itsm News

PEOPLECERT Group will be joining leading ITSM professionals at FUSION 11, the leading ‘see and be seen at’ ITSM event in US, on 25-28 September 2011

G2G3, the leading provider of business simulations and IT enterprise transformation solutions, today announced an exciting new partnership with Barclay Rae Consulting, a specialist in IT Service Management consulting services.

- Just SAR 5, 500 including exam - 5% Early Bird saving - Buy 5, get 1 free! - Pass the ITIL v3 Foundation Certification Exam - Learn how to implement ITIL v3 successfully within your own organisations

‘Invest in your people through professional certification and use the power of ITSM to drive business transformation’ was the key message of Alejandro Debenedet’s keynote speech, during itSMF Hellas

Macanta Consulting – business and service management experts – is proud to announce a partnership with K2 Solutions Group – a leading service management enablement firm.

Preserving Customizations with Overlays and Custom Objects in AR System will describe how we can customize the AR System objects so that customizations will not be lost while future upgrades without effecting your business heavily.

Opens Office in Singapore to Serve as Headquarters for New Operation

The purpose of the survey was to identify the adoption of self service in the service desk industry and highlight how it was being used, as well as discovering if the technology was improving service and changing the way that users are supported.

Join Linium Education and ITSM expert Ralph Nabicht on Wednesday, April 21st at 1pm EST for a free, comprehensive webinar, Cloud Computing: Handling the Paradigm Shift

MILPITAS, CA--(Marketwire - March 29, 2011) - Kovair Software Inc, and nSolutions Inc, of San Jose, Calif today announced a partnership for enhancing ITSM CMDB automation with nSolutions NOVA product line.

Solution Offers Customer Full Suite of Service-now.com Applications

Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.

Thought Rock introduces its $150 ITIL® v3 Foundation Online Exam and Course Bundle. This cost-effective online route to ITIL certification is available to professionals worldwide who want to remain competitive and advance in the job market.

The Linium team in conjunction with itSMF Nashville LIG and nationally renowned ITIL guru - Ralph Nabicht will host a 4-hour sessions of hands-on, rocket-fueled exploration of ITSM - through an interactive, Apollo 13 mission simulator

The BSMReview.com survey measures the adoption, perceptions and expectations of Business Service Management (BSM) industry-wide, providing a benchmark for companies to compare IT and business alignment based on market and business maturity.

Linium Synergy makes collaboration seamless, automates inefficient processes to help clients to easily disseminate important information up, out and down to colleagues, business partners, customers, shareholders and constituents

Interfacing hosted an itSMF Montreal event to promote the benefits of a BPM Solution in support of an ITIL initiative. The event showcased the launch of Stay's “Lean ITSM Toolkit,” a pre-packaged framework built into Interfacing’s EPC.

User-friendly site provides quick access to Help Desk information and connections to others in Spanish speaking OTRS community

G2G3, the leading provider of business simulations and readiness programs has today announced an exciting collaboration with Pirean, a leading delivery partner for IT Service and Security Management.

Latest release strengthens commitment to ITSM, helpdesk, and general issue tracking

Avant’s Business Service Management training curriculum and automation software selected by ProActive Services to augment their ITSM/ITIL portfolio.

New SaaS Scenarios Provide Ready-to-Go Club Membership and Security Management

Here we not only provides Service Desk but its an ITSM suite....that(ITIL Service Desk software) is certified in 10 ITIL V3.0 processes.....

IT managers learn to monitor help desk ticketing with real-time reliability

Washington University in St. Louis’s Center for the Application of Information Technology and Avant Corporation sign licensing agreement for Business Service Management Curriculum.

Attendees learn to improve customer service and keep ownership of their data with the all-new OTRS OnDemand SaaS

Attendees learn to improve service quality; enhance efficiency and customer satisfaction

Global leader in ITIL professional services announces its latest service offering

Beetil.com, a new entrant to the IT Service Management software market announced this week the addition of Knowledge Management to the set of ITIL aligned processes currently provided by their service desk.

Industry leader’s Service Value Management training curriculum selected by HP to augment their ITSM/ITIL education portfolio

This webinar is meant to give an outlook as to "How does the integration of Monitoring, Notification and Ticketing systems can help an organization to Automate the Service Management system"

Invention on “Natural language query construction using purpose-driven template” by Sunil Ranka, an Oracle ACE and OBIEE Architect at Trianz has been approved by “United States Patent Trademark Office”.

Industry leader in Service Value Management selected to deliver training at the itSMF USA National Conference, September 23, 2010 in Louisville.

New open source OTRS help desk nets six-figure savings for Toshiba

TÜV SÜD Academy set to expand. From Munich to Mumbai, service quality, customer focus and cost-awareness are the drivers of sustainable business success for IT service providers.

G2G3 has today announced the launch of Pathfinder; a facts based, cost-effective software mediated online assessment portal for ITSM, ITIL, ISO/IEC 20000 and PPM.

Fast Emerging Tech Companies Join Forces To Deliver Unmatched Application Solutions and Data Center Consulting Services That Seamlessly Align IT Operations and Business Strategy

BMC Remedy ITSM 7.6 integrated suite of service management applications provides seamless, out-of-the box Thisworkflow automation within and across key ITIL processes resulting in rapid organizational adoption and process efficiency.

Industry leader in Service Value Management selected to deliver training at the itSMF New Zealand National Conference, May 18-21, 2010 in Auckland.

Help Desk application provides consolidated service management application to automate processes across organizations.

ICCM Solutions today announced that they have won a Wiltshire Business of the Year Award, under the category ‘Innovation and Growth’ . These awards are the most prestigious Business awards in the county.

First interactive IT Asset Management knowledge base with performance measurement and best practice roadmaps is available. The new ITAM 360™, developed by IAITAM, provides enterprise-wide IT business intelligence and transparency.

Expanding technology services for Asia-Pacific customers

Program provides a comprehensive set of consulting and education services, including a public schedule of classes, designed to ensure the customer relevance and beneficial velocity of IT Service Management (ITSM) initiatives.

New program provides much needed and complimentary help for small to medium sized IT organizations considering, or actively pursuing, an ITSM transformation, and especially those using the IT Infrastructure Library (ITIL®) best practice framework.

CourseSeeker offers discount of up to $250 to everyone who shares the news about CourseSeeker.com and the time it can save while searching for training.

Service Management 101 today announced the endorsement by the IT Service Management Professional Association (ITSMPa) of the Universal Service Management Body of Knowledge (USMBOK) as the definitive service management reference for its members.

Innovative service enables Fortune 2000 IT organizations to rapidly launch successful transformation programs to improve service levels, reduce costs, increase operational efficiency and enhance operational scalability.

ICCM Solutions announces the release by OVUM Butler Group of their technology audit specifically on ICCM’s IT Service Management (ITSM) and Helpdesk software.

ICCM Solutions today announced that they have made it to the Finals of the Wiltshire Business of the Year Awards, the most prestigious Business awards in the county. ICCM has been recognised under the ‘Innovation and Growth’ Award.