customer News

Gases and welding distributors can benefit from customer complaints.

A recent study suggests that growth in the use and power of social media will spark career opportunities for customer service professionals.

Organizations around the globe celebrate Customer Service Week during the first full week in October. View a dozen of the best Customer Service Week celebration videos.

Crain’s Cleveland Business’ Women of Note Honors Northeast Ohio's Outstanding Female Business Leaders

Broadband services provider uses "cycles of service" to identify customer moments of truth and shave minutes off average handle time. The result: more satisfied customers.

Organizations around the globe will be Celebrating Customer Service Week in October. A new online guided tour shows how to get the most value from the CSWeek.com website.

As companies seek innovative ways to improve customer service efficiency and boost player confidence, player retention strategies are taking on increasingly important roles in boosting player lifetime values.

Many employees start their careers in customer support. There are entry-level positions available, and it's a great opportunity to work with customers, become proficient with the company's product line and learn how departments interact.

This article provides step-by-step instructions showing how to define sort attributes and how to use them accordingly. Also included is a sample of how to fill the attribute values when implementing Business Add-In, which can be modified for your use

Today, Lisa O'Connor, Regional Manager for Ford Motor Company was in Waldorf to present Waldorf Ford with the prestigious Triple Crown Award. This is the 5th year that Waldorf Ford has won this award.

The UK’s leading walking and cycling holiday provider, Headwater, has been rated the number one travel company for its customer service after completing an independent assessment by Investor in Customers (IIC).

X-cite by Alghanim Electronics wins 'Super Retailer of the year -2011' award on 12th June in UAE held by CPI and Reseller Middle East.

You don't have to deliver extraordinary service. You simply have to be consistent in delivering better than average service.

Company Offers Merchants the Most Robust, Simple, Economical and Easy Marketing and E-Commerce Platform For Mobile Phones

Preparing for the Next Decade of Customer Interaction

Advanced Solutions hires Cleveland-based business development manager who will help expand the company’s market reach in the Northwest Ohio territory.

Improving Customer Experience Top Priority to Drive Growth for Businesses

Two full-time employees manage Constant Contact's social media support and add value for customers.

Overhaul Exemplifies Customer Commitment. New web design features ease of use and customer service.

The entity, attached to the Health Department of Aragon, has been provided with Quiterian's services because of the BI platform’s analytical capability on unlimited volumes of data and in order to obtain valuable information instantly and securely.

Ashcourt Rowan – the wealth management firm of Syndicate Asset Management Plc – is leading the industry in terms of client satisfaction based on a comparison of two recent independent surveys.

Ian Ormerod, Head of Customer Experience at AXA, joins Customer Management IQ to discuss Customer Experience Management within Banks and Financial Services.

Panel Selected Top Solutions for Customer-Centricity and Sustainability

Latest CRT contract extensions demonstrate there is a strong appetite among organisations to tap into public opinion and thinking

Dr. Russ Buss describes the dimension of "Optimistic Timing" which is a key part of his "Selling With Attitude: The Moment to Moment Optimism Sales Advantage" program. He describes five components and five stages of "timing."

It's not enough to train frontline staff. Managers must ensure that the training sticks. The May issue of "Customer Service Newsletter" shows readers how.

Speakers invited to submit proposals for Engagement Expo 2011.

New intelligent triggers identify and initiate conversations with top prospects visiting a website and conversion meter delivers ROI to new sales channel

DIRECTV resellers will be able to quickly introduce new consumer discounts and promotions; project expands Amdocs-DIRECTV’s 17-year relationship

Warren Cornil offers tips for material handling professionals on how to deal with difficult customers.

Consumer Reports ranks the KIA Optima mid-size sedan ahead of Big seller Honda Accord.

Dascheap.com Real Customer & Consumer Reviews

MerchantCircle grants their Circle of Excellence of award to the leader in IT training.

A New Jersey Community Bank has chosen Edcomm Banker’s Academy to provide Teller training.

New company launch of IT solutions company

"Customer Service Newsletter" recently asked readers about their rep engagement efforts. The May issue presents their responses and expert advice on making rep engagement part of your toolkit.

Business leaders will gather in NCY 6/21-22 to gain insights on developing a differentiating customer experience. Andrew Reise Consulting will sponsor the Forrester Forum focused on developing strategies that align with the customer’s viewpoint.

Friends 2011 Office Idol recieved 3,000 votes! Deb Everhardt of Penta Career Center in Perrysburg, Ohio won a Keurig B150 single-serve coffee maker from Friends Business Source for receiving the most votes during the contest.

Half of all respondents to a recent survey want CRM on mobile devices.

The April issue of "Customer Service Newsletter" reports on three important aspects of monitoring and managing customer experiences online: tracking customer comments, creating employee guidelines, and keeping negative comments offline.

Loyalty 360, ePrize partner to share best practices for creating technology-based experiential loyalty solutions

Customer Service Solutions and The Jackson Group celebrated completing their 400th research engagement together. The partnership has included survey work for clients in professional sports, media, and government in North/South America and abroad.

By utilizing ADit Deals, unwanted advertising will no longer have a place on your product’s WooEB hub.

Thoughtful gift baskets—creative gifts for your friends and loved ones—show appreciation and encouragement to those you love and care about. To improve a caring relationship, mybestgiftbasket.com carries special and beautiful gift baskets.

The keys to advertising your business during the economic recovery is repetition and efficiency.

Seven simple steps will help customer service and support managers build credibility and trust with their frontline staff. An article in Customer Service Newsletter explains how.

“Understanding where the individual is in their buying cycle is critical in consultative selling. A tool I use myself as the discovery phase is nearing completion is a buying evaluation plan.” Here is part 2 of Dan Lemke’s story.

Mama Bracelets begins production of its new line of necklaces to complement its already beautiful bracelets.

To align sales and marketing with difficult to understand B2B products and services, start with an external view. Focus on how individuals make decisions to buy your products and services.

Over 50.7 million people need health insurance in the U.S. and deteriorating customer service is adding to the problem. eTNHealthInsurance sets a new standard to help consumers navigate a complex array of coverage types to find affordable plans.