interactive intelligence Latest News

Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time

T-Mobile to move its technology and customer service functions to the cloud

The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)

Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices

Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa

Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities

Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices

Partnership enables FutureTech to offer vendor's complete range of contact centre, Unified Communications and BPA solution offerings

Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders

Insurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East

“The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications

Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time

Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service

“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market

24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution

Experts to discuss key trends benefiting any company contemplating a contact center technology purchase or upgrade

Keynotes include NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie’s List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown

T-Mobile to move its technology and customer service functions to the cloud

Total orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year

With the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications

Event to highlight how modern technology can help contact centers in the Kingdom deliver superior customer service

Software platform for customer service application deployment on mobile devices now available on Windows 8 and Windows RT

Interaction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns

The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)

Telephony and CRM integration designed to improve customer service and increase employee productivity

Software Magazine ranks Interactive Intelligence 208th among its Top 500

Vendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution

Unified IP business communications solutions vendor wins prestigious award for three years in a row

Rather than simply taking the cheapest possible route which may alienate customers, Middle East companies need to adopt a more holistic long term approach and use technology that improves reputation while reducing costs

Based on end-user ratings, Interactive Intelligence beats out Aspect, Genesys, NEC, ShoreTel and Siemens to win Market Challenger award

Latest version of Interaction Process Automation™ (IPA) designed for faster business process development, reduced costs, and improved ease of use

Report defines leaders as high-viability vendors with broad portfolios, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products

Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices

Interactions 2012 event reveals key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges

Customer satisfaction and cost reduction the main drivers of contact centre developments and technology implementations in 2012

Add-on appliance simplifies IT management and reduces costs for enterprises

Contact Centre technology expert Shaheen Haque discusses the various considerations that decision makers in the region’s contact centres should look at when deciding whether or not to engage with a hosted Unified Communication vendor

Vendor to highlight industry-leading fully integrated solution which streamlines call center operations to help deliver excellent customer service

The contact center industry in the Middle East is booming and the trend is shifting from best-of-breed communications technology to an all-in-one fully integrated model

Seven key contact center trends offer opportunities to drive down costs while improving the customer experience

Industry analyst, Art Schoeller, featured as a presenter of educational webcast

Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, new Web portal and private cloud deployment model

Flexible deployment options allow cost-effective migration of communications systems to all-in-one software platform

Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities

Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence

Software Magazine ranks Interactive Intelligence 219th in its List of the Top 500 Software and Service Providers

Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service

Seminar to take place in Jeddah on 17th October and Riyadh on 18th October 2011

Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence

Report leaders defined as “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products”

All-in-one IP communications software suite deployment results in improved customer service

Web event will be of interest to organizations looking to add social media to their communication strategy within the contact center

Shares of new holding company to commence trading on the Nasdaq global select market under ticker symbol “ININ”

Vendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers