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By Clarabridge, Inc.
Clarabridge and Hypatia Research Group to Host a Free Webinar on Thursday, Nov. 8, at 1:00 p.m. ET
By Customer Relationship Metrics
Get an insider look into the factors that contribute to voice of the customer program failures. Millions are wasted each year by not being able to experience the full potential of leveraging customer insights. Get this free ebook and self assessment.
By Simple Marketing Now LLC
Bathroom Blogfest focuses on the customer experience through blog articles and social media content published over 5 days from 10/ 29 through 11/2, including a #KBTribechat Twitter chat on 10/31/12 focused on ‘Still Climbing Out’ after cancer.
By Altus Dynamics
Altus Dynamics announced today that it has been selected as a Finalist in two award categories; Microsoft Dynamics CRM Partner of the Year and Customer Experience Partner of the Year at the upcoming 2012 Microsoft Partner Network IMPACT Awards.
By Clarabridge, Inc.
Provides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs
By Clarabridge, Inc.
Clarabridge is Recognized for Helping Organizations Turn Customer Feedback and Sentiment Data into Actionable Insights
By Widen Enterprises, Inc.
Users of the Wisconsin Company's DAM Software From 67 Companies in 28 Vertical Markets Joined the Widen Team for Two Days of Digital Asset Management Learning, Networking and Skill-Building
By Clarabridge, Inc.
Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets.
By Infosys Limited
More than 15 Infosys sessions will highlight mobility, big data, customer experienceand other critical technology and business issues
Questar will be exhibiting at the Retail Customer Experience Executive Summit held on August 6-8, 2012 in Chicago.
In this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience.
By Virtuos Solutions
Revolutionize customer experience with this remarkable Value Equation (Customer Experience = Acquisition + Retention + Efficiency) and give your business a complete makeover.
Rob Gardner, Co-Chief Executive & Founder of Redington,has encountered phenomenal success opportunities for financial businesses in social. He discusses why customer management professionals in the industry need to seize them.
New York, NY- IQPC is proud to announce its 8th Customer Feedback Week, taking place September 19 - 21, 2012, Boston, MA. Focusing on adapting to the opportunities and challenges of managing multiple platforms and increased access to feedback.
New York, NY and Las Vegas, NV – Winners have been announced for IQPC’s annual Call Center Excellence Awards as a part of the 13th Annual Call Center Week, taking place June 4 – 8, 2012 at Caesars Palace in Las Vegas, NV.
New York – Customer Management IQ is proud to present Customer Experience in Social Media Summit. The conference, taking place in San Francisco, boasts 3 workshops and over 14 major discussions complete with the latest social media best practices.
By Master Revelation
Sometimes life just pounds you. Minutes after being chewed out, you’re expected to be back working. With infuriating frustrations at home, you’re expected to be kind to customers. How can you be at your best in times like this?
By Loyalty 360
Loyalty 360 Interview with Martie Woods, Vice President and Chief Experience Officer - Deluxe Corporation
Running in its magical 13th year, Call Center Week returns to Sin City, June 4-8 2012 at Caesar’s Palace and the attendee list is looking more like a roll call for the Fortune 500!
By IT Conferences
The "Content Management World Australia" conference organized by Terrapinn will take place in Melbourne on 30 Apr and 21 Nov 2012.
IQPC is proud to announce that Michael Kim, one of CIO magazine’s top 50 technologists of the decade, will join the keynote speaker panel for the 13th Annual Call Center Week, taking place June 4-8, 2012 at Caesars Palace in Las Vegas.
By Pretium Solutions
Pretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers.
Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight
By Customer First Solutions
Customer First Solutions have recorded a five-fold increase in customer feedback registering 6.8 million responses in 2011 alone.
By IQPC - Helen Winsor
Interview by Helen Winsor, Customer Management Exchange Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss eco-system mapping and customer touch-points.
By HappyOrNot Oy
HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.
By Jeremy Swinfen Green
Amberlight Partners Ltd was this week awarded the Intellect Business Professional Certificate – a recognised marker of quality and professionalism.
By MI Auto Times
Customers have always been in the forefront of General Motor’s vision to serve. Its new initiative to strengthen its customer experiences has begun across the U.S. as Michigan GMC dealers and thousands of others are upgrading their dealerships.
First nation wide smartphone-based loyalty scheme • Powered by Mobilize Systems’ technology • Supports all smartphone handsets • No more plastic loyalty cards or paper vouchers
By Catalyst Healthcare Research
Catalyst Healthcare Research released a free eBook today to help hospital and health plan marketers save time and money when conducting qualitative research using online Bulletin Board Focus Groups.
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery
David Done, Chief Executive and Sarah Thomas, Executive Director of Customer Services at Richmond Housing Partnership (RHP) join IQPC Exchange to discuss the latest customer management initiatives within the organisation
By Jaxson Group
Leading CRM provider continues to help shape the market through scheduled appearances across three continents; joined by partners, market experts and peers
By Caroline Pryer
Employee engagement specialists from Onefish Twofish are joining forces with Customer Faithful, experts in designing the customer experience, to deliver a workshop on Differentiating the Customer Experience in 2012.
By Noventum Service Management
Noventum's Service Leadership Course provides managers with a concise and integrated guide to successful service transformation. For more information view our website at the bottom of this page.
By Michele Westergaard
Interview with Daniel Murray, Vice President of Customer Affairs at Philadelphia Gas Works
By Cindy Caldwell
More than 70% of businesses surveyed by The Experts Bench believe their CEO would define their customers’ experiences as excellent or good. But according to stats quoted during The Experts Bench’s recent webinar, only 8% of customers would agree.
By Katie Lowe
The 2012 Salary Survey by the leading Call & Contact Centre Management recruitment agency, Cactus Search, has shown growth in the salaries of Management & Specialist staff in the sector to be above the national average.
By C.B. Whittemore
Flooring retailers will benefit from “Marketing & Selling to Flooring and Stone Power Consumers (aka Women!), a 1 hour seminar led by Christine B. Whittemore, Simple Marketing Now, at Surfaces 2012, with Nufloors Coquitlam as case study on 1/25/12.
Martin Neat, Head of Customer Contact at National Grid, joins Customer Management IQ to discuss Delivering the Best in Customer Contact: Creating the Right Culture.
By Temkin Group
More Than 200 Large Companies Participated In Temkin Group’s Assessment Of How Companies Collect And Use Customer Experience Metrics
Knowledge management pioneer to showcase next-generation solutions for improving customer service experience across phone, web, online forums, and social networks
Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year
As the UK's heavily-regulated energy market adopts an increasingly customer-centric approach to process excellence, there have inevitably been companies which have embraced change more seamlessly than others.
The past few years have seen a global wave of uncertainty and economic turmoil plaguing businesses in virtually every sector across countless industries.
By Andrew Reise Consulting
Andrew Reise Consulting to contribute to the advancement of the customer experience discipline.
eGain Chatbot™ will enable subscribers and prospective customers to get 24x7 web self-service in English and Spanish, while enabling the wireless provider to deliver engaging and fun self-service experiences
Ingrid Lindberg, Chief Experience Officer, CIGNA - Quadruple award winner in 2011, joins IQPC Exchange in a quick-fire round to discuss how her business has evolved over the past year, the biggest investment and greatest challenge moving into 2012.
Ica van Eeden, Chief Customer Officer at Sun International, joins IQPC Exchange to discuss changes in the hospitality industry and how this has impacted customer service strategy.
By Cindy F. Solomon
Jose Briones, Ph.D. Leads Twitter Chat On Successfully Developing Valued Products And Services
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