ivr Latest News

As the brainchild of communications expert Noah Rafalko (president of TSG Global, Inc.), award-winning entrepreneur Gary Pudles (founder and CEO of AnswerNet), and renowned software architect Thomas Howe (inventor of DSL connection)

UK’s leading multi-retailer voucher and prepaid gift card business deploys automated technology to enhance overall client experience and reduce costs

UK’s leading provider of residential property management services deploys automated technology to streamline processes, maximise resources and boost customer loyalty

AMEYO enhances and effectively manages calls for ReachOut Technosoft Services Pvt.

Cyara Solution Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience

AMEYO plays an important role in the insurance industry of Oman

Cable & Wireless Communications, one of the world’s leading telecommunications companies, has added C3’s Network Conferencing platform to its existing C3 messaging platform.

Cyara’s Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution Key Challenges: New Technology Deployment, Untrained Staff, Failed IVR Application Vendor and Over-Stretched QA Team

Nimblevox’s IVR Systems are now integrated with VoiceVault’s voice biometric solutions to provide simple and secure IVR Applications

Enablx, a United States-based provider of live call center services and self-help technologies, launches new solutions and enhances their web-based offerings.

- Manx Telecom chooses Cambridge-based telecommunications specialist C3 to develop fully customised network messaging solution - The new platform has been fully integrated into Manx Telecom’s IMS Alcatel Lucent carrier infrastructure

Nimblevox, with its hosted IVR, service creation tool, and APIs, helps Mortech launch their 800 Call Connect application; connecting online consumers with local qualified mortgage lenders.

INI today announced the release of version 2.0 of INI LaunchPort, an advanced call-routing application for contact centers, compatible with Avaya Aura® Experience Portal with increased flexibility, enhanced privacy, and heightened security features.

Nimblevox’s hosted IVR, service creation tool, and on-demand deployment provide a convenient solution to quickly bring innovative voice applications, SMS campaigns, and telephony services into production.

AmeriGas, the nation's leading propane supplier, selects Message Technologies, Inc. (MTI) to provide hosted IVR services.

Mark Leonard brings 20 Years of Industry Experience to Interactions Corporation

Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products

Sanjeev Sawai joins Interactions as VP of Platform Engineering

Advertisers Can Now Easily Consolidate and Analyze Uniform Data From Multiple Call Centers

GAPCORP deploys world-class contact centre system to handle its fast-paced growth across the GCC

As the brainchild of communications expert Noah Rafalko (president of TSG Global, Inc.), award-winning entrepreneur Gary Pudles (founder and CEO of AnswerNet), and renowned software architect Thomas Howe (inventor of DSL connection)

INI will be exhibiting at IAUG CONVERGE2013. INI will be highlighting features that automate routine tasks for increased efficiency, cost savings, and agent productivity while providing callers with an improved customer experience.

UK’s leading multi-retailer voucher and prepaid gift card business deploys automated technology to enhance overall client experience and reduce costs

AMEYO enhances and effectively manages calls for Zealous Call Center Services Pvt. Ltd.

UK’s leading provider of residential property management services deploys automated technology to streamline processes, maximise resources and boost customer loyalty

AMEYO enhances and effectively manages calls for ReachOut Technosoft Services Pvt.

Cyara Solution Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience

Services offered by Callerid4u let you know who is calling. Please visit callerid4u.com for details!

UK’s market-leading long-haul holiday company deploys PCI DSS-compliant solution to protect customer data, boost productivity and improve customer experience

Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution

AMEYO plays an important role in the insurance industry of Oman

Drishti-Soft Promotes AMEYO, the Complete CIM Solution, at the 21st Convergence India Event 2013

US Hire Signals Continued Company Growth; Enables Focus on Global Markets for Cyara’s Testing, Monitoring and Simulation Suite

Cable & Wireless Communications, one of the world’s leading telecommunications companies, has added C3’s Network Conferencing platform to its existing C3 messaging platform.

How In-Country Live Quality Assurance Testing Identifies This Serious But Common Occurrence

Did you know that there is an amazing Customer Relationship Management (CRM) function on the Gateway with all of your customer’s information stored, ready to be used?

Cyara’s Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution Key Challenges: New Technology Deployment, Untrained Staff, Failed IVR Application Vendor and Over-Stretched QA Team

Nimblevox’s IVR Systems are now integrated with VoiceVault’s voice biometric solutions to provide simple and secure IVR Applications

Enablx, a United States-based provider of live call center services and self-help technologies, launches new solutions and enhances their web-based offerings.

- Manx Telecom chooses Cambridge-based telecommunications specialist C3 to develop fully customised network messaging solution - The new platform has been fully integrated into Manx Telecom’s IMS Alcatel Lucent carrier infrastructure

Interactions’ Virtual Assistant services recognized for industry-leading robotics innovation

Nimblevox, with its hosted IVR, service creation tool, and APIs, helps Mortech launch their 800 Call Connect application; connecting online consumers with local qualified mortgage lenders.

INI today announced the release of version 2.0 of INI LaunchPort, an advanced call-routing application for contact centers, compatible with Avaya Aura® Experience Portal with increased flexibility, enhanced privacy, and heightened security features.

REST API Allows TRUE ‘Voice with Visuals’ Mobility Communications to Easily be Added to New and Existing Interactive Voice Response (IVR) Systems

Nimblevox’s hosted IVR, service creation tool, and on-demand deployment provide a convenient solution to quickly bring innovative voice applications, SMS campaigns, and telephony services into production.

Drona IVocie is the easier and better voice based learning platform to train your employees via their mobiles and land-lines. This article provides the insight of this emerging enterprise training and development platform.

Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and systems integration software, today announced that 2012 marks its 20th anniversary.

Al Jomaih Automotive Drives its CRM to New Heights with Altitude Software

AmeriGas, the nation's leading propane supplier, selects Message Technologies, Inc. (MTI) to provide hosted IVR services.

Mark Leonard brings 20 Years of Industry Experience to Interactions Corporation

Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products

Sanjeev Sawai joins Interactions as VP of Platform Engineering

The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council’s customer service operations

Interactions Corporation, provider of the most natural, conversational automated systems for customer care, has been named 'Cool Vendor' in the Cool Vendors in CRM Customer Service and Social, 2012 report by Gartner, Inc. on April 16th, 2012.

Intuition Acclaim 5.2 Brings Direct IP Connectivity and Enhanced Attendant Features to Popular PBX

Netscribes (India) Pvt. Ltd. launches a report on the Mobile Commerce Market in India 2012 covering a market with strong growth potential. It is a part of Netscribes’ Telecommunication Series

Advertisers Can Now Easily Consolidate and Analyze Uniform Data From Multiple Call Centers

GAPCORP deploys world-class contact centre system to handle its fast-paced growth across the GCC

Enghouse Interactive Explains State of Customer Interactions in U.S. Business in First Customer Interaction Index

CosmoCall Universe, Syntellect CIM, CallRex Quality Management Suite, Intuition Enterprise honored for software excellence

Voice Navigator combines software and technologies to create Interactive Voice Response (IVR) telephone information systems that automatically recognize and synthesize speech and authenticate users’ voice.

Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer

CallRex Workforce Management Delivers Key Features Essential to Businesses

CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.

Ameyo becomes the technology-of-choice for Abu Dhabi-based, leading parking service firm.

Selex Card Services chooses Acclaim Telecom for new IVR customer support solution.

Acclaim Telecom Services successfully migrates multiple cloud computing based applications for large North American restaurant chain owners.

Peninsula Land Limited, part of Ashok Piramal Group ropes in Ameyo as the technology powering their customer contact operations.

Courts, Singapore’s largest retailer of IT, electronics and home furnishing solutions, has signed a strategic partnership with Lantone Systems to add new levels of excellence to its existing call centre and VOIP systems.

Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that David Parkinson has joined the company as Chief Operating Officer.