ivr News

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that David Parkinson has joined the company as Chief Operating Officer.

Marketing Optimization Specialist Ranks Among America's Fastest Growing Companies

Feitian Technologies Co. Ltd. provides unique OTP (one time password) token solutions for the Indian Interactive Voice Response or IVR market to fulfill directive of the Reserve Bank of India RBI

Contact/Call for demo: Don Neilsen Email: dnielsen@goldsys.com Telephone: 303-447-2774 or direct 303-381-6709 Twitter: @GoldSystemsInc

Expert in direct response and call routing joins leading marketing optimization firm

CosmoCall Universe, Syntellect CIM, CallRex Quality Management Suite, Intuition Enterprise honored for software excellence

Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer

CallRex Workforce Management Delivers Key Features Essential to Businesses

CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.

Ameyo becomes the technology-of-choice for Abu Dhabi-based, leading parking service firm.

Selex Card Services chooses Acclaim Telecom for new IVR customer support solution.

Acclaim Telecom Services successfully migrates multiple cloud computing based applications for large North American restaurant chain owners.

Peninsula Land Limited, part of Ashok Piramal Group ropes in Ameyo as the technology powering their customer contact operations.

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that David Parkinson has joined the company as Chief Operating Officer.

Marketing Optimization Specialist Ranks Among America's Fastest Growing Companies

Innovative voice application provides automated customer service for multiple health-benefits programs

Wateen is pleased to announce the Launch of its new IVR facility, to improve the consumer experience.

Feitian Technologies Co. Ltd. provides unique OTP (one time password) token solutions for the Indian Interactive Voice Response or IVR market to fulfill directive of the Reserve Bank of India RBI

Cyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 and Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications.

Interactions Corporation has closed a new funding round totaling $12 million.

The Muscat-based bank Heightens Customer Service Standards with Altitude Software

Contact/Call for demo: Don Neilsen Email: dnielsen@goldsys.com Telephone: 303-447-2774 or direct 303-381-6709 Twitter: @GoldSystemsInc

NYU Researchers Reveal Continued Frustration with Automated Voice Systems

Smart Link named Best Large Outsourcing Service Provider, Best Recruitment Program and Best Market Pioneer in KSA Altitude Software user honoured with key distinctions at Middle East Call Centre 2011 Awards

Expert in direct response and call routing joins leading marketing optimization firm

David Clarke, Director of leading telecoms company DBS, reveals how an 0845 number coupled with IVR can give your business the professional edge.

This article will update you on the necessary information to be able to accurately configure an IVR in SAP Business Communications Management dealing with customer information

*astTECS comes up with innovative product line up which serve every individual clients requirement at their finger tip.

Next-generation IP Contact Centre Solutions on Display at Dubai Middle East Contact Centre 2011 (MECC) Exhibition and Conference

Cyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Finance and Voice Biometrics

Simple things like using a Gold 0800 number and IVR Gold can make even a one man band seem like a professional company.

From phone calls which are recorded and emailed back to you for your records through to online call statistics monitoring, Gold Numbers offers a range of additional extras for their 0800, 0845, 0844 and Local Phone Numbers.

Singo Solution announces the roll out of their commercial Call Center Platform to the Retail Market. Singo Solution has been providing Fortune 100 organizations their state-of-art call center platform for over 8 years.

I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components for Asterisk today announced its new release VXI* VoiceXML browser 6.0 for Asterisk® 1.4 / 1.6 / 1.8

IVONA text to speech is now integrated into VXI*VoiceXML browser for Asterisk platforms.

ChoiceView One of Top Mobile Apps Migrating to Tablets at CTIA

iB Management Solutions highlights obsolescence challenges for CIT Operations using older Cencon platforms as Kaba Mas replaces legacy components and encourages organisations towards Cencon 4 upgrades.

• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction

iB Management Solutions extends CIAS (Cencon IVR Automation System) to provide the same functionality for other lock estates such as Sargent and Greenleaf A-Series ATM locks.

iB Management Solutions has developed a range of options for its CIAS solution to ensure the highest levels of availability and disaster recovery support for its automated ATM code distribution system.

After 15-month customer engagement; StarPound Technologies completes acquisition of Atlanta-based, Rocket Dispatch.

Glorsoft wins Internet Telephony EXPO 2011 Best of Show Award for Best Development Tool

The RCCSP Professional Education Alliance is offering newly updated and expanded training workshops designed to improve the effectiveness of IVRs in call centers.

Satisfaction with government agency-run call centers increased due to significantly improved IVR design practices.

Signaling gateway on Keygoe supports all basic platforms

InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.

New Fixed Networks research report from Ovum is now available from Fast Market Research

Telesoft Technologies has announced an increase by a factor of 8 in the number of channels the ARNE IVR can support.

APEX Voice Communications today announced that its APEX First Touch Self-Service Optimizer has received the “Best of Show Award” in the Contact Center Solutions category at TMC’s ITEXPO West 2010 in Los Angeles.

Altitude Software user in Saudi Arabia honoured with a “Customer Service Excellence” Award at Altitude MENA Forum 2010. National Water Company rolls out Altitude uCI for world-class customer service in the Kingdom

A new self-service solution from HTK using Interactive Voice Response (IVR) significantly cuts the cost and time wasted resetting forgotten, expired or compromised passwords.

Annaly Capital Management Inc (NLY) Buys Were 65% Of The Total Buying Value From The Top 30 Trades In The Industry

Beating the competition in price and functionality is our first priority. This means you get the benefit of the best technology and the most innovative development. The Jet-Stream Load Tester is your best choice for SIP IVR modeling.

Interact Incorporated adds voicemail to their Listen application, providing a robust and feature rich conferencing and voicemail solution for demanding operators and enterprises.