email customer service Latest News

Company recognized for continued innovation in multichannel knowledge management for sales and service

Pioneering solution integrates best-of-breed eService with Cisco’s leading contact center platform for medium-sized businesses

Customer service and eCommerce industry veterans will lead eGain Deutschland

Company recognized for delivering innovative solutions for second year in a row

Response Manager Version 5.5 is now available. emailtopia continues its tradition of offering an industry leading email management solution to its customers.

Organizations running Google’s Gmail for Business are now able to use emailtopia’s Response Manager to route, track, audit, and report on their customer service emails

emailtopia, email management software leader, uses their customer service blog to address a variety of topics that focus on the role of email customer service within an organization. The most recent discussion on the blog deals with email metrics.

emailtopia's Response Manager helps business communications solutions leader PAETEC reduce email response times by as much as 85%.

Knowledge management pioneer is recognized for trendsetting innovations

Partnership will deliver innovative customer service solutions to East African businesses

World’s largest online bike store chooses eGain® Mail™ to deliver superior email customer service for business growth

Relationship with TFOUR will fulfil the market need for superior customer service solutions

emailtopia announces the introduction of its Email Management Video Series. This series will provide valuable information on how organizations can drastically increase the efficiency of their team email management process with emailtopia software.

Leading academic exam board handles increased demand for service by adding 24x7 web self-service to eGain-powered multichannel customer interaction hub

eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7).

Software Magazine ranks eGain as one of the world's 500 largest software companies

eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces

eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies

Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management

eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on CSM