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customer management Press Releases

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By Intense Tech. LTD
Intense Technologies now has a completely redesigned web presence through its enhanced corporate website – www.intense.in and www.in10stech.com

By Widen Enterprises
Widen’s Net Promoter Score jumps from 33% to 69%, overall satisfaction with service experience and product performance reach 94.8% and 91.8% respectively. CEO asks digital asset management industry to match transparency

By DJS Research Ltd
Market research carried out by DJS Research Ltd on behalf of Echo Managed Services has highlighted the different methods water companies use to manage customer relationships.

By The Write CRM
New business and website, The Write Customer Relationship Management Software, makes it easy for writers to keep track of important contact info and projects.

By LatentView
Leading Data Analytics Player Opens 40,000 Sq. Ft. Office Space; Looks to Hire 500 People by 2014

By Hypatia Research Group
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

By IQPC
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

By Hypatia Research Group
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

By A.Net Solutions Inc.
DataByDesign Tracking Solutions™ is fully web-based and can be configured for correspondence, case and document management; customer relationship management, workflow processing, etc.. The application also easily supports multilingual environments.

By LogNet Systems
Multi-service solution unifies electricity, water, heating and municipal services for efficient revenue generation and customer service

By IQPC - Helen Winsor
Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.

By Hypatia Research
BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.

All Press Releases

By Summit Planners Technology Pte Ltd
The CRM software of Summit Planners Technology has revolutionized the way businesses fulfill their customer’s needs & wants in a prompt manner.

By Intense Tech. LTD
Intense Technologies now has a completely redesigned web presence through its enhanced corporate website – www.intense.in and www.in10stech.com

By Widen Enterprises
Widen’s Net Promoter Score jumps from 33% to 69%, overall satisfaction with service experience and product performance reach 94.8% and 91.8% respectively. CEO asks digital asset management industry to match transparency

By DJS Research Ltd
Market research carried out by DJS Research Ltd on behalf of Echo Managed Services has highlighted the different methods water companies use to manage customer relationships.

By The Write CRM
New business and website, The Write Customer Relationship Management Software, makes it easy for writers to keep track of important contact info and projects.

By LatentView
Leading Data Analytics Player Opens 40,000 Sq. Ft. Office Space; Looks to Hire 500 People by 2014

By Hypatia Research Group
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By IQPC
Customer Management iQ conducted a survey to get a view of current trends and challenges in the utilities industry. The survey results showed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

By IQPC
Interview: Tips on Improving Customer Acquisition and Retention in the Utilities Sector

By IQPC
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.

By IQPC
Insight from: Tim Hughes of Welsh Water; Hugo Harding of EDF Energy; Madeleine Linden of Scottish Power; Bas Touw of Vattenfall; and Andrew Franklin of E.ON UK

By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Helen Winsor of Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.

By Hypatia Research Group
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

By LogNet Systems
Billing solution enhances RoutIT’s revenue sharing business model with partners

By A.Net Solutions Inc.
DataByDesign Tracking Solutions™ is fully web-based and can be configured for correspondence, case and document management; customer relationship management, workflow processing, etc.. The application also easily supports multilingual environments.

By LogNet Systems
Multi-service solution unifies electricity, water, heating and municipal services for efficient revenue generation and customer service

By IQPC
In this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience.

By IQPC
Rob Gardner, Co-Chief Executive & Founder of Redington,has encountered phenomenal success opportunities for financial businesses in social. He discusses why customer management professionals in the industry need to seize them.

By LogNet Systems
LogNet Systems is recognized for its multiple service value proposition in an IDC MarketScape report on customer care and billing solutions in the energy market

By Hypatia Research
Vendor Product Capability MatrixTM & GalaxyTM Reports from "Leveraging Content to Increase Customer Engagement" Series Now Available

By IQPC - Helen Winsor
Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.

By IQPC
Interview by Helen Winsor, Customer Management Exchange David Boyle, Senior Vice President Consumer Insight at EMI Music, discusses how Consumer Insight and Analytics is being used at EMI Music

By Hypatia Research
BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.

By IQPC - Helen Winsor
Interview by Helen Winsor, Customer Management Exchange Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss eco-system mapping and customer touch-points.

By SoftPressRelease
Managing weight and physical space is difficult and time consuming; an update to iMagic Inventory, a software system for managing inventory, simplifies the process.

By Your Small Business Coach
A "must have" guide for every business owner and employee working in customer service.

By IQPC
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery

By LogNet Systems
LogNet Systems to deploy a multiple play solution for mobile operator to expand its mobile, fixed line and Internet business

By IQPC
Curtis Hill, Vice-President of Technical Support for Customer Assurance at Cisco, joins Customer Management Exchange ahead of the Executive Customer Contact Exchange to discuss building customer service DNA.

By Michele Westergaard
Interview with Daniel Murray, Vice President of Customer Affairs at Philadelphia Gas Works

By IQPC
Martin Neat, Head of Customer Contact at National Grid, joins Customer Management IQ to discuss Delivering the Best in Customer Contact: Creating the Right Culture.

By IQPC
In recent times, customer experience management (CEM) has undergone a series of massive transformations as companies increasingly recognise that there is more to satisfaction than simply providing a good product or service.

By Ken Kupchyk
Stonefield Software Inc. today announced the Stonefield Query Version 4.1 for Sage ACT! Add-On for the new Sage ACT! 2012 contact and customer manager from Sage North America.

By Dhariana Lozano
CMIQ brings the success of Social Media for Customer Management Summit and 2nd Social Media for Customer Management Summit to life in our 1st LIVE Social CRM Event.

By Helen Winsor
John Hinder, Head of Digital Experience, Business Transformation, at Scottish Life, joins Customer Management IQ to discuss how to get the best out of Customer Experience Management within banks and financial services

By Helen Winsor
Ian Ormerod, Head of Customer Experience at AXA, joins Customer Management IQ to discuss Customer Experience Management within Banks and Financial Services.

By LogNet Systems
Company opens regional office and sees growth opportunities throughout Asia-Pacific

By Helen Winsor
As marketers increasingly migrate to social media platforms in their quest for a more personal and incisive dialogue with consumer audiences, the promotional landscape of the online environment continues to evolve.

By Telecoms IQ
Telefónica O2, Orange FT Group, Telenor & Vodafone to explore how to drive customer-centricity and measure customer experience at CEM in Telecoms

By LogNet Systems
LogNet Systems to support one of the first fully integrated multiple service environments in the utilities industry

By IQPC
Ian Ormerod, Head of Customer Experience at AXA, joins Customer Management IQ to discuss Customer Experience Management within Banks and Financial Services.

By IQPC
CMIQ presents the Call Center Success Summit 2011. This free online customer management event is an unveiling of actionable strategies for achieving the desired success, efficiency, revenue and CRM benefits from your customer management team.

By LogNet Systems
LogNet Systems Extends Online Customer Self Care Solution for the Leading Toll Road Operator in Israel

By Hypatia Research, LLC
19% of Companies Expect Social Initiatives to Increase Sales

By IQPC
In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service.

By IQPC
The challenge of retaining players and driving down churn rates is common across the online gaming industry.

By IQPC
Michael Braga, Founder of the Motive Marketing Services Company, joins Customer Management IQ to discuss how to embed a true player-centric focus into your online gaming organisation.

By IQPC
Chris Wesson, Founder of Little Star Media, joins Customer Management IQ to discuss the role of affiliates to boost customer retention in online gaming.

By LogNet Systems
LogNet Systems recognized for its innovative approach to customer management and billing solutions in multiple service environments



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