http://news.prlog.org/tag/interactive-intelligence/interactive intelligence - Latest News (Press Releases) - Read news before it's newsen-us3600 http://www.prlog.org/12140260-interactive-intelligence-to-showcase-the-latest-contact-centre-technologies-and-trends-at-mecc-13.htmlVendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices http://www.prlog.org/12136907-interactive-intelligence-to-grow-business-in-kuwait-and-iraq-through-partnership-with-futuretech.htmlPartnership enables FutureTech to offer vendor's complete range of contact centre, Unified Communications and BPA solution offerings http://www.prlog.org/12134245-interactive-intelligence-reports-first-quarter-2013-financial-results.htmlTotal orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders http://www.prlog.org/12132625-insurance-providers-can-deploy-advanced-contact-centre-technology-solutions-to-gain-competitive-edge.htmlInsurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East http://www.prlog.org/12122657-interactive-intelligence-to-host-webinar-on-business-benefits-of-moving-contact-centers-to-the-cloud.htmlWeb event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time http://www.prlog.org/12089113-interactive-intelligence-releases-enhanced-version-of-bay-bridge-decisions-product-suite.htmlContact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service http://www.prlog.org/12087187-increasing-collaboration-deployment-of-cloud-and-remote-access-will-drive-ucc-market-in-middle-east.html“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market http://www.prlog.org/12081724-muscat-municipality-relies-on-interactive-intelligence-contact-center-solution-for-support-hotline.html24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution http://www.prlog.org/12061211-interactive-intelligence-to-host-key-2013-contact-center-trends-and-priorities-industry-web-event.htmlExperts to discuss key trends benefiting any company contemplating a contact center technology purchase or upgrade http://www.prlog.org/12059464-interactive-intelligence-announces-details-for-interactions-2013-global-conference.htmlKeynotes include NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie’s List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown http://www.prlog.org/12058278-mobile-austria-to-deploy-interactive-intelligences-cloud-based-contact-center-solution.htmlT-Mobile to move its technology and customer service functions to the cloud http://www.prlog.org/12056750-interactive-intelligence-announces-strong-finish-to-2012.htmlTotal orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year http://www.prlog.org/12046868-deployment-of-mobile-self-service-apps-by-enterprises-key-to-customer-service-excellence.htmlWith the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications http://www.prlog.org/12028385-interactive-intelligence-to-host-contact-center-seminar-in-saudi-arabia.htmlEvent to highlight how modern technology can help contact centers in the Kingdom deliver superior customer service http://www.prlog.org/12016973-interactive-intelligence-releases-interaction-mobilizer-for-windows-8.htmlSoftware platform for customer service application deployment on mobile devices now available on Windows 8 and Windows RT http://www.prlog.org/12007357-interactive-intelligence-releases-major-upgrade-to-predictive-dialer-software.htmlInteraction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns http://www.prlog.org/11998969-interactive-intelligence-to-host-best-practices-for-evaluating-contact-center-solution-web-event.htmlThe 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST) http://www.prlog.org/11995933-interactive-intelligence-to-offer-integration-with-oracle-sales-and-marketing-cloud-service.htmlTelephony and CRM integration designed to improve customer service and increase employee productivity http://www.prlog.org/11993676-interactive-intelligence-named-among-worlds-top-500-software-and-service-providers.htmlSoftware Magazine ranks Interactive Intelligence 208th among its Top 500 http://www.prlog.org/11983109-interactive-intelligence-demonstrates-contact-centre-solutions-at-saudi-arabia-cio-summit-2012.htmlVendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution http://www.prlog.org/11978492-interactive-intelligence-receives-frost-sullivan-2012-award.htmlUnified IP business communications solutions vendor wins prestigious award for three years in a row http://www.prlog.org/11948175-interactive-intelligence-receives-nemertes-research-ip-contact-center-pilothouse-award.htmlBased on end-user ratings, Interactive Intelligence beats out Aspect, Genesys, NEC, ShoreTel and Siemens to win Market Challenger award http://www.prlog.org/11945860-interactive-intelligence-releases-new-version-of-business-process-automation-software.htmlLatest version of Interaction Process Automation™ (IPA) designed for faster business process development, reduced costs, and improved ease of use http://www.prlog.org/11940218-interactive-intelligence-placed-in-leaders-quadrant-of-contact-center-infrastructure-gartner-report.htmlReport defines leaders as high-viability vendors with broad portfolios, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products http://www.prlog.org/11936568-interactive-intelligence-to-host-mobile-customer-service-industry-web-event.htmlEducational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices http://www.prlog.org/11930744-interactive-intelligence-global-customer-and-partner-conference-draws-more-than-1500-attendees.htmlInteractions 2012 event reveals key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges http://www.prlog.org/11904615-technology-focus-building-an-effective-economical-contact-centre-in-the-middle-east.htmlCustomer satisfaction and cost reduction the main drivers of contact centre developments and technology implementations in 2012 http://www.prlog.org/11894323-interactive-intelligence-releases-gateway-media-server-and-sip-proxy-appliance-interaction-edge.htmlAdd-on appliance simplifies IT management and reduces costs for enterprises http://www.prlog.org/11892305-contact-centres-in-the-cloud-is-hosted-unified-communication-solution-right-for-you.htmlContact Centre technology expert Shaheen Haque discusses the various considerations that decision makers in the region’s contact centres should look at when deciding whether or not to engage with a hosted Unified Communication vendor http://www.prlog.org/11881049-interactive-intelligence-to-exhibit-newly-launched-version-of-flagship-cic-solution-at-mecc-12.htmlVendor to highlight industry-leading fully integrated solution which streamlines call center operations to help deliver excellent customer service http://www.prlog.org/11880213-middle-east-contact-center-technology-trend-is-moving-towards-all-in-one-solutions.htmlThe contact center industry in the Middle East is booming and the trend is shifting from best-of-breed communications technology to an all-in-one fully integrated model http://www.prlog.org/11797191-interactive-intelligence-web-event-reveals-key-2012-contact-center-trends.htmlSeven key contact center trends offer opportunities to drive down costs while improving the customer experience http://www.prlog.org/11778474-interactive-intelligence-to-host-2012-key-contact-center-trends-and-priorities-web-event.htmlIndustry analyst, Art Schoeller, featured as a presenter of educational webcast http://www.prlog.org/11772949-interactive-intelligence-acquires-contact-center-business-of-south-african-reseller-atio.htmlAsset purchase agreement gives Interactive Intelligence increased presence throughout Africa http://www.prlog.org/11750353-interactive-intelligence-releases-customer-interaction-center-version-40-in-the-middle-east.htmlMajor new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, new Web portal and private cloud deployment model http://www.prlog.org/11749273-interactive-intelligence-offers-cloud-based-solution-to-contact-centers-in-saudi-arabia.htmlFlexible deployment options allow cost-effective migration of communications systems to all-in-one software platform http://www.prlog.org/11731717-three-day-conference-to-include-workshops-case-studies-tutorials-and-networking-opportunities.htmlThree Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities http://www.prlog.org/11729261-interactive-intelligence-inks-partnership-agreement-with-alnafitha-international-for-saudi-arabia.htmlReseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence http://www.prlog.org/11723136-interactive-intelligence-named-among-worlds-top-500-software-and-service-providers.htmlSoftware Magazine ranks Interactive Intelligence 219th in its List of the Top 500 Software and Service Providers http://www.prlog.org/11711147-interactive-intelligence-to-host-contact-center-consolidation-and-centralization-web-event.htmlWebcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants http://www.prlog.org/11701476-interactive-intelligence-to-launch-cloud-based-communications-trial-program.html"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service http://www.prlog.org/11684461-interactive-intelligence-to-hold-contact-center-industry-seminar-in-saudi-arabia.htmlSeminar to take place in Jeddah on 17th October and Riyadh on 18th October 2011 http://www.prlog.org/11649046-interactive-intelligence-and-malaz-technology-sign-partnership-agreement-for-saudi-arabia.htmlReseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence http://www.prlog.org/11617624-interactive-intelligence-positioned-in-leaders-quadrant-of-contact-center-infrastructure-report.htmlReport leaders defined as “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products” http://www.prlog.org/11602185-mwi-jordan-reports-benefits-from-business-communications-software-from-interactive-intelligence.htmlAll-in-one IP communications software suite deployment results in improved customer service http://www.prlog.org/11593713-interactive-intelligence-to-host-social-media-the-multichannel-contact-center-web-event.htmlWeb event will be of interest to organizations looking to add social media to their communication strategy within the contact center http://www.prlog.org/11574867-interactive-intelligence-completes-holding-company-reorganization.htmlShares of new holding company to commence trading on the Nasdaq global select market under ticker symbol “ININ” http://www.prlog.org/11492381-interactive-intelligence-to-exhibit-at-mecom-2011.htmlVendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers http://www.prlog.org/11466665-interactive-intelligence-reports-2011-first-quarter-operating-results.htmlRevenues increase 36 percent; total orders up 55 percent http://www.prlog.org/11457164-interactive-intelligence-to-host-cloud-communications-industry-web-event.htmlEarly sign-up for free Web event exceeds 1,000 registrants