

By CRMIT Solutions
CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services.

By Mariposa Leadership
Chuck Wall, Founder and CEO of MarketPower Group, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on August 20, 2014.

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By CRMIT Solutions
Rapid growth on its flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.

By Vocalcom
AW Rostamani were looking for a Contact Center Software Solution that provided full multimedia functions with a Single Interface for all its agents, to Accelerate Business Growth.

By Mariposa Leadership
Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.

By 24-7 Intouch
Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin).

By Vocalcom
Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.

By Espire Infolabs
Espire will be attending the event SDL Innovate in San Francisco, United States from 10th-12th June as a participating sponsor.

All Press Releases

By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...

By Interactive Intelligence
As the number of alternative channels widens, social media, web chat and video chat will start to catch up with traditional communication methods

By Wheaton World Wide Moving | Bekins Van Lines
Wheaton World Wide Moving | Bekins Van Lines, Inc. is taking part in the second CX Day with company events celebrating its customers.

By Hypatia Research Group
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.

By Mariposa Leadership
John A. Goodman, one of the original pioneers of the customer experience industry, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.

By HappyOrNot Ltd.
Official reseller of HappyOrNot, Luxury Life Brands, is both a Special Sponsor and Exhibitor at the leading Category Management Conference in Orlando, Florida, 29th September to 2nd October, and the award winning HappyOrNot service is being showcased...

By CRMIT Solutions
CIOReview, a leading technology magazine features CRMIT Solutions as one of the "100 Most Promising Oracle Solution Providers 2014" and also features CRMIT Solutions: Enabling meaningful CX Cloud Solutions.

By HappyOrNot Ltd.
HappyOrNot Ltd. exhibitor and sponsor at World Retail Congress, Paris, France, 29 September – 01 October 2014.

By Hypatia Research Group
Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations

By Mariposa Leadership
Annette Franz, a customer experience management expert, thought leader and influencer, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on September 22, 2014.

By CRMIT Solutions
Manage, capture, collate, respond and distribute prospects and customers’ emails within Oracle Sales Cloud for a 360 degree customer view.

By CRMIT Solutions
Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud - Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

By Microsoft
New partnership supports 3CLogic’s strategic initiative to offer complementary, best-in-class, cloud-based contact center solutions to enhance the core business needs of the customer

By Beyond the Arc
What: Social media is more than just a place to promote your company. Online feedback from consumers can also serve as an early warning signal for more serious issues before customers file formal complaints with industry regulators.

By AuthX Consulting
Mike Reynolds has joined AuthX Consulting as their new VP, Digital Experience Management to lead the company’s Strategic Consulting Offering to clients.

By bpmonline
Bpm’online is happy to be Named the Leader in the Sales Force Automation

By CRMIT Solutions
CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services.

By Mariposa Leadership
Chuck Wall, Founder and CEO of MarketPower Group, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on August 20, 2014.

By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’

By CRMIT Solutions
Rapid growth on its flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.

By Vocalcom
AW Rostamani were looking for a Contact Center Software Solution that provided full multimedia functions with a Single Interface for all its agents, to Accelerate Business Growth.

By Mariposa Leadership
Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.

By 24-7 Intouch
Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin).

By Vocalcom
Vocalcom's Cloud Edition offering demonstrates Vocalcom's visionary and early-to-market approach for the next generation of cloud architecture.

By Espire Infolabs
Espire will be attending the event SDL Innovate in San Francisco, United States from 10th-12th June as a participating sponsor.

By Mariposa Leadership
Dr. Alan Gregerman, a highly-respected business strategy, innovation, and customer experience expert, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on June 26, 2014.

By 24-7 Intouch
Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine.

By Vocalcom
Companies aim to increase technology solution call center products and enhance customer service

By Vocalcom
The Top Call Center Software Provider of 2014, Ranked by New Frontier Group.

By The K-Method Group,Inc
K-Method Training Group launches the K-Method Academy, an online learning center to empower Dealerships with the tools and support they need to establish their own in-house training solution to take control their personnel development.

By Pimp Your Stay
Hospitality Solutions Ltd. is celebrating the launch of their website “Pimp Your Stay”. A new concept in the hospitality service industry focusing on customer experience and customer retention.

By Ellipse Solutions and Vertical Solutions, Inc.
Ellipse Solutions, a Microsoft Dynamics AX Gold Partner announced it is partnering with Vertical Solutions, Inc. (VSI) to market their post-sales service solution, VServiceManagement™, for Microsoft Dynamics AX 2012.

By Mariposa Leadership
Loyalty marketing thought leader, Mark Johnson, CEO & CMO of Loyalty360, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on Thursday, May 22, 2014.

By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.

By Mariposa Leadership
Consumer research expert, author, and Principal of Portigal Consulting, Steve Portigal, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on April 17, 2014.

By eGain
eGain customer engagement hub will unify interactions and knowledge in line with provider’s strategy to deliver converged services

By Schroder PR
AT&T Takes Home the Gold at Digital Signage Expo Awards with Inventive Content, Displays

By StereoLOGIC Ltd.
StereoLOGIC client, a large US B2B manufacturer, has won the award for “The Best Process Improvement Project under 90 days”. StereoLOGIC software allowed accelerating the customer response time by 56% and saving 30% of the operating cost

By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience

By Errol Allen Consulting
Employee Morale Is Important to Your Bottom Line. Your Employees Are Your Biggest Asset.

By ITC Infotech
Retailers face challenges in 2014, seek to gather intelligence about the buying trends and experiences of their customers

By Customer Relationship Metrics, L.C.
Virtually unheard of until recently, quality assurance transformation has quickly become one of the hottest activities in contact centers. Quality assurance transformation has become a big topic of discussion in the press, blogs and social networks.

By NewVoiceMedia
US businesses lose $41 billion a year as customers fight back

By IQPC Exchange
The 2014 Call Center Summit will be co-located with the Call Center Executive Exchange in January 21-23, 2014 at the Disney’s Contemporary Resort, in Orlando, FL.

By Errol Allen Consulting
Customer Service Excellence – Strategies for Developing a Customer Focused Organization

By Virtusa
Company honored for providing superior customer experience in the healthcare industry

By Engine Service Design
Engine Service Design - Presentation at Global Service Design Network Conference (Nov 20th, 2013) in Cardiff, Wales

By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia

By Engine Service Design
Engine Service Design will deliver the keynote presentation at this year’s Global Service Design Conference in Cardiff on 19th November.

By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of its Self Service Portal solution on Oracle Cloud to enable customers to focus on strategic imperatives – with easy upgrades, virtually no downtime and operational excellence.



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