help desk News

Apex IT Group has been ranked as one of the 2010 fastest-growing, privately-held businesses in the Philadelphia region by the Philadelphia 100, Wharton Small Business Development Center, and the Entrepreneurs’ Forum of Greater Philadelphia.

IssueCentre 2.3 continues the development thrust for our helpdesk offering and has seen the main ticketing process being both reviewed and improved. Core functionalilty has been streamlined with a single view combining the update and edit process.

Reports net income of $138,000, or $0.01 per share, despite year over year revenue decline - Excluding special items, would have achieved net income of $1.1 million, or $0.10 per share

Keno Kozie, a leading provider of information technology design, service and support to law firms and legal departments, announces that the law firm of Schopf & Weiss LLP has selected the company to provide managed IT services and help desk support.

TechTeam Positioned by Leading Analyst Firm in Visionaries Quadrant of 2010 Europe Help Desk Outsourcing Magic Quadrant

New services provided include service desk support and personnel to manage key ITIL processes

Keno Kozie Associates and Kraft Kennedy sign up as solution implementation partners

Unique focus on legal service desk and expertise with Microsoft upgrades bound to help users

TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support

Leader in Cloud-based IT Solutions for Asset Management Recognized as Approved Vendor for IT Software Audit and License Compliance Management.

New open source OTRS help desk nets six-figure savings for Toshiba

Intuitive IT demonstrates commitment to the Managed Services Industry

How your business can help improves your customer service. Setting up a help desk can do exactly that.

Program to take place in Chicago on June 9-11; includes advanced certification training by CT Summation product specialists

Keno Kozie announces that the Los Angeles based law firm of Kabateck Brown Kellner, LLP has selected the company to provide implement and manage the firm’s network.

Regional firm solves help desk staffing and expertise issues by outsourcing complete function

Keno Kozie, a leading provider of information technology design, service and support to law firms and legal departments, announces that Lisa McDonald has joined their team as an Engineering Manager.

Help Desk application provides consolidated service management application to automate processes across organizations.

APSI & the Mike Minter Workforce Development Program will add a new Customer Services Program in the Carolina's. The new program is accredited and offers a nationally recognized credential.

Keno Kozie to provide after-hours support to users

Frost Brown Todd LLC, a 950 user, 9 office US law firm, has selected Intelliteach, the largest legal-specific service desk company, as its legal service/help desk outsourcing partner.

Keno Kozie, a leading provider of information technology design, service and support to law firms and legal departments, announces that the law firm of Fraser Stryker PC LLO has selected the company to provide managed IT services.

Adapt Telephony Services, LLC has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence is a global developer of unified IP business communications solutions.

Percepta provided exceptional customer contact center services for a retail products firm that resulted in increasing the retail products company’s incremental sales by $23 million while reducing its costs by $2.5 million.

Keno Kozie announces that Dechert LLP, an international law firm with offices across the United States, Europe and Asia, has begun working with Keno Kozie to receive first-line help desk support for the law firm’s 2,000 users.

LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication

TechPreserver - IT management service offering for the small business customer. Remote tech support / helpdesk / troubleshooting by highly qualified consultants with 15+ years experience (US based and operating company).

Magnoware Systems, Inc., an innovator in professional help desk software solutions, is proud to announce the immediate availability of its award-winning service and support tracking software, the DataTrack System 3.5.

OnTime Help Desk Tracking extended to SharePoint Portals

Percepta North America expands its custom contact center solutions to better serve companies that wish to improve contact center and help desk operations. The expanded solutions help companies reduce costs without compromising customer service.

ICCM Solutions announces the release by OVUM Butler Group of their technology audit specifically on ICCM’s IT Service Management (ITSM) and Helpdesk software.

TeamSupport.com has successfully deployed its popular integrated SaaS based customer service, product management, and bug tracking system to more than 110 Associated Third Party Administrators' support center specialists.

Fixed-fee services proves to be a winner with Executives Computer tech support company proves that a fixed-fee service model doesn't equate to lowered customer service expectations. It's time to change your tech support!.

ICCM Solutions announces that their globally recognised IT Service Management software, e-Service Desk have been awarded the premier ‘Gold’ Level Certification from the United Kingdom’s Office of Government Commerce (OGC) for ITIL® Compliance.

Level One Service Desk Support Drives Service Management Process Efficiency and Facilitates Proactive Support Improving Service Reliability

Business and Technology Consultancy Adds Resources and Capabilities for Delivering Scheduled and On-call IT Services and Systems Monitoring.

CCS Service Request - Facilities tracks and manages requests for facilities management services.

Free IT Operations Management solution available now.

PhaseWare is offering a free White Paper for download: Hone Your Customer Support Desk Tool: 3 Keys to Optimizing the Support Desk Process

Poole Hospital NHS Foundation Trust has extended its partnership with ICCM by utilising their software to manage their internal recruitment process. In doing so, improving the time to recruit and simplifying the process for all staffing stakeholders.

iScripts.com today released iScripts Supportdesk 4.0, the latest version of the popular help desk software and the only help desk product on the market that integrates web-based help desk, live chat and remote desktop sharing

Web-Site-Scripts Company, the Leading helpdesk software provider, has presented LDAP and Microsoft Active Directory Integration for its php helpdesk software this time.

ICCM beat world leaders in the Service Management field with huge expansion in this economic downturn. In response to this growth, ICCM’s will be moving to larger office space in July 2009. This new office will accommodate ICCM’s expansion plans.

Web-Site-Scripts.com, the global leader in knowledge management systems and FAQ software, presented today the release of professional FAQ software – KnowledgeBase Manager Pro 5.1

PhaseWare Tracker Incident Manager should be in your customer support bag of wizardry.

Mediachase announces a new Instant Business Network build with a number of new features that has been released on June 2, 2009.

Web-Site-Scripts Company presented new version of knowledge base software - KnowledgeBase Manager Pro 5.1. This application helps to organize collaboration work & customer support, automate business knowledge management, and create intranet knowledge

ITIL Service Management and Help Desk Virtual Appliance from LiveTime Software supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).

PhaseWare, Inc. is hosting a 1 hour webinar entitled “PhaseWare – Increasing the Customer Experience”. This webinar will be offered on several dates in April, 2009.

PhaseWare, Inc. is hosting a User’s Summit in Dallas on April 16-17, 2009. The summit will include a Help Desk Industry Expert session featuring Kristin Robertson, President of KR Consulting.