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customer experience Press Releases

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By Pimp Your Stay
Hospitality Solutions Ltd. is celebrating the launch of their website “Pimp Your Stay”. A new concept in the hospitality service industry focusing on customer experience and customer retention.
By Ellipse Solutions and Vertical Solutions, Inc.
Ellipse Solutions, a Microsoft Dynamics AX Gold Partner announced it is partnering with Vertical Solutions, Inc. (VSI) to market their post-sales service solution, VServiceManagement™, for Microsoft Dynamics AX 2012.
By Mariposa Leadership
Loyalty marketing thought leader, Mark Johnson, CEO & CMO of Loyalty360, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on Thursday, May 22, 2014.
By 24-7 Intouch
Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina.
By Mariposa Leadership
Consumer research expert, author, and Principal of Portigal Consulting, Steve Portigal, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on April 17, 2014.
By eGain
eGain customer engagement hub will unify interactions and knowledge in line with provider’s strategy to deliver converged services
By Schroder PR
AT&T Takes Home the Gold at Digital Signage Expo Awards with Inventive Content, Displays
By StereoLOGIC Ltd.
StereoLOGIC client, a large US B2B manufacturer, has won the award for “The Best Process Improvement Project under 90 days”. StereoLOGIC software allowed accelerating the customer response time by 56% and saving 30% of the operating cost
By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience
By Errol Allen Consulting
Employee Morale Is Important to Your Bottom Line. Your Employees Are Your Biggest Asset.
By ITC Infotech
Retailers face challenges in 2014, seek to gather intelligence about the buying trends and experiences of their customers
By Customer Relationship Metrics, L.C.
Virtually unheard of until recently, quality assurance transformation has quickly become one of the hottest activities in contact centers. Quality assurance transformation has become a big topic of discussion in the press, blogs and social networks.
By NewVoiceMedia
US businesses lose $41 billion a year as customers fight back
By IQPC Exchange
The 2014 Call Center Summit will be co-located with the Call Center Executive Exchange in January 21-23, 2014 at the Disney’s Contemporary Resort, in Orlando, FL.
By Errol Allen Consulting
Customer Service Excellence – Strategies for Developing a Customer Focused Organization
By Virtusa
Company honored for providing superior customer experience in the healthcare industry
By Engine Service Design
Engine Service Design - Presentation at Global Service Design Network Conference (Nov 20th, 2013) in Cardiff, Wales
By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia
By Engine Service Design
Engine Service Design will deliver the keynote presentation at this year’s Global Service Design Conference in Cardiff on 19th November.
By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of its Self Service Portal solution on Oracle Cloud to enable customers to focus on strategic imperatives – with easy upgrades, virtually no downtime and operational excellence.
By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of CRM++ Adobe EchoSign Integration on Oracle® Cloud to enable customers to focus on strategic imperatives
By The Now Factory
DUBLIN – September 16, 2013 - The Now Factory will showcase its latest customer experience and analytics solutions during the LTE Asia conference taking place in Singapore from September 16- 19, 2013.
By DataOceans
ATLANTA, GA – DataOceans, LLC is a leading provider of software solutions and services that help customers in the banking, healthcare, utility, broadband and communications industries unlock data from multiple existing systems to create and deliver...
OPTIMO Software Solutions Provide Venue and Event Managers with the tools needed to run businesses with total Visibility, Accuracy and Control
By Allan Lloyds Group
Ralf Hetzer, Head of Customer Experience Transformation at Vodafone, is going to present a case study of how Vodafone weaved its way into the hearts and minds of its customers.
By American Family Insurance
Local American Family Insurance Agent Shannon Oestreich earns American Star Excellence in Customer Experience Certification
By NewVoiceMedia
JustGiving, the world's leading online fundraising platform, has boosted customer service levels through deployment of an innovative telephony solution from leading cloud contact centre vendor NewVoiceMedia.
By NewVoiceMedia
Ukash, a leading online cash payment provider, has enhanced its customer experience and increased ROI, with innovative cloud contact centre technology from NewVoiceMedia.
By NewVoiceMedia
NewVoiceMedia’s solutions, ContactWorld for Service and ContactWorld for Sales and Marketing, have helped SHL reach the final in three categories at the European Call Centre and Customer Service Awards.
By marcus evans
Building a cohesive, cross-channel customer experience is key
By NewVoiceMedia
Insurance claims management service Trinity Claims – part of TrinityM Limited – is achieving excellent levels of service helped by its new cloud contact centre technology from NewVoiceMedia.
By NewVoiceMedia
Magine AB, the Stockholm-based provider of live television services in the cloud, has established a new customer service operation using NewVoiceMedia’s cloud contact centre technology, ContactWorld for Service.
By The Now Factory
The Now Factory announced today the opening of its newest office in Seattle, Washington, the next step in their continuing growth in the North American market.
By NewVoiceMedia
BMJ has enhanced its customer service and inside sales business through deployment of innovative cloud contact centre solutions from NewVoiceMedia
OPTIMO, business optimisation software for Events, Venues and Global Sponsorship allows clients to design their event or venues with customisable layouts
By marcus evans
An Interview with Rob Maar, Assistant Vice President, Customer Care and
By Ellis Partners in Management Solutions
Breakout Session Friday, June 21, 2013 - San Diego Convention Center
By Speetra
With pulseM by Speetra, companies instantly hear what customers, employees think of them
By inviting the customer to give feedback, (not just sampling), a company is demonstrating its commitment to continuous service improvements. The best current vehicle for doing this is the real-time customer survey.
By Supportkids Services, Inc.
Clients benefit from new features, redesigned website, and social media engagement
By Supportkids Services, Inc.
Website features streamlined navigation, additional options, and access to more information
By St. Somewhere Marketing
Perry Ludy Follows His Award-Winning Business Management Book, “Profit Building: Cutting Costs Without Cutting People,” with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,”
By Xavier Solutions, Inc.
Instant at the point of experience customer surveys now attainable
Many organisations shy away from knowing exactly how their customers feel.  If you don’t capture this feedback, you’re missing out on weighing the most important asset in your company – your customer.
Andrew Franklin, Head of Experience Design at E.ON UK, joins Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.
By MCorp Consulting
Michael Hinshaw from MCorp Consulting will deliver two sessions on customer experience and innovation at SAP’s annual CRM conference.
Customer Management iQ conducted a survey to get a view of current trends and challenges in the utilities industry. The survey results showed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.
Interview: Tips on Improving Customer Acquisition and Retention in the Utilities Sector
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.
Insight from: Tim Hughes of Welsh Water; Hugo Harding of EDF Energy; Madeleine Linden of Scottish Power; Bas Touw of Vattenfall; and Andrew Franklin of E.ON UK

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