Sinclair Voicenet Latest News

SmartVoice ViewPoint captures the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock

New Workforce Management system allows real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the operational efficiency of the service

Sinclair Voicenet implements apprentice programme in partnership with QA Apprenticeships, the leading provider of training and learning services

New partnership will enable AVT to offer a broader range of solutions including voice recording technologies used by most of the world’s leading financial institutions for compliance applications

New recording solution will help control room personnel to co-ordinate the response to more than 66,000 emergency calls received each year and manage the movements of over 100 fire appliances in the Greater Manchester area

New consultancy service to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.

New offices will enable Sinclair Voicenet to strengthen its presence in the M62 corridor and increase market share throughout the Midlands and the North of England

New customer feedback solution enables organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service

Kwik-Fit Financial Services (KFFS), one of the UK's leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire.

SmartVoice ViewPoint captures the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock

New Workforce Management system allows real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the operational efficiency of the service

Sinclair Voicenet implements apprentice programme in partnership with QA Apprenticeships, the leading provider of training and learning services

New partnership will enable AVT to offer a broader range of solutions including voice recording technologies used by most of the world’s leading financial institutions for compliance applications

New recording solution will help control room personnel to co-ordinate the response to more than 66,000 emergency calls received each year and manage the movements of over 100 fire appliances in the Greater Manchester area

A new resource for multimedia interaction recording, quality management, interaction analytics and workforce management solutions

New consultancy service to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.

New mobile compliance solution meets all regulatory requirements to record customer interactions taking place over mobile phones