protocall one Latest News

• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction

ProtoCall One sees revenues increase by 15% in 2010 compared to 2009, enabling the firm to invest in strengthening its management and technical teams and to extend its portfolio of services.

Louise Forgan joins ProtoCall One as sales consultant

Keynote speaker: John Connolly, Head of Innovation at British Gas Premier Energy, European Contact Centre of the Year 2010, on how inspiring your agents to do a better job for the customer leads to great results

ProtoCall One, the leading contact centre consultancy and systems integrator, saw its team shirt sponsorship with Birkdale School in Sheffield go global as the school’s under 17 rugby development team toured across New Zealand and the Cook Islands.

60% of contact centre managers are not sure how to manage social media in their contact centre and need to understand more about how it pays for itself, according to a new survey from leading contact centre integrator and consultancy ProtoCall One.

ProtoCall One, the leading contact centre consultancy and systems integrator, will speak about virtual call centres in the core Call Centre Focus conference and run a social media communications workshop at the Call Centre & Customer Management Expo

One out of every six contact centres (16%) in the UK is now recruiting for agents to support multi-channel communications projects, according to new research from leading contact centre integrator and consultancy ProtoCall One.

ProtoCall One, a leading contact centre consultancy and systems integrator, has won a contract to support all contact centre technology infrastructure for PlusOne Services.

ProtoCall One, a leading contact centre consultancy and systems integrator, has announced the appointment of Mike Havard as advisor to the board.

ProtoCall One and Empirix have formed a partnership in the UK to deliver a unique testing and monitoring service for contact centres that use Genesys technology.