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Next-gen Customer Experience Management (CEM) software puts customer at the heart of business, providing unparalleled insights and sharing tools
By Computer Market Research, Ltd.
MioDatos, a marketing automation platform developed by Computer Market Research, has a new referral management feature called MyReferralIndex.
By National Windscreens
Net Promoter Score increases from 76.0 in 2012 to 81.2 in 2013
By Root Cause Solutions & Services, LLC
Jacksonville, Florida: Root Cause Solutions & Services, LLC (www.rootcauseservices.com), a company specializing in call center, business transformation, and learning services, and CustomerGauge (www.customergauge.com), a SaaS business that operates a.
By Performance in People Ltd
NPS is a growing methodology for measuring the satisfaction of your customers, by assessing their likelihood to recommend through a simple graded question: 'Based on your experience how likely would you be to recommend to family or friends'
By Pretium Solutions
Pretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers.
By Engaged Marketing
Brisbane consulting firm Engaged Marketing announced the insurance company that customers are most likely to recommend to others. The winner in 2011 in both motor and property insurance was APIA.
By Bill Bradley
Omega’s NorthFace ScoreBoard AwardSM Audit Program, any organization using the Net Promoter Score can be recognized for delivering “world class” customer service
By Red Book Solutions
Red book solutions achieves exceptional net promoter score demonstrating outstanding customer satisfaction program results rank red book solutions’ customer loyalty near fan-favorite brands including google, southwest airlines and facebook
By Simon Bennett, Agility PR Ltd
• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction
By Business Over Broadway
Business Over Broadway announces the RAPID loyalty measurement approach, helping companies like Mob4Hire accelerate business growth by understanding three facets of customer loyalty: Retention, Advocacy and Purchasing.
By Engaged Marketing Pty Ltd
Engaged Marketing has released a new groundbreaking consumer loyalty study for leading Australian car brands. Subaru was streets ahead with a Net Promoter Score of 35%. The full study includes detailed word of mouth analysis & economics.
By Alliance Global Services
Twice a year, we formally survey our clients to receive direct feedback in key areas such as Delivery, Account Team, Project Management and Products and Services offerings. Then we put that feedback to work.
By The Spectrum Services Group
Plus Computer Solutions was recently listed as a top 10 Sage Partner “Best in Class” for providing superior customer service based on Net Promoter Scores (NPS).
By Engaged Marketing
Engaged Marketing has been officially licensed as a Net Promoter Score Loyalty Partner in Australia.This enables the company to provide clients with an end-to end certified Net Promoter Score ® implementation.
By CallCopy, Inc.
cc: Survey helps companies capture data to measure percentage of customers that would actively promote products and services to their social networks
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