net promoter score Latest News

NPS is a growing methodology for measuring the satisfaction of your customers, by assessing their likelihood to recommend through a simple graded question: 'Based on your experience how likely would you be to recommend to family or friends'

Pretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers.

Brisbane consulting firm Engaged Marketing announced the insurance company that customers are most likely to recommend to others. The winner in 2011 in both motor and property insurance was APIA.

Omega’s NorthFace ScoreBoard AwardSM Audit Program, any organization using the Net Promoter Score can be recognized for delivering “world class” customer service

Red book solutions achieves exceptional net promoter score demonstrating outstanding customer satisfaction program results rank red book solutions’ customer loyalty near fan-favorite brands including google, southwest airlines and facebook

• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction

Business Over Broadway announces the RAPID loyalty measurement approach, helping companies like Mob4Hire accelerate business growth by understanding three facets of customer loyalty: Retention, Advocacy and Purchasing.

Engaged Marketing has released a new groundbreaking consumer loyalty study for leading Australian car brands. Subaru was streets ahead with a Net Promoter Score of 35%. The full study includes detailed word of mouth analysis & economics.

Twice a year, we formally survey our clients to receive direct feedback in key areas such as Delivery, Account Team, Project Management and Products and Services offerings. Then we put that feedback to work.

Plus Computer Solutions was recently listed as a top 10 Sage Partner “Best in Class” for providing superior customer service based on Net Promoter Scores (NPS).

Engaged Marketing has been officially licensed as a Net Promoter Score Loyalty Partner in Australia.This enables the company to provide clients with an end-to end certified Net Promoter Score ® implementation.

cc: Survey helps companies capture data to measure percentage of customers that would actively promote products and services to their social networks