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Double customer conversions, retention, loyalty involvement, margins and more.

Today, selected Starbucks chains around the United Kingdom will introduce a £1 reusable cup, allowing customers to do their bit to lower their carbon footprint, as well as saving customers money every time they purchase items in Starbucks.

SmartVoice ViewPoint captures the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock

In the face of financially challenging times, all operators in North America are having to justify their CEM investments as a “must-have” rather than “nice-to-have”.

KJE INC.’s newly launched Business-In-A-Bucket is a starter kit to help youth gain a sense of responsibility and keep them off of the streets.

Safe Activation Service 3 expands software activation services to integrated order processing, event driven actions, daily account backups, advanced licensing features, vendor branding and added customization features.

This report identifies how organisations can devise the optimal set of customer metrics to serve the needs of the entire organisation and truly enable customer-centricity and value creation.

Maplecrest Ford Lincoln of Union, NJ hires Brand and Business Transformation Expert to Revitalize Lincoln Image and Enhance Consumer Experience

March 2012, Kyiv, Ukraine:IBcontacts successfully launched the new service for Ukrainian and CIS companies – training sessions on attracting short-term finance.

Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.

Boston and New York City Salons to show clients their appreciation by offering select services at 50% off April 1 – 7, 2012.

CSS, Inc. of Charlotte NC just completed its 400th survey for international media consulting firm NRS Media. Having conducted surveys in North America, South America, and the UK, CSS has provided web/phone research services in multiple languages.

New White Paper to be presented at Engagement Expo 2011; Explores Relationship Between Customer Engagement and Customer Loyalty

A Practical Method for Stakeholder Engagement and Lessons Learned from the Process.

Learn the details of the Philadelphia Insurance Companies Voice of the Customer program.

Relevancy, Intimacy and Providing 'What the Customer Wants to Know'...

Consumers are bombarded with advertising messages from hundreds of companies a day, some marketing experts believe we are living a technological age where personal branding is vital for your business’s success.

Customer service managers share their techniques for low-cost in-house training.

The more you know about "touch points" in the customer experience, and the more your employees can take ownership of them, the more likely they will contribute to an overall positive experience for your customers.

Double customer conversions, retention, loyalty involvement, margins and more.

Today, selected Starbucks chains around the United Kingdom will introduce a £1 reusable cup, allowing customers to do their bit to lower their carbon footprint, as well as saving customers money every time they purchase items in Starbucks.

Brands can achieve far more valuable insights from focus group research if they leverage factors which differentiate them from their competitors to give participants a “money can’t buy” experience.

When you think about the word Business or Sale what comes to mind? Together, lets try to explore the true meaning of Business or Sale and see if we can simplify this world.

The list of technologies that could offer customer service and call centers significant benefits is daunting. So daunting, in fact, that service managers might be tempted to throw up their hands.

It's no secret that creating a positive customer experience fosters customer loyalty.

Publishing service standards and sharing them with customers and coworkers ensures that all efforts are aligned.

SmartVoice ViewPoint captures the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock

There are books on management techniques, employee empowerment and engagement,recognition and rewards, dealing with disruptive behavior, service language, maintaining a work/life balance, and a variety of other topics.

In the New Year, managers will be confronted with increasing demands for immediacy, integration, and self-service.

PACE™ Leadership Model develop capabilities for employee engagement and customer centricity to achieve exceptional performance

Three Customer Service Managers share their techniques for high-impact, low-cost rewards.

Providing reps those experiences can lead to better service.

Arshiya International today announced that they have adopted Acidaes Solution’s CRMnext product to improve efficiencies and power their growth plans.

For Jen and Blake Cousins, buying Northern Printworx has been a great opportunity for them to make a difference in the city.

Surveys should be forward not backward looking says industry expert in the November issue of "Customer Service Newsletter."

A four-step approach to building trust in employee-employer relationships.

The first step in the transition to a one-call resolution experience finding a technology tool that would merge data from all of the Hershey resort components and allow Hershey agents to book all aspects of the guest experience.

Engaged employees lead to higher customer spending New research summary examines dramatic impact on growth

More and more, customer service departments are making use of low-cost and non-cash rewards and recognition as a way to motivate their agents, build a sense of community, and reduce turnover

Survey participants report on salaries, incentives, incentives, and recognition for entry-level customer service reps through managers.

75 percent of the companies participating in the "Customer Service Newsletter's Salary and Incentives Survey" report that they have some kind of Customer Service Week celebration to recognize and motivate their frontline staff.

In the customer service department and call center, exit interview data can be used to identify training needs, address recruitment issues, and highlight bright spots.

In the July issue of "Customer Service Newsletter author and coach Renee Evenson recommends five steps for encouraging team think. It all starts, she says, with establishing a team identity.

In the face of financially challenging times, all operators in North America are having to justify their CEM investments as a “must-have” rather than “nice-to-have”.

‘Sage Customer Day’ provides users with better insight on company’s updated range of products

KJE INC.’s newly launched Business-In-A-Bucket is a starter kit to help youth gain a sense of responsibility and keep them off of the streets.

The June issue of "Customer Service Newsletter" answers the question, "What's the best way to introduce a recognition program into my service department."

New “Shop Local/Buy Local” marketing group helps Mom & Pop shops build greater customer loyalty by offering real-time access to customer feedback.

At service leader Square Trade, improving reps' attitudes toward customers, improves service quality. CEO, Steve Abernathy explians how he did it.

Safe Activation Service 3 expands software activation services to integrated order processing, event driven actions, daily account backups, advanced licensing features, vendor branding and added customization features.

This report identifies how organisations can devise the optimal set of customer metrics to serve the needs of the entire organisation and truly enable customer-centricity and value creation.

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R explains and demonstrates, via the accompanying open-source software, how advanced analytical tools can address various business problems.

The May issue of "Customer Service Newsletter" includes an exclusive interview with Lori Schmidt of Pitney Bowes. She provides a wealth of information on the company's speech analytics program including its "Tell Me Why" functionality.

In the April issue of "Customer Service Newsletter," John Tschohl says that "empowering customer service employees to act as customer advocates, especially when things go wrong, can help build relationships with customers and save a company money."

Freemunky is a brand networking portal, pioneer of its kind and with freemunky you can instantly create an informative social space for your brand and plus it's free and always will be.

Special Finance Group celebrated record-breaking months in February and March after funding over $1.5 million and $2.2 million in auto loans.

Maplecrest Ford Lincoln of Union, NJ hires Brand and Business Transformation Expert to Revitalize Lincoln Image and Enhance Consumer Experience

OnStar's 2,000 service advisors in four call centers in North America have to be ready to respond quickly to everything from navigation requests to evacuation situations to medical emergencies. Outsourced call centers make it all possible.

March 2012, Kyiv, Ukraine:IBcontacts successfully launched the new service for Ukrainian and CIS companies – training sessions on attracting short-term finance.

Lennox Hill upgrades the Customer Complaints module in isoTracker, its hosted Quality Management System software. The upgrade provides an enterprise potential to the Complaints module with greater flexibility, additional features and improved reports

SMi's Smart Water Systems conference brings utilities and regulatory bodies to give an international perspective on the impact of automation, GIS and smart water grids which will demonstrate how to sustain provision competitively as demand increases.

In order to excel at what is most important to customers, let the unimportant go says an article in the March issue of "Customer Service Newsletter."

Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.

Interview by Helen Winsor, Customer Management Exchange David Boyle, Senior Vice President Consumer Insight at EMI Music, discusses how Consumer Insight and Analytics is being used at EMI Music