customer service Latest News

Dallas, TX, 12th March 2013 – XMPro, named Gartner Cool Vendor for Business Process Management 2012*, today announced their participation as a sponsor at the Gartner Business Process Management (BPM) Summit, to be held this year in National Harbor,...

Balancing the delivery of a multi-channel customer experience strategy and meeting the needs of shareholders is becoming increasingly difficult in today’s volatile economy, yet is a necessity for any business that wants to stay ahead in this...

Now most people don't know that besides being passionate about all things customer service, I'm also a photographer.

A brief look into how you can make the best out of a negative review about your business.

The company signs a £1.8m five-year agreement to make use of true cloud services across its customer experience operation.

The Canine Club and Spa Wins Talk of the Town Customer Satisfaction Award for the Third Straight Year

10 months of work result in simpler and faster LiveChat product. Amazing customer service comes more easily and naturally.

Moving and storage company to fill open positions throughout 2013

Virgin Games improves customer service with address validation from Postcode Anywhere

When it comes to the price of customer service every company must determine the best way to show their customers how much they are appreciated at every opportunity they can.

Showcase Participation Will Enable Us To Introduce Our Latest Innovations In Queuing Management Solutions

Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.

ContactWorld for Salesforce helps SHL reach final at UK Customer Satisfaction Awards

Each year, Speakers Platform recognizes five speakers, within ten popular topic areas, based on: expertise, professionalism, presentation skills, original contribution to the field and public votes cast at the Speaking.com Web site.

24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution

Fast and accurate customer service depends on the rapid and accurate capture of customer information. Businesses see significant budgetary waste due to inaccurate customer data and loss of business credibility and customer loyalty.

Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

Sunrise’s Customer Service Management solution provides centralised, efficient support for 6,000 customers in Bluebell’s fast-moving unified communications market

Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.

Matthew A. Dolman Esq. issued a statement to all media in the Greater Tampa Bay area on February 1, 2013 announcing the launch of a new website devoted to the subject of motorcycle law.

Celebration Media and Talk of the Town News get research underway to determine the 2013 winners of the CMUS Talk of the Town Customer Satisfaction Award.

overstockArt.com Joins a Prestigious List of Leading Web Retailers to be Awarded with the Rare STELLAService ELITE Seal

ShopVisible, the leader in agile commerce solutions, today announced it has been named a finalist selected from among more than 1,100 entries in the seventh annual Stevie® Awards for Sales & Customer Service.

Bailey's Renew-o-vators Cleaning Service was recently awarded Talk of the Town's 2013 Excellence in Customer Service Award. This award is based on customer feedback, BBB profile and on-line research about the company.

Talk of the Town News and Celebration Media U.S. announced the 10 most recent winners of their prestigious Talk of the Town Customer Satisfaction Award.

Leading provider of cloud solutions selects Sunrise Software’s Sostenuto Service Desk solution to support customers across Europe

Cloud-based contact centre spans three countries and supports the company’s busy ground handling department

XMPro to participate as a sponsor at the Gartner Business Process Management Summit in London, 13 – 14 March, 2013.

Kalamazoo, Michigan Smashburger Team is named as a finalist in the Celebrated Service Awards

Customer Service is the fourth and final book in Jay Goldberg’s new work readiness training program. The program and books are written from the employer’s perspective and were made for classroom and on the job training.

CustomerCount℠ Online System Employed as Comprehensive Tracking Vehicle

The kickoff event will take place at the Harrisburg Hilton on January 19, 2013. Murphy will be speaking primarily about his latest book 'The How Of Wow: Secrets To World Class Service'

Scott Fischer Enterprises recognized by leading industry publication, "Powersports Business", in their inaugural “Power 15” listing. Honorees represent dealerships that provide outstanding customer experience and service.

New article published by UK Service Management company claims a holistic approach to culture and technology is the solution to avoiding poor customer service and boosting revenues

Hospitality is tough, it is vital to look at news ways of doing things to survive. Here Pete Garraway looks at just one issue.

T-Mobile to move its technology and customer service functions to the cloud

Total orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year

Toyota Financial Services has been working with Hemsley Fraser to train all its customer-facing staff to ensure they deliver clear and consistent messages when dealing with customers.

The Community Education Program at Jupiter High School has partnered with DTR Inc. CEO, Jay Goldberg, to bring work readiness and customer service training to Palm Beach County.

All About Business St. Louis has entered to win Small Business Monthly’s Best Customer Service Award. This award would solidify AAB’s mission to provide excellent service and outstanding work to all their clients.

Kary Movers' staff reflect upon this special year of expansion & growth it is also a time for staff to remember the great things we did this year. As a team & as a company. It is with great expectation that other companies will follow to help others.

‘Tis the season to be jolly, and as one of the busiest shopping periods of the year has arrived, it’s time for every online retail business to start harnessing its full potential.

Leading provider of technology solutions to critical emergency services agencies deploys Sunrise’s Sostenuto solution for its Service Desk

With the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications

NPS is a growing methodology for measuring the satisfaction of your customers, by assessing their likelihood to recommend through a simple graded question: 'Based on your experience how likely would you be to recommend to family or friends'

Errol Allen's new book Keys To Delivering Amazing Customer Service offers guidance on creating a balanced work culture conducive to the provision of amazing customer service.

Connect combines three major new enhancements – the inclusion of social media functionality, superior integration capabilities and a powerful administration tool

In 2013 Enjenta will release pioneering updates to Jemini, its social media customer support solution. Mike Bromilow will join Enjenta as Director of Sales and will hold a pivotal role in generating Enterprise Sales.

DeliveryMaxx will help Monroeville Dodge communicate with their customers to assure the most pleasant buying experience in the Pittsburgh area.

Upcoming Flowfinity Actions 7.0 delivers productivity apps for the security guard industry