http://news.prlog.org/tag/customer-experience/customer experience - Latest News (Press Releases) - Read news before it's newsen-us3600 http://www.prlog.org/12156357-lincoln-riverstone-greystar-cortland-ellis-partners-lead-cx-session-at-2013-naa-conference.htmlBreakout Session Friday, June 21, 2013 - San Diego Convention Center http://www.prlog.org/12149366-the-missng-link-in-crm-and-market-research-the-actual-customer-experience.htmlBy inviting the customer to give feedback, (not just sampling), a company is demonstrating its commitment to continuous service improvements. The best current vehicle for doing this is the real-time customer survey. http://www.prlog.org/12129314-supportkids-services-launches-redesigned-website-to-offer-an-improved-user-experience.htmlWebsite features streamlined navigation, additional options, and access to more information http://www.prlog.org/12126742-author-throws-down-the-gauntlet-to-bring-back-great-customer-service.htmlPerry Ludy Follows His Award-Winning Business Management Book, “Profit Building: Cutting Costs Without Cutting People,” with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,” http://www.prlog.org/12101677-customer-feedback-is-valuable-if-you-handle-it-affectively.htmlMany organisations shy away from knowing exactly how their customers feel.  If you don’t capture this feedback, you’re missing out on weighing the most important asset in your company – your customer. http://www.prlog.org/12091868-mcorp-teaches-execs-to-improve-customer-experience-at-crm2013.htmlMichael Hinshaw from MCorp Consulting will deliver two sessions on customer experience and innovation at SAP’s annual CRM conference. http://www.prlog.org/12089170-current-trends-in-customer-experience-management-for-utilities-2013-industry-survey-report.htmlThe 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months. http://www.prlog.org/12075222-gds-international-raises-the-bar-again-for-north-americas-third-ng-customer-experience-summit.htmlNewport Beach, NORTH AMERICA – February 7th, 2013: Sixty-five of North America’s customer experience executives will meet in April for workshops, panel discussions and working lunches at GDS International’s 3rd NG Customer Experience US summit. http://www.prlog.org/12063290-uaes-rakbank-improves-customer-service-launches-new-products-with-infosys-finacle.htmlNew generation banking solution drives customer growth and improves fee income http://www.prlog.org/12044939-errol-allen-releases-new-book-keys-to-delivering-amazing-customer-service.htmlErrol Allen's new book Keys To Delivering Amazing Customer Service offers guidance on creating a balanced work culture conducive to the provision of amazing customer service. http://www.prlog.org/12032411-satmetrix-launches-net-promoter-in-napkin.htmlatmetrix, the worldwide leader in customer experience software has launched the video Net Promoter in a Napkin that explain the concept easily. http://www.prlog.org/12036413-michelle-collins-launches-the-flying-dodo.htmlTHE FLYING DODO has launched providing expertise in the science of happiness and brings this to life through sensory branding, emotional touchpoint management, and developing neuro-chemically primed communications. http://www.prlog.org/12019805-ceo-first-direct-confirmed-to-speak-at-customer-experience-exchange-for-financial-services.htmlCustomer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP’s and Directors of Customer Experience and Customer Strategy. http://www.prlog.org/12013087-webinar-the-most-important-things-marketers-need-to-know-social-analytics-intelligence-solutions.htmlClarabridge and Hypatia Research Group to Host a Free Webinar on Thursday, Nov. 8, at 1:00 p.m. ET http://www.prlog.org/12008836-free-25-customer-experience-voice-of-the-customer-mistakes-ebook-includes-self-assessment.htmlGet an insider look into the factors that contribute to voice of the customer program failures. Millions are wasted each year by not being able to experience the full potential of leveraging customer insights. Get this free ebook and self assessment. http://www.prlog.org/12006050-bathroom-blogfest-2012-highlights-customer-experience-with-focus-on-still-climbing-out.htmlBathroom Blogfest focuses on the customer experience through blog articles and social media content published over 5 days from 10/ 29 through 11/2, including a #KBTribechat Twitter chat on 10/31/12 focused on ‘Still Climbing Out’ after cancer. http://www.prlog.org/12005479-altus-dynamics-finalist-in-2-categories-at-the-10th-microsoft-partner-network-impact-awards.htmlAltus Dynamics announced today that it has been selected as a Finalist in two award categories; Microsoft Dynamics CRM Partner of the Year and Customer Experience Partner of the Year at the upcoming 2012 Microsoft Partner Network IMPACT Awards. http://www.prlog.org/12000837-allegiance-integrates-clarabridge-sentiment-and-text-analytics-into-voice-of-customer-platform.htmlProvides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs http://www.prlog.org/11999546-clarabridge-named-to-information-managements-40-vendors-were-watching-list.htmlClarabridge is Recognized for Helping Organizations Turn Customer Feedback and Sentiment Data into Actionable Insights http://www.prlog.org/11997724-widen-draws-100-users-for-inaugural-digital-asset-management-conference-in-madison.htmlUsers of the Wisconsin Company's DAM Software From 67 Companies in 28 Vertical Markets Joined the Widen Team for Two Days of Digital Asset Management Learning, Networking and Skill-Building http://www.prlog.org/11996142-intelligence-partner-becomes-clarabridge-reference-partner-for-the-spanish-and-brazilian-markets.htmlIntelligence Partner, a provider of consulting, implementation and development in the cloud, has partnered with Clarabridge, a leading provider of Customer Experience Management, to bring Clarabridge solutions to the Spanish and Brazilian markets. http://www.prlog.org/11986318-infosys-ceo-sd-shibulal-to-deliver-keynote-at-oracle-openworld-2012.htmlMore than 15 Infosys sessions will highlight mobility, big data, customer experienceand other critical technology and business issues http://www.prlog.org/11925526-questar-to-exhibit-at-the-retail-customer-experience-executive-summit.htmlQuestar will be exhibiting at the Retail Customer Experience Executive Summit held on August 6-8, 2012 in Chicago. http://www.prlog.org/11916884-are-the-wrong-people-driving-your-customer-experience-strategy.htmlIn this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience. http://www.prlog.org/11916319-virtuos-takes-three-pronged-approach-to-enhance-customer-experience.htmlRevolutionize customer experience with this remarkable Value Equation (Customer Experience = Acquisition + Retention + Efficiency) and give your business a complete makeover. http://www.prlog.org/11902737-leveraging-the-voice-of-the-customer-to-create-actionable-internal-strategies.htmlNew York, NY- IQPC is proud to announce its 8th Customer Feedback Week, taking place September 19 - 21, 2012, Boston, MA. Focusing on adapting to the opportunities and challenges of managing multiple platforms and increased access to feedback. http://www.prlog.org/11898203-winners-announced-for-the-2012-call-center-excellence-awards.htmlNew York, NY and Las Vegas, NV – Winners have been announced for IQPC’s annual Call Center Excellence Awards as a part of the 13th Annual Call Center Week, taking place June 4 – 8, 2012 at Caesars Palace in Las Vegas, NV. http://www.prlog.org/11883517-new-social-media-event-to-bring-speakers-from-top-brands-together-in-san-francisco.htmlNew York – Customer Management IQ is proud to present Customer Experience in Social Media Summit. The conference, taking place in San Francisco, boasts 3 workshops and over 14 major discussions complete with the latest social media best practices. http://www.prlog.org/11881455-how-do-you-function-at-your-best-when-life-is-giving-you-its-worst.htmlSometimes life just pounds you. Minutes after being chewed out, you’re expected to be back working. With infuriating frustrations at home, you’re expected to be kind to customers. How can you be at your best in times like this? http://www.prlog.org/11874504-executive-insights-martie-woods.htmlLoyalty 360 Interview with Martie Woods, Vice President and Chief Experience Officer - Deluxe Corporation http://www.prlog.org/11871833-biggest-gathering-of-call-center-professionals-attracts-fortune-500.htmlRunning in its magical 13th year, Call Center Week returns to Sin City, June 4-8 2012 at Caesar’s Palace and the attendee list is looking more like a roll call for the Fortune 500! http://www.prlog.org/11852257-content-management-world-australia-2012-conference.htmlThe "Content Management World Australia" conference organized by Terrapinn will take place in Melbourne on 30 Apr and 21 Nov 2012. http://www.prlog.org/11848096-top-50-technologist-joins-13th-annual-call-center-week-speaker-panel.htmlIQPC is proud to announce that Michael Kim, one of CIO magazine’s top 50 technologists of the decade, will join the keynote speaker panel for the 13th Annual Call Center Week, taking place June 4-8, 2012 at Caesars Palace in Las Vegas. http://www.prlog.org/11832990-pretium-solutions-partners-with-philips-consumer-lifestyle-to-boost-nps-customer-loyalty.htmlPretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers. http://www.prlog.org/11827314-kampyle-webinar-on-reducing-support-costs-while-enhancing-customer-experience.htmlSwisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight http://www.prlog.org/11821950-high-street-customer-feedback-increases-five-fold.htmlCustomer First Solutions have recorded a five-fold increase in customer feedback registering 6.8 million responses in 2011 alone. http://www.prlog.org/11816949-happyornot-customer-satisfaction-measurement-service-on-show-in-london.htmlHappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14. http://www.prlog.org/11814280-amberlight-is-awarded-intellect-business-professional-certification.htmlAmberlight Partners Ltd was this week awarded the Intellect Business Professional Certificate – a recognised marker of quality and professionalism. http://www.prlog.org/11812189-michigan-gmc-dealers-upgrade-lots-to-further-enhance-customer-experiences.htmlCustomers have always been in the forefront of General Motor’s vision to serve. Its new initiative to strengthen its customer experiences has begun across the U.S. as Michigan GMC dealers and thousands of others are upgrading their dealerships. http://www.prlog.org/11807130-catalyst-healthcare-research-releases-free-ebook-5-ways-to-drive-creativity-innovation-in-hc.htmlCatalyst Healthcare Research released a free eBook today to help hospital and health plan marketers save time and money when conducting qualitative research using online Bulletin Board Focus Groups. http://www.prlog.org/11795218-sword-ciboodle-maps-out-its-2012-global-events-schedule.htmlLeading CRM provider continues to help shape the market through scheduled appearances across three continents; joined by partners, market experts and peers http://www.prlog.org/11793441-differentiating-the-customer-experience-in-2012-workshop-by-onefish-twofish-and-customer-faithful.htmlEmployee engagement specialists from Onefish Twofish are joining forces with Customer Faithful, experts in designing the customer experience, to deliver a workshop on Differentiating the Customer Experience in 2012. http://www.prlog.org/11786650-current-crises-calls-for-smart-service-leadership-part-an-introduction-to-service-leadership.htmlNoventum's Service Leadership Course provides managers with a concise and integrated guide to successful service transformation. For more information view our website at the bottom of this page. http://www.prlog.org/11782655-managing-credit-and-collections-to-increase-customer-satisfaction.htmlInterview with Daniel Murray, Vice President of Customer Affairs at Philadelphia Gas Works http://www.prlog.org/11779539-clear-gap-between-customers-experience-and-ceos-perception-of-customers-experience.htmlMore than 70% of businesses surveyed by The Experts Bench believe their CEO would define their customers’ experiences as excellent or good. But according to stats quoted during The Experts Bench’s recent webinar, only 8% of customers would agree. http://www.prlog.org/11773037-focus-on-customer-experience-means-contact-centre-salaries-remain-strong-in-recession.htmlThe 2012 Salary Survey by the leading Call & Contact Centre Management recruitment agency, Cactus Search, has shown growth in the salaries of Management & Specialist staff in the sector to be above the national average. http://www.prlog.org/11772815-surfaces-2012-seminar-marketing-selling-to-women-flooring-consumers.htmlFlooring retailers will benefit from “Marketing & Selling to Flooring and Stone Power Consumers (aka Women!), a 1 hour seminar led by Christine B. Whittemore, Simple Marketing Now, at Surfaces 2012, with Nufloors Coquitlam as case study on 1/25/12. http://www.prlog.org/11769628-national-grid-building-the-right-culture-the-best-customer-contact.htmlMartin Neat, Head of Customer Contact at National Grid, joins Customer Management IQ to discuss Delivering the Best in Customer Contact: Creating the Right Culture. http://www.prlog.org/11718944-most-large-firms-lack-good-customer-experience-measurements-according-to-new-temkin-group-research.htmlMore Than 200 Large Companies Participated In Temkin Group’s Assessment Of How Companies Collect And Use Customer Experience Metrics http://www.prlog.org/11700974-egain-to-showcase-knowledge-powered-multichannel-customer-support-at-technology-services-world-2011.htmlKnowledge management pioneer to showcase next-generation solutions for improving customer service experience across phone, web, online forums, and social networks