genesys Latest News

Genesys Works, a not-for-profit offering internships to underprivileged high school students, will speak at Talent Management Alliance’s premier oil and gas industry event for human resources professionals - People in Energy.

• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction

ProtoCall One sees revenues increase by 15% in 2010 compared to 2009, enabling the firm to invest in strengthening its management and technical teams and to extend its portfolio of services.

Louise Forgan joins ProtoCall One as sales consultant

Keynote speaker: John Connolly, Head of Innovation at British Gas Premier Energy, European Contact Centre of the Year 2010, on how inspiring your agents to do a better job for the customer leads to great results

One out of every six contact centres (16%) in the UK is now recruiting for agents to support multi-channel communications projects, according to new research from leading contact centre integrator and consultancy ProtoCall One.

ProtoCall One, a leading contact centre consultancy and systems integrator, has won a contract to support all contact centre technology infrastructure for PlusOne Services.

Aumtech Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

ProtoCall One, a leading contact centre consultancy and systems integrator, has announced the appointment of Mike Havard as advisor to the board.

Consilium Software has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand

ProtoCall One and Empirix have formed a partnership in the UK to deliver a unique testing and monitoring service for contact centres that use Genesys technology.