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customer experience Press Releases

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By Engine Service Design
Engine Service Design will deliver the keynote presentation at this year’s Global Service Design Conference in Cardiff on 19th November.

By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of its Self Service Portal solution on Oracle Cloud to enable customers to focus on strategic imperatives – with easy upgrades, virtually no downtime and operational excellence.

By CRMIT Solutions Pvt.Ltd
CRMIT Solutions announces the availability of CRM++ Adobe EchoSign Integration on Oracle® Cloud to enable customers to focus on strategic imperatives

By The Now Factory
DUBLIN – September 16, 2013 - The Now Factory will showcase its latest customer experience and analytics solutions during the LTE Asia conference taking place in Singapore from September 16- 19, 2013.

By DataOceans
ATLANTA, GA – DataOceans, LLC is a leading provider of software solutions and services that help customers in the banking, healthcare, utility, broadband and communications industries unlock data from multiple existing systems to create and deliver...

OPTIMO Software Solutions Provide Venue and Event Managers with the tools needed to run businesses with total Visibility, Accuracy and Control

By Allan Lloyds Group
Ralf Hetzer, Head of Customer Experience Transformation at Vodafone, is going to present a case study of how Vodafone weaved its way into the hearts and minds of its customers.

By American Family Insurance
Local American Family Insurance Agent Shannon Oestreich earns American Star Excellence in Customer Experience Certification

By NewVoiceMedia
JustGiving, the world's leading online fundraising platform, has boosted customer service levels through deployment of an innovative telephony solution from leading cloud contact centre vendor NewVoiceMedia.

By NewVoiceMedia
Ukash, a leading online cash payment provider, has enhanced its customer experience and increased ROI, with innovative cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
NewVoiceMedia’s solutions, ContactWorld for Service and ContactWorld for Sales and Marketing, have helped SHL reach the final in three categories at the European Call Centre and Customer Service Awards.

By marcus evans
Building a cohesive, cross-channel customer experience is key

By NewVoiceMedia
Insurance claims management service Trinity Claims – part of TrinityM Limited – is achieving excellent levels of service helped by its new cloud contact centre technology from NewVoiceMedia.

By NewVoiceMedia
Magine AB, the Stockholm-based provider of live television services in the cloud, has established a new customer service operation using NewVoiceMedia’s cloud contact centre technology, ContactWorld for Service.

By The Now Factory
The Now Factory announced today the opening of its newest office in Seattle, Washington, the next step in their continuing growth in the North American market.

By NewVoiceMedia
BMJ has enhanced its customer service and inside sales business through deployment of innovative cloud contact centre solutions from NewVoiceMedia

OPTIMO, business optimisation software for Events, Venues and Global Sponsorship allows clients to design their event or venues with customisable layouts

By marcus evans
An Interview with Rob Maar, Assistant Vice President, Customer Care and

By Ellis Partners in Management Solutions
Breakout Session Friday, June 21, 2013 - San Diego Convention Center

By Speetra
With pulseM by Speetra, companies instantly hear what customers, employees think of them

By inviting the customer to give feedback, (not just sampling), a company is demonstrating its commitment to continuous service improvements. The best current vehicle for doing this is the real-time customer survey.

By Supportkids Services, Inc.
Clients benefit from new features, redesigned website, and social media engagement

By Supportkids Services, Inc.
Website features streamlined navigation, additional options, and access to more information

By St. Somewhere Marketing
Perry Ludy Follows His Award-Winning Business Management Book, “Profit Building: Cutting Costs Without Cutting People,” with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,”

By Xavier Solutions, Inc.
Instant at the point of experience customer surveys now attainable

Many organisations shy away from knowing exactly how their customers feel.  If you don’t capture this feedback, you’re missing out on weighing the most important asset in your company – your customer.

Andrew Franklin, Head of Experience Design at E.ON UK, joins Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By MCorp Consulting
Michael Hinshaw from MCorp Consulting will deliver two sessions on customer experience and innovation at SAP’s annual CRM conference.

Customer Management iQ conducted a survey to get a view of current trends and challenges in the utilities industry. The survey results showed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

Interview: Tips on Improving Customer Acquisition and Retention in the Utilities Sector

The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

Insight from: Tim Hughes of Welsh Water; Hugo Harding of EDF Energy; Madeleine Linden of Scottish Power; Bas Touw of Vattenfall; and Andrew Franklin of E.ON UK

Andrew Franklin, Head of Experience Design at E.ON UK, joins Helen Winsor of Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By GDS International
Newport Beach, NORTH AMERICA – February 7th, 2013: Sixty-five of North America’s customer experience executives will meet in April for workshops, panel discussions and working lunches at GDS International’s 3rd NG Customer Experience US summit.

By Infosys Limited
New generation banking solution drives customer growth and improves fee income

By Errol Allen Consulting
Errol Allen's new book Keys To Delivering Amazing Customer Service offers guidance on creating a balanced work culture conducive to the provision of amazing customer service.

By Satmetrix
atmetrix, the worldwide leader in customer experience software has launched the video Net Promoter in a Napkin that explain the concept easily.

By The Flying Dodo Ltd.
THE FLYING DODO has launched providing expertise in the science of happiness and brings this to life through sensory branding, emotional touchpoint management, and developing neuro-chemically primed communications.

By IQPC Exchange
Customer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP’s and Directors of Customer Experience and Customer Strategy.

By Clarabridge, Inc.
Clarabridge and Hypatia Research Group to Host a Free Webinar on Thursday, Nov. 8, at 1:00 p.m. ET

By Customer Relationship Metrics
Get an insider look into the factors that contribute to voice of the customer program failures. Millions are wasted each year by not being able to experience the full potential of leveraging customer insights. Get this free ebook and self assessment.

By Simple Marketing Now LLC
Bathroom Blogfest focuses on the customer experience through blog articles and social media content published over 5 days from 10/ 29 through 11/2, including a #KBTribechat Twitter chat on 10/31/12 focused on ‘Still Climbing Out’ after cancer.

By Altus Dynamics
Altus Dynamics announced today that it has been selected as a Finalist in two award categories; Microsoft Dynamics CRM Partner of the Year and Customer Experience Partner of the Year at the upcoming 2012 Microsoft Partner Network IMPACT Awards.

By Clarabridge, Inc.
Provides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs

By Clarabridge, Inc.
Clarabridge is Recognized for Helping Organizations Turn Customer Feedback and Sentiment Data into Actionable Insights

By Widen Enterprises, Inc.
Users of the Wisconsin Company's DAM Software From 67 Companies in 28 Vertical Markets Joined the Widen Team for Two Days of Digital Asset Management Learning, Networking and Skill-Building

By Clarabridge, Inc.
Intelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets.

By Infosys Limited
More than 15 Infosys sessions will highlight mobility, big data, customer experienceand other critical technology and business issues

By Questar
Questar will be exhibiting at the Retail Customer Experience Executive Summit held on August 6-8, 2012 in Chicago.

In this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience.

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