ofcom News

UK consumers are achieving 22 per cent faster broadband speeds at home

Proposed changes to postal regulations to remove price controls on the cost of Royal Mail’s commercial bulk mailing services could threaten the long-term prospects of the medium by driving businesses away from using mail, the DMA has warned.

Sytel Limited, a global supplier of contact centre solutions, today issued a challenge to UK companies involved in telemarketing and outbound dialing to stop breaking the law or face an increasing consumer backlash.

The latest poll from Broadband Genie has found that just 20 per cent of mobile broadband users are happy with their speeds.

Too many companies aren't getting the best results from their advertising. Do you know why? It's not because they're spending too little, or advertising in the wrong places. It's because they're using the wrong number to promote their business.

Analysis of international postal markets shows competition is key to success of USO TNT Post calls on Ofcom, the new postal regulator to back removal of VAT distortion

If an independent regulator is to be just that - independent, we should not expect senior members to be sharing sensitive information with competing companies. So, why did Rhodri Williams do just that?

Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers.

Despite EC law forcing UK mobile operators to cap data roaming bills at 50 Euros (£45), holidaymakers travelling outside the EU are still in danger of running up massive charges reaching to thousands of pounds, warns Broadbandgenie.co.uk.

OFCOM plans are under consideration to allow freephone 0800 numbers to be free from mobile phones as well as landlines, meaning that customers making calls on a mobile will have the same benefits as customers phoning on a landline.

Broadbandgenie.co.uk has joined communications regulator Ofcom in condemning the use of the word 'unlimited' when selling broadband and mobile phone tariffs that are anything but.

Mobile phone users claim they are ripped off by mobile phone providers because they pay through the nose to call an 0800 number whereas the same call made from a landline is free. Ofcom is set to change things soon.

The telecommunications regulator OFCOM announced last week that the lack of available new numbers would cause “problems” for London and around 70 other STD code areas in the UK during the next decade.

As Ofcom prepares to allow new users to have licences for the 800MHz and 2.6GHz spectrum bands, will those users get what they pay for? Will those spectrum blocks really be for their exclusive use?

Epitiro, the leading broadband analysis provider has appointed Phil Hopper as Global Sales Driector. Phil's challenge will be to develop new sales channels and major accounts in both the mobile and fixed broadband industries.

CAMBRIDGE, UK - 13 October 2010 - As delays to UK spectrum liberalisation jeopardise the success of wireless broadband, Unwired Insight advocates the early introduction of LTE into 2G spectrum.

Netcall’s Chief Technical Officer, Richard Farrell, welcomes the new Ofcom ruling to ban repeat silent calls.

Mobile regulators, Ofcom has revealed that mobile phones consumers will soon be able to change providers and network carriers within one working day as opposed to the current two-day changeover period.

Sytel Limited is launching an initiative, with immediate effect, to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.

Measures to put a stop to the mis-selling of mobile phone contracts have been brought into force by the communications regulator Ofcom.

Get ready for product placement on your TV screens as it has been announced that this is to be allowed on British television for the first time.

The efficiency of mobile web surfing has been thrown into doubt this week with clarifications needed regarding the speed of advertised broadband.

London, UK: Broadband providers will be obliged to advertise average connection speeds by 2012, according to Top 10 Broadband (www.top10-broadband.co.uk).

BT's failure to provide a "MAC code" allowing them to move to another broadband supplier, has led to a call from the company's MD to take BT to court under monopoly legislation

O-bit Telecom and Singularity today announced that O-bit is the first communication provider in the UK to go live on ISDN 30 on the OpenReach EMP platform.

Many mobile phone cashback deals are a rip-off and should be banned, says which.co.uk

Telecoms regulator Ofcom has released results from its latest International Communications Market report.

It has been announced that a summit is to be held with the broadband industry in order to ensure that the UK is prepared for advancements in this area

A broadband petition on the 10 Downing Street website has been enjoying support with over a thousand signatures

Until now consumes have had to put their trust in price comparison websites when it comes to finding the cheapest broadband deals, but this is something that Ofcom now plans to monitor.

Anyone that has made a complaint to their broadband provider will know just how long it can take to resolve disputes. Industry regulators OFCOM are likely to take action.

Broadband Internet Service Providers have been warned by the trade association ISPA that they need to be more transparent with regards to fair use policies.