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| service desk Latest News+ XML/RSSBy PR Artistry ‘Five a Day’ approach adds intuitive usability, attractive look and feel, and gamification to strengthen Sostenuto IT Service Management By Matrix42 London, England: Matrix42 (http://www.matrix42.com) today announced that it had won a major IT Innovation Award at the recent CeBIT exhibition. By PR Artistry Limited UK-headquartered Service Management company Sunrise Software today announced that ANS Group has deployed its Sostenuto IT Service Management (ITSM) solution to manage IT Incident and Change Management for its customers, as well as supporting its critical. By InsideLegal Strategic partnership to extend service desk capabilities to UK financial and legal markets By PR Artistry New article published by UK Service Management company claims a holistic approach to culture and technology is the solution to avoiding poor customer service and boosting revenues By PR Artistry Leading provider of technology solutions to critical emergency services agencies deploys Sunrise’s Sostenuto solution for its Service Desk By MetaQuotes Software Corp. LIMASSOL, Cyprus, Oct. 1, 2012. Today, MetaQuotes Software Corp., the developer of TeamWox enterprise management system, has announced an offer for free TeamWox for government entities. By InsideLegal Risk and security management focused certification complies with international standards By InsideLegal Includes findings from 2.2 million law firm tickets, including top ticket categories, impact of conversions on user support staffing, and impact of ‘BYOD’ policies By PR Artistry World’s leading publisher of popular music goes live in record time with Sostenuto IT Service Management solution By PR Artistry Latest addition to portfolio provides real-time visibility of Service Desk performance and rapidly improves decision-making By Diversified UK SITS – The Service Desk & IT Support Show – has been nominated for a prestigious Best UK Trade Show Award by the Association of Event Organisers (AEO) in its annual Excellence Awards. By Diversified Business Communications UK The Service Desk & IT Support Show - the UK’s essential two-day event for IT service and support professionals - opens at Earls Court tomorrow on 24 April 2012. By PR Artistry Latest addition to portfolio provides instant access to the Service Desk anytime and from anywhere By Terry Brown InvGate takes IT support to new levels with the introduction of Gamification features in Service Desk by creating engaging experiences that drive application adoption and collaboration. By TMR Multimedia Major upgrade just released by the only BPM company able to guarantee success. By InsideLegal Established legal services company acquires industry leading outsourced service desk provider By Mproof Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®. All Press ReleasesBy PR Artistry Podcast series provides opportunity to hear Sunrise customers discuss their experiences and ideas for successful Service Desk Management implementations By PR Artistry ‘Five a Day’ approach adds intuitive usability, attractive look and feel, and gamification to strengthen Sostenuto IT Service Management By INTERTEC SYSTEMS Intertec Systems LLC, a leading Systems Integrator in the region since 1991, is hosting an exclusive LANDesk technology workshop on 27th March, 2013 at Crowne Plaza Hotel, Sheikh Zayed Road,... By PR Artistry Improved service delivery and management supports pupil laptop and tablet projects at inner city... By Matrix42 London, England: Matrix42 (http://www.matrix42.com) today announced that it had won a major IT Innovation Award at the recent CeBIT exhibition. By PR Artistry Limited UK-headquartered Service Management company Sunrise Software today announced that ANS Group has deployed its Sostenuto IT Service Management (ITSM) solution to manage IT Incident and Change Management for its customers, as well as supporting its critical. By ResultsPositive Join the "A Day in the Life with HP Service Anywhere" webinar March 1, 9:00am - 10:00am (PST) as David Shirey, Solution Architect, walks through some common use-cases within the ITSM space. By PR Artistry Sunrise’s Customer Service Management solution provides centralised, efficient support for 6,000 customers in Bluebell’s fast-moving unified communications market By InsideLegal Strategic partnership to extend service desk capabilities to UK financial and legal markets By PR Artistry Leading provider of cloud solutions selects Sunrise Software’s Sostenuto Service Desk solution to support customers across Europe By PR Artistry New article published by UK Service Management company claims a holistic approach to culture and technology is the solution to avoiding poor customer service and boosting revenues By PR Artistry Leading provider of technology solutions to critical emergency services agencies deploys Sunrise’s Sostenuto solution for its Service Desk By MetaQuotes Software Corp. LIMASSOL, Cyprus, Oct. 1, 2012. Today, MetaQuotes Software Corp., the developer of TeamWox enterprise management system, has announced an offer for free TeamWox for government entities. By InsideLegal Risk and security management focused certification complies with international standards By InsideLegal Includes findings from 2.2 million law firm tickets, including top ticket categories, impact of conversions on user support staffing, and impact of ‘BYOD’ policies By PR Artistry World’s leading publisher of popular music goes live in record time with Sostenuto IT Service Management solution By PR Artistry Latest addition to portfolio provides real-time visibility of Service Desk performance and rapidly improves decision-making By Linium Albany, NY, July 26, 2012 – Linium’s ITSM Expert Phyllis Drucker Authors Third Part of Complimentary White Paper Series on Running IT As a Business By Linium Albany, NY, July 18, 2012 – Linium’s ITSM Expert Phyllis Drucker Offers Complimentary Webinar By Diversified UK SITS – The Service Desk & IT Support Show – has been nominated for a prestigious Best UK Trade Show Award by the Association of Event Organisers (AEO) in its annual Excellence Awards. By PR Artistry Secure smartphone access to Service Desk data increases productivity for IT support staff By Rachel Slater Albany, NY, May 17, 2012 – Linium Wins Business from Largest Ontario Based Electricity Distribution Company By Rachel Slater Albany, NY, May 1, 2012 – Linium’s ITSM Expert Phyllis Drucker Published in May 2012 issue of Vivit InForum News By Hornbill New Partnership Delivers ITSM Scorecards for All Levels of IT Services By Diversified Business Communications UK The Service Desk & IT Support Show - the UK’s essential two-day event for IT service and support professionals - opens at Earls Court tomorrow on 24 April 2012. By Serena Software • Seminar sessions on ITSM, self-service and process management to be delivered at UK’s leading event for IT management and ITIL best practices • Opportunity to see Serena’s award-winning ITSM innovation in action By PR Artistry Latest addition to portfolio provides instant access to the Service Desk anytime and from anywhere By Terry Brown InvGate takes IT support to new levels with the introduction of Gamification features in Service Desk by creating engaging experiences that drive application adoption and collaboration. By TMR Multimedia Major upgrade just released by the only BPM company able to guarantee success. By InsideLegal Established legal services company acquires industry leading outsourced service desk provider By Margaret Kessler EnterpriseWizard’s award-winning software comes with industry’s only money-back guarantee By Hornbill myservicedesk.com offers greater choice in IT Service Management with implementation in days, not weeks. By InsideLegal Firm transitions complete help desk operations to provide reliable and 24/7 user support By Hornbill Supportworks Software Integrates with the Unified Knowledge Platform to Improve Time to Service Desk Effectiveness By Mproof Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®. By Pro Bono Net Intelliteach, the only dedicated law firm-specific outsourced service desk company, has joined the sponsorship program of Pro Bono Net, a nonprofit leader in innovative programs that increase access to justice. By InsideLegal First full time UK Intelliteach firm extends to 24/7 support with after-hours service desk By Enlighta Inc Company to leverage Enlighta’s suite to offer cloud-based managed IT services to its clients By InsideLegal Updated Guru Guide includes findings from 1.2 million law firm tickets analyzing top ticket categories, impact of conversions on user support staffing, popular Key Performance Indicators and efficiency of email vs. live support By Apple Jupp Media. The Internet Group, the London IT management and IT outsourcing specialist, has announced that it is now a Service Desk Institute (SDI) Gold Member By InsideLegal 19-Year User Support Industry Veteran Joins Legal-specific Helpdesk Outsourcer NetSupport ServiceDesk Named Service Management Product of the Year at 2011 Network Computing Awards By Pixel IT Network Solutions The impressive surroundings of London’s Hotel Russell last night played host to one of the highlights of the IT industry’s year: the Network Computing Awards. By Julie Vindis, On Demand PR for Cherwell Software The purpose of the survey was to identify the adoption of self service in the service desk industry and highlight how it was being used, as well as discovering if the technology was improving service and changing the way that users are supported. By Apple Jupp Media The Internet Group, a London-based IT management company and service desk, has successfully completed its transition into the mid-market. By Apple Jupp Media London-based IT managed service provider, The Internet Group has retained its 3 star SDI (Service Desk Institute) certification for a second year running By InsideLegal Comprehensive ‘Guru Guide’ includes findings from 600,000 law firm tickets analyzing top ticket categories, impact of conversions on user support staffing, and popular KPIs By Admin Gamma hosting will take the hassle of IT management out of your hands with 24 hours a day, 365 days a year monitoring, control, protection and support for a fixed monthly fee. By OTRS New SaaS Scenarios Provide Ready-to-Go Club Membership and Security Management By Benjamin Ishak HelpDeskSaaS is a help desk software-as-a-service which lets users build help desk application without any infrastructure costs. By Hornbill Home of high performance engineering tunes up its IT service capability with Hornbill’s service management software, improving response time by 50% and reducing IT costs | ||||||||||||||||||||||
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