south africa Latest News

A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

Who better to ask for insights about customer service than your own customers?

Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.

The proverbial axe is falling on ‘business as usual` as every industry in South Africa, from mining to manufacturing to retail, is cringing at the thought of rising energy tariffs and the impending implementation of a carbon tax.

The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

Almost 3 million travellers are reported to have passed through South African ports of entry in August.

11th December 2012, Cape Town, SOUTH AFRICA: This week the Arabella Western Cape Hotel & Spa will play host to 30 of Africa’s most influential oil and gas executives as they attend GDS International’s CIO 30 Oil and Gas Africa summit.

In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.

Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .

Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.

Rise Sport Entertainment and Earl "The Pearl" Monroe's Reverse Spin Entertainment come together for another installment of their merger of Sports and Music by announcing their upcoming tribute album celebrating The 29th Africa Cup of Nations,

Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.

South Africa embossed their first ranking in this long format cricket, by this huge margin win against the mighty Australians in the last and series deciding test match.

No other book speaks so eloquently or clearly of the challenges facing public service management in South Africa as in "Management by Design: Unplugged."

Christine Vaindirlis Arrives to the Stage at the GingerNewYork TV Show on Friday November 30, 2012. Join the Studio Audience for a Glimpse of the South African Beauty and Hear a Treasured Voice in New York City 2pm MNN Studios 537 West 59th Street.

Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.

As stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.

Is the health lottery good news for charities? Mr. Ian Allison, Director of Call Centre Services with Coracall said, “There is no doubt that any initiative which increases funding to charitable institutions and disadvantaged groups is good thing.

Award-Winning South African author Shirley Tucker uses homeland as backdrop for thought-provoking tale

Chief Executive Dieter Zetsche of Daimler-Benz says that almost 90,000 people have ordered the new A-Class.Less than a month ago Mercedes-Benz added a third shift to meet strong A-Class demand.Despite an objective to lower cost by 2 billion EUROS

A Scientology publication released November 13, 2012 describes grass-roots action against cannabis in KwaZulu-Natal, South Africa, where alarming levels of student use of the drug prompted Scientologists to take action.

19th November 2012, Western Cape, SOUTH AFRICA: On the 23rd to the 25th of April 2013, 65 of Africa’s leading telecoms executives will head to Western Cape, South Africa, for GDS International’s 8th Next Generation Telecom Africa summit.

With increasing interest in African markets, companies now have the opportunity to "test their potential" without huge overheads and infrastructure costs.

Born and raised on a farm in the rugged North West province of South Africa, Marlene Verwey is no ordinary flutist. Her recent winning of the highly prestigious Sir James Galway Rising Star of 2012 highlights Verwey’s remarkable rise to success.

Transnet, the South African logistics and transport utility, has downgraded its coal delivery forecast to Richards Bay Coal Terminal (RBCT) to a maximum of 73Mt for this financial year. South African Coal Report’s David McKay digs deeper.

In order to better serve its South African customers, SEO4k is opening a brand new customer support centre in Randburg, Johannesburg.

The South African Competition Commission is pushing for levies on export thermal coal as it seeks to shore up domestic supplies. The move comes amid fears a proposed merger between Xstrata and Glencore could endanger domestic access to thermal coal.

South Africa’s power utility, Eskom, is investigating extending its cost plus coal purchase contracts to producers who are currently selling Eskom quality thermal coal on the international markets. South African Coal Report examines further.

Amid continued strike action affecting key sectors within South Africa, a discussion on reward management is appropriate and relevant to the current socio-economic climate.

Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

Coracall announces ISO 27001 certification by QMS International

Returing from a roadshow to South Africa organised by the Dubai Department of Tourism & Commerce Marketing, the sales and marketing team at the Taj Palace Dubai is optimistic about consolidating

Personal finance and price comparison website, Justmoney, found that the majority of respondents that participated in its poll in July 2012 did not know their credit score.

South Africa Forex Expo 2012 is the first major FX, CFD and Futures trading exhibition on the African continent. Held in Cape Town on 7 & 8 Dec 2012, the expo will attract more than 5,000 visitors from South Africa and many other African countries.

GOSH Cosmetics, globally respected make-up, fragrance, skincare and haircare brand is in SA. It is available exclusively at Edgars and Red Square stores. With high quality products at affordable prices, the range will take the local market by storm.

As industrial action spreads like a fire across South Africa’s mining sector, thermal coal mines have largely been unscathed so far. But fears are growing this may only be a temporary reprieve.

The German Marathon Champions win a trip to the cult run COMRADES in South Africa

Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

Remember Point Publishes World War Two, Nazi Occupation Collective Memoir eBook

When it comes to marathons and long distance running, there is one race that must be attempted at least once in a lifetime; The Two Oceans International Marathon in South Africa!

The Plettenberg Hotel in Plettenberg Bay launches its new restaurant concept SeaFood at The Plettenberg.

Raising Awareness of Security Threats, Working with Customers to Drive Efficiencies, and Strengthening Channel Eco System are Key Goals

The Lesotho Pounds Rescue Project has launched their official Facebook page as the cause continues to gain momentum. The page, located at www.facebook.com/lesothohorses already has over 450 followers.

Leading Cape Town-based power events organiser and publisher Spintelligent has signed the Eskom 49m pledge, agreeing to embrace energy savings as part of the company’s culture and joining the global journey towards a sustainable future.

Thinking of traveling in South Africa ? Do you need a driver, a guide and planned excursions ? This might just be the tour that you are looking for.

South Africa may look to impose a coal export levy to ensure the country has adequate supplies of thermal coal for power generation. The weekly South African Coal Report has a closer look at the implications on South Africa’s coal industry.

Cape Town, SOUTH AFRICA: GDS International is delighted to announce that its inaugural Financial Services Technology 30 event (FST30) will be taking place on the 20th to the 22th of November 2012, at the Townhouse Hotel in Cape Town, South Africa.

Leading Cape Town-based confex organiser Spintelligent has announced the appointment of Russell Hughes as Event Director for its leading event, African Utility Week.

Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.