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customer experience Press Releases

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By FAST INSIGHT
By inviting the customer to give feedback, (not just sampling), a company is demonstrating its commitment to continuous service improvements. The best current vehicle for doing this is the real-time customer survey.

By Supportkids Services, Inc.
Clients benefit from new features, redesigned website, and social media engagement

By Supportkids Services, Inc.
Website features streamlined navigation, additional options, and access to more information

By St. Somewhere Marketing
Perry Ludy Follows His Award-Winning Business Management Book, “Profit Building: Cutting Costs Without Cutting People,” with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,”

By Xavier Solutions, Inc.
Instant at the point of experience customer surveys now attainable

By FAST INSIGHT
Many organisations shy away from knowing exactly how their customers feel.  If you don’t capture this feedback, you’re missing out on weighing the most important asset in your company – your customer.

By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By MCorp Consulting
Michael Hinshaw from MCorp Consulting will deliver two sessions on customer experience and innovation at SAP’s annual CRM conference.

By IQPC
Customer Management iQ conducted a survey to get a view of current trends and challenges in the utilities industry. The survey results showed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

By IQPC
Interview: Tips on Improving Customer Acquisition and Retention in the Utilities Sector

By IQPC
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

By IQPC
Insight from: Tim Hughes of Welsh Water; Hugo Harding of EDF Energy; Madeleine Linden of Scottish Power; Bas Touw of Vattenfall; and Andrew Franklin of E.ON UK

By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Helen Winsor of Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By GDS International
Newport Beach, NORTH AMERICA – February 7th, 2013: Sixty-five of North America’s customer experience executives will meet in April for workshops, panel discussions and working lunches at GDS International’s 3rd NG Customer Experience US summit.

By Infosys Limited
New generation banking solution drives customer growth and improves fee income

By Errol Allen Consulting
Errol Allen's new book Keys To Delivering Amazing Customer Service offers guidance on creating a balanced work culture conducive to the provision of amazing customer service.

By Satmetrix
atmetrix, the worldwide leader in customer experience software has launched the video Net Promoter in a Napkin that explain the concept easily.

By The Flying Dodo Ltd.
THE FLYING DODO has launched providing expertise in the science of happiness and brings this to life through sensory branding, emotional touchpoint management, and developing neuro-chemically primed communications.

By IQPC Exchange
Customer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP’s and Directors of Customer Experience and Customer Strategy.

By Clarabridge, Inc.
Clarabridge and Hypatia Research Group to Host a Free Webinar on Thursday, Nov. 8, at 1:00 p.m. ET

By Customer Relationship Metrics
Get an insider look into the factors that contribute to voice of the customer program failures. Millions are wasted each year by not being able to experience the full potential of leveraging customer insights. Get this free ebook and self assessment.

By Simple Marketing Now LLC
Bathroom Blogfest focuses on the customer experience through blog articles and social media content published over 5 days from 10/ 29 through 11/2, including a #KBTribechat Twitter chat on 10/31/12 focused on ‘Still Climbing Out’ after cancer.

By Altus Dynamics
Altus Dynamics announced today that it has been selected as a Finalist in two award categories; Microsoft Dynamics CRM Partner of the Year and Customer Experience Partner of the Year at the upcoming 2012 Microsoft Partner Network IMPACT Awards.

By Clarabridge, Inc.
Provides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs

By Clarabridge, Inc.
Clarabridge is Recognized for Helping Organizations Turn Customer Feedback and Sentiment Data into Actionable Insights

By Widen Enterprises, Inc.
Users of the Wisconsin Company's DAM Software From 67 Companies in 28 Vertical Markets Joined the Widen Team for Two Days of Digital Asset Management Learning, Networking and Skill-Building

By Clarabridge, Inc.
Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets.

By Infosys Limited
More than 15 Infosys sessions will highlight mobility, big data, customer experienceand other critical technology and business issues

By Questar
Questar will be exhibiting at the Retail Customer Experience Executive Summit held on August 6-8, 2012 in Chicago.

By IQPC
In this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience.

By Virtuos Solutions
Revolutionize customer experience with this remarkable Value Equation (Customer Experience = Acquisition + Retention + Efficiency) and give your business a complete makeover.

By IQPC
Rob Gardner, Co-Chief Executive & Founder of Redington,has encountered phenomenal success opportunities for financial businesses in social. He discusses why customer management professionals in the industry need to seize them.

By IQPC
New York, NY- IQPC is proud to announce its 8th Customer Feedback Week, taking place September 19 - 21, 2012, Boston, MA. Focusing on adapting to the opportunities and challenges of managing multiple platforms and increased access to feedback.

By IQPC
New York, NY and Las Vegas, NV – Winners have been announced for IQPC’s annual Call Center Excellence Awards as a part of the 13th Annual Call Center Week, taking place June 4 – 8, 2012 at Caesars Palace in Las Vegas, NV.

By IQPC
New York – Customer Management IQ is proud to present Customer Experience in Social Media Summit. The conference, taking place in San Francisco, boasts 3 workshops and over 14 major discussions complete with the latest social media best practices.

By Master Revelation
Sometimes life just pounds you. Minutes after being chewed out, you’re expected to be back working. With infuriating frustrations at home, you’re expected to be kind to customers. How can you be at your best in times like this?

By Loyalty 360
Loyalty 360 Interview with Martie Woods, Vice President and Chief Experience Officer - Deluxe Corporation

By IQPC
Running in its magical 13th year, Call Center Week returns to Sin City, June 4-8 2012 at Caesar’s Palace and the attendee list is looking more like a roll call for the Fortune 500!

By IT Conferences
The "Content Management World Australia" conference organized by Terrapinn will take place in Melbourne on 30 Apr and 21 Nov 2012.

By IQPC
IQPC is proud to announce that Michael Kim, one of CIO magazine’s top 50 technologists of the decade, will join the keynote speaker panel for the 13th Annual Call Center Week, taking place June 4-8, 2012 at Caesars Palace in Las Vegas.

By Pretium Solutions
Pretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers.

By Kampyle
Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight

By Customer First Solutions
Customer First Solutions have recorded a five-fold increase in customer feedback registering 6.8 million responses in 2011 alone.

By IQPC - Helen Winsor
Interview by Helen Winsor, Customer Management Exchange Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss eco-system mapping and customer touch-points.

By HappyOrNot Oy
HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

By Jeremy Swinfen Green
Amberlight Partners Ltd was this week awarded the Intellect Business Professional Certificate – a recognised marker of quality and professionalism.

By MI Auto Times
Customers have always been in the forefront of General Motor’s vision to serve. Its new initiative to strengthen its customer experiences has begun across the U.S. as Michigan GMC dealers and thousands of others are upgrading their dealerships.

By Mobilize
First nation wide smartphone-based loyalty scheme • Powered by Mobilize Systems’ technology • Supports all smartphone handsets • No more plastic loyalty cards or paper vouchers

By Catalyst Healthcare Research
Catalyst Healthcare Research released a free eBook today to help hospital and health plan marketers save time and money when conducting qualitative research using online Bulletin Board Focus Groups.

By IQPC
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery




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