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| customer support Latest News+ XML/RSSBy GaiaX Asia Corp GaiaX Asia Corp, lead provider of customer support for Android and iPhone game developers in Japan, announces that along with Chinese, Korean, Spanish, French, German and Italian, they now provide email-based customer support for Portuguese as well. By Enjenta In 2013 Enjenta will release pioneering updates to Jemini, its social media customer support solution. Mike Bromilow will join Enjenta as Director of Sales and will hold a pivotal role in generating Enterprise Sales. By GaiaX Asia Corp GaiaX Asia Corp, the leading provider of customer support services for Android and iPhone game developers in Japan, expands its service by supporting the Top 4 European Languages: Spanish, French, German and Italian. By SEO4k In order to better serve its South African customers, SEO4k is opening a brand new customer support centre in Randburg, Johannesburg. By TMR Multimedia Major upgrade just released by the only BPM company able to guarantee success. By Interactive Intelligence Inc. Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa All Press ReleasesBy Interactive Intelligence Inc. “The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications By Soffront Software, Inc. Fremont, California, - Soffront Software Inc., the mid-market CRM leader, today announced that Silicon Creations has selected Soffront’s Enterprise CRM to manage rapid business growth. By GaiaX Asia Corp GaiaX Asia Corp, the leading provider of customer support for Android and iPhone games and apps, now provides e-mail based customer support in 26 different languages. By GaiaX Asia Corp GaiaX Asia Corp, lead provider of customer support for Android and iPhone game developers in Japan, announces that along with Chinese, Korean, Spanish, French, German and Italian, they now provide email-based customer support for Portuguese as well. By Enjenta In 2013 Enjenta will release pioneering updates to Jemini, its social media customer support solution. Mike Bromilow will join Enjenta as Director of Sales and will hold a pivotal role in generating Enterprise Sales. By GaiaX Asia Corp GaiaX Asia Corp, the leading provider of customer support services for Android and iPhone game developers in Japan, expands its service by supporting the Top 4 European Languages: Spanish, French, German and Italian. By SEO4k In order to better serve its South African customers, SEO4k is opening a brand new customer support centre in Randburg, Johannesburg. By Pole To Win European Women in Games Hall of Fame recognizes Ann Hurley as this year’s Top women achiever in the games industry By AnswerFirst Answering Service AnswerFirst Communications, an international telephone answering service, is providing customer support via their Facebook and Twitter accounts. By SmartFile New customer service program helps businesses use SmartFile. By Global Product Management Talk Robert D. La Gesse, Chief Disruption Officer, Rackspace, Discusses The Crucial Necessity Of Knowing Your Customer And Understanding How To Address Everything From A Crisis To The Everyday Question Quickly And Effectively By TMR Multimedia Major upgrade just released by the only BPM company able to guarantee success. By Margaret Kessler EnterpriseWizard’s award-winning software comes with industry’s only money-back guarantee By Interactive Intelligence Inc. Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa By CommVault Systems New Hub to Further Enhance Quality of Customer Support Experience Across EMEA By Keno Kozie Keno Kozie Associates, a leading provider of information technology design, service and support to law firms and legal departments, announces it has been named in ILTA’s 2011 Technology Purchasing Survey for its exceptional customer support. By VinSolutions.com VinSolutions utilizes Salesforce.com technology to provide a collaborative customer experience from a single source. By Ashok Kartham RIDE-a-WAY, provider of automotive modular service contracts in Belgium and the Netherlands, has selected the 4CS iWarranty solution to manage their contracts and claims processes. By LiveChatInc Multi-platform mobile support lets ecommerce sales and support teams keep tabs on and assist website visitors on the go By Drishti Soft Solutions Ameyo becomes the technology behind efficient customer service of Metglobal Philippines. By Hit Rate Solutions Hit Rate Solutions, a call center outsourcing company, seeks to expand its inbound services customer base. By Print Audit® Newly appointed VP of Sales, Rob Thiessen, plans to further Print Audit’s commitment to its dealers and customers. By PATLive PATLive announces the release of its Customer Forum. This forum allows clients the ability to interact about PATLive services. Our clients will be able to share tips and tricks, ask our experts advice on features, get company news, and so much more. By Wild Griffin Media Our ready solutions enable small and medium enterprises to gain money from their websites and online activities. The online presence in the ever expanding global network allows companies and individuals alike to take advantage of the World Wide Web. By kalai Mioot Chat Software aims to offer better communication with customers and bring maximum number of potential leads to the company. By Ferris Stith 20 year old employee creates and builds site from start to finish. By Customer1 Customer1 announces the results of its customer service and support solution in Specialty Merchandise Corporation's contact center. Customer1 drove agent productivity, increased revenues, and reduced agent turnover. By Banckle Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and supports many important features; canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visitors tracking & analytics. Generation Direct, Inc. announced today that their operations were acquired by The First Group, Inc. By Generation Direct Omaha, NE – July, 2010 – The First Group SD, LLC (“TFG”), a wholly owned subsidiary of The First Group, Inc., have acquired the operations of Generation Direct, Inc., a North American provider of contact center solutions. The First Group, Inc. announced today that it has acquired the operations of Generation Direct, Inc. By The First Group, Inc. Omaha, NE-The First Group SD, LLC (“TFG”), a wholly owned subsidiary of The First Group, Inc., announced today that it has acquired the operations of Generation Direct, Inc. (“GDI”), a North American provider of contact center solutions. By Motif, Inc. The cost-to-revenue framework moves retailers away from the current siloed approach and integrates the sales-marketing-service functions. It leverages support and web analytics to enhance revenues without incurring extra cost. By Magellan Solutions Want a highly effective loyalty-inducing customer service? Start equipping your agents with the right skills. By PhaseWare, Inc. Hoyt Mann presented "7 Habits of Highly Effective Customer Support Organizations" to the DFW Chapter of the ASEE By PhaseWare, Inc. Jeff Zimmel brings his expertise to PhaseWare. By Zoho • jQuery is the first open source project to take advantage of the Zoho Discussions offer • The free offer has no expiration date and service will be tailored to each project’s needs By Answer Center America In addition to unsurpassed comfort, American Mattress is now offering multiple lines of customer support to ease concerns, assist with order taking, and lead to a better night’s sleep. By Motif, Inc. Alibris, one of the Customer Support services clients of Motif, lists Motif in its Premium Business Partners list and recognizes Motif’s contribution to its business. By Vanita Khushalani Motif, Inc. announced the launch of a new delivery center in Costa Rica, in lines with its growth strategy, risk mitigation plan for its customers and for providing additional capabilities to its customers. By SecurityCoverage, Inc. Building on its EDGE Partner Portal and outstanding customer service, SecurityCoverage today announced the next version of its web-based administration for ISP Support Services and competitive upgrade offer. By Harriet Diener for TeamSupport.com TeamSupport.com has successfully deployed its popular integrated SaaS based customer service, product management, and bug tracking system to more than 110 Associated Third Party Administrators' support center specialists. By Corinna Staedel Hiogi, the knowledge community that provides individual answers, today launched a new software-as-a-service product in order to meet the increasing demand for community solutions designed to improve customer services through new support channels. By Ashley Alfred Ashok Leyland, the flagship brand of Hinduja Group, is in the transport solutions industry for over 5 decades, offering a world-class range of trucks, buses and engines. By Motif, Inc. Motif’s management expert and advisor to the board, Robert Kaplan, shares his thoughts on leveraging Autonomics, a discipline that drives better customer experience. By Lebogang Sekgobela Introducing Eyerys (pronounced Iris): is a revolutionary automated feedback tool that allows you to receive customer feedback on your contact centre immediately. Knowing what your customers think of your service when they are still emotional about. By thebpoexperts.com ‘Just like your office’ service is very much appreciated by their clients. They offer their employee with complete infrastructure and other client specific requirements just like any client will have in his or her own office. By PhaseWare, Inc. PhaseWare releases Tracker OnDemand, web-based customer service and support software. By Motif, Inc. Motif, Inc., a global Business Process Outsourcing company is participating in Online Retailer Expo & Conference event at Sydney, Australia, on August 18-19, 2009. By Get Satisfaction Get Satisfaction Customer Communities Provide Cost-effective Support for Long Tail and SMB Strategies, Startups, and Free Products and Services By Get Satisfaction Yola Shares Some of the First Business Results for Customer Support Community— Fewer Issues, Lower Cost, Higher Satisfaction By Web-Site-Scripts.com Web-Site-Scripts.com, the global leader in knowledge management systems and FAQ software, presented today the release of professional FAQ software – KnowledgeBase Manager Pro 5.1 | ||||||||||||||||||||||
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