customer feedback Latest News

London Heathrow Airport has taken on board the HappyOrNot customer satisfaction measurement service to assess and report on customer satisfaction levels at one of the world's busiest air transport hubs.

OwnersAsk is a replacement for the comment card. Customers can use their smart phone to leave business owners comments regarding their products and service.

Customer First Solutions have recorded a five-fold increase in customer feedback registering 6.8 million responses in 2011 alone.

HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

Questar is excited to announce that Joe Stanton, Vice President of Customer Experience Measurement, will be presenting at the Restaurant Leadership Conference innovation forum held March 28th in Scottsdale, Arizona.

Leading SaaS online feedback provider chosen from over 1000 technology companies

OneDesk announces the integration of product roadmapping and release management. OneDesk includes: social media monitoring, customer feedback management, innovation & ideas management, help desk, requirements management, and project management.

Celebration Media and Talk of the Town News announce the most recent recipients of their prestigious customer satisfaction award.

New offices will enable Sinclair Voicenet to strengthen its presence in the M62 corridor and increase market share throughout the Midlands and the North of England

Instant at the point of experience customer surveys now attainable

Many organisations shy away from knowing exactly how their customers feel.  If you don’t capture this feedback, you’re missing out on weighing the most important asset in your company – your customer.

For something that has always been true, it has become even more so in the last few years. The observable rise of what we call the “super empowered customer” has positively changed how businesses view their customer retention efforts.

inspiresport, a company that offers sports development tours to top class destinations worldwide, will shortly be integrating our Reviews and Ratings solution into their website...

London Heathrow Airport has taken on board the HappyOrNot customer satisfaction measurement service to assess and report on customer satisfaction levels at one of the world's busiest air transport hubs.

OwnersAsk is a replacement for the comment card. Customers can use their smart phone to leave business owners comments regarding their products and service.

Customer First Solutions have recorded a five-fold increase in customer feedback registering 6.8 million responses in 2011 alone.

HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

Questar is excited to announce that Joe Stanton, Vice President of Customer Experience Measurement, will be presenting at the Restaurant Leadership Conference innovation forum held March 28th in Scottsdale, Arizona.

Leading SaaS online feedback provider chosen from over 1000 technology companies

OneDesk announces the integration of product roadmapping and release management. OneDesk includes: social media monitoring, customer feedback management, innovation & ideas management, help desk, requirements management, and project management.

Businesses are being overwhelmed by the many different methods of gaining customer feedback and are developing weak service strategies as a result.

Brand Integrity, the experience management company, hires Stamatios Kanellakis as Senior Consultant. He will work with the company’s software team to guide further development of Potential Point 5.0, an experience management software solution.

Powerful contextual analysis engine will help analyse customer feedback comments. Innovative use of QR codes and SMS at Formula One British Grand Prix.

Celebration Media and Talk of the Town News announce the most recent recipients of their prestigious customer satisfaction award.

Banckle Collaborator newsletter for June 2011 pay major attention towards Banckle Marketplace Apps that will extend functionality from Banckle Apps to 3rd Party platforms such as WordPress, Shopify, Joomla, Drupal and Blogger etc.

Food Should Taste Good has implemented the i-Sight Case Management Solution to improve response times to customer feedback.

CMUS and Talk of the Town News, sponsors of the Talk of the Town Customer Satisfaction Awards that honor companies who excel in providing excellent customer satisfaction, receive feedback from customers who are proud of their award-winning status.

The American Marketing Association of NJ presents “Managing Your Reputation in a Social World” on making the most out of digital customer interactions. Led by Christine B. Whittemore, Simple Marketing Now LLC, it takes place 5/10/11 in Whippany.

Glory announces it has launched an innovative new micro site and interactive user forum dedicated to the banking and financial industries. The micro site link is www.gloryquality.com

Business Over Broadway announces the RAPID loyalty measurement approach, helping companies like Mob4Hire accelerate business growth by understanding three facets of customer loyalty: Retention, Advocacy and Purchasing.

MarketingProfs presents “Managing Your Reputation in a Social World”, an online seminar, led by Christine B. Whittemore, chief simplifier of Simple Marketing Now LLC, that takes place on 3/10/11 from 12pm to 1:30pm EST.

Enprecis, a leading provider of online customer insights to the global automotive industry, has appointed Vincent Dupray as General Manager in Europe. Dupray will lead operations in Europe and expand the company’s business globally.

Banckle Feedback Capture is a secure feedback collection tool to collect opinions, suggestions and ideas from customers. It supports i18n and many intuitive features like community building, topic rating, voting, graphical reporting and email alerts.

Senior Helpers’ client communication helps company maintain rampant growth despite economy

A New Breed Of Applications Called Customer Insight And Action (CIA) Platforms Help Automate Leading-Edge Voice Of The Customer Programs

Multi-Year contracts underpin second quarter success as Confirmit announces its 2010 second quarter results. Largest global provider for customer feedback sees double-digit revenue growth fueled by business from both new and existing customers.

Social Media Club North Jersey presents “I love you. I hate you. Customer Feedback in a Social World” to explore the dynamics of customer engagement via social media and social networks on 5/25/10 at Houlihan’s, Secaucus, NJ, from 8 to 10am.

The ecoVac™ offers efficient, eco-friendly windshield repair at a price to fit any budget.

BetaEasy is online customer feedback and beta management service launched to make beta stage of any product (website, module, desktop application, etc) easier

Company incorporates years of customer retention expertise into its software-as-a-service application

Voice broadcasting is the newly introduced concept that assists organization is relaying effective & pre-recorded messages to potential customers. This helps in saving precious time and the voice message.

With the development and advancement in the technology, the system of communication is seen in a new face today. And with this, text messages as a communication has gained huge popularity.

As the economy becomes tight and jobs are being cut, companies are beginning to re-focus. Research shows that companies that are focused on customer service during tougher economic times, are in a far better position when the economy turns around.

This trip was part of the "Customer Delight " program that GMI has come up with, where in clients can meet and interact with GMI teams once every quarter.

The film The Bucket List confronts the personal issue of mortality. Films like this can leave us asking ourselves difficult questions. SQM surveyed, 4000 North American adults and asked the question, "Would you want to know…”

IQPC Appoints Jennifer Miller as Group Sales Director of Shared Services, Service Management, Customer Management and Human Capital Divisions

New phone-based survey application helps contact centers to capture and leverage customer insights to improve operations

In an effort to further connect with their guests; Charter One Hotels & Resorts has added a Customer Comment Blog link to all of their hotel web sites.

Allegiance announces winners of first annual Allegiance Customer and Employee Loyalty Awards