ivr News

Satisfaction with government agency-run call centers increased due to significantly improved IVR design practices.

Signaling gateway on Keygoe supports all basic platforms

InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.

New Fixed Networks research report from Ovum is now available from Fast Market Research

Telesoft Technologies has announced an increase by a factor of 8 in the number of channels the ARNE IVR can support.

APEX Voice Communications today announced that its APEX First Touch Self-Service Optimizer has received the “Best of Show Award” in the Contact Center Solutions category at TMC’s ITEXPO West 2010 in Los Angeles.

Altitude Software user in Saudi Arabia honoured with a “Customer Service Excellence” Award at Altitude MENA Forum 2010. National Water Company rolls out Altitude uCI for world-class customer service in the Kingdom

A new self-service solution from HTK using Interactive Voice Response (IVR) significantly cuts the cost and time wasted resetting forgotten, expired or compromised passwords.

Annaly Capital Management Inc (NLY) Buys Were 65% Of The Total Buying Value From The Top 30 Trades In The Industry

Beating the competition in price and functionality is our first priority. This means you get the benefit of the best technology and the most innovative development. The Jet-Stream Load Tester is your best choice for SIP IVR modeling.

Interact Incorporated adds voicemail to their Listen application, providing a robust and feature rich conferencing and voicemail solution for demanding operators and enterprises.

Increasing customer loyalty and connecting people with information faster

AVISSOL offers Predictive Dialer solutions for call centers, that does not require too much of hardware and easily expandable to meet the growing needs.

Specifically designed for VAS & Enterprise players in the India market

People Tech Contact Center suite comes with a comprehensive Customer Relationship Management (CRM), customizable product for any industry and has capability to include Business Intelligence, predictive analysis and business performance Management.

New portfolio of IVR applications deployed to support nonprofit agency’s growth

Visit USAN at Pod #13 at ACCE 2010 at the Sheraton New Orleans Hotel June 15 – 16, 2010.

South Shore Resources Inc.(SSHO.PK) is a company that’s pumping out solutions where poor fuel economy is concerned.

Advanced Telecom Services announces the completion of its new SB3000 telecom service bureau platform. The SB3000 allows for: faster connectivity; increased redundancy; greater capacity; quicker deployment time; improved maintenance capabilities.

Recently published research from Ovum, "Enterprise IVR beyond customer service", is now available at Fast Market Research

Aumtech Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

SyberNet, a Galway based technology company, has launched a new offering to Credit Unions, which will allow members transfer money electronically over the phone from their Laser or Debit Card to their Credit Union account.

Kinesis Survey Technologies LLC (Kinesis) announces its partnership with CMS Research, the leading interactive voice response (IVR) market research company.

iB Management Solutions’ CIAS solution allows Sunwin to replace their manned call centre with an automated IVR solution to distribute ATM lock codes to crews, resulting in lower costs and increased call capacity

Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe.

Advanced contact centre solution supports Air Miles in enhancing service levels and increasing efficiencies

QualiPlex Software, LLC announced the launch of v2.0 of Unite Call Center and Unite PBX products for Skype. These products are inherently best choice for over 521 million Skype users who want to use Skype as their business communication platform.

ESKADENIA Software joined the world’s largest mobile convention at the GSMA Mobile World Congress, which was held in Barcelona-Spain from 15-18 February 2010. ESKADENIA Software showcased its products and services from its stand No.2A62 in Hall 2.

The VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres.

Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca, one of the largest pharmaceutical companies in the world.

Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers.

Drishti-Soft strengthens CPA capabilities of Ameyo to deliver best of the breed technology to their clients.

CNT Ecuador launches 116, the first voice portal for all its international calls powered by VXI* VoiceXML platforms from I6NET.

~ Digital Weather services to be offered across different Mobile medium of SMS, IVR & Mobile Internet for Indian residents and tourists ~

As part of its long-term commitment to providing quality recall services, Wessan Interactive has registered with the 2010 Product Safety & Recall Directory.

Linxter, provider of in-the-cloud middleware, partners with VisualGov, a software development firm, to integrate Microsoft Office Communication Server with cloud computing, enabling a server monitoring app to send alerts via phone and IM.

Omaha, Nebraska - Wessan Interactive, a provider of IVR, text messaging and interactive web, has developed an Automated Field Communication system using 3 of today’s leading methods of communication.

Contact centres are key instruments in the information delivery units for government organisations. In the current environment, contact centre professionals have to tackle large call volumes with callers expressing high levels of stress.

Ten-question self-assessment from Crimsonet Technologies designed to measure the effectiveness of IVR systems and maximize IVR system efficiency and profitability

Cloud Telephony. Powered by VoiceXML and ASTERISK PBX

Voxbone and I6NET Complete Interoperability Test for 3G Video-to-Mobile-Phone Services. Voxbone's Call Origination Services Certified to Work With I6NET VXI* IVVR 3G Video Telephony Solutions

IVR, also known as Interactive Voice Response, is on its way to being the future of telecommunications, and especially customer service. IVR is an advanced technological innovation which replaces a human agent with an “automated” one.

Pronexus slashes IVR Migration Program port pricing and announced enhancements to the Program. This program originally introduced in 2004 is designed for CT ADE IVR developers looking to convert their existing IVR application to VBVoice.

Pronexus announced today the promotion of Alan Atkinson to Vice President and General Manager of Pronexus, a newly created position.

Add the power of speech to your VoiceXML applications with LumenVox Speech Engine 9.0 and I6NET VXI* browser Today.

Build an advanced IVR / IVVR doesn’t require rocket science.

We are please to be new Redfone power user providing hi-availability to our IVR Solutions.

Chathouse.tv expands it's voice chat for wire line and mobile networks to the internet using the multi client voip solution of BASIS Audionet.

Wessan Interactive, a leading provider of Interactive Voice Response (IVR), Text Messaging and Interactive Web has developed an automated solution that accurately tracks employees’ daily attendance through the use of an IVR.

King Abdulaziz and His Companions’ Foundation for Giftedness and Creativity Strengthens Next-generation Workforce in Saudi Arabia. Best-in-Class Contact Centre Enables MAWHIBA to excel on service in the Kingdom