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By Dynatrace
17 of the Top 20 and 50 of the Top 100 Online Retailers Rely on Dynatrace to Deliver Superior Digital Customer Experiences
By South Texas Buick-GMC
South Texas Buick-GMC is excited to announce the dealership is within reach to become a leader in customer satisfaction and are proud to receive happy customer feedback with HappyOrNot Smiley Terminals and intelligent cloud-based reporting service.
By Nixxis
Created 15 years ago, this company has seen a constant growth at all levels. Despite the lack of marketing communication, it raised from 80 to almost 400 telephone operators only in a few years.
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
By North Highland
Hosts Albert Rees and Robert Reiss interview John Dwyer, SVP of Customer Experience
By 24-7 Intouch
24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking.
By Execs In The Know
WINNIPEG, MANITOBA. – Execs In The Know, advocates for the Customer Service Professional, have announced two new additions to their 2015 Advisory Board.
By Execs In The Know
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB).
By Tlantic
Allows retailers to interact more closely with their customers and deliver targeted offers and promotions directly to their smartphones
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By CX Group
The strategic acquisition will help CX Group’s ability to deliver Customer experience Consulting and outsourcing services to its customers in Asia.
By MaritzCX
SALT LAKE CITY – January 22, 2015 – With the world’s broadest end-to-end customer experience (CX) software platform and services business, the MaritzCX team is regularly asked about the future of the industry.
By Waterstone Management Group
Waterstone details the impact of the cloud on tech companies’ professional services businesses and how companies must redefine their service organizations to win in this new world
By HappyOrNot
HappyOrNot is back and ready to create big buzz at the upcoming Retail's Big Show in New York City on 11-13 January!
By Synthetix
Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time.
By 360Connext/CTS Service Solutions
“Crack The Customer Code with Adam Toporek and Jeannie Walters” Just Launched
By Mariposa Leadership
Lee Cockerell, former Executive Vice President of Operations at Walt Disney World® Resort, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on December 15, 2014.
By CRMIT Solutions
Silicon India, a leading technology magazine features CRMIT Solutions as one of the ‘Top 100 Tech Companies founded & Managed by Indians in US’
By allAgents
AllAgents.co.uk are delighted to announce the winners of their sought after 2014 Estate & Letting Agent customer experience Awards. Over 20,000 estate & letting agent branches on the allAgents directory have been automatically entered.
By Mariposa Leadership
Steve Curtin, a recognized customer service expert and author, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on November 20, 2014.

All Press Releases

By Cyara
Automated customer experience testing enables an innovative pace and a 60% reduction in manual testing
By HappyOrNot
What does your organization do to improve patient satisfaction score? In this article we discuss effective measures that can be taken to improve and perfect your patient satisfaction score.
By Marketforce Business Media Ltd
With fresh challenges facing the industry in 2015, this event brings together senior industry figures to advise the best strategies for serving the customers of today and tomorrow.
By noHold, Inc.
Allowing Users to Leverage Multiple Knowledge Sources from a Single Point of Search
By Dynatrace
17 of the Top 20 and 50 of the Top 100 Online Retailers Rely on Dynatrace to Deliver Superior Digital Customer Experiences
By South Texas Buick-GMC
South Texas Buick-GMC is excited to announce the dealership is within reach to become a leader in customer satisfaction and are proud to receive happy customer feedback with HappyOrNot Smiley Terminals and intelligent cloud-based reporting service.
By Nixxis
Created 15 years ago, this company has seen a constant growth at all levels. Despite the lack of marketing communication, it raised from 80 to almost 400 telephone operators only in a few years.
By Cyara
Cyara Chat Honored for Exceptional Speech Technology, Bridging the Gap Between Self-Service and Assisted Calls with a Well Executed Chat Experience
By Decimal Technologies
Decimal Technologies: One of the top 20 most promising Enterprise Mobility Companies in India improving customer service, enhancing customer experience, increasing employee productivity
By Parlance Corporation
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Is Your Auto Attendant Helping or Hurting?”
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
By North Highland
Hosts Albert Rees and Robert Reiss interview John Dwyer, SVP of Customer Experience
By CRMIT Solutions
SiliconIndia, a leading technology magazine recognizes CRMIT Solutions for their potential to analyze and leverage the promising trends in the field of cloud innovation
By 24-7 Intouch
24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking.
By Execs In The Know
WINNIPEG, MANITOBA. – Execs In The Know, advocates for the Customer Service Professional, have announced two new additions to their 2015 Advisory Board.
By Wadaro Limited
Wadaro announced as a Red Herring Europe award winner, recognizing them as one of Europe’s leading private innovative technology companies.
By Execs In The Know
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB).
By Frank Reactions
New Research - Customer Service: A Twitter Experiment - How 104 Companies Responded To Help Requests on Twitter
By Execs In The Know
Join Execs In The Know, West Interactive, and ADT for a webinar, Tuesday, April 21 at 1 PM ET.
By 24-7 Intouch
WINNIPEG, Manitoba. April 7, 2015 – Ryan Brummond, Director of Partner Channel at 24-7 Intouch, will be leading an interactive exchange of industry best practices at Frost & Sullivan’s Customer Contact 2015, East.
By Tlantic
Allows retailers to interact more closely with their customers and deliver targeted offers and promotions directly to their smartphones
By HCL Technologies
Joint initiative demonstrates a new, smarter way of working to improve customer satisfaction and acceleration of the digital channel experience
By Astellia
Astellia, leading provider of network and subscriber intelligence for mobile operators, today confirmed the signature of a 4G network contract with Orange Slovensko, the largest mobile operator in Slovakia.
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By Q1 Productions
Enhanced Contracting for Purchasing Groups, Competitive Pricing Models, Training Hospital Staff Among Topics to be Addressed at 2nd Annual Meeting
By CX Group
The strategic acquisition will help CX Group’s ability to deliver Customer experience Consulting and outsourcing services to its customers in Asia.
By www.satmetrix.com
Next-gen Customer Experience Management (CEM) software puts customer at the heart of business, providing unparalleled insights and sharing tools
By North Highland
Build-A-Bear CEO Sharon Price John Featured as the First Guest
By MaritzCX
SALT LAKE CITY – January 22, 2015 – With the world’s broadest end-to-end customer experience (CX) software platform and services business, the MaritzCX team is regularly asked about the future of the industry.
By Cyara
Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost and Time
By Waterstone Management Group
Waterstone details the impact of the cloud on tech companies’ professional services businesses and how companies must redefine their service organizations to win in this new world
By HappyOrNot
HappyOrNot is back and ready to create big buzz at the upcoming Retail's Big Show in New York City on 11-13 January!
By Synthetix
Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time.
By North Highland
North Highland and Sparks Grove define the new customer relationship center
By Pulse of the City News
Pulse of the City News, in conjunction with The Stirling Center for Excellence, has published the 2014 Star Award Winners on its website — those “Stars” that have provided a high-quality customer experience.
By 360Connext/CTS Service Solutions
“Crack The Customer Code with Adam Toporek and Jeannie Walters” Just Launched
By Mariposa Leadership
Lee Cockerell, former Executive Vice President of Operations at Walt Disney World® Resort, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on December 15, 2014.
By CRMIT Solutions
Silicon India, a leading technology magazine features CRMIT Solutions as one of the ‘Top 100 Tech Companies founded & Managed by Indians in US’
By CRMIT Solutions
Knowledge Based Service Enablement offers travel & transportation companies using Oracle Sales Cloud to leverage knowledge management capabilities of CRM by hosting solutions that can be published to their web and social channels.
By allAgents
AllAgents.co.uk are delighted to announce the winners of their sought after 2014 Estate & Letting Agent customer experience Awards. Over 20,000 estate & letting agent branches on the allAgents directory have been automatically entered.
By Mariposa Leadership
Steve Curtin, a recognized customer service expert and author, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on November 20, 2014.
By Customer Xs
Stansted, 28 October 2014: – Synthetix are proud to announce our new partnership with Netherland based, Customer Xs.
By Art Suriano
Art Suriano to Empower Hair & Beauty Pros with Insights and Steps to Build Customer Loyalty and Sales Sponsored By Wella Corporation
By 24-7 Intouch
WINNIPEG, Manitoba. October 17, 2014 – Matt Wheatley, VP of Customer Experience at 24-7 Intouch, and Lori Gillin, Senior Director, Store Operations at rue21, will host an interactive session titled, “The Innovative Agent Experience: How rue21 Drives...
By Interactive Intelligence
As the number of alternative channels widens, social media, web chat and video chat will start to catch up with traditional communication methods
By Wheaton World Wide Moving | Bekins Van Lines
Wheaton World Wide Moving | Bekins Van Lines, Inc. is taking part in the second CX Day with company events celebrating its customers.
By Hypatia Research Group
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.
By Mariposa Leadership
John A. Goodman, one of the original pioneers of the customer experience industry, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.
By HappyOrNot Ltd.
Official reseller of HappyOrNot, Luxury Life Brands, is both a Special Sponsor and Exhibitor at the leading Category Management Conference in Orlando, Florida, 29th September to 2nd October, and the award winning HappyOrNot service is being showcased...
By CRMIT Solutions
CIOReview, a leading technology magazine features CRMIT Solutions as one of the "100 Most Promising Oracle Solution Providers 2014" and also features CRMIT Solutions: Enabling meaningful CX Cloud Solutions.


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