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| help desk News+ XML/RSSBy Danika Casas VistaSG, a globally recognized document management solutions provider, headquartered in the Austin, TX area, continues its commitment to provide an unparalleled customer service experience by deploying a new customer satisfaction survey strategy. By Valerie Pesce DeskCenter Helpdesk ensures a good documentation of your internal workflows & helps you to evaluate & stay in compliance with defined processes. At the same time, it is a perfect tool for support & controlling. By Keno Kozie Company to showcase why law firms across America are making it their IT partner of choice By Klick2Contact EU Ltd Klick2Contact, a European provider of Live Help services for e-commerce websites, today announced that it has closed a first round of financing from a premier Central European venture capital firm, Credo Ventures. All Press ReleasesBy Danika Casas VistaSG, a globally recognized document management solutions provider, headquartered in the Austin, TX area, continues its commitment to provide an unparalleled customer service experience by deploying a new customer satisfaction survey strategy. By InsideLegal Firm transitions complete help desk operations to provide reliable and 24/7 user support By Keno Kozie Rapid growth due to increased demand for IT outsourcing in law firms and corporate legal departments By InsideLegal First full time UK Intelliteach firm extends to 24/7 support with after-hours service desk By Valerie Pesce DeskCenter Helpdesk ensures a good documentation of your internal workflows & helps you to evaluate & stay in compliance with defined processes. At the same time, it is a perfect tool for support & controlling. By DeskCenter USA Inc. Businesses will find the integrated Help Desk applications will substantially improve service levels & support processes. Having the ability to see the inventory of the desktop with a trouble ticket is a major benefit of DeskCenter Management Suite. By Keno Kozie Keno Kozie Associates, a leading provider of information technology design, service and support to law firms and legal departments, announces it has been named in ILTA’s 2011 Technology Purchasing Survey for its exceptional customer support. By DeskCenter USA Inc. New York - DeskCenter USA, Inc. is offering its award –winning IT Lifecycle Management Solution “DeskCenter Management Suite”, an all-in-one client management software, in bundled solutions. By DeskCenter USA Inc. Environmental protection and sustainable, conscious use of energy and resources is a responsibility for every company. By Retail Assist The judging panel of the UK's Retail Systems magazine awards programme has shortlisted fashion and lifestyle retailer White Stuff with IT specialist Retail Assist in the 2011 ‘IT Team of the Year’ category. By Valerie Pesce “DeskCenter Management Suite” showcases a fully redesigned user interface, an all-new License Management and an all new User Help Desk. By Brian Hanify Worcester, MA – August 15, 2011 – PC-PLUS Technologies, Central New England’s leading provider of information technology sales, support and training, today announced the hiring of three additional IT Professionals to support its customers. By Keno Kozie Company to showcase why law firms across America are making it their IT partner of choice By DeskCenter USA Inc. IT Infrastructure and Lifecycle Management Solutions New Release By DeskCenter USA Inc. DeskCenter USA Inc. provides IT Infrastructure & Lifecycle Management Solutions By Miriam Dushane Linium Staffing announces its search for Multiple Entry Level Help Desk Specialists Linium has been retained by our client, a State Agency located in Albany, NY to recruit Multiple Entry Level Help Desk Specialists. By Keno Kozie Companies partner to bring firms a robust solution to enhance document usability By Valerie DeskCenter USA - home of award winning IT Infrastructure & Help Desk software By Valerie IT Infrastructure Management & Help Desk Software Solutions By xAssets LLC xAssets LLC announced today the availability of xAssets for SCCM, which is an adaptation of xAssets’ IT Asset Management solution, that provides an out-of-the-box reporting solution for SCCM customers. By Klick2Contact EU Ltd Klick2Contact, a European provider of Live Help services for e-commerce websites, today announced that it has closed a first round of financing from a premier Central European venture capital firm, Credo Ventures. By Compushare Compushare, the largest Financial Technology Management Company, announced today the opening of a new state-of-the art 24x7 Technology Management Center (TMC) in Irving, TX. By Keno Kozie Keno Kozie will be showcasing their offerings at the ALA Annual Conference and Exposition taking place May 22-25 in Orlando, Florida. By Keno Kozie Keno Kozie to provide after-hours and supplemental help desk support to the attorneys and support staff of Brown McCarroll By Jason Okrepkie Increase end user accessibility and IT staff productivity with Stonefield Query 4.1 for Frontrange Solutions HEAT® Help Desk Software NetSupport ServiceDesk Named Service Management Product of the Year at 2011 Network Computing Awards By Pixel IT Network Solutions The impressive surroundings of London’s Hotel Russell last night played host to one of the highlights of the IT industry’s year: the Network Computing Awards. By InsideLegal 15 year technology & IT veteran Michael Burnette returns to legal sector roots By Stefan Sjoglimt Buissy.com has recently released version 0.6 of the Business Software Marketplace. One of the categories that is growing rapidly is the Help Desk Software category. By Keno Kozie Chicago-based company brings record performance to legal industry during major storm across the country By Brian Hanify PC-PLUS Technologies, Central New England’s leading provider of information technology sales, support and training, today announced that it has hired three additional technicians to support its customers. By InsideLegal New York firm leverages legal helpdesk outsourcing to provide 24/7 user support and overflow By Retail Assist Modern fashion brand outsources its Out-of-Hours Help Desk to aid expansion. By Keno Kozie Keno Kozie, a leading provider of information technology design, service and support to law firms and legal departments, announces that the law firm of Turner Padget Graham and Laney, PA has selected the company to provide help desk services. By OTRS User-friendly site provides quick access to Help Desk information and connections to others in Spanish speaking OTRS community By Maria Cruz Magnoware Systems, Inc., a leading provider of IT help desk software, is proud to announce 7 years of the DataTrack System, the company's signature product. By OTRS New SaaS Scenarios Provide Ready-to-Go Club Membership and Security Management By Keno Kozie Jared Korte brings extensive history and knowledge of legal industry to his new role By OTRS IT managers learn to monitor help desk ticketing with real-time reliability By Keno Kozie Cohen Milstein selects Keno Kozie to provide extensive first and second level help desk services, address complex issues with the firm’s virtualized environment, matter-centric document management system, and advanced litigation systems. By Keno Kozie Strategic alignment provides a sophisticated and cost-effective SAN solution for Keno Kozie customers to automate and manage data storage By OTRS Attendees learn to improve customer service and keep ownership of their data with the all-new OTRS OnDemand SaaS By Keno Kozie Keno Kozie announces that the law firm of Pugh, Jones, Johnson & Quandt, P.C. has selected the company to implement iManage’s Law Firm Matter Centric Collaboration Solution. By John Ochinero GoldenOar, Inc. adopts a Business as a Service (BaaS) model, mirroring SMB and Enterprise arch toward “metered” or Cloud-based, subscription services By OTRS Attendees learn to improve service quality; enhance efficiency and customer satisfaction By Elizabeth McLaughlin Apex IT Group has been ranked as one of the 2010 fastest-growing, privately-held businesses in the Philadelphia region by the Philadelphia 100, Wharton Small Business Development Center, and the Entrepreneurs’ Forum of Greater Philadelphia. By Mike Edwards IssueCentre 2.3 continues the development thrust for our helpdesk offering and has seen the main ticketing process being both reviewed and improved. Core functionalilty has been streamlined with a single view combining the update and edit process. By TechTeam Global Reports net income of $138,000, or $0.01 per share, despite year over year revenue decline - Excluding special items, would have achieved net income of $1.1 million, or $0.10 per share By Keno Kozie Keno Kozie, a leading provider of information technology design, service and support to law firms and legal departments, announces that the law firm of Schopf & Weiss LLP has selected the company to provide managed IT services and help desk support. By TechTeam Global TechTeam Positioned by Leading Analyst Firm in Visionaries Quadrant of 2010 Europe Help Desk Outsourcing Magic Quadrant By TechTeam Global New services provided include service desk support and personnel to manage key ITIL processes | ||||||||||||||||||||||
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