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interactive intelligence Press Releases

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By Interactive Intelligence
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture
By Interactive Intelligence
Total Communications as a Service seats reach record 20,000-plus
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
By Interactive Intelligence
Vendor will supplement live demonstrations of its Customer Interaction Center™ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East
By Interactive Intelligence
Acquisition designed to strengthen Interactive’s cloud-based business communications solutions
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
By Interactive Intelligence
Registration now open for INTERACTIONS 2014, which features keynotes from author Aron Ralston and social media expert Jay Baer; Interactive Intelligence CEO to reveal vision for next evolution of cloud communications
By Interactive Intelligence
Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs
By Interactive Intelligence Inc.
Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time
By Interactive Intelligence Inc.
T-Mobile to move its technology and customer service functions to the cloud
By Interactive Intelligence Group Inc.
The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)
By Interactive Intelligence Inc.
Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices
By Interactive Intelligence Inc.
Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa
By Interactive Intelligence Inc.
Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities

All Press Releases

By Interactive Intelligence
Moving to the cloud can offer significant cost savings and potential for new revenue streams
By Interactive Intelligence
Company offers new cloud service via its PureCloud platform designed for fast deployment, maximum reliability and unlimited scalability
By Interactive Intelligence
New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former cloud and security roles at tech giants Cisco and McAfee
By Interactive Intelligence
As the number of alternative channels widens, social media, web chat and video chat will start to catch up with traditional communication methods
By Interactive Intelligence
Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company’s new suite of distributed cloud services
By Interactive Intelligence
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture
By Interactive Intelligence
Total Communications as a Service seats reach record 20,000-plus
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
By Interactive Intelligence
Vendor will supplement live demonstrations of its Customer Interaction Center™ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East
By Interactive Intelligence
Company’s regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience
By Interactive Intelligence
Acquisition designed to strengthen Interactive’s cloud-based business communications solutions
By Interactive Intelligence
Interactive Intelligence will tap into increasing demand for contact center, unified communications and IP telephony solutions in the Kingdom through partnership with AWAL
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
By Interactive Intelligence
Registration now open for INTERACTIONS 2014, which features keynotes from author Aron Ralston and social media expert Jay Baer; Interactive Intelligence CEO to reveal vision for next evolution of cloud communications
By Interactive Intelligence
Proactive Customer Communication is the new route to effective customer interaction
By Interactive Intelligence
Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs
By Interactive Intelligence Inc.
IMUM deploys Interactive Intelligence solution to manage fluctuating call volumes through dynamic resource allocation and reduce agent interactions with flexible Interactive Voice Response (IVR)
By Interactive Intelligence Inc.
Integration designed to help enterprises and contact centers improve customer service and increase employee productivity
By Interactive Intelligence Inc.
Award recognises Interactive Intelligence's high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership
By Interactive Intelligence Inc.
Shaheen Haque of interactive intelligence shares his thoughts on innovation within the cloud
By Interactive Intelligence Inc.
New content management software designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service
By Interactive Intelligence Inc.
Software Magazine lists Interactive Intelligence 203rd among its annual Software 500 ranking
By Interactive Intelligence Inc.
Liquid Latitude™ designed to reduce costs, optimize agent resources, and improve business continuity
By Interactive Intelligence Inc.
Total orders up 115 percent from 2012 second quarter; Cloud-based orders quadruple and were 64 percent of total orders; Total revenues up 39 percent to $76.2 million
By Interactive Intelligence Inc.
Complimentary 75-minute web event will highlight best practices for developing social customer service strategies
By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
By Interactive Intelligence Inc.
With online shopping now gaining popularity in the region, e-commerce outfits need to adopt a hollistic customer service and engagement model
By Interactive Intelligence Inc.
Company hopes to identify trends to better help Middle East organizations plan their customer service experience strategies
By Interactive Intelligence Inc.
Interactive Intelligence cloud-based CaaS Small CenterSM solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers
By Interactive Intelligence Inc.
Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices
By Interactive Intelligence Inc.
Partnership enables FutureTech to offer vendor's complete range of contact centre, Unified Communications and BPA solution offerings
By Interactive Intelligence Inc.
Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders
By Interactive Intelligence Inc.
Insurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East
By Interactive Intelligence Inc.
“The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications
By Interactive Intelligence Inc.
Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time
By Interactive Intelligence Inc.
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service
By Interactive Intelligence Inc.
“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market
By Interactive Intelligence Inc.
24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution
By Interactive Intelligence Inc.
Experts to discuss key trends benefiting any company contemplating a contact center technology purchase or upgrade
By Interactive Intelligence Inc.
Keynotes include NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie’s List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown
By Interactive Intelligence Inc.
T-Mobile to move its technology and customer service functions to the cloud
By Interactive Intelligence Inc.
Total orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year
By Interactive Intelligence Inc.
With the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications
By Interactive Intelligence
Event to highlight how modern technology can help contact centers in the Kingdom deliver superior customer service
By Interactive Intelligence
Software platform for customer service application deployment on mobile devices now available on Windows 8 and Windows RT
By Interactive Intelligence
Interaction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns
By Interactive Intelligence Group Inc.
The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)
By Interactive Intelligence Inc.
Telephony and CRM integration designed to improve customer service and increase employee productivity
By Interactive Intelligence Inc.
Software Magazine ranks Interactive Intelligence 208th among its Top 500
By Interactive Intelligence Inc.
Vendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution


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