service management Latest News

DSPress books are concise, packed with information, occasionally amusing and provide a good, informative read at a realistic price. DSPress authors are established subject-matter experts who both practice and teach in their areas of expertise.

Linium’s (www.linium.com) webcast, Demo of HP Service Manager 9.31, is now available for your viewing.

Linium’s Solution Architect, Sean Caron, will present a complimentary webcast entitled Demo of HP Service Manager 9.31 on Wednesday, January 9th, 2012.

Linium’s (www.linium.com) webcast, Overview of HP Service Manager 9.31, is now available for your viewing.

On October 17, Gartner published its annual evaluation of what it refers to as the field service management software market. Here are the top 3 most important things to take away from the Gartner Magic Quadrant for Field Service Management, 2012:

Provider of the MaNova Software Application for repair process stores and shops

Latest addition to Sostenuto portfolio provides SMEs with a powerful Service Desk solution quickly and cost-effectively

Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®.

Service Management with ITIL® looks at the lifecycle of this essential component of modern business from the ITIL® perspective.

DSPress books are concise, packed with information, occasionally amusing and provide a good, informative read at a realistic price. DSPress authors are established subject-matter experts who both practice and teach in their areas of expertise.

Linium’s (www.linium.com) webcast, Demo of HP Service Manager 9.31, is now available for your viewing.

Linium’s Solution Architect, Sean Caron, will present a complimentary webcast entitled Demo of HP Service Manager 9.31 on Wednesday, January 9th, 2012.

Linium (www.linium.com) welcomes Ben Perkins as Project and Portfolio Management (PPM) Practice Director.

Linium’s (www.linium.com) webcast, Overview of HP Service Manager 9.31, is now available for your viewing.

Linium’s webcast, Aligning IT Service Management to Cloud-Drive Demand, presented by Business Process Expert, Drew Hart, is now available for your viewing!

Linium’s Solution Architect, Sean Caron, will present a complimentary webcast entitled HP Service Manager 9.31 New Capabilities and Enhancements on Wednesday, November 14th, 2012.

On October 17, Gartner published its annual evaluation of what it refers to as the field service management software market. Here are the top 3 most important things to take away from the Gartner Magic Quadrant for Field Service Management, 2012:

At a Roundtable convened by Metanoia, Inc., experts from Linked In, TATA, TELUS, and several eco-system players pointed to notable fundamental advances that are still needed for network-centric performance management to be valuable for operators.

With service management critical for operators today, the Hub™ represents the eco-system’s key thinking, with solutions and solution providers presented in the context of a framework, thus helping carriers understand how different solutions fit.

The prestigious Intercomms journal profiles Metanoia, Inc.’s unique Provider Network Health Assessment Framework™, which helps carrier executives address their burning problems by analyzing business and technology issues holistically.

Metanoia, Inc. and a dozen+ of its eco-system partners have launched their industry initiative on network-centric performance management. The highlight of the discourse will be a live panel at NANOG56, Dallas, October 23.

Linium’s webcast, Running IT as a Business: The Keys to Next Generation Service Management, presented by Business Process Expert, Phyllis Drucker, is now available for your viewing.

Linium’s Business Process Expert, Phyllis Drucker, will present a complimentary webcast entitled Running IT as a Business: The Keys to Next Generation Service Management on October 3rd, 2012.

Hornbill Service Management Inc. selects Cedar Technology as a new Approved Partner for North America for their Supportworks ITSM product line.

Provider of the MaNova Software Application for repair process stores and shops

Albany, NY, July 5, 2012 – Linium Offers Complimentary ITSM Webcast Featuring Independent Research Analyst in July

First-class Service Desk based on Sunrise Software supports rapid business growth and organisational change at one of the UK’s leading managed service providers

Sherry Bevan has launched her own consultancy business Sherry Bevan Consulting Ltd to provide advice, support and coaching on service management, customer service, internal communications and change management.

Albany, NY, May 17, 2012 – Wins Linium Wins HP Service Manager Upgrade Business from World’s Leading Auto Manufacturer

Albany, NY, May 17, 2012 – Linium Wins Business from Largest Ontario Based Electricity Distribution Company

Latest addition to Sostenuto portfolio provides SMEs with a powerful Service Desk solution quickly and cost-effectively

Albany, NY, March 20, 2012 – Linium and J9 Technologies Present Free Demo on New Closed Loop Incident Process (CLIP) Integration Solution via Webinar in April

Flowfinity mobile apps allow businesses to streamline and automate service management processes

Customers attending Pink Elephant's 16th Annual IT Service Management Conference & Exhibition, February 19th-22nd in Las Vegas, are eligible for up to 20 Continuing Professional Development credits from the priSM Institute®.

Latest innovation harnesses the power of social media and the Internet in today’s business environment

Service management unlocks commercial potential of brave new social media world

myservicedesk.com offers greater choice in IT Service Management with implementation in days, not weeks.

Hyoon offers World wide recognized certification training and workshops like PMP, ITIL Foundation V3 and Six Sigma Green Belt. Our Training Schedule for January, 2012 is given for your reference.

Linium (www.linium.com) adds expertise to two of its worldwide practices.

Complete Service Management: Including Case Management, Contracts, Scheduling, Mobility, Parts and billing. Multiple Deployment options including On-Demand or On-Site. Leading Edge Technology based on Microsoft's latest Silverlight Platform

Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®.

Linium Optimize (www.linium.com) joins J9 Technologies (www.j9tech.com) in a featured, free webcast on Wednesday, December 14th at 1pm EST/10am PST, on their new Closed Loop Incident Process (CLIP) Integration Solution.

In order to maximise the use of delegates' valuable time, FGI has combined four ITIL Intermediate modules into two intensive Fast Track courses.

Joe Burke, CEO of Linium, LLC (www.linium.com), announced today that Linium will partner with SHI International (www.shi.com ), one of North America’s top 20 largest IT solutions providers, to offer the SHI Cloud.

Linium Optimize (www.linium.com), HP Elite partner and HP's 2011 ITSM Implementation Partner of the Year, welcomes the new version of HP Service Manager (SM) 9.30.

Why PCO's should attend Service Pro.net's annual user group meeting, ServSuite University, on December 7th - 9th , 2011. Find out how technology fits in to your modern-day business.

New solution from Hunter Systems helps British Waterways to ensure that planned maintenance for all locks and control rooms is carried out efficiently and will improve the operational effectiveness of the national canal network

Linium Optimize (www.linium.com), HP Elite partner and HP's 2011 ITSM Implementation Partner of the Year, welcomes the new version of HP Service Manager (SM) 9.30.

RedZebra Software's service management solution is being used to manage the maintenance support of diverse security systems at the Houses of Parliament and across the Parliamentary Estate

Melanie Worth, Vice President of Linium Optimize Technology Services, recently announced details for its Actionable Service Catalog JumpStart solution.

Macanta Consulting – business and service management experts – is proud to announce a partnership with K2 Solutions Group – a leading service management enablement firm.

Linium Optimize, HP Elite partner, announce HP Service Manager 9.30 via a free, comprehensive webinar for a review of the recent HP Asset Manager 9.3 release on Wednesday, May 4, 2011 at 1pm EST.

The purpose of the survey was to identify the adoption of self service in the service desk industry and highlight how it was being used, as well as discovering if the technology was improving service and changing the way that users are supported.

Trianz, an IBM Premier Partner, was proud to attend the IBM Pulse 2011 at Las Vegas, February 27 – March 2, 2011.

Deffinity Europe Ltd will provide coverage for Northern and Southern Europe

Flagship Solutions Group is proud to be named a 2011 Beacon Awards finalist in the category of Outstanding Integrated Service Management Solution. Judges selected Flagship as one of only 19 finalists in North America.

Newest version of Universal Accounting Software includes feature-rich additions and Third-Party Maintenance module

The BSMReview.com survey measures the adoption, perceptions and expectations of Business Service Management (BSM) industry-wide, providing a benchmark for companies to compare IT and business alignment based on market and business maturity.