incident management Latest News

MissionMode Solutions is partnering with UnoTelos, a leading IT services provider in West and Central Africa. UnoTelos customers will now have the opportunity to access MissionMode's innovative emergency notification and incident management software.

MissionMode Solutions, a leading provider of emergency notification and incident management systems, has made its Spring 2013 update of the Notification Center™ and Situation Center™ applications available to all customers.

Guy’s and St Thomas NHS Trust select Vocal’s new iModus IncidentLog, as part of Olympic preparedness strategy. Learn how Vocal can help you provide timely logs which provide excellent communications to a wider audience during incidents.

Albany, NY, May 1, 2012 – Linium, Transformation Experts, Announce Comprehensive FastTrack2Success Solutions for Key ITIL Process Areas

Active Risk today announced the general availability of enhanced incident management capabilities in Active Risk Manager (ARM), its award winning Enterprise Risk Management (ERM) software.

kalmstrom.com Business Solutions has launched a new version of its issue tracking tool for Outlook and SharePoint, HelpDesk OSP. Version 3 has a totally new design, and some enhancements have also been added.

kalmstrom.com Business Solutions has launched version 11.3 of Public Folder HelpDesk, the add-on for issue tracking inside Outlook. The new version is fully compatible with Office 365.

The kalmstrom.com tool for incident management inside Outlook is updated. Several features have been added, but most important is no doubt the possibility to use Microsoft's cloud based SQL Azure database to store support tickets and settings.

A resounding technological innovation at DFLabs; for the first time in the IT GRC industry, C-Level and Security Incident Response Managers will be able to integrate external tools and applications into a complete case management software

LONDON, United Kingdom - April 05, 2011- Last month, Orthus released the results of a survey conducted of 1000 Level 4 Merchants in the UK hospitality sector to verify their PCI DSS compliance status.

Recently, the Institute of Electrical and Electronics Engineers (IEEE) notified members of possible data breach.

Cleveland Metroparks Ranger Department of Ohio announced the selection of DFLabs IncMan Suite and PTK forensic software to integrate incident management, digital investigation and e-discovery.

LONDON, United Kingdom, - March 7, 2011- Orthus Limited today released the results of a survey conducted of 1000 Level 4 Merchants in the United Kingdom hospitality sector to verify their PCI DSS compliance status.

LONDON, United Kingdom, - February 21, 2011- Orthus Limited today released the results of an information security survey conducted of one hundred (100) hospitality businesses operating in the United Kingdom.

LONDON, United Kingdom, - February 09, 2011- Orthus today released the results of surveying some forty (40) randomly selected NHS Trust facilities across the United Kingdom deploying wireless technology to determine their security integrity.

LONDON, UNITED KINGDOM, - February 2, 2011 - Orthus Limited today celebrated it’s tenth year of providing professional, cost-effective business information risk management services and solutions to their clients across Europe.

LONDON, United Kingdom, - February 02, 2011- Orthus today released the results from monitoring over 500,000 hours of corporate network end user activity captured over the last 5 years through the delivery of their unique Data Leakage Audit Service.

The Information Systems Audit & Control Association (ISACA) work with Orthus to present Internet Protocol (IP) security best practices at their annual Information Security & Risk Management Conference.

Orthus and Welsh Assembly Government respond to a dramatic rise in internet fraud, identity and data security breaches. The annual eCrime Wales Summit 2010 sees Orthus presenting security best practises to help combat the insurgent threats.

Rob Goldfinger, CAMS CFS, is appointed to the faculty for the ACAMS 9th International Anti-Money Laundering Conference to be held September 19-22, 2010 in Las Vegas Nevada USA.

Office 2010 gives new possibilities to developers of Outlook add-ins, and kalmstrom.com Business Solutions has taken advantage of this in their new update of HelpDesk OSP the application that connects Microsoft Outlook to SharePoint or Office Live.

Orthus and DPA respond to increasing concern over data leakage in the public sector. Orthus to present a step-by-step model for identifying data leakage, and how Orthus is able to prevent data leakage.

Orthus’ master class covering identity theft; internet threats; legal implications of social media use, to include Facebook, Twitter and Blogger, has been voted most popular.

PhaseWare, Inc., announces the release of Tracker-Self Service Center V. 5.0 with forum and knowledgebase ratings and rankings plus more.

Duty of care for Lone Workers has today become so much easier with the release of LoneResQ from Rapid Innovations.

ICCM Solutions announces that their globally recognised IT Service Management software, e-Service Desk have been awarded the premier ‘Gold’ Level Certification from the United Kingdom’s Office of Government Commerce (OGC) for ITIL® Compliance.

PhaseWare is co-sponsoring the Texas A&M University Collegiate Sales Competition.

Internal communication is basically the communication that takes places within the employees and owner of the company. It involves opinion sharing to improve the functioning of business.

PhaseWare releases Tracker OnDemand, web-based customer service and support software.

ICCM beat world leaders in the Service Management field with huge expansion in this economic downturn. In response to this growth, ICCM’s will be moving to larger office space in July 2009. This new office will accommodate ICCM’s expansion plans.

Steelhenge Consulting has moved its London office to larger premises in Westminster following a recruitment drive to support the delivery of its expanding business continuity and crisis management consultancy services

PhaseWare Tracker Incident Manager should be in your customer support bag of wizardry.

Vocal’s Incident Management System shortlisted for “Most Innovative Solution of the Year 2009”

PhaseWare, Inc. is hosting a 1 hour webinar entitled “PhaseWare – Increasing the Customer Experience”. This webinar will be offered on several dates in April, 2009.

PhaseWare, Inc. is hosting a User’s Summit in Dallas on April 16-17, 2009. The summit will include a Help Desk Industry Expert session featuring Kristin Robertson, President of KR Consulting.

ICCM Solutions, an industry recognised Service Management software, consultancy and training company receives top customer service rating from their customer.

Nottinghamshire Fire & Rescue Service (NFRS) embarks on ICCM’s ITIL® consultancy services and training to ensure their IT systems are effectively supporting NFRS staff with their vision of keeping the Nottinghamshire public safe.

ICCM’s industry-recognised Service Management solution, e-Service Desk has been deployed to help Applicable improve customer service delivery and achieve ITIL® best practice processes as well as help them obtain ISO20000 accreditation.

ICCM Solutions is pleased to announce their US expansion with the appointment of partner, ICCM US LLC.

David Elliott has joined ICCM as Divisional Director for ICCM in the UK. Elliott is an expert in the field of business processes and is responsible for supporting ICCM’s new and existing customer base with the delivery of their IT Service Desk.