service desk News

EnterpriseWizard’s award-winning software comes with industry’s only money-back guarantee

myservicedesk.com offers greater choice in IT Service Management with implementation in days, not weeks.

Firm transitions complete help desk operations to provide reliable and 24/7 user support

Supportworks Software Integrates with the Unified Knowledge Platform to Improve Time to Service Desk Effectiveness

Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®.

Intelliteach, the only dedicated law firm-specific outsourced service desk company, has joined the sponsorship program of Pro Bono Net, a nonprofit leader in innovative programs that increase access to justice.

First full time UK Intelliteach firm extends to 24/7 support with after-hours service desk

Company to leverage Enlighta’s suite to offer cloud-based managed IT services to its clients

Updated Guru Guide includes findings from 1.2 million law firm tickets analyzing top ticket categories, impact of conversions on user support staffing, popular Key Performance Indicators and efficiency of email vs. live support

The Internet Group, the London IT management and IT outsourcing specialist, has announced that it is now a Service Desk Institute (SDI) Gold Member

19-Year User Support Industry Veteran Joins Legal-specific Helpdesk Outsourcer

The impressive surroundings of London’s Hotel Russell last night played host to one of the highlights of the IT industry’s year: the Network Computing Awards.

The purpose of the survey was to identify the adoption of self service in the service desk industry and highlight how it was being used, as well as discovering if the technology was improving service and changing the way that users are supported.

The Internet Group, a London-based IT management company and service desk, has successfully completed its transition into the mid-market.

London-based IT managed service provider, The Internet Group has retained its 3 star SDI (Service Desk Institute) certification for a second year running

Comprehensive ‘Guru Guide’ includes findings from 600,000 law firm tickets analyzing top ticket categories, impact of conversions on user support staffing, and popular KPIs

Gamma hosting will take the hassle of IT management out of your hands with 24 hours a day, 365 days a year monitoring, control, protection and support for a fixed monthly fee.

New SaaS Scenarios Provide Ready-to-Go Club Membership and Security Management

HelpDeskSaaS is a help desk software-as-a-service which lets users build help desk application without any infrastructure costs.

Home of high performance engineering tunes up its IT service capability with Hornbill’s service management software, improving response time by 50% and reducing IT costs

Cased Dimensions a new and upcoming software development company based in Monaghan was this week welcomed by Taoiseach Brian Cowen. The Taoiseach made this special visit to thank Cased Dimensions for driving growth in the Irish Economy.

National firm provides 24/7 helpdesk user support and smooth Office roll-out transition by outsourcing complete function

Apex IT Group has been ranked as one of the 2010 fastest-growing, privately-held businesses in the Philadelphia region by the Philadelphia 100, Wharton Small Business Development Center, and the Entrepreneurs’ Forum of Greater Philadelphia.

Beetil.com, a new entrant to the IT Service Management software market announced this week the addition of Knowledge Management to the set of ITIL aligned processes currently provided by their service desk.

Reports net income of $138,000, or $0.01 per share, despite year over year revenue decline - Excluding special items, would have achieved net income of $1.1 million, or $0.10 per share

TechTeam Positioned by Leading Analyst Firm in Visionaries Quadrant of 2010 Europe Help Desk Outsourcing Magic Quadrant

New services provided include service desk support and personnel to manage key ITIL processes

TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support

Software developer NetSupport are pleased to announce the immediate availability of NetSupport ServiceDesk version 3.

Intelliteach legal helpdesk after-hours support and IQTrack call tracking software helps firm increase service and responsiveness

CCS Service Request 5.0 – provides an affordable, consolidated service tracking solution based on existing Microsoft Technology.

Help Desk application provides consolidated service management application to automate processes across organizations.

Baltic Data Center will provide IT Service Desk services to three companies of the Carlsberg Group – Svyturys-Utenos Alus in Lithuania, Aldaris in Latvia and Saku in Estonia.

The Service Desk Company 4uTechnologies says the new Twitter page is just another way to connect with their current and future clients and partners.

ICCM Solutions announces that their globally recognised IT Service Management software, e-Service Desk have been awarded the premier ‘Gold’ Level Certification from the United Kingdom’s Office of Government Commerce (OGC) for ITIL® Compliance.

ICCM Solutions today announced that Tesco PLC, the largest British retailer and the world’s third largest retailer, has chosen ICCM’s e-Service Desk to help align their Global IT infrastructure and improve IT Customer Services.

FREENET has passed the ISO 27001 audit for the second year

CCS Service Request - HR tracks and manages requests for HR, Benefits and related services such as New Hire tasks

CCS Service Request for Employee Services builds on Microsoft Outlook and the Web for high user acceptance and fast deployment.

October 5, 2009 — Mediachase today announced it will launch a new version of Instant Business Network 4.7, which works with Microsoft Windows® 7 and other

TriActive Continues to Expand Their Reach in APAC

ICCM beat world leaders in the Service Management field with huge expansion in this economic downturn. In response to this growth, ICCM’s will be moving to larger office space in July 2009. This new office will accommodate ICCM’s expansion plans.

Halton School's IT Staff of 20 Now Able to Manage More Than 6000 Assets in 50 Locations

IT Staffs Asked to do More with Less in New Economy

LiveTime Software today announced its new Geo Location Cloud Service, enabling service providers to track technicians and customers using LiveTime anywhere in the world.

ITIL Service Management and Help Desk Virtual Appliance from LiveTime Software supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).

IssueCentre is a powerful browser-based ticket management platform designed for the needs of the 21st Century business. It's perfect for managing all customer interactions:- helpdesk tickets, complaints, project management issues or software bugs.

Organizational restructuring realigns business with corporate strategy

ICCM Solutions, an industry recognised Service Management software, consultancy and training company receives top customer service rating from their customer.

Leading Welsh Housing Association, Cadarn Housing Group, has selected ICCM’s Service Management software to support its use of ITIL® best practice processes.