customer loyalty Latest News

Questar, a leading survey research organization dedicated to helping restaurants and retailers drive sales through improved customer loyalty, will be exhibiting at the 2011 Restaurant Leadership Conference March 27-30 in Scottsdale, Arizona.

Telecoms IQ's Customer Loyalty and Profitability event will showcase 17 telecoms operator case studies on how to drive customer retention

MCorp Managing Director, Michael Hinshaw, to speak at SAP and SAPinsider’s annual CRM conference.

Recipients of Omega’s 2010 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

Business Over Broadway announces the RAPID loyalty measurement approach, helping companies like Mob4Hire accelerate business growth by understanding three facets of customer loyalty: Retention, Advocacy and Purchasing.

Introducing the MyChoice Loyalty Card For Business Owners, Consumers and Non-profits, this free seminar will present how the loyalty card, already available in 20 cities across the US, helps merchants, consumers and fundraisers.

Customer for Life Helps Lenders Improve Customer Retention, Reduce Cost per Funded Loan

On the Fifth Anniversary of Original Launch, Hero Points has Undergone Many Versions and Continues to be Retail Hero's Best Customer Loyalty Program for Microsoft Dynamics Retail Management System (RMS) and Dynamics POS 2009

New study shows challenge and importance of achieving customer love

As the fourth quarter of one of the most challenging years in the U.S. economy’s history draws to a close, business consultant Eva Jenkins urges companies that want to stay in business to focus on turning buyer satisfaction into buyer loyalty.

Eva Jenkins of V.I.P. Innovations, invites area colleagues to learn more about the difference between customer satisfaction and customer loyalty, and how each can impact business profitability.

A new wine club was launched today by the wine review site CabCritic in conjunction with the VinDrop team. Wine lovers now have a new way of finding the best values in the quest to obliterate bad wine.

Groundbreaking research promises to formulate an accurate profile of the personal and organizational dynamics of the CCO role -- the most exclusive member of the corporate C-Suite

Even during recessionary times, corporate hospitality sporting events, such as this year’s Breeders’ Cup, make for a casual means to speak with clients about future networking opportunities and business campaigns.

Business Over Broadway announces their survey on customer feedback programs best practices. Does the use of social media tools help companies better manage their customers and improve customer loyalty? Complete the survey and receive the free report.

Ludovic Houri appointed as Chief Operating Officer to lead global sales, product marketing and development and delivery teams

Southwest Florida air-conditioning and appliance sales and service leader Home-Tech donated $1,157 in the names of its July customers to the PACE Center for Girls as part of the company’s Charity of the Month program.

Executives from Lawson Software, Pacific Gas & Electric, SumTotal Systems and UniSource Energy/Tucson Electric Power are latest to join elite organization of C-level customer advocates

What's the best way to demonstrate your value to top customers? Deliver new ideas that make a significant contribution to their success with the help of an Idea Team.

The 2nd Annual Customer Retention, Satisfaction and Loyalty organized by i Group concluded on a high note at the Le Royal Méridien in Mumbai on the 6th August 2010.

Questar, a leading provider of survey research solutions and business insight, announced today their partnership with Clarabridge.

· Unabhängige Untersuchung zeigt Kundenerwartungen an Cross-Channel-Handel · Deutsche Konsumenten im europäischen Vergleich weniger anspruchsvoll

Ipsos MORI study, indicates that the ability to process orders on the spot, in store, is the foremost requirement for retailers in improving a consumers’ shopping experience when they are in a store.

Are you in a tailspin over a treasured customer who has suddenly behaved badly, putting your business relationship at risk? If so, resist the temptation to do nothing. Take these 5 action steps to get the relationship back on track.

More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.

Retaining small business customers when the economy improves requires business bankers and branch managers to focus on six critical areas, says Clarity Advantage.

RewardsNOW has received a capital infusion of $7.5 million, which it will use to enhance product development and expand operations for its customer loyalty marketing services.

Leading Incentives and motivation provider Love2reward have anounced a new generation of gift cards preceeding the paper based Love2shop Gift Voucher. The Love2shop and Love2choose Gift Cards can be used to reward employees and customers alike.

American Heart Association National Start! Walking Day Receives “Charity of the Month” Donation

Questar a recognized leader in human resources and customer survey measurement and consulting is pleased to announce Steve Mogg as Questar’s new Account Executive in the UK.

Gifts from Mark Loren and Norman Love give their special day a “storybook” ending

Non-profit organization selected as “Charity of the Month”

Contest for oldest receipt, surprise hidden treasures mark Fort Myers jeweler’s 25th year in business for customers, community

Non-profit organization selected as “Charity of the Month”

Senior management consulting, market research and competitive intelligence executives join OrgVitality.

Questar has launched a new website, blog and tagline.

Customers are now in control of the conversation. On December 9, 2009 at 10 am PST/1 pm EST, Loyalty 360 and Sanjay Dholakia, Chief Marketing Officer of Lithium Technologies, will partner to show companies how best to seize this opportunity.

LSA Global, the premier one-stop learning and consulting services firm, today announced the launch of its Customer Loyalty Practice.

Every business needs to save time and money while increasing revenue with affordable branding techniques. Here are 29 proven branding solutions for maximum profits from Seattle management consultant Terry Corbell.

Mobile coupons are becoming a necessary line of communication between businesses and their customers. With 85% of Americans going mobile and a 95% text message read rate, mobile marketing is a powerful tool to influence customers decisions.

Merchants and advertisers everywhere acknowledge that the low redemption rate of paper coupons is a waste of natural resources. This is why Mobile coupons, which have a higher redemption rate, is a more desirable and sustainable alternative.

X2 Computing is providing new touchscreen displays for the Waitrose Quick Check service that will be easier to use, enable advertising messages to be played and improve accessibility

Shop New Zealand’s customer reward programme MyDollaz has been given a new name. WebitCash, as it is now known, is a digital currency that customers earn as a reward for purchasing products on Shop New Zealand.

CompassVision is an affordable, automated system, that gathers ongoing feedback from clients and customers regarding their recent interactions with your company. Gathering this information provides more accurate and evidence based decision making.

Customer service and loyalty expert Kevin Stirtz has released an online tool that shows the financial impact of increasing (or decreasing) customer loyalty.

Business Over Broadway announces the Customer Feedback Programs Award. The award is designed to honor and recognize companies who demonstrate best practices in their customer feedback program. Nominations accepted through December 18, 2009.

Business Over Broadway announces Customer Feedback Programs Workshop to be held in Seattle on October 29, 2009. Attend this one-day workshop and learn how successful companies like Oracle and Akamai have designed their programs.

Challenging the NPS claims, Bob E. Hayes, Ph.D. publishes a new book, Beyond the Ultimate Question, showing that companies, to increase business growth, need to improve how they measure customer loyalty and structure their customer feedback program.

Odenza Marketing Group Inc. is pleased to announce that the company has acquired DealerMiles LLC, provider of airline miles rewards based out of Denver, Colorado.

Is customer experience relevant right now? Budgets are spread thin and price is all that matters now, right? Wrong!