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July 2015
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post-call IVR surveys Press Releases

 



By Customer Relationship Metrics, L.C.
This crazy Myth Monster has been spreading false information about how to survey in contact centers and must be stopped.
By Customer Relationship Metrics
Post-call surveying in contact centers is growing rapidly, despite so many people that have opinions based on feelings instead of facts. Get this ebook and learn from the academic inventors and get best practices that work. Includes self-assessment.


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